Dear Kia Lookers Stockport Customer Services,I am writing to formally complain about my recent experience at your service centre, which I found to be wholly unacceptable.I booked a service through your online portal. On the day of the appointment, my wife attended the centre with our 6-month-old baby. She was presented with an invoice of £700 for a "full service" and a range of additional parts — none of which were discussed, agreed, or confirmed with me at any point prior to the visit.When I called to query this, the member of staff I spoke with became rude and dismissive. I ended the call as a result. My wife was then asked to leave the premises, despite being visibly distressed and having an infant with her.I want to raise the following concerns formally:1. No prior quote or confirmation was provided before work was recommended.2. Additional parts were proposed without my authorisation or any explanation of necessity.3. Staff conduct on the phone was unprofessional and discourteous.4. My wife — a customer accompanied by a young baby — was asked to leave in an upsetting manner.I have been a car owner for over 15 years and have never experienced anything like this. I expect a full written response addressing each of the above points, including how this situation will be rectified and what steps you will take to prevent recurrence.

PositivesLoved the Drive Test in your Sportage !Had a good meeting with Jourdan who was very helpfulCame away with a lot of useful knowledge.NegativesThe "Yard" at Kia Stockport was not a pleasant experience !!!I Didn't want to pay over ten percent for Finance.

On ringing to make the appointment I was told to request on the day but nothing available when I asked when I took my car in.

Dear Sir or MadamI am writing to raise an issue on this vehicle which was purchased on the 20th March 2026 from the Stockport Kia dealership.I am located in S Wales so was reliant on the local dealer's honesty and integrity in the purchase of this vehicle. The vehicle was listed online as an Ex demo vehicle and the images show the car in excellent condition.I contacted the dealership and was advised the vehicle was a senior manager's vehicle and when I enquired on any issues or damage was assured it would have been well looked after. The dealership shared a video when the vehicle was available and advised again described "as absolutely excellent condition" so I agreed to purchase it.On collection day, I noticed the car parked up when I first arrived and noted some slight scratches on the passenger side rear light cluster, which was not a concern, but later when I got home I noticed there was an actual dent or crease line on the rear passenger wheel arch which I shared photos of with the team.The car was moved after I arrived so that the offside view of the car was not so viewable.There also appear to be some slight scratches on both the offside doors which have been polished over to conceal them as if the car has been in some damage all along that offside.Due to the bodywork damage to this vehicle I do not consider this as excellent and I would not have purchased the vehicle at all if they had been raised to my attention.Please can you agree the return and full refund for this vehicle.I raised this issue within days of collecting the vehicle when I first noticed this and contacted the sales team on the 26th, 28th and 29th March and was assured the used car manager would get in touch but have received no contact from them.Having paid £32,999 for a six month old vehicle I would have not expected this level of car condition and can purchase many other Kia-EV3 GT-Line S models of the same specification and price with no issues.I am available to return the vehicle for a full refund at your disposal this week.Please can you advise if this is agreeable?I hereby give notice that I cancel my contract of sale of the following goods Kia-EV3 GT-Line S - ML75 OPA received on 20th March 2026.Mr Phillip RichardsTy IestynIestyn StAberdareCF44 8HRRCT30th March 2026RegardsPhil Richards07961 106897

Thank you since the time that i have had the kia and actually looked round the car i am not that happy first of all when I looked at the car there was a mark on the leather seat in the back I was told it would be fixed there is still a mark there then the car smelled of dog after the car was ready to pick up it was supposed to be valeted there was still the last owners cards inside witch was a dog owners and an hair clip on the floor in the back then my partner sat in the back the other day and noticed dog scratches on the back seats all that was not told to us at the sale

