Very good extremely helpful and polite kept us up to date informed along the way quick and efficient polite and respectful personable best prosses experience we have received having been a customer of the sceem for 13 years we would like to thank James who was our sales person who was extremely helpful and efficient polite and supportive kind regards.

The service I received from Kua Lookers Stockport was excellent from deciding on the car to collection date, I do want to thank James the motability manager for the way he dealt with everything from start to finish he is an absolute credit to the company

Very helpful

Customer sent letter via post - will not copy to here look in shared folder for letter

I am writing to express my dissatisfaction regarding the service plan for my recently purchased finance vehicle (registration: MC24 LSN).I have been a loyal Kia customer for many years, and at the time of purchase I was assured—by Adam Whatts (spelling may need confirming)—that the service plan would be included and fully set up. Having a service plan is particularly important to us as a family, and it is one of the key reasons we choose to finance our vehicles through Kia.However, during my recent visit for a service appointment, I was informed that no service plan exists on the vehicle. This was unexpected, disappointing, and has resulted in a significant and unplanned cost to us.A similar issue occurred with my previous vehicle, and on that occasion it was identified as an administrative error and resolved immediately. I had hoped this situation would be handled with the same level of care and accuracy.I respectfully request that this matter be investigated as soon as possible and that a suitable resolution is provided. If this issue cannot be resolved, I will unfortunately have to reconsider giving Kia my future custom.Thank you for taking the time to review my complaint. I look forward to your prompt response.Kind regards,

The customer complaint leter will be in the attachments in the ticket folder - as they sent letter to branch and will not attach to this page

Customer rejecting vehilce will not attach here, this was letter in post so will be in attachments in ticket

I would just like to say Paul Markham was absolutely amazing & went above & beyond from start to finish.Paul is a real asset to your company, he kept us informed & has made buying my new car a real pleasure.Thank youLorraine Stanley

This is further to complaint raised under Ticket 83755886. This morning I paid for and collected my vehicle. My car has not been cleaned inside and has not been cleaned outside. I have taken pictures in this regard. This is a further failing that I have experienced and has sadly ended my experience of servicing with KIA in such a poor unsatisfactory way. Please add this point to the ticket as mentioned (Ticket 83755886) thank you.

On arrival I had to reverse 3 times out of the car park onto the road because the car park was so jammed-packed. I then waited 15 minutes to get a space. This did not start the experience off well. On a positive note a very kind member of staff parked my car for me, they were very helpful and kind.When I was greeted at the service desk the advisor was very polite. Unfortunately the outcome was not satisfactory. I was expecting a fee of £182 for a six year service on my Kia Rio, as this is what I had booked and been quoted on the website. The advisor explained that the actual price of a six year service is £280. The advisor stated the website is "rubbish and not working" and that this issue occurs very often. If this issue is well known it should have been resolved immediately or the options removed from the website. This is a serious failing. It is very stressful to receive a near £100 extra fee that is not budgeted for. I had booked online for my service to be done "whilst you wait" as I had a busy day ahead and needed my car asap. I was told that it was busy and that I would receive a call before 17:00. This completely ruined the plan for my working day and caused stress. Two elements of the booking were wrong, the price and the "whilst you wait" service. Thinking this would be the end of the troubles I left the dealership and tried to salvage the rest of my day. I regularly checked the status of my vehicle. At 14:16 I received an email with the vehicle health check information and video. I then continued to check the status every 10 mins or so. Having not heard anything by 17:00 as promised, I called the dealership myself. The status was showing the car as still in the workshop. The advisor on the phone stated the car had infact been ready for hours and stated a voice mail had been left. I had no missed calls and no voicemails. Given that it was already 17:00 on a Friday Halloween evening there was zero chance I would make it to the dealership before it closed at 18:00. I therefore have been left without my car all afternoon and now the evening. There have been failings with the entrance to the service (the poor car park), major failings with the online booking (the cost and the "whilst you wait" and failings with the status and collection process. It really has impacted me hugely and I am not satisfied at all with the service. I would be very grateful to speak with the manager please. I would like to add that the advisors were all polite and that none of the complaint is aimed at them, more aimed at the failings in the process. Thank you for your time.