bought a car 14 months ago lives in Midlands. Cust called and been told they have all left. Brakes done and other things Cust then got a cc but now everything that was repaired is now lifting off as it has been touched up.

I booked a test drive and was told when I arrived the car had been sold. I was not called or emailed prior to arriving to make me aware of this.

Dear Customer Services,I am writing to make a formal complaint regarding the Kia Niro 4 (2022, registration LE72 AXM) that we purchased from Lookers Kia Gateshead and which was delivered to us on 15 May.On the day the vehicle was delivered, it began displaying intermittent parking sensor warnings. Although the fault is intermittent, it occurs frequently and has continued ever since.As the issue appeared immediately, we booked the vehicle in to be inspected straight away. Given that the fault presented itself on the day of delivery, I struggle to understand how it was not identified before the vehicle was handed over to us.Since then, the vehicle has required multiple visits to the dealership:The first visit resulted in the fault being identified and the system being reset.The second visit resulted in one parking sensor being replaced.We are now facing a third visit today in the hope that the remaining issue can finally be resolved.While I appreciate that faults can occasionally occur with used vehicles, I do not think it is reasonable for a vehicle purchased from a main Kia dealership to develop a fault on the day it is delivered, particularly one that remains unresolved nearly two months later.These repeated visits have caused considerable inconvenience. My husband has had to take time off work for each appointment, resulting in a loss of annual leave and earnings, and the dealership is approximately a 40-minute drive from our home, meaning an 80-minute round trip every time. We have spent a significant amount of time and effort trying to resolve an issue that, in my view, should have been identified and rectified before the vehicle was delivered.What concerns me most is that this has been an ongoing issue from the very beginning of our ownership. Rather than enjoying our new car, we have spent the first weeks of owning it returning it to the dealership for repeated repairs. This has inevitably affected our confidence in both the vehicle and the service we have received.We do not want to reject the car. We chose it because we expected it to provide reliable, trouble-free motoring. However, if the fault cannot be permanently resolved, we will unfortunately have to consider our options.I would appreciate an explanation as to how a vehicle with an apparent parking sensor fault was delivered to us, why it has taken multiple visits to resolve what appears to be the same issue, and what Lookers Kia intends to do to recognise the inconvenience we have experienced and restore our confidence in the vehicle.Given the repeated journeys, time off work and ongoing disruption, I would also appreciate your consideration of an appropriate gesture of goodwill.I look forward to your response.

Customer Service and Resolutions Team,Lookers House,1st Floor, LookersStoke, Bede Road,Stoke-on-Trent,ST4 4GU1st July 2026Concerns regarding the servicing of NG21 JVJDear Lookers,Unfortunately, I feel that I should bring to your attention the concerns I had in trying to get my E Nero car serviced and M OT undertaken at Lookers Garage Dunston in GatesheadThe online booking appears to go smoothly, but when I came into the garage, I found that the computers were having issues. After clarifying the servicing and MOT required I left. Approximately three hours later I rang the service desk to see if the car was ready to pick up. I was answered by a service representative who didn’t give his name, but he said that the car was ready to pick up.When I got to the service desk, I was informed by another representative that the car was not ready as the MOT had not been done. She was unable to tell me how long it would take and I was very disappointed. Furthermore, I was not going to return that a later date for the MOT.I left the showroom for a short period of time to find something to eat and drink and returned to ask to see the manager 20 minutes later.Very kindly the manager, Mrs Louise Ruffell tried to listen to my concerns, but she explained that she had hearing issues and with the ambient noise. It was difficult to communicate my concerns. Furthermore, I did suggest that we go somewhere quieter, in a separate room where I could discuss the issue. However, there didn’t appear to be any facility, despite it appearing to have quite a large office less than 20 m away from where we were standing.During this time, I wasn’t given any real information as to how long it might take, it appeared to be in a queue and the facilities within the reception we are limited. Another customer warned me against using the coffee machine because the water was, in his words, dodgy?I also noted was sitting in reception, waiting, that you are a Motability centre.When I did return later in the day to pick the car up, the explanation of the servicing was different to that that I heard on the video taken by the technician earlier in the day, it may have only been a few millimetres on tyre wear but messages were not passed on satisfactorily.This, together with the previous history, I’ve had with the garage has left me with concerns and now I wonder where I can take my car, which I like very much indeed, for full services in the future?I also note that you are a Motability agent and I have concerns about clients who may be more disabled than myself, having to go through these issues.The issues here, initially are minor, however, I am concerned that people rely on the professionalism and expertise of the garage, but with difficulties in communication,Many thanks,Yours sincerely,Mr S G. Orritt