Dear Sir/Madam,I am writing to formally raise a complaint regarding the sale of a vehicle by Kia dealership, Lookers Kia Stockport, which I believe constitutes mis-selling.In November 2024, I purchased a 2023-registered Kia Sportage mild hybrid from the dealership for £27,500. At the time of purchase, I made it explicitly clear that I had recently retired and would be doing low mileage. I also explained that I was selling my previous vehicle, a Range Rover Evoque, specifically due to ongoing issues with the diesel particulate filter (DPF), and that I wanted to avoid any similar problems in my next car.I was assured by the sales representative that the mild hybrid vehicle would be entirely suitable for my needs. At no point during the sales process was I informed that the vehicle was fitted with a gasoline particulate filter (GPF), nor was it explained that this system requires regeneration in a similar manner to a DPF.Since purchasing the vehicle, I have already experienced the need for GPF regeneration on two occasions within a short period. Had I been made aware that the vehicle contained a particulate filter requiring such maintenance—particularly given my low mileage usage—I would not have proceeded with the purchase.I raised these concerns with Lookers Kia Stockport, and I have since been informed that I would be better suited to a full hybrid (HEV). This directly contradicts the advice given to me at the point of sale. Despite acknowledging this, the dealership has offered me only £20,200 for my current vehicle, while proposing that I purchase a 2023 HEV at full forecourt price.Based on current market estimates, my vehicle could be resold by the dealership for approximately £24,500. This would result in a significant financial loss to me of around £5,000, while the dealership stands to make a substantial profit from a situation that has arisen due to their failure to provide accurate and complete information at the time of sale.Given that I clearly communicated my requirements and relied on the advice provided by your representative, I believe this constitutes mis-selling. I am extremely dissatisfied with both the product and the proposed resolution.I request that you investigate this matter urgently and provide a fair resolution. Ideally, I would like to return the vehicle without financial penalty or be offered a suitable replacement vehicle (such as a full hybrid) on terms that do not leave me out of pocket due to the dealership’s error.If this matter cannot be resolved satisfactorily, I am prepared to escalate my complaint further.I look forward to your prompt response.Yours faithfully, Carolyn Walsh

Excellent customet service from James.

Hi,I received a phone call from Katie from Lookers, informing me that the hire car has been approved by your side. While I appreciate the call, I requested Katie to have her email address and the written reply of the initial investigation to my car. Until now, I have received any email from Katie.Having answered the questions from the Kia Rental, no one contacted me about the hire car matter. Katie told me it was not her side to arrange the hire car, but I would like to emphasize that as a customer, I regard Kia as a whole company and won't bother who handles what. All I want is a hire car for work asap and I request a reply on the following,- The date of availability of a hire car- Initial investigation of what caused the car not capable of charging with 13A socket and wall box connector and how long would it take for technician to identify the root cause and rectify my car.I am paying everyday my car mortgage and transportation fee since the car is in service, but I was so disappointed to the Kia product and the after sales follow up.Your written reply by COP tomorrow to above matter is much appreciated.Thank you.Wai Ho Li

