writing to raise a formal complaint regarding the car care plan / warranty policy I purchased when buying my vehicle from yourselves.Vehicle details:Registration: DF19MRXVehicle: 2019 plate KiaDate of purchase: November 2024At the time of sale, I was advised that the manufacturer warranty provided by Kia Corporation would be invalid unless the vehicle had been serviced exclusively by Kia. Based on this information, I was persuaded to purchase an additional car care plan / warranty policy.I have since established that this information was incorrect. Kia’s 7-year warranty remains valid provided the vehicle has been serviced in accordance with the manufacturer’s schedule, using the correct specification parts and fluids, and with proper documentation regardless of whether servicing is carried out by a Kia dealership.When I purchased the vehicle I was informed that the previous owner did not have the most recent service carried out by Kia prior to my purchase. However, this does not automatically invalidate the manufacturer warranty, provided the servicing meets Kia’s required standards.This confirms that I was misinformed at the point of sale and led to believe that the manufacturer warranty was not valid, which directly influenced my decision to purchase the additional policy.On this basis, I believe the car care plan / warranty policy was mis-sold to me.I therefore request:- A full refund of the policy- Written confirmation of your positionPlease treat this as a formal complaint and respond within 14 days. If I do not receive a satisfactory response, I will escalate this matter to the Motor Ombudsman and/or the Financial Ombudsman Service.I look forward to your prompt response.

Poor communication. Asked about different specifications and told they’re just different. On return from the test drive, didn’t get acknowledged by any staff members so put keys on desk.

I bought a Kia picanto last year, and about a few days into having it the clutch kept jugging in first gear, I phoned up to have it checked over as still in warranty, had to wait months and then finally after having it checked, they said there was nothing wrong with it, and that it was the characteristics of the car, then a few back I broke down right by a roundabout as my clutch had completely burnt out, and I had my autistic daughter with me who doesn’t do well with waiting and we were on our way to school, tried to get in contact with Kia as the rac said my warranty didn’t start until April which I thought it started straight away with them, I had to pay 680 pounds for a new clutch which was already on its way out not caused by me as I raised these concerns straight away, Kia fobbed me off if they had told me my clutch was honing to go at least tell me and not lie, instead of causing stress to my daughter and myself, I’m hoping I can be reimbursed for the money I had to pay as it’s very unfair I was sold a faulty car and had to pay for damage that wasn’t caused by me

Came for a booked test drive. Vehicle could not go out due to one failed brake light bulb. Garage too busy to fix it. No date could be given for when it could be fixed. Pathetic. I needed to buy this week. Went elsewhere. The forecourt was horrendously congested. Had to manoeuvre a brand new hire car, very nervously, to park up and leave. Made to feel a nuisance.

Very good attentive service from Sebastian. Delighted with our new Kia Sportage.

Tried to use your click and deliver, was told you wouldn't deliver without me viewing vehicle first

Just to share my thoughts on recent visit to Kia Chester. I got my first motability car last week on Mother’s Day. Just wanted to say thankyou for all your help especially to Sebastian who went through everything with us from the first show and test drive to the coming to pick up my car. I’m so happy with the car and the staff were amazing, Sebastian explained the car to me and said if there’s any problems to contact him back. First class service from start to finish and can’t thank you enough. Everything made simple and understandable. Thanks Lookers!

Didn't respond to emails to confirm test drive, and weren't very friendly upon arrival

It would have been nice to have had longer than 30 minutes on my test drive, but I understand why this may not be possible

Rang in advance to discuss the car went to view no mention of poor condition of interior for the age of the car. Drove 1hour 15 minutes to get there. Waste of time.