Hi i purchased the scratch cover for my vehicle and was told by Andrew clough that everything was covered i phoned when someone scratched my bonnet and wing and dent in roof to be told they were not covered thats not what we got told i then took it to kia Gateshead and asked for a price to repair it and they said they would get back hence this was February and still no word witch is unacceptable customer service and would like to raise this complaint my reg is Na74uup i would like a resolution to this as quick as possible as I feel like I have been miss sold this product

Subject: Formal complaint – engine oil overcharge on service invoices for LC16 YCJDear Lookers Kia Newcastle,I am writing to raise a formal complaint regarding charges for engine oil on two service invoices for my vehicle.Vehicle: Kia Sportage 2.0 CRDi KX-3 5-door AutomaticRegistration: LC16 YCJAccount number: C57030I have recently reviewed my service invoices and identified a discrepancy in the quantity of engine oil charged during services carried out by Lookers Kia Newcastle.Kia’s published engine oil capacity information for the 2016–2018 Kia Sportage QL 2.0 R Diesel states an engine oil capacity of 7.6 litres. This is also supported by my Lookers invoice dated 17/06/2022, when I was charged for exactly 7.60 litres of engine oil for this same vehicle.However, on my later service invoices dated 09/06/2023 and 07/11/2025, I was charged for two complete 5-litre units of engine oil on each occasion, totalling 10 litres per service.This means that approximately 2.4 litres more oil than the vehicle’s stated capacity was charged on each of those two services. On neither occasion was the unused balance returned to me, offered to me, or explained at the time of collection.For clarity, I have also reviewed my invoice dated 07/05/2024. No engine oil was charged on that invoice, so my complaint relates specifically to the oil charges on the 2023 and 2025 service invoices.The apparent unused oil charges are as follows:09/06/2023 service: £28.25 including VAT07/11/2025 service: £33.53 including VATTotal refund requested: £61.78 including VATI appreciate that your billing system may list oil in 5-litre units. However, this does not explain why I was charged for oil that was not used in my vehicle and was not supplied to me. It is particularly relevant that Lookers previously billed the actual 7.60-litre quantity for this same vehicle in 2022.I therefore request:A refund of £61.78, representing the apparent unused oil charged on the 2023 and 2025 service invoices; andAn explanation of why Lookers changed from charging the actual oil quantity of 7.60 litres in 2022 to charging for 10 litres on the subsequent oil services, without supplying or accounting for the unused remainder.I attach copies of the relevant invoices in support of my complaint.Please treat this as a formal complaint and provide your response within 14 days. Should the matter not be resolved satisfactorily, I will consider escalating it through the appropriate consumer advice or alternative dispute resolution route.Yours sincerely,Michael Mason

I had booked a service "while you wait" as I had things to do later in the day and you confirmed this via email.I arrived on time to be told you don't offer this service so would have to wait 3-4 hours!My wife couldn't afford to wait so we had to pay £15 for her to get an Uber home.I waited in your waiting area for 4 hours without a word. Deciding to go and ask, I was told that the car was ready. I think I'd still be there now if I hadn't chased it up myself as there was zero communication

