I have made a formal complaint on 19th June.Where is my responseWhere is the resolutionYet you were very eager to respond to my first email (prior to the formal complaint) when you thought it was an inquiry to buy. Convenient.

I would like to complement your colleague Oliver on his friendly and professional way he dealt with my inquiry even though I did not make a purchase he could not have been more helpful. I therefore felt that some recognition of this needed to be acknowledged

bought car september 29th 2025, paid £20k for it, contacted after 6 weeks to advise of issue,car went back in for double clutch issue again and back in April 2026, issue with air-con booked in for May and advised was repaired, went to use it recently and air-con did not work. both issues still present

I dropped my daughter’s mobility car in for a m.o.t on Tuesday 30th June . After 10minutes I was called to say that an issue I had raised [ a pet seatbelt was stuck in middle seatbelt ] would maybe cost £120 to remove ! I expressed my concern that it was an awful lot of money the lady said they would do all they could to remove it without any cost . She then said it would fail it’s M.O.T if the work wasn’t done. We are collecting a new car on Monday so need a M.O.T !On collection we were told the cost was £120 for removing the seat belt and this was for half an hours labour. This seems an excessive charge for removal of a seat belt ! I was told mobility wouldn’t pay as it was my error , which is fair enough but to be charged this amount does not seem fair

Good afternoon,We were sold this car with a missing service history that we were not informed about.This has only come to our attention recently when the car went into Kia at Stockport for a sensor replacement.We questioned this with the Sales Manager Joshua Deaville and also Lee Barnes who both promised us on numerous occasions they would sort this out and take ownership of the issue for us. When we bought the car from James at Stockport Kia, he said it had full service history.We were never made aware it has missing and late services. If we would have known this we would not have purchased the carMy last correspondence by email to Kia Stockport we still have not had a reply or even an acknowledgement.We would like you to take this email as a formal complaint and look forward to hearing from you within 3 working days.We would also like a quick resolution to this, as this has been going on for many weeks now, with very little responses from Kia Stockport unless we contact them.Donna & Ray OliverO775341163707871046319

My vehicle passed its MOT on 23 June. While sitting in my car after the appointment, I noticed that the "Service Required" notification had not been reset. I brought this to your assistant's attention and asked for the issue to be rectified immediately. Instead, I was offered a new appointment.As this was an error on the part of your service department, I do not believe it is reasonable to expect me to spend additional time returning to your service centre to have it corrected.Your assistant was very courteous, but I appreciate that he was probably not in a position to do anything differently. I believe your procedures for handling situations like this should be reviewed.In addition, my car has always been washed after each MOT appointment. On this occasion, however, it was not. Has there been a change in your policy?

Dear KIA Team,I hope you're having a good week.I'm writing to follow up on my KIA Sportage BU67 YXC, I was expecting the diagnostic report days back and I haven't received it yet,This is 7 days passed since I dropped my car at Lookers Stockport.I rely on this car daily, so I really need a clear timeline on when it will be ready. Could you please let me know the status of the report as soon as possible?Thank you for your help.Best regards,M Z Ako

Dear Kia Lookers Stockport Customer Service Team,I am writing to make a formal complaint regarding the ongoing issues with my vehicle and the lack of support I have received.I have only had the car for three months, yet it has already had to return to the garage once. I am now in a position where I am paying monthly for a vehicle that I am unable to use, which is extremely frustrating and unacceptable.And I was extremely disappointed to find out that it was not even inspected for a full two days after you had possession of it. During this time no engineer or technician had looked at the vehicle, meaning no progress was made despite my car being in your workshop.I work NHS night shifts and rely on my vehicle to carry out my work, including home visits. Due to my car being unavailable and no courtesy vehicle being provided, I have had to cancel home visits, causing disruption to both myself and the people who rely on my service. I also had a hospital appointment that you were aware of, and the lack of transport has caused additional stress and inconvenience.I am disappointed that, despite being a paying customer and having had the vehicle for such a short period, I have not been offered a courtesy car or a suitable alternative to allow me to continue working and manage essential commitments.I would like this matter escalated and would appreciate an urgent response explaining:• Why a courtesy vehicle has not been provided in my circumstances.• What steps are being taken to resolve the issues with my car.• What support or compensation will be offered for the inconvenience and disruption caused.I look forward to receiving a prompt response and a satisfactory resolution.Yours sincerelyVicky Nolan

I took my car in for a service and MOT today (19th June) to Kia Stockport. This is a 30 mile there, 30 mile back trip for me. 45 mins each way. I was told when I got my keys back after the service and MOT, that my car had been cleaned and vacuumed and that is why people choose to get their car serviced/MOT at Kia Stockport. We also pay a service package. When I arrived at my car, my car had not been cleaned on the outside or vacuumed on the inside as the staff had told me, and as is advertised as what is done. My car in fact, especially on the inside, was left dirtier than it was before I took it in. As it was a Friday at 5pm, and the staff seemed to be already leaving, and I’d been told the latest to pick up my car was 5pm, I thought I couldn’t go back in and discuss this issue. It was also raining, so I didn’t manage to take pictures of the outside of the car, but I do have pictures of the inside, filthy.I was told that one of the main reasons we pay the service plan and get the MOT at Kia Stockport is because of this car valet perk. This was not provided, which leaves me to wonder why we have been paying a service plan or getting an MOT here when this basic service can be done anywhere.I was explicitly told that my car had been washed and vacuumed by your staff.I want to know, how this issue will be rectified.I have already wasted fuel money and a whole working day to get this car serviced/MOT’d for them to do a half job.

cust took the car in 17.06.26 for a service through he cust service plan. When dropped the vehicle of told they didnt have enough money in the pot and would need to pay £100 odd pound. Dealership blamed EMAC cust asked the dealership to call EMAC to log a complaint. Cust not heard anything so called EMAC and they advised it would be down to the dealership. First one set up was 40 odd a month second service plan went to 6.99 a month.next plan went to 20 odd and in july but it should have been august as the last one hadnt finished. Cust complained and then another plan started in the September. Cust then had o now pay 128 on the day and it not happy with all of this.