My daughter’s vehicle was booked in for a service and we were told by the online booking service but also by a member of staff at Lookers Kia that the vehicle was covered by a service plan. When my daughter brought my vehicle in today, the receptionist told her that the vehicle is not covered and the charge was £340!!She was also very unhelpful in trying to come to an amicable resolution.I asked for the service manager to be told that the service manager had not started work yet and I was told that any possible goodwill gestures would take a considerable time to check and that my daughter would have to wait even though I explained to her that she has university lectures starting at 1 pm Shockingly poor service and a wasted morning for my daughter!!

i was invited to a Lookers kia VIP event on Saturday 21st February. I was expecting to be in the showroom, food and drink available etc. Instead, the showroom was closed due to refurbishment, the sales people were in Portakabins in the car park and I was invited to look at the models I was interested in while the rain was pouring down. two vehicles I looked at were obviously being used by sales staff and were not clean. Disappointing isnt a word I would use for this expereince. it was a shambles.

We didn’t get a full guided tour of the car. We just got sent on a test drive on our own. We also received no follow up after our visit. It felt like they didn’t want to sell us a car!

After purchasing my new 2026 vehicle in January I have complained to the dealership about a fault which was present just after it was collected. The car has been in for repair twice and is still not repaired. The dealership have now had my car in since 16th February, it is still not repaired and has the same fault. I was advised to email the sales manager which I have done and had no response, no reply and no acknowledgement. The car has been parked up and not moved for 5 days at least. I appear to be getting nowhere with them and having expressed that I wish to either have a replacement car or cancellation of the contract I would expect at least for someone to have contacted me as to where things stand.

I can to look around on the Sunday and no sale person was available - I did however get a call back but I couldn’t take a call

Parking was almost impossible.

Mia was excellent and extremely helpful throughout our appointment.

Jordan explained everything very clearly and showed me everything about the car

I am writing to formally lodge a complaint regarding the distressing and unprofessional experience my father and I had at your Stockport branch today, February 15th, 2026. We visited to explore the Motability scheme for my mother, and the treatment we received was fundamentally offensive.While speaking with a staff member at his desk to explain that my mother was at home, another member of your staff passing by interjected, asking if the reason she wasn’t present was because "she is not dead or anything." This comment was shocking and disgraceful. To joke about the mortality of a disabled client is a profound breach of professional ethics and basic human decency. It set a tone of disrespect that overshadowed the entire visit and left us feeling deeply insulted.Furthermore, the service provided by the salesperson, James, was entirely nonchalant. When he took us to see a Kia Niro, he walked away without opening the vehicle, only returning for keys after I prompted him. He offered no information regarding the vehicles’ specifications, engine types, or fuel consumption. I was forced to lead the entire conversation despite being a new customer seeking expert advice. Because I asked a simple clarifying question about the Motability advance payment, I felt immediate "financial profiling." James repeatedly pushed a specific red Kia Niro simply because it was "available today" and the branch wanted to "get rid of it," ignoring our specific interest in the Kia Sportage, which is far better suited for my mother’s accessibility needs.We left your dealership feeling that because we were Motability customers, our business was of no importance to your team. The combination of the "joke" regarding my mother’s life and the dismissive service is something I cannot overlook. I request that this matter be investigated immediately. I would like to know the identity of the staff member who made the remark about my mother’s life and what disciplinary actions will be taken. I also expect a clear explanation of how Lookers Kia intends to rectify this experience.I look forward to your prompt response regarding how you intend to take this matter further.

Because I did not make an enquiry nor do I own a Kia. I enquired about a Kia 2 years ago I did not buy. So I wonder why Preston called me using information that after this length of time should have been deleted as I’d expect that the information has been held longer than necessary according to gdpr