Dear Mia from the Sales Team of Lookers Kia Stockport and Kia Customer Services,I am writing to raise a formal complaint regarding my terrible car buying experience from the Lookers Kia Stockport.I picked up my brand-new EV5 GT-Line S, under registration ML26 LKO, from the dealership on 9 March 2026. On 12 March 2026, I was so let down with the car being unable to charge with both the13A socket and the home ev wall connector at all and the OBD port failed for my dash camera installation. In addition, the OED Connect system is not functioning. I reported the defects to the dealership on 13 and 16 March 2026. and I dropped it off at the dealership for inspection on 17 March 2026. However, I have been informed that the cause of the fault cannot currently be identified and that it may be related to a manufacturing issue. This situation is extremely concerning given that the vehicle is brand new and currently not fit for purpose.Courtesy Car RequestAs the vehicle is unusable and still under investigation, I require a suitable courtesy vehicle to be provided immediately for my daily commute for work until this matter is fully resolved. Please arrange this without delay.Contractual Responsibility of the Supplying DealerFor clarity, although this email is addressed to Kia, my contract of sale is with the supplying dealership, and therefore the retailer remains legally responsible for supplying a vehicle that complies with UK consumer law. I expect Kia and the dealership to coordinate a prompt resolution.EV-Specific Functional FailureAs this vehicle is a fully electric vehicle, the inability to charge renders the vehicle completely unusable for its intended purpose. The vehicle therefore fails the statutory requirement of being fit for purpose and of satisfactory quality, as required under the Consumer Rights Act 2015.Request for Findings and ResolutionPlease provide written confirmation of your findings and the proposed resolution no later than 19 March 2026.Applicable UK Consumer RightsUnder the Consumer Rights Act 2015, goods supplied by a retailer must:-Be of satisfactory quality (Section 9)-Be fit for purpose (Section 10)-Match the description and functionality expected (Section 11)As this vehicle is brand new and has failed almost immediately after delivery, it appears to breach these statutory requirements.Under Sections 20–22 of the Consumer Rights Act 2015, consumers have a Short-Term Right to Reject faulty goods within 30 days of purchase if they do not conform to the contract.Immediate Rejection Rights Where Fault Appears at DeliveryGiven that the vehicle failed almost immediately after delivery, the defect is legally presumed to have been present at the time of supply under UK consumer law. This means I am legally entitled to reject the vehicle without being obliged to accept prolonged or uncertain repair attempts, particularly where the fault cannot currently be identified.Furthermore, under UK consumer law, the burden of proof during the first six months after purchase lies with the retailer, meaning it is for the supplying dealer to demonstrate that the vehicle was not faulty at the time of delivery. Given the immediate charging failure and unresolved manufacturing concern, it is clear that the vehicle does not meet the required statutory standards.Required ResolutionAccordingly, if the vehicle cannot be fully repaired and returned in proper working condition by 19 March 2026, I will exercise my statutory rights and require Kia and/or the supplying retailer to:-Provide a full refund of the purchase price, or-Replace the vehicle with another brand-new Kia EV5.Associated CostsShould a refund or replacement be required, Kia and/or the dealership must also cover all reasonable costs arising from this issue, including but not limited to:Insurance policy amendments, cancellations, or reissuanceVehicle registration or administrative changesTransportation costs incurred due to the vehicle being unusable- Any other reasonable financial losses incurred as a direct result of this defectIndustry Standards and Dispute ResolutionAs Kia operates within the UK automotive regulatory framework, I expect this matter to be handled in accordance with the law, which requires manufacturers and retailers to resolve vehicle faults fairly and ensure customers are not left without reasonable mobility when their vehicle is unusable.Notice Regarding the 30-Day Statutory Rejection PeriodPlease note that the vehicle was purchased on 9 March 2026, meaning the 30-day statutory short-term right to reject period under the Consumer Rights Act 2015 is currently running. Allowing time for investigation does not waive or extend my statutory rights.If the vehicle is not repaired and returned in full working order by 19 March 2026, or if the defect cannot be clearly identified and resolved, I will proceed to exercise my short-term right to reject the vehicle and require either a full refund or immediate replacement vehicle, together with reimbursement of any consequential costs.Notice of Potential Legal ActionIf this matter is not resolved within the timeframe specified above, this correspondence may be treated as formal notice prior to legal action. I reserve the right to pursue recovery of all losses under the provisions of the Consumer Rights Act 2015.This may include recovery of:-The vehicle purchase price-Consequential financial losses (e.g. car mortgage) resulting from the defective vehicle-Court fees and statutory interest where applicableNext StepsGiven that this is a brand-new vehicle with a potential manufacturing defect, I trust Kia will treat this matter with urgency and provide a prompt and fair resolution.Please confirm:-The immediate provision of a courtesy car, and-The status of your investigation and final resolution by 19 March 2026.I look forward to your prompt response.Yours sincerely,Wai Ho Li

I’ve been trying to contact your parts department since 08:00 the time your website says they open, the phone just rings out all the time.I then tried your online enquiry form, completed the description of what I require an ultrasonic sensor unfit for the internal intruder alarm and the form just say submit an explanation when I try and submit it. Do you not want customers to contact you? This is my third Kia and always found your service great in the past.