july 2024 bought a car, clutch not right soon afterwards. Brought in 02.25 for a service can you check the clutch yes but not immanent. July 2025 MOT and also mentioned the clutch gain. 10-12 another service and told that the clutch needs to bee replaced, due to wear and tear and the customer driving. Josh has been asked to contact the customer on numerous occasions. Concerned something is going to happen with the car. Keeps chasing but no one is getting back to her.

Friday 2 January, following a text reminder, I booked my vehicle in for its annual service for 08:00 a.m. 8 January. I received the following acknowledgement:Thank you for booking your vehicle with us on 08/01/26 @ 08:00 Hrs. Please ask for Service on arrival. Kind Regards. KIA StockportI arrived ahead of my arrival time and went to the desk. My paperwork was not ready, and when your agent entered my details the booking was not there. I assured her I had acknowledgement and reminders, and that I completed it on line. She said she could possibly slot it in after all the other days services had been completed. This was totally inconvenient, especially coming back to Stockport in the rush hour. I was also told that I should have phoned it through rather than booking online. REALLY! I thought these systems would have been joined up!!! She has rebooked me for 23 Jan 10:00 a.m. I would like you to review the above and advise what you propose.

I have a concern regarding my 2 year service recently carried out at the above garage my service was done timely and after getting home and reviewing the tickList noticed my tyres were all ticked as being 47% worn when 1 tyre was brand new in September where the other three were 2 years old this led me to question wether this was just a tick box exercise by the engineer and led me to think other items might not have been properly viewed thank you

I am receiving SMS messages from you about my impending MOT that is due on my vehicle - HU11 CJM.I want these to stop immediately. I also want you to remove me from any future contact. In essence, I do not want to hear from Lookers on any matter whatsoever, ever again.Please confirm once this has been carried out.

I have been attempting to book my car in for a service. Due to working I am unable to take my car easily due to them not opening weekends for service. I have phoned, been assured that someone will call back several times and this has never happpened. I am in desperate need of a service and the tracking due to having an accident and a new tyre required. I am under motability and can assure you I will never again use KIA if this is the level of service you provide

The salesman, Jourdan, was very helpful and went way above and beyond to assist me. He listened to my requirements and explained all the difference between the engines and what all the options and specifications do in the car.

Mia was very helpful and showed me both a Kia Xceed and Sportage. She was very informative and showed me the features of the Sportage.

I do not want to leave a review online as I normally have great experience with Kia Stockport. Unfortunately this time I did not get my car clean with the service but as it is a one off I did not want to leave a negative review.Alex

