Went in got a test drive relatively quickly but then was left for around 45 minutes waiting for the salesman to finally be available to talk md through it all even though there were others available. Either way I ordered a car with them, got told it'll be ready 2 weeks from the date I ordered. Went away and got very little communication until around 2 or 3 days before i should've been picking it up where I was told it was delayed due to issues that often happen around March (but if this is a common thing why wasnt I told) I waited for more information which took a further 4 or 5 days at which they told me it'll be another 1 to 2 weeks. Absolutely ridiculous. Cancelled the vehicle, and when trying to find out information for my refund of the deposit been met with rude customer service, putting the phone down and ignoring any communication

I spent my time coming to view and test drive a vehicle.The salesman did even bother to get back to me with a priceVery disappointing experience overall.

I got a car from you on May 2025, the car was making a humming sound and I didn’t think anything of it.. as time went on it got louder and louder.. in November 25 I reported this to my local Kia garage.. however because I had 0 warning signs on my car.. time went on with Christmas and everything.. I didn’t at the time drive my car so often.. recent visit to my local Kia garage I mentioned this (previously reported back in November 2025) and it turns out the evaporative emission control system canister is damaged. You do not check underneath the car when buying it and as time has gone on this sound has been awful. Hence why I reported it. I’m not happy this is now going to cost me £440 to get fixed. This has clearly been the issue from the beginning and just got worse over time. I feel extremely let down by lookers.

After a test drive and the derails of the second hand car I would like over a month ago!! I have never been contactedI have since ordered a new Kia from another dealer

The advisor was excellent .I just need to wait 6/12 months to be in a better financial position to buy my new car . But will be back .

staff were unhelpful

Good afternoon,Is someone able to get back to me regarding the below email trail as we are concerned of the miles past the required service date and we don’t want it to be out of warranty.Kind regardsLaurenBegin forwarded message:From: Lauren CurryDate: 7 April 2026 at 17:25:39 BSTTo: Louis DelveSubject: Re: DC22 HMKHi Louis,We are really concerned that our car is beeping at us for a service and I don’t want it to fall out of warranty.At the time of the sale, we were quoted £200-£300 max and that it would be an interim service next year. We relied on this information when budgeting for the vehicle’s ongoing maintenance.Now that we have been advised that the service is a full service due at £600, this is a substantial discrepancy from the advice we were given. This is a misrepresentation at the point of sale as the information provided was inaccurate and influenced our purchasing decision.Under the consumer rights act 2015, goods and services must be as described and customers are entitled to rely on the representations made by the seller.Given the above, we request that lookers contribute to the additional cost of the service to reflect the inaccurate advice provided at the time of purchasePlease can this be looked at urgently as it’s been 5 days since I last sent my email?Kind regardsLaurenOn 2 Apr 2026, at 09:29, Lauren Currywrote:Hi Louis,We were not offered a service plan at any point when we purchased the car though?Also, you told us in person and via email that the service was an interim that is required next, at the price of around £200 ish. What we have been quoted is nearly £600 for a full service. This is not what we were told when we purchased the car? And would have come into our decision making when purchasing this specific car if we knew that. Can this please be escalated as we were not told the correct pricing, nor were we told what type of service the car required?Kind regardsLaurenOn 2 Apr 2026, at 09:05, Louis Delvewrote:Hi Lauren,At the time of order that was what I believe the pricing was going off what our service team told myself, however, I know there has been pricing increases this year so potentially that is something to do with it. The sales department only has influence over service plans that are set up on purchase so unless you have an active one of those there isn't much I can do to bring that price down as the service department is separate from ourselves.Louis DelveSales ExecutiveLookers Kia Chester302 Sealand Road | Chester | CH1 4LQT: 01244 394 325lookers.co.uk/kia________________________________________From: Lauren CurrySent: Tuesday, March 31, 2026 6:52 PMTo: Louis DelveSubject: Re: DC22 HMKExternal Sender: Confirm legitimacy before acting.Hi Louis,Are you able to get back to me?Kind regardsLauren>> On 30 Mar 2026, at 12:17, Lauren Currywrote:>> Hi Louis,>> We just went to book our service in and they’ve quoted £596. The 2 prices you quoted us when we bought the car were around £200 mark for intermediate or £300 mark for the full. But you said it will just be the intermediate service so obviously to be quoted nearly £600 when we were expecting a £200 service, or at most a £300 service is quite a shock? Please can you help us understand?>> Kind regards>> Lauren>>>> On 20 Oct 2025, at 15:47, Lauren Currywrote:>>>> And, will that be a full service or an intermediate service it needs? I remember you gave 2 prices to my dad yesterday - one around £200 mark one around £300 mark for services, so just wondered!

Absolutely Amazing our person was went above and beyond to help us Regards Diane

writing to raise a formal complaint regarding the car care plan / warranty policy I purchased when buying my vehicle from yourselves.Vehicle details:Registration: DF19MRXVehicle: 2019 plate KiaDate of purchase: November 2024At the time of sale, I was advised that the manufacturer warranty provided by Kia Corporation would be invalid unless the vehicle had been serviced exclusively by Kia. Based on this information, I was persuaded to purchase an additional car care plan / warranty policy.I have since established that this information was incorrect. Kia’s 7-year warranty remains valid provided the vehicle has been serviced in accordance with the manufacturer’s schedule, using the correct specification parts and fluids, and with proper documentation regardless of whether servicing is carried out by a Kia dealership.When I purchased the vehicle I was informed that the previous owner did not have the most recent service carried out by Kia prior to my purchase. However, this does not automatically invalidate the manufacturer warranty, provided the servicing meets Kia’s required standards.This confirms that I was misinformed at the point of sale and led to believe that the manufacturer warranty was not valid, which directly influenced my decision to purchase the additional policy.On this basis, I believe the car care plan / warranty policy was mis-sold to me.I therefore request:- A full refund of the policy- Written confirmation of your positionPlease treat this as a formal complaint and respond within 14 days. If I do not receive a satisfactory response, I will escalate this matter to the Motor Ombudsman and/or the Financial Ombudsman Service.I look forward to your prompt response.

Poor communication. Asked about different specifications and told they’re just different. On return from the test drive, didn’t get acknowledged by any staff members so put keys on desk.