Your salesman Louis Delve was excellent. He was very informative, helpful and couldn’t do enough for us. Unfortunately this time I couldn’t make my mind up so didn’t buy the car. This was no reflection on Louis . I wouldn’t hesitate in using your company again.

Requested video of car which was prompt and professional, then enquired about click and drive . was told not available had to come in and visit to view

i only wanted a px price, dont expect or want to be hassled with phone calls and e mails, if i wanted further info i would have contacted you

Salesman tried to sell too many add ons to the price. Too much tooing and frowing to his boss regarding the price. Lost the sale by waffling on. If he had just given us a price without the waffling he would probably had a sale. Also when he asked what car I had at present I told him I had a Niro which I said that I achieved in the summer a charge of up to 350 miles. His reply was “I don’t believe you” Not the reply you give to a potential customer. I don’t tell lies

Hello again we have studied the manual and found out its a safety thing and it can be turned off with a button on the steering wheel thanks for the reply, best regards Ian

Hello thanks for the email, so far we are enjoying the stonic, although we have noticed a strange thing with the steering when we went along the 55 to broughton the steering was trying to steer slightly to the left and sometimes to the right without us moving the wheel which is a bit unnerving at around 50 miles per hour is this normal ? or is it some play in the steering. thanks Ian

Helpful & friendly service.

I reserved a car that turned out not to be of a standard fit for sale.I had been looking for a Seat Tarraco 2 litre petrol auto 4wd for some time and was delighted to see one on your website. It was very disappointing to find it was unavailableI think this should have been established before the car was listed for sale and the car would therefore not have been listed.The sales personnel I spoke to and emailed were more than helpful and friendly and I have received a refund.

Luke was very helpful and answered all our questions

I am writing to formally raise a complaint regarding my experience at Kia Lookers Chester on Sunday 18 January 2026, involving a sales executive named Sebastian Kuczynski.On Sunday 11 January 2026, my husband and I saw a Kia Sportage on the courtyard and I subsequently submitted an enquiry to arrange a viewing and test drive. I received an email and several calls from Sebastian to arrange this. Unfortunately, I was unwell with flu and did not finalise arrangements until I had recovered.On Thursday 15 January 2026 at 3:16pm, Sebastian called me and we arranged a viewing and test drive for Sunday 18 January 2026 at 11:00am for the specific vehicle I had originally enquired about.Upon arrival, we were greeted by a very pleasant member of staff who informed us Sebastian was with another customer and would not be long. We were seated and offered refreshments, which we appreciated.When Sebastian joined us, he explained that the car I had booked the appointment for had already been sold. While I understand that this can happen with used vehicles, I was disappointed that I had not been informed of this prior to attending the showroom. Sebastian then went on to explain how busy he had been and how many emails he had not replied to. I did not understand the relevance of this information, and it did not justify the lack of communication.Sebastian then showed us a similar vehicle and offered a test drive, which we accepted. During the driving licence checks, there appeared to be an issue linking my licence and National Insurance number. I explained that this had never been an issue at other dealerships and that I had recently passed a DBS check for my job without any concerns. Sebastian questioned how this was possible, which I felt was unnecessary and unprofessional. One of his colleagues stepped in and resolved the issue quickly.We thoroughly enjoyed the test drive and were keen to proceed with a potential purchase. However, upon returning to the showroom, the experience deteriorated significantly.While discussing figures and the value of our current car, a family entered the showroom. Sebastian told them he would be with them in 15 minutes, after which I immediately felt pressured to make a significant financial decision within a strict time frame. This pressure continued throughout the discussion.When asked whether I wanted free information regarding additional products, I declined, explaining that I had not had this with previous vehicles. Sebastian responded in a patronising manner, questioning my decision and continuing to pressure me until I felt uncomfortable and agreed simply to avoid tension.Sebastian then repeatedly informed us that the family who had arrived were there to buy the car we were looking at. This was mentioned several times and felt like a deliberate attempt to pressure us into a rushed decision. I do not find this acceptable, particularly when making a major purchase such as a car.When discussing annual mileage for a PCP agreement, Sebastian set this at 6,000 miles per year. I requested a higher mileage as I am starting a new job that requires driving to various locations around Chester. This was dismissed, with Sebastian relying solely on my current vehicle’s mileage rather than listening to my concerns or preferences. I felt ignored and disregarded as a customer.Due to the ongoing pressure, dismissive attitude, and lack of care, my husband and I decided to leave. I left the showroom in tears, feeling distressed and extremely disappointed. This was in stark contrast to the way I observed other customers being treated by different members of staff.We subsequently visited a Hyundai dealership, where we were listened to, not pressured, and treated with respect. We purchased a new car there the same day.As a result of this experience, I will not return to Kia Lookers Chester, nor will any members of my family. I am deeply upset that what should have been an exciting and positive experience left me feeling uncomfortable, pressured, and emotionally distressed.I would appreciate an update regarding this complaint and an explanation as to why I was treated in this manner. I am unsure whether this was due to my age, my gender, being perceived as a time waster, or simply poor conduct on the day. Regardless, the experience was unacceptable and does not reflect the standard of customer care I would expect.I look forward to hearing from you.