Hi Scott,Thank you for your detailed email.To address your points in turn:1. Mercedes Diagnostic & Warranty DocumentationAs advised earlier today, Jason has requested the full diagnostic and warranty documentation directly from Mercedes-Benz Stockport, and this is currently being prepared by the Service Manager. As a courtesy and without prejudice to Jason’s statutory rights, this will be forwarded to you immediately upon receipt.It is also worth noting that the formal rejection was raised on 25th November, and had this information been requested earlier within the 14-day period, there would have been more time for it to be obtained. We are nevertheless obtaining this now purely in the interests of cooperation and progress, despite this information being something Lookers is equally able to request directly.For clarity, the provision of third-party documentation is not a legal prerequisite for Lookers to determine its position on the rejection.________________________________________2. MileageMileage is not relevant at this stage, as liability for the rejection has not yet been accepted. Once Lookers has issued its formal position on the rejection, mileage can then be discussed strictly in the context of any lawful and proportionate usage deduction, if applicable.________________________________________3. August Service & Alarm IssueWith regard to the August service visit, Jason maintains that the alarm issue was verbally raised at the time, alongside the service and steering concerns. It is not uncommon for verbal comments raised by a customer not to be fully reflected on the booking or job card, and the absence of written notation does not negate the fact that the concern was raised in person.The vehicle has since developed a confirmed engine wiring loom failure, which is entirely consistent with the type of intermittent electrical symptoms that would reasonably present initially as sporadic alarm activation.The first opportunity to investigate a developing electrical fault was therefore in August, and regrettably it was not diagnosed at that time.________________________________________4. Opportunity to DiagnoseWe note your comment that Lookers has not had the opportunity to inspect the vehicle since. However, the vehicle was:• Supplied by Lookers• Serviced by Lookers• And a fault was verbally reported during that August interactionThe subsequent confirmed wiring loom failure within the first six months therefore remains legally presumed to have been present or developing at the time of sale, in line with the Consumer Rights Act.________________________________________5. Decision TimingYou confirmed that today represents Day 14 of your internal complaints SLA. On that basis, and as reiterated earlier, we look forward to receiving Lookers’ formal written position today.While we will forward the Mercedes documentation immediately on receipt, its absence cannot lawfully prevent Lookers from issuing a decision on the rejection.For the avoidance of doubt, we are content to continue dealing with this matter strictly in writing.Kind regards,Ric HughesOn behalf of Jason HughesLamborghini ManchesterRic HughesSales ManagerSt Marys Way, Stockport, SK1 4AQPhone: 0161 475 0747Mobile: 07483 090870Ric.Hughes@hrowen.co.ukwww.lamborghini.comFollow us and Join the conversation with #LamborghiniThis email is confidential and intended solely for the person or organisation to whom it is addressed. If you are not the intended recipient, please delete this email and do not use it or rely on it in any way. Whilst reasonable precautions have been taken to ensure that this email and its attachments are virus free, no responsibility or liability is accepted for any viruses it/they may contain. It is therefore recommended that you rely on your own virus check.H.R. Owen Dealerships Limited, Jack Barclay Limited and Broughtons of Cheltenham Limited are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be requiredVehicle: Mercedes-Benz GLE 350 AMG Line Premium PlusRegistration: JR08 HUGSupplying Dealer: Lookers KIA StockportDate of Purchase: 30 May 2025The vehicle was formally rejected under the Consumer Rights Act 2015 on 25 November 2025 due to serious electrical faults. Lookers has confirmed that the 14-day internal complaints period from 25 November expired on 9 December. It is now Day 15 and no formal decision has been issued as to whether the rejection is accepted or disputed.Despite repeated contact, formal authority being provided, and full cooperation from Jason Hughes, Lookers has not confirmed its position on the rejection.Mercedes-Benz diagnostic confirmationFor completeness and transparency, I now attach the Mercedes-Benz Stockport diagnostic report and estimate, which confirm:• The vehicle presented with engine warning light (EML) and intermittent non-start.• Several communication faults were stored in the engine ECU affecting SCR, transmission, drivetrain and BMS systems.• All of these faults were traced to plug 6 on the engine ECU.• Multiple pins were found spread open and loose.• A replacement engine wiring loom is required.This clearly confirms the presence of a serious underlying electrical defect affecting multiple critical systems.As the fault manifested within the first six months from purchase, it is legally presumed to have been present or developing at the point of sale under the Consumer Rights Act 2015.This documentation is supplied as a courtesy and without prejudice to Jason Hughes’ statutory rights. It does not reset any timescales and does not convert this matter into a repair request.Current positionThe vehicle remains formally rejected.Lookers has missed its own 14-day response period.A major electrical defect is now independently evidenced by Mercedes-Benz.Unless this matter is now resolved immediately, Jason Hughes will proceed without further notice to:• The Motor Ombudsman• Trading Standards• Formal legal recovery under the Consumer Rights Act 2015.We require written confirmation of Lookers’ final position today.Kind regards,Ric HughesOn behalf of Jason HughesHi Scott,Thank you for your email.As confirmed previously, the Mercedes-Benz diagnostic documentation has been requested directly from the Service Manager at Mercedes-Benz Stockport. I have followed up again today, but unfortunately this has not yet been released.As already stated, this information is being obtained purely as a courtesy and without prejudice to Jason’s statutory rights, notwithstanding the fact that Lookers is equally able to obtain this information directly.It is also noted that the formal rejection was raised on 25th November, and the request for this third-party documentation was only made very late within the 14-day period. Had this information been requested earlier, there would have been more than sufficient time for it to be obtained. The current delay is therefore not attributable to Jason.For clarity, this matter is not being raised merely as a “complaint” under Lookers’ internal complaints procedure. The vehicle has been formally rejected under the Consumer Rights Act 2015, and that statutory position is not governed or overridden by internal complaint timescales or SLA wording.You confirmed that today represents Day 14 of your internal SLA. While we will continue to cooperate and will forward the Mercedes documentation immediately if and when it is received, the absence of third-party paperwork cannot lawfully suspend or delay Lookers’ requirement to decide whether it accepts or disputes the rejection.We therefore now await Lookers’ formal written position without further delay.Kind regards,Ric HughesThanks Richard.I await the documentation. I would have thought that all documentation would have been naturally submitted by you. However, we are where we are and there is no point in saying any more about it, until we receive this documentation.In the meantime, please note the below. This is Lookers Ltd complaints procedure.You may submit an e-mail through vehiclecomplaints@lookers.co.uk for this to be escalated to the relevant Director. That is your choice at this point.We aim to resolve most complaints within 5 business days. Complex matters may take longer, but we’ll keep you updated throughout. If your concern isn’t resolved within 14 working days, it will be escalated to the relevant operational director for review.I’ll leave it with you and will review the documentation when received.Thanks again.ScottScott InnesGeneral ManagerLookers Kia Stockport

First class service thank you to all the staff, from service reception to vehicle service staff not forgetting the after service staff, very happy indeed i also left 2 packets of biscuits to share with all the staff, Thanks Alan