Sale staff during my visit terrible attitude disgusting manner towards a customer after having four cars from you. I'll never come back.

I was due to take a test drive that I had booked online. I got an email from someone in the office saying that further to our conversation, a date and time had been confirmed. I hadn't had a conversation with anybody, so it came across as strange. When I arrived for my test drive, I was left with a feeling that my custom was not wanted. It took the team 10 minutes to find the right person to sort out the test drive for me and they then sat me down to wait for them to finish with another customer. After 30 minutes of waiting and no sign of the meeting finishing, I decided to leave as no-one was able to sort out the test drive for me. I'm unlikely to want to purchase a vehicle from Lookers Stockport when you receive poor service like this.

Having been invited to meet at 12noon to discuss possible purchase options, and have my vehicle valued, there was nowhere to park my car on site, and the salesperson said she would be a few mins late, eventually joined me at 12.09. At which point I was told that there was only one car left of the type/deal I was interested in, wrong colour. If this had been communicated to me, I could have been saved a trip and not wasted my time.

Very good personal attention - prompt and detailed answers from knowledgeable staff; arranged test drives.

Disappointed with the range of vehicles in my price budget. Some staff members were more helpful than others.

Forecourt experience is absolute chaos. No issues with staff.

Very helpful

They don’t have any cars in that were suitable even tho I had a lot of money to spend.

Communication is very poor

Great customer service from Katie