Lookers Kia Stockport
4.4/5
4.4 /5
1,738 Verified Reviews
Saint Marys Way, Stockport, Stockport, SK1 2HU, GB
0161 333 3351
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,738 Verified Reviews
5.0/5
5.0 /5
Preston was so nice to explain everything about finance and also served me very well. Continue your good relationship with customers

5.0/5
5.0 /5
Very professional.Everything was explained in an understanding way.Craig and James were excellent.

5.0/5
5.0 /5
Staff polite and extremely good knowledge of product.

5.0/5
5.0 /5
Car was booked in for minor damage repair, during this time it was noted that the car was overdue it's service (I had not been able to book a service until November!) Once the damage had been repaired the service was also completed meaning that I did not have to bring the car back and also not have to wait. Excellent customer service

5.0/5
5.0 /5
Service personnel, emma and steve were very professional and extremely courteous, video courtesy of technician exact and helpful. I will be booking in shortly for further work.

4.0/5
4.0 /5
Overall experience good with much needed communication and system improvementsDuring the sales cycle Adam Watts was very good and set expectations in Nov 22 re car delivery etc. All was fine until we got close to delivery and due to Kia system not providing reliable information re vehicle location or delivery, the communication and expectation management was not handled well. I strongly suggest that Kia looks at its delivery schedule system and provides the dealership with realistic dates and updates which can in turn be used for customer communicationUpon raising my concerns with the dealership manager, Andrew handled the complaint professionally and helped mitigate my concerns. He also provided certain goodwill gestures which are greatly appreciated.Overall, the team is striving to well and could do better if Kia addresses the issues within their system or helps communicate such limitations via its dealership to its customers.

5.0/5
5.0 /5
I rang to arrange my service in good time; however the appointment offered was nearly a month after the service was due. I appreciate you are busy, but the delay was longer than I'd expect.

5.0/5
5.0 /5
James Woodfinden your sales executive at Kia Stockport was excellent .I should make sure you do not loose him.

5.0/5
5.0 /5
A few days ago, I took my car into Lookers Kia in Stockport to have it serviced and the MOT completed. Both the receptionist and Manzur at the Service desk were very helpful and polite. Any questions I had were answered politely and professionally . During the service and MOT being carried out, I was sent a useful video explaining the process of the procedures. I would like to highly recommend Lookers Kia Stockport as I have every confidence in them! Thank you!

5.0/5
5.0 /5
Purchasing the car was nice and easy with the car arriving earlier than origanly expected.