Ok service

With my previous Sportage I had a lot of problems with the petrol filter and the car had to go to the dealership on a frequent basis. I suffer from anxiety and panic attacks when driving alone in areas I am not familiar with unless I have someone with me. On the occasions I couldn't have someone to accompany me, Kia were available to collect and return the car. When I purchased the XCeed last January I was told this service was still available. This was a major factor in the car purchase. However, when booking this January 2026 service i was told this was no longer available. I arranged the date but have been let down by someone to accompany me today. I cannot drive the car in on my own. I will cancel the service and rearrange unless Kia can help me out and collect/return as before. This is very embarrassing for me to have to share with someone. Can you please help?

When I originally booked my service online, it said it would be free of charge. I was suspicious of this, but then I had an email from Abby Robson-Chapman to say that the service will cost me £341.69 including vat. They asked me what was the diag for, which I booked as my airbag light had come on my dashboard, as I believed that this was the right thing to do. Abby also stated that "with every appointment we undertake a full vehicle health check free of charge", so I assumed that they would sort this for free. I told Abby that this was the issue and she said she would add it to my booking. However, upon arrival I was served by Katie Lynane, who again asked what the diagnosis was for as there was no comment, so this obviously wasn't updated. When I explained again, Katie then said that this would cost another £180 as a fee to looking into the problem. This was not discussed when booking the service and even in the emails prior to the appointment. I was under the impression that this would be free of charge under the "free health check" or under warranty. It seems that if I didn't say the airbag light was on, and this was just discovered then it would have just been sorted without an additional charge of £180. I asked Katie if this was not covered under the free health check and she said no as they had to look into it, but would they have not looked into if they had discovered the issue themselves? Therefore, instead of being charged the original price of £341.69 I was actually charged £545.48 which is way more than I believe I should have been charged. Another issue I have is I opted for the while you wait option, which was supposed to offer tea/coffee and free wifi whilst I waited. However when I dropped off my car this was not an option, and I had to sit in a local cafe all day. I had booked for 10am and this is when I arrived. I was then shocked when Katie told me that I would receive a call to cone and pick up my car between then and 5pm. This meant I had to take the full day off work as I didn't receive a call until 16:39pm. When Katie responded to my question that I previously stated, and said that the £180 is for the time spent looking into the issue with the airbag, I was frustrated as I tracked the service and this didn't start until 4pm, so this obviously doesn't warrant the added £180 as for looking at the airbag and the service it only took 30-40 minutes. I would like this sorting out so that I can get my money back, as I am not happy with the addition money that I paid on top of the original quote of £341.69. Really disappointed with the low level customer service provided.

On the 3rd June 2025 I purchased a "Nearly New 2024 Kia Sorento 2.2l Diesel CRDI 4". On the 25th September 2025 the car developed a fault withthe climate control. Since that date the car has not been drivable and has been at Lookers Stockport Kia for the past 103 days. I raised a formal complaint on your website in accordance with your published complaimts procedure. I have had no response to that formal complaint. The complaint was not elevated to the Franchise Director despite emails and telephone calls to your head office. Customer relations and complaints do not appear to be a priority within the Looker Group. This complaint has now been referred to The Motor Ombudsman. A very poor customer experience.

Big thanks to BenRegardsHugh

I would like to inform you that I do not wish to speak about this matter at the moment, as I am unhappy with the condition of the car I purchased. For now, I prefer all communication to be in writing, and I will not attend any review or discussion at this stage.Since collecting the vehicle, I have noticed the following issues:The brake pedal is very hard and vibrates when brakingThe boot lid is missing/not availableThe radio speakers are not sounding clearlyThe satellite navigation keeps turning off and on while drivingDue to these problems, I am very dissatisfied with the vehicle. What would make me satisfied is for the car to be changed/replaced in line with my rights under the Consumer Rights Act.Please respond to this matter in writing and advise how you intend to resolve it.Yours faithfully,Olagoke Muideen Olatayo

I was offered a complimentary annual service as a goodwill gesture when I purchased my vehicle because of the various issues and time things took to get resolved. I have since tried to contact both sales managers via email to take them up on the offer but neither have responded.

Professional and friendly. No hard sell.Jourdan and his colleagues were helpful and responsive throughout the process.

july 2024 bought a car, clutch not right soon afterwards. Brought in 02.25 for a service can you check the clutch yes but not immanent. July 2025 MOT and also mentioned the clutch gain. 10-12 another service and told that the clutch needs to bee replaced, due to wear and tear and the customer driving. Josh has been asked to contact the customer on numerous occasions. Concerned something is going to happen with the car. Keeps chasing but no one is getting back to her.

Friday 2 January, following a text reminder, I booked my vehicle in for its annual service for 08:00 a.m. 8 January. I received the following acknowledgement:Thank you for booking your vehicle with us on 08/01/26 @ 08:00 Hrs. Please ask for Service on arrival. Kind Regards. KIA StockportI arrived ahead of my arrival time and went to the desk. My paperwork was not ready, and when your agent entered my details the booking was not there. I assured her I had acknowledgement and reminders, and that I completed it on line. She said she could possibly slot it in after all the other days services had been completed. This was totally inconvenient, especially coming back to Stockport in the rush hour. I was also told that I should have phoned it through rather than booking online. REALLY! I thought these systems would have been joined up!!! She has rebooked me for 23 Jan 10:00 a.m. I would like you to review the above and advise what you propose.