I wanted to take a moment to share some feedback following my visit to the showroom earlier today.I’ll start on a positive note — my brief interaction with who I believe was the manager was genuinely pleasant, and went some way to restoring my faith after less encouraging experiences at other dealerships.Unfortunately, the same cannot be said for my experience with one of your salesmen, Preston L (the full surname isn’t fully legible). After waiting a while to be seen — which wasn’t an issue in itself — I was greeted with a sigh and the words “what do you want.” It didn’t improve from there.He declined to walk around the car with me, and the vehicle itself was in a poor state — cans and personal belongings still inside that I’d expect to be cleared before any customer interaction. When I asked for further details, the extent of his knowledge was that the range drops when the air conditioning is on, and that the EV9 is a larger car than an EV5. He then pointed me to the website for the price — all things I could have found out from home.Throughout, I had the distinct impression I was an inconvenience rather than a potential customer.It’s a shame, because the car itself seemed promising and my initial interaction was great. Based on this experience, however, I’ll be taking my business elsewhere.

Ignored all day was also called the wrong name even though I had corrected them before, staff rude only 1 had manners out of 3 staff. Spoken to rudely also the male on service desk didn't try to check anything even though I told him that wasn't planned also they treated another customer of motability a old man on 2 sticks the same way . I have a lot more details to add to this also I have reported this to motability

Staff still used the wrong name even after I told them, rude staff members 2 out of 3 . No communication between staff or customers

customer ordered vehicle in January and was due to change to new Motability car in April, this keeps getting pushed back and when recently chased up was advised by the person he spoke to that they did not know about this and would chase it up and get back to him but he is yet to receive a call back and still no further forward with getting his new Motability car and has now received 3 separate letters to chase up the change over

The staff were extremely helpful and answered all my questions both in person, on a test drive, and continuing over the telephone. I suppose the only downside I can think of is that there wasn’t an EV4 available to take a look when we were initially in the showroom.

dealership has had the cust car for a week with no feedback as to what is happening. The cust has had no feedback at all and has no idea what is happening. The cust is having to use public transport to visit hospital with his sick baby, can the cut have a confirmed time line and why the dealership cant keep the cust up to date with what is happening.

HelloI realise your out of office is on Emma but I have cc'd in some other emails. I'm unable to ring anyone at lookers Stockport as apparently the 'phones are off' according to the call handling centre. They also say they cannot contact any members of staff directly. This seems to be a recurring issue.Re below. I have phoned Kia warranty team again. They have stated they have tried to communicate with lookers Stockport but are unable for the reasons above also.They have authorised the repair as follows:Claim 7328551, authorised 1 hour labour and parts. Total £219.37.They have requested you confirm the labour rate, and I assume you'll probably want to independently check the above. Their number is 03445738047.You originally told it was the entire electronic handbrake that needs changing. However it is just the switch that has been claimed for. Please confirm that is correct and if so can we move forward with fixing my car?Hopefully your colleagues pick this up in your absence.Thank youGavin Brittain

Dear Sir/Madam,I am writing to make a formal complaint regarding the poor customer service I recently received from Kia Stockport.I had booked my vehicle in and specifically arranged for a hire car, yet upon arriving at the dealership I was informed that no hire car was available. I received no prior notification to advise me of this, despite the booking being made in advance. This immediately caused inconvenience as I had arranged my morning around this appointment and needed to be at work by 9am.Due to the lack of a hire vehicle, the team carried out only a quick inspection of my car before informing me that the issue appeared to be related to the gearbox and that the vehicle would need to be booked in for several days.I was then advised that the car had been booked for 1st June and that I would receive an email confirmation. However, after receiving no confirmation email, I contacted the dealership myself to confirm the booking, only to then be told there was actually no availability on the date I had been given.Within the space of roughly two hours, I was let down multiple times, through:• A hire car not being available despite being booked• No communication beforehand regarding this issue• Being quoted a significantly higher diagnostic price than originally agreed• Being told my vehicle was booked in for a date that was apparently unavailable• No confirmation or follow-up communication being sent as promisedThe overall experience has been extremely frustrating and has left me with very little confidence in the level of customer service being provided.I would appreciate an explanation as to how this situation occurred and a resolution to the issues I am now facing with Kia. On top of this I would like to have a conversation with the manager at this branch as it seems I cannot contact them directly.I look forward to your response.Kind regards,Vincent Williams

I booked a test drive. Arrived on time but nobody at the reception. I could see a few people chatting in the office. A few looked up, saw me then carried on chatting. Eventually someone walked towards me, I thought to speak to me but he just ignored me. I had to grab his attention and explain why I was there. He seemed a little irritated and said someone will deal with me soon. I stood waiting and being ignored for a further 15 mins, then decided to leave. Thought if this is the customer care offered at Lookers I’ll go elsewhere.

I booked an appointment for a test drive at 9:30 on 23rd may 2026. When I arrived you had no record of my appointment and no car available. The sales person made lots of excuses about details not being passed on and having a new system. I’m concerned about the GDPR implications and the unprofessional way you conduct business. I am not happy to spend £45,000 plus when you’ve failed at the first hurdle and cannot keep my data secure or honour an arranged appointment.