Hello TeamThank you for your message. I was just about to send the invited feedback to Trustpilot, but I thought I ought to let you see it first and allow you tocomment before I sent it. My feedback reads as follows ;QuoteThe reception staff were excellent, polite and professional. However, there were two things that surprised and disappointed me, these were ;1. The car was handed over in a rather scruffy condition as it hadn't had the advised jet wash. - Not a major problem, I can always wash the car myself, just a little disappointing.2. We always keep a £1 coin in the cup holder between the front seats. This is for trolley use at the supermarkets.Whilst we were advised to remove valuables from the car, I really didn't think it was necessary to remove this. Alas, perhaps I should have done, as it was taken ! Again, not a major problem as it was just £1 - But really, someone taking it is both surprising and very disappointing. It had been there for all our previous services at a different Kia dealership we had always used up until this occasion and nobody there felt the need to take it.We live and learn.UnquoteRegardsMark

Amazing customer service by Ben as always.A real credit Kia Stockport. Always polite, honest and helpful.

Ok service

With my previous Sportage I had a lot of problems with the petrol filter and the car had to go to the dealership on a frequent basis. I suffer from anxiety and panic attacks when driving alone in areas I am not familiar with unless I have someone with me. On the occasions I couldn't have someone to accompany me, Kia were available to collect and return the car. When I purchased the XCeed last January I was told this service was still available. This was a major factor in the car purchase. However, when booking this January 2026 service i was told this was no longer available. I arranged the date but have been let down by someone to accompany me today. I cannot drive the car in on my own. I will cancel the service and rearrange unless Kia can help me out and collect/return as before. This is very embarrassing for me to have to share with someone. Can you please help?

When I originally booked my service online, it said it would be free of charge. I was suspicious of this, but then I had an email from Abby Robson-Chapman to say that the service will cost me £341.69 including vat. They asked me what was the diag for, which I booked as my airbag light had come on my dashboard, as I believed that this was the right thing to do. Abby also stated that "with every appointment we undertake a full vehicle health check free of charge", so I assumed that they would sort this for free. I told Abby that this was the issue and she said she would add it to my booking. However, upon arrival I was served by Katie Lynane, who again asked what the diagnosis was for as there was no comment, so this obviously wasn't updated. When I explained again, Katie then said that this would cost another £180 as a fee to looking into the problem. This was not discussed when booking the service and even in the emails prior to the appointment. I was under the impression that this would be free of charge under the "free health check" or under warranty. It seems that if I didn't say the airbag light was on, and this was just discovered then it would have just been sorted without an additional charge of £180. I asked Katie if this was not covered under the free health check and she said no as they had to look into it, but would they have not looked into if they had discovered the issue themselves? Therefore, instead of being charged the original price of £341.69 I was actually charged £545.48 which is way more than I believe I should have been charged. Another issue I have is I opted for the while you wait option, which was supposed to offer tea/coffee and free wifi whilst I waited. However when I dropped off my car this was not an option, and I had to sit in a local cafe all day. I had booked for 10am and this is when I arrived. I was then shocked when Katie told me that I would receive a call to cone and pick up my car between then and 5pm. This meant I had to take the full day off work as I didn't receive a call until 16:39pm. When Katie responded to my question that I previously stated, and said that the £180 is for the time spent looking into the issue with the airbag, I was frustrated as I tracked the service and this didn't start until 4pm, so this obviously doesn't warrant the added £180 as for looking at the airbag and the service it only took 30-40 minutes. I would like this sorting out so that I can get my money back, as I am not happy with the addition money that I paid on top of the original quote of £341.69. Really disappointed with the low level customer service provided.

On the 3rd June 2025 I purchased a "Nearly New 2024 Kia Sorento 2.2l Diesel CRDI 4". On the 25th September 2025 the car developed a fault withthe climate control. Since that date the car has not been drivable and has been at Lookers Stockport Kia for the past 103 days. I raised a formal complaint on your website in accordance with your published complaimts procedure. I have had no response to that formal complaint. The complaint was not elevated to the Franchise Director despite emails and telephone calls to your head office. Customer relations and complaints do not appear to be a priority within the Looker Group. This complaint has now been referred to The Motor Ombudsman. A very poor customer experience.

Big thanks to BenRegardsHugh

I would like to inform you that I do not wish to speak about this matter at the moment, as I am unhappy with the condition of the car I purchased. For now, I prefer all communication to be in writing, and I will not attend any review or discussion at this stage.Since collecting the vehicle, I have noticed the following issues:The brake pedal is very hard and vibrates when brakingThe boot lid is missing/not availableThe radio speakers are not sounding clearlyThe satellite navigation keeps turning off and on while drivingDue to these problems, I am very dissatisfied with the vehicle. What would make me satisfied is for the car to be changed/replaced in line with my rights under the Consumer Rights Act.Please respond to this matter in writing and advise how you intend to resolve it.Yours faithfully,Olagoke Muideen Olatayo

I was offered a complimentary annual service as a goodwill gesture when I purchased my vehicle because of the various issues and time things took to get resolved. I have since tried to contact both sales managers via email to take them up on the offer but neither have responded.

Professional and friendly. No hard sell.Jourdan and his colleagues were helpful and responsive throughout the process.