I was able to see someone and buy the car very quickly. I was happy that the deal I got was fair.

Friendky & efficient service. No pressure & wel informed.

Staff indifferent and uninterested in finding what I was wanting. I did not feel valued and felt more of a hassle for being there. Information was not offered voluntarily by the sales lady, it was an awkward and difficult encounter

My car was booked in for an MOT. When I arrived I could see that there was work being carried out in the car park & showroom. Although the availability of parking was compromised Josh was very helpful to enable me to secure a space. Although the reception & sales were working in portacabins, directions were well sign posted and once inside it was as good as in showroom regarding customer service which was great. The staff were very helpful & efficient and the mood seemed upbeat. Josh was really helpful when I collected my car and had parked in a good spot to enable me to leave the car park. As always I was very happy.________________________________________

HiFollowing advice from Kia UK Customer Care, I am writing to formally request a copy of the full diagnostic and technical report for my vehicle.Vehicle details:- Model: Kia Niro- Registration Number: LC21 ZRA- Date of inspection: 15 January- Dealer visited: Kia Lookers StockportDuring my visit, I was advised of the following proposed repair cost in relation to the engine management fault:- EGR and DPS related to engine management light: £1,557.47 (parts and fitting – approximately 4 hours labour)In relation to the above, please provide the following in writing:- All fault codes recorded during diagnostics- Diagnostic test results and findings- The technical reasoning for concluding that the issue is not a manufacturing defect- Confirmation of how driving style was determined to be the cause- Any Kia technical bulletins or manufacturer guidance referenced in reaching this conclusionThis information is required for my records and for further correspondence with Kia UK regarding my warranty claim.I would appreciate receiving this information at your earliest convenience.Kind regards,Veera---------- Forwarded message ---------From: enquiries@kiacustomercare.co.ukDate: Sat, 31 Jan 2026, 13:02Subject: Case Reference: KMUK2433747To: Veera BapanapalliCase Reference: KMUK2433747Dear Mr Bapanapalli,Thank you for your email.I am responding on behalf of my colleague.I appreciate the concerns you have raised regarding your Kia.As previously advised, this issue is not considered a manufacturing defect and is therefore not covered under warranty.I would like to reiterate that the vehicle must be driven at a sustained speed of at least 65 mph in order for the system to reach the required temperature to clear the build up. Long journeys at 40 mph will not be sufficient to achieve this.It is important that appropriate driving conditions are maintained to prevent this issue from recurring.Kia dealerships remain available and are always happy to assist with any technical concerns you may have.I recommend reaching out to a Kia dealership to assist with any technical enquiresIf there is anything further I can assist you with in the meantime, please do not hesitate to contact us by email or by telephone on 0333 202 2990.Kind regards,Michelle KennyCustomer Service AdvisorKia UK Limited

Dear Sir/Madam,I am writing regarding ongoing issues with my vehicle’s clutch that were first addressed by your service department on 18 March 2025, when the clutch was replaced. Since then, the same clutch problem has recurred intermittently, and it clearly requires further investigation.On 16/01/2026, I brought the car back to your workshop because the issue had reappeared. At that time, I was informed that no fault could be found and that the car was not showing any problem during testing. I specifically requested written confirmation via email stating that the vehicle had been inspected and no fault was found — yet I am still waiting for that email.I have since reported the clutch problem again, explaining that the issue is ongoing and unresolved, and requested that the vehicle be brought in for further inspection. However, I have received no response or follow-up to this request.To be clear, I am extremely concerned that:1. No written confirmation has been sent after my last visit despite my request for one.2. No review or further inspection has been scheduled, even though I have reported the issue multiple times.3. I have not received any communication from your team following my latest complaint.Please confirm the following in writing by return email:1. That my vehicle was inspected on [date] and what tests were carried out.2. Why I have not received the requested confirmation email.3. What steps will now be taken to re-examine and properly diagnose the intermittent clutch fault.This ongoing issue has been disruptive and concerning, and I expect your after-sales team to address it promptly.I look forward to your swift response within two working days of this email.Kind regards,

Car parking was dreadful.Being seen to in a noisy portacabin which took way longer than it should have done was not a good experience.The car I test drove stunk of cigarette smoke.

After filling contact form on Kia website about a test drive and receiving and automated reply from Ben in Sales I replied to this email asking for further information and have received no response. I dropped into the showroom today as I was passing and have never received such poor customer service. I asked to see an EV9 and was informed there were non onsite and then the sales rep just walked off, I pointed to an EV9 and was informed it was a Customer car at which point he went inside and completely ignored me.I run a business with a fleet of 6 electric vehicles which we are looking to change this year.The service I have received from Lookers has convinced me that I will certainly not be placing any of this business with you.If you expect to compete in this market I strongly advise you review your sales training as there are plenty of other Kia dealer in the area who would be pleased for the opportunity of this business and subsequent servicing needs.

I requested a test drive and I’ve not had a proper response. I’ve also chased it up with no reply!!

First class information, support and guidance throughout the purchase of the Kia Stonic. James’s interpersonal skills are excellent showing a friendly and professional manner at all times