Excellent service & time keeping as always

Had a slot for 10am for my car MOT it was 5 past 1 when i finally was told my car was ready so wasn't pleased about that too long to wait fortunately it passed. The service i received from Emma was excellent she couldn't apologize enough for the wait she was very professional and a asset to your business

Good morning KIAHaving difficulty logging in with my usual email address and password!However, I can say with absolute certainty that the acquisition of my latest KIA vehicle, another Sportage but this time an automatic and hybrid model, has been a pleasurewith the by now, customary assistance from the staff at the Stockport branch. Andrew, Preston, James and Josh have all worked tirelessly on my behalf to facilitate this changeover. This is my third(3rd) vehicle in six years, testimony to the enduring relationship that this branch of KIA build with their customers. The new showroom and servicing facility will undoubtedly enhance the KIA experience, with Dave Firkin heading up the service/workshop area, further increase in capacity scheduled soon. Emma and the Service/Reception team are dedicated to ensuring one is kept fully appraised of progress whilst the vehicle is in the depot. Ashley, the Showroom Receptionist ensures ones enquiries are directed to the appropriate department.All in all, Who could ask for anything more? (That might just give my age away, a song from the 40's, perchance?)I have no hesitation in recommending the KIA (Stockport)experience.

Thank you for fetching & bringing back the car. MK17 CKD. Also the service & m.o.t. Very satisfied & hope next year's extended service will go smoothly & the car can be collected without problems.

Very pleased love my car would recommend you to anyone .james was super duper.explained everything very well 10 out of 10.well done'

No communication

Hi, I had my Picanto (MJ21 FYN) serviced on Monday 2 March and was looked after by Katie on servicing. I wanted to let you know how good Katie is. Great balance of professional and friendliness. Katie explained everything to me, phoned as soon as car was ready for me to pick up. Also helped me by getting car out of tight parking spot with all the renovation work going on.Please pass on my compliments to Katie.Thank you

My daughter’s vehicle was booked in for a service and we were told by the online booking service but also by a member of staff at Lookers Kia that the vehicle was covered by a service plan. When my daughter brought my vehicle in today, the receptionist told her that the vehicle is not covered and the charge was £340!!She was also very unhelpful in trying to come to an amicable resolution.I asked for the service manager to be told that the service manager had not started work yet and I was told that any possible goodwill gestures would take a considerable time to check and that my daughter would have to wait even though I explained to her that she has university lectures starting at 1 pm Shockingly poor service and a wasted morning for my daughter!!

i was invited to a Lookers kia VIP event on Saturday 21st February. I was expecting to be in the showroom, food and drink available etc. Instead, the showroom was closed due to refurbishment, the sales people were in Portakabins in the car park and I was invited to look at the models I was interested in while the rain was pouring down. two vehicles I looked at were obviously being used by sales staff and were not clean. Disappointing isnt a word I would use for this expereince. it was a shambles.

We didn’t get a full guided tour of the car. We just got sent on a test drive on our own. We also received no follow up after our visit. It felt like they didn’t want to sell us a car!