> I recently purchased the car less than six months ago and the car is still under warranty. On the dash board the car continuously displays “Emergency gearbox mode” and drives poorly which is extremely dangerous, serious fault.>> It continuously gets stuck on the gears and revs constantly, it doesn’t drive in the correct gear on Automatic. When driving in semi automatic the difference is that the car doesn’t drive properly or move up a gear.> When the hazard lights are turned on, the heater/ ac will turns on without me touching it which is an electrical fault with the car.> The heated seats on the car does not work.>> Could you let me know if these concerns are covered under warranty, which I do have and I have had the vehicle less than 5 months

see attached letter

I purchased a Range Rover and paid the full amount on 30th September 2025. After the purchase, I was told that they found a fault with the battery and the key fob, and that these need to be rectified before delivery. I was told there would be a wait due to the JLR factory closure following a cyberattack, as the part was coming from the parent company. The car was initially purchased from the Battersea branch, but since it closed the car was moved to West London branch while waiting for the part.After chasing several times, the car was finally delivered on 14th November. The issues I have are1) I paid the deposit of £1000 (250+750) before purchase from a personal account, but I decided to buy it on my company, so I paid the full asking amount of 95k from the company when I made the purchase. I was told the deposit balance of 1k would be returned. I have been asking for this since 30th September 2025, but it has still not been returned today. I have messaged the Mohamed sales rep at the West London branch. I never get a reply. The email trail and the invoice are attached2) The second fob does not work. I can unlock the car, but it won't start because it doesn't recognise it. I spoke to Mohammend the day after delivery, but to date, I haven't received a response. This issue was identified before delivery and was one of the reasons for the delay. The car was delivered without the fob issue being fixed, which is poor3) At the time of selling, I was told the car would have some 120-point checks before delivery. If this was the case, why was the fault with the battery and the fob not picked up before the sale?4) The after-sales procedure was not completed straight after, as I did not receive the log book till 15th December, which meant that I could not drive as it was unable to tax the car. In total, I could not drive the car for 2.5 months after purchasing it.I have tried to call a few times but have never been able to reach Mohamed or the sales team manager. On any account, after-sales customer service is poor, to be honest.

Complaint Details Customer’s Preferred ResolutionFaults• PCP Amount Different• Car Keeps Stalling• Engine Management Light• Coolant Replacement Message• EGR Valve Filter Blocked• DPF CloggedTimeline of Events2022• When customer purchased the vehicle• Agreed the finance on PCP terms• Supposed to be £777.00 a month but customer been paying £808.00 a monthJanuary 2023• Customer contacted dealership due to finance issues and Engine Management Light came on• Dealership advised to come in and speak about finance• Engine Management Light turned off• Few hours later, Engine Management Light came on• Took it into servicing in Wimbledon Land Rover Service Centre• They advised need to take it back to dealership since EML not turning off and they don’t know what the issue is• Took it to the dealership who advised that they couldn’t find the issue.March 2023• Car stalls while driving• Customer took it to dealership and couldn’t find the issue• Dealership stated that would be due to customer’s driving the engine is going offOctober 2023• Took the vehicle to the dealership• No report provided• Advised need to provide a part that needed replacement. Didn’t advise what the issue was and no reports provided.• Will let customer know when they have it• Need courtesy car back.• Customer not contacted by dealership• Engine would go off and wouldn’t restart• Dealership advised probably doing something wrong. Call roadside assistance. Booked it in multiple times but as each appointment grew nearer, it would be cancelled2024• Customer took the vehicle in at least 6 times to the dealership in 2023 and 2024• Dealership advised customer not to worry about the Engine Management Light• Dealership advised customer to let any MOT garage know to call the dealership and they would explain to ignore the Engine Management Light• Customer got an email from dealership advising it is fine and okay to drive• Issues still ongoing• Booked customer in then cancelled the appointment• Dealership cancelled service appointments multiple timesSeptember 2025• Message saying coolant needs replacing• Customer had coolant level and had it checked at garage• Garage didn’t know why message was showing since coolant level fine• Could be issues with diagnostics of the vehicle26 October 2025• Customer was advised to take the vehicle to garage, Wimbledon Car Care• Full service done• Garage advised how is customer• Garage is not safe to drive• EGR Valve Filter is completely blocked• DPF is clogged• Diagnosed. Advised parts take a long time to order. Can be quicker from main dealership• Still saying needs a service even though it’s been done28 October 2025• Dealership is closed down and details moved to Lookers Land Rover West London dealership• Got through to Fouzi Benlounes, customer service manager. Aftersales of dealership closing down• Customer was advised that there’s a queue• Customer is dissatisfied with the customer service29 October 2025• Customer called Lookers Land Rover West London again• Customer was advised that Fouzi has looked at history of the vehicle• EGR valve filter was on back order in 2023• To go further with repairs, would have to charge £158.00 + VAT per hour to investigate the vehicle• Customer was sent report from dealership• In 2023, they knew that the EGR Valve filter is blocked and knew to be retested• EML is cleared and vehicle is safe to drive. Written that customer is happy to collect which customer stating is false.• Fouzi advised customer that the vehicle is dangerous to drive but would only be willing to resolve the issue with• Customer was advised that need to bring it to Lookers Land Rover West London which isn’t easy for customer since they live in Wimbledon• Customer advised that no courtesy car available5 November 2025• Customer advised by• Stalled again. Someone nearly ran into the customer12 November 2025• Vehicle stalled again• Customer can’t take her child toOverall Summary by CustomerCustomer wishes to complain because customer has been sold a dangerous car and is extremely distressed by the issue and customer is receiving no support with the vehicle. Customer feels they have been sold a vehicle that is faulty. Customer was advised that it was the customer’s fault, and not that there was an underlying fault. Customer extremely distressed that been driving a dangerous vehicle with customer’s child in the vehicle. Customer got this brand to feel safe in the vehicle.As a resolution to the complaint, customer would like compensation and to reject / replace the vehicle. Compensation and Rejection / ReplacementWe require the following information from you, where applicable1. Evidence/confirmation of any pre-sale vehicle checks that were completed.2. Please provide a copy of the vehicle advert3. Was there any negative equity included in the finance amount? Please also provide a copy of your sales invoice.4. Was there any external contribution towards the deposit? e.g., manufacturer contribution / government contribution / scheme / allowance5. What was specifically discussed at point of sale regarding the mis-sale/mis-rep allegation?6. A full timeline of events from POS until now of when vehicle has been seen, outlining reasons why. Please also include what work was carried out, when this was carried out and why it was carried out; any discussions/conversations had with the customer; and the cause of any issues/concerns raised, i.e. wear & tear, lack of maintenance, etc.7. Evidence/confirmation of any diagnostics/repairs completed. Please include specific dates, mileages, exactly what was carried out and why.8. Confirmation of vehicle service history9. Are you aware of any modifications made to the vehicle either before, during or after the sales process? These will include any enhancements to the vehicle’s engine (remapping), the fitting of a Ghost Immobiliser or any accessories put on the goods. If you are aware of any of these, could you please give us more detail of how these were added? i.e., were they included within the Finance Agreement?10. Any other comments/evidence you feel are relevant.11. What will you do to resolve the complaint?

