Handover of vehicle was on time and informative

I had heard so many good things about the Kia Niro Hybrid that I decided to take a look at one in the Chester Kia dealership. Although the lady at Reception wasn't over helpful (perhaps because I had arrived on my push bike, wearing bike clips!) she at least pointed me towards the sales team and I went across to where Luke was sitting. Luke Edwards impressed me with his friendly manner and his excellent product knowledge. Nothing was too much trouble. He arranged a test drive without fuss and, following that, did everything he possibly could to find me a cancelled order or a very low mileage Niro. Please pass on my thanks to him (and to the finance manager who explained the different options) for his professionalism and positive manner. Unfortunately for Kia, Honda won the race to find me a new car within a week and that steered me back to Cheshire Oaks.

Booking process was poor as it kept cancelling my appointment and I had to keep phoning to rebook

Easy to use. Great service with attentive staff who actually wanted to help.

Responsive, friendly and efficient. It is only my budget that stopped me buying a car from Kia Chester.

Everything went really well. Salesman Dale made it really easy. I'm loving the New Kia It is so smooth and responsive. Thank you

Polite and factual information

Very professional service Couldn't help us enough Very happy with my new car Would highly rec

Very pleasant salesman, trial of suitable car. Only problem very long winded insurance products which had to be spieled despite saying I wasn't interested, giving a 'hard sell image" which wasn't the salesman's fault as he was under instruction. It took nearly 3 weeks to get my £250 reservation back which didn't leave me impressed

Easy to use Quick and efficient