The coldest reception Iv ever receive entering a shop

Good communication

Could not get car due to finance company communications very poor ,very helpful staff

I booked my Kia Niro over the Internet to look at the parking sensors on Friday April 3rd. When I realised this was Good Friday I had my doubts but I had a number of reminders via email so thought it was fine. On arriving on the 3rd the Service Dept was closed so I spoke to two members of the sales team who were present. They showed little concern or interest in the situation and were reluctant to even take my name and mobile number.I expected to get a call from the Service Dept on Monday and I had to ring Kia. Mark Axon investigated the situation and admitted it was a fault of the booking system and was offered the 16th as a new date. I thought this was only the next week but realised this was May over 5 weeks away. This was both disappointing and insulting and so I asked for the General Manager of Lookers. I was given Mark Taylor’s name who would give me a ring, which didn’t happen and so I have had to resort to the Complaints procedure.

You didn't respond to our online query, we called twice and got no response, we called again and booked a test drive which you later cancelled.

purchased 09.04.26 no immediate warning when left the dealership. in the 1st week warning light for the tyres and the system. Cust wants to reject due to this fault The cambelt was going to need changed soon and a reduction was given for this. Ticking and rattling noise coming from the car.cust is not wanting a repair carried out and would most definitely want ti reject the vehicle.

I once enquired about a used Kia. You are now repeatedly sending texts about a kia electric car. I never gave you permission to put me on a database to harass me. And to make matters even worse you ignore the text stop action and charge me for it twice. This kind of customer service is getting to be as bad at Lookers BMW in Crewe

Went in got a test drive relatively quickly but then was left for around 45 minutes waiting for the salesman to finally be available to talk md through it all even though there were others available. Either way I ordered a car with them, got told it'll be ready 2 weeks from the date I ordered. Went away and got very little communication until around 2 or 3 days before i should've been picking it up where I was told it was delayed due to issues that often happen around March (but if this is a common thing why wasnt I told) I waited for more information which took a further 4 or 5 days at which they told me it'll be another 1 to 2 weeks. Absolutely ridiculous. Cancelled the vehicle, and when trying to find out information for my refund of the deposit been met with rude customer service, putting the phone down and ignoring any communication

I spent my time coming to view and test drive a vehicle.The salesman did even bother to get back to me with a priceVery disappointing experience overall.

I got a car from you on May 2025, the car was making a humming sound and I didn’t think anything of it.. as time went on it got louder and louder.. in November 25 I reported this to my local Kia garage.. however because I had 0 warning signs on my car.. time went on with Christmas and everything.. I didn’t at the time drive my car so often.. recent visit to my local Kia garage I mentioned this (previously reported back in November 2025) and it turns out the evaporative emission control system canister is damaged. You do not check underneath the car when buying it and as time has gone on this sound has been awful. Hence why I reported it. I’m not happy this is now going to cost me £440 to get fixed. This has clearly been the issue from the beginning and just got worse over time. I feel extremely let down by lookers.