Subject: Formal Complaint – VW T-Roc NG73 PZXDear Sir/Madam,I am writing to raise a formal complaint regarding my vehicle, a Volkswagen T-Roc (registration NG73 PZX), which was purchased from your dealership in September 2025.Shortly after purchase, we identified several issues with the vehicle, the most significant being a persistent rattling noise from the near-side front when changing gear or driving over uneven surfaces. This issue was reported within 6 weeks of purchasing the vehicle, and despite numerous attempts to seek resolution, remains unresolved to date.We initially attended Lookers Kia Dunston on multiple occasions to report these concerns. Each time, we were informed that the relevant salesperson was unavailable and that we would be contacted, which did not take place. I subsequently emailed Cameron Beattie on 7 November 2025, outlining our concerns and providing video evidence of the fault. Although a response was received, the issue itself was not addressed.Following this, we were advised by your dealership to contact Volkswagen directly, as the vehicle was still under warranty. We arranged an appointment with Volkswagen Silverlink Newcastle only available appointment was 21st December 2025, where a technician acknowledged the noise during a test drive and advised that a further inspection would be required.The vehicle was then booked in again in February 2026 as this was the next available appointment and retained for three days. We were subsequently informed that no fault had been identified and no further action would be taken, despite the issue persisting. We were advised to seek a second opinion.A further appointment was arranged with Volkswagen Scotswood Road on 7th May 2026 as this was the next available appointment. Again, the technician confirmed the presence of the noise during a test drive; however, we were then advised that this was “normal” and attributed to the type of gearbox fitted, supported by a manufacturer audio.This outcome is wholly unsatisfactory. The vehicle is approaching three years old but presents with a noise that is not consistent with expectations for a car of this age and value. Furthermore, the amount of time and effort spent attending multiple appointments, across different locations, is unacceptable.I am particularly disappointed with the lack of customer care demonstrated throughout this process, especially given that I have purchased my previous three vehicles through your Dunston dealership.Given that this issue was reported within weeks of purchase and remains unresolved, I am now seeking clarification on the options available to formally pursue this matter. This may include, but is not limited to, rejection of the vehicle, replacement, or an appropriate resolution under consumer legislation.I would appreciate a prompt response outlining your proposed course of action.

Dear Customer Services,I am writing to formally raise a complaint regarding the handling of my recent vehicle exchange enquiry following the purchase of my Ford Puma.I raised concerns regarding the vehicle very shortly after collection and requested to explore alternative options. Since then, I have found the process increasingly confusing and stressful, particularly in relation to the finance figures and the replacement options being discussed.I do not feel I have been given a clear explanation of:how the current figures are being calculatedhow my original part exchange/deposit has been accounted forwhy the replacement options available to me now appear significantly reduced compared to those discussed previouslyIn addition, I was advised by another dealership within the same company group that I should be able to return the vehicle and have my deposit returned. However, the information and options I am now being presented with appear very different, and I am struggling to understand the reasoning behind this.I also feel that many of the alternative vehicles suggested have not been comparable in terms of specification, comfort or suitability to what I originally discussed when raising my concerns.Given how quickly I raised the issue after taking delivery of the vehicle, I would appreciate this matter being reviewed by management and for a full clarification of my position and available options to be provided.I look forward to hearing from you.Kind regards,Jayne

My vehicle was damaged while in your workshop, resulting in a tyre needing replacement and a delay to collection. I was not proactively informed of the damage and only became aware after speaking with staff on Saturday morning.While the damaged tyre was replaced, the vehicle was returned with a significant tread difference across the front axle, despite the tyres previously being maintained as a matching pair. In addition, the replacement tyre was under-inflated, causing a tyre pressure warning to appear during my journey home on the A1.I requested that the corresponding front tyre also be replaced so that the vehicle could be returned to the condition it was in before the damage occurred while in your care. This request has been refused but the Lookers Kia.I am disappointed both by the handling of the incident and by the refusal to properly remedy the situation. I do not believe I should be left financially or practically disadvantaged following damage caused by the dealership.After requested to speak to a manager, I was hung up on and not called back.I would like the dealership to reconsider and replace the matching front tyre, or alternatively reimburse me for having this carried out independently.I dealt with:Steven Spurs - Service AdviserChris Hodgson