Jourdan was helpful and informative, I Enjoyed mytest drive in the EV2,Hard to make a decision at the moment but will check out other makes and decide in the next few weeks my best optionsThank you

After sofware update of engine unit. Technician left fiuse cover open on side on engine. Lucke me i check this after arrive in home o have picture ofthis. This is not very proffesional

I asked for a price for cash and all they wanted was my phone number .

Tried to book a test drive in the showroom after sitting in the car. Told I had to book it online. Booked it online, got a call and booked it in for the following day. Then got a call from the dealership who knew nothing about the appointment and said the car wasn't onsite that day. Told me I needed to call him (the same guy I saw in the showroom who told me to book online!) the week after to book and check if the car was available. Rang on the Monday, no call back. Rang on the Tues, car is now in the body shop and won't be available for the foreseeable future. I assume you don't want to sell cars.

James Lunn told me that he will not available on Friday (23/4/2026). Then never came back any test drive confirmation. Very very poor communication. I will assume that if he is not available on that day, he never care about it.Anyway, Warrington dealer is very responsive and confirm the test drive straight way.

I am writing to raise a complaint regarding the service I received in relation to a recent booking at your Stockport Lookers branch.On 25th March at 14:21, I contacted your call centre to arrange an appointment for an issue with my rear wipers. During that call, I clearly explained the problem and was informed that a diagnostic test would be carried out first, after which I would be contacted on the day to confirm whether I wished to proceed with any necessary work.However, when I attended my appointment on 22nd April, I was immediately informed that the issue would cost an estimated £90–£115, and that my car was not under warranty. This was not communicated to me at the time of booking.I found this very frustrating, as I had made arrangements to attend the appointment based on the understanding provided during my initial call. This included travelling to the branch—incurring fuel costs—and organising childcare. Had I been made aware of the charges in advance, I would have considered alternative, more convenient and cost-effective options locally.As a result, I feel that I was misled and did not receive the level of service I should reasonably expect. I would therefore like to request compensation for my petrol costs incurred as a direct result of this issue.

Great service Jordan was very helpful and communicated great before visit.know Jordan from a pervious dealership went through all options available looking forward to collecting new vehicle in septemeber on pre order

Dear Customer Complaints Team,I am submitting a formal complaint regarding the vehicle supplied to me through Lookers Kia.At the time of collection, the vehicle was presented to me as a hybrid vehicle that would charge automatically while driving and would not require separate charging.However, after taking delivery, I discovered that the vehicle requires external charging and the charging cable supplied is not suitable for use. No appropriate home charging equipment was provided, and the charging cable does not fit available public charging points.I previously contacted the sales representative several times by email regarding this issue, but the matter has not been properly resolved.My concerns are as follows:• incorrect explanation of the vehicle at handover• unsuitable or incomplete charging equipment• lack of proper response after repeated contactI request that this complaint be formally registered and investigated.Please confirm in writing that this complaint has been logged and advise what action will be taken to resolve this matter.Alireza khaliliM14 6JL07474470400Kia sportage 2025 grayHM25 XLG

Initial conversation was positiveHowever sales was.notUnable to test drive car alternative provision wasn't either

I expected my car to be washed/vacced, as it has been in previous visits, and it wasn't, and I had spent over £800in service/MOT