Customer service was excellent

We bought our car on 10/3/26. When we got home we noticed a small dent on the top on the car. We contacted lookers Kia Stockport straight away on the phone to report this. We then followed this up via email with photographs. It was agreed that the dent had been there prior to purchase and would be fixed. Over the next two weeks we emailed again for an update. No response. We then called the branch on the phone, to asked when it would be being looked at and we would be booked in for repair. No follow up email or phone call was received.On Tuesday 31st March, we took the car back to the branch where it was briefly looked at and discussed what parts needed ordering.We were told the car would be booked in and repair completed by 10/4/26.As of today 14/4/26 nothing has been done. We have been back to branch today and spoken to a manager. He has also looked at the car and agreed that it needs fixing etc and we’ll get it booked in. We then forwarded him the relevant emails that had previously been sent. He then agreed he would contact us by 6pm today.6.30pm I emailed the manager who finally called back after I asked him to contact me.There’s been a lot of passing blame about staff not being in/not the correct department manager looking after the case. However, when we have spoken to staff, they make out like the job that needs doing on the car is a pretty simple one. Why hasn’t a member of staff been able just to book our car in without us doing all the chasing?When we bought the car, we also took an additional 3 year policy that would cover us for all small damages to the car. If we can’t get the car fixed when it wasn’t our fault, what is the point of offering this as an extra??

HiI paid for my service and the payment went through twice I cannot see the refund back on my card.Please confirm this has been doneRegards Robert Broughton

Hi i take car to stockport 13.04.2016. some recall sofware update. I open bonnet and what i see open fiuse box cover on siede. This is not profesionalNot happy becose of this what hapend if i dont open bonnet long time. I have picture of this after i open bonnet

I made an appointment and was kept waiting a long time and then sent on my own test drive in a car I didn’t know with no customer serviceYou lost a sale as I went elsewhere and bout a Kia

Customer service non existant. Had 20k to spend on a used car i had seen online. Drove all the way from shefield and got ignored for an hour so left. Terrible. All they botheted about was seling new cars.

Excellent from start to finish

Dear Kia Lookers Stockport Customer Services,I am writing to formally complain about my recent experience at your service centre, which I found to be wholly unacceptable.I booked a service through your online portal. On the day of the appointment, my wife attended the centre with our 6-month-old baby. She was presented with an invoice of £700 for a "full service" and a range of additional parts — none of which were discussed, agreed, or confirmed with me at any point prior to the visit.When I called to query this, the member of staff I spoke with became rude and dismissive. I ended the call as a result. My wife was then asked to leave the premises, despite being visibly distressed and having an infant with her.I want to raise the following concerns formally:1. No prior quote or confirmation was provided before work was recommended.2. Additional parts were proposed without my authorisation or any explanation of necessity.3. Staff conduct on the phone was unprofessional and discourteous.4. My wife — a customer accompanied by a young baby — was asked to leave in an upsetting manner.I have been a car owner for over 15 years and have never experienced anything like this. I expect a full written response addressing each of the above points, including how this situation will be rectified and what steps you will take to prevent recurrence.

PositivesLoved the Drive Test in your Sportage !Had a good meeting with Jourdan who was very helpfulCame away with a lot of useful knowledge.NegativesThe "Yard" at Kia Stockport was not a pleasant experience !!!I Didn't want to pay over ten percent for Finance.

On ringing to make the appointment I was told to request on the day but nothing available when I asked when I took my car in.