My car has been in service for three days .I have had to chase the updates myself.This is unacceptable and unprofessional. I use my car for my job as a community nurse and being without the car for the third day has severely inconvenienced me.

Dear Jaguar Land Rover Customer Relations Team,I am raising a formal complaint regarding a Range Rover Sport purchased from Lookers Land Rover Battersea as an Approved Used vehicle. Following extensive investigation over the last two months, I have completely lost confidence in thevehicle and in the accuracy of its service history.The full situation only came to light when I took the car for its first service at Land Rover Barnet, where the technicians immediately remarked that the service history “didn’t look right” and advised me to contact the supplying dealer.They also informed me that irregular service intervals can affect vehicle value and may affect future warranty validity. This was extremely concerning, especially for a vehicle costing £75000 and sold through JLR’s main dealer network.Since then, the number of inconsistencies, amendments, changing explanations, and contradictory information from Lookers Battersea has completely eroded my trust in the integrity of the service history and in the Approved Used checks thatwere supposed to be completed before sale.Below is a clear summary of the issues:1. The 12‑month service was carried out on 13 February 2025 at 18,703 miles, more than8,000 miles late, even though it should have taken place around November 2024 at approximately 10–12k miles.2. I was told in writing that the vehicle had been serviced on 8 November 2024. This is not true. The official TOPIx record shows no such service, and the explanation later changed to a “service light being switched off,” which is not arecorded service.3. The 24‑month service was completely missing from the service history provided to me at the time of purchase.4. On 21 February 2025, another service was carried out at 18,733 miles — only 33 miles and just six days after the late 12‑month service. This extremely unusual timing was later described as “bringing the servicing back into line,” whichitself confirms that the servicing was out of line beforehand.5. After I raised concerns, the dealership began **editing and altering the service record, including changing a “36‑month” service to a “24‑month” service and modifying the online TOPIx entries. These amendments were made after the vehiclehad been sold to me and do not match the version of the service history I was originally shown.6. Over more than two months, I have received contradictory explanations, shifting stories, and information that later turns out not to be accurate. This has caused significant frustration, unnecessary time expenditure, and loss of trustin both the vehicle and the supplying dealership.JLR’s own Approved Used standards clearly state:**“We make sure the service history is checked and up to date.”That responsibility sits with the main dealer.In my case, the record was not correct, not up to date, and not transparent. The subsequent amendments have only created further uncertainty around what the true history actually is.Given the inconsistent and repeatedly altered servicing record, my confidence in the vehicle has been entirely compromised. I no longer trust the accuracy of the servicing, the maintenance history, or the Approved Used checks that weresupposed to protect me as a buyer.My position is therefore as follows:• Full rejection of the vehicle due to misrepresentation of an Approved Used standard, or• Significant compensation reflecting the incorrect service history, the damage to the vehicle’s value, the concerns raised regarding warranty implications, and the unacceptable customer experience.I have attached:• The original service history printout• The email referencing the claimed November 2024 service• The current TOPIx record• Photographs showing the inconsistencies• Written notes highlighting the entries that contradict each otherThank you for your assistance. I look forward to this being reviewed by the appropriate team within JLR.Kind regards,Jabo

Radio silence again? No one from West London has called me and I’m due to go away for few weeks again next week Thursday… whatever shoddy work was done to my car it’s showing as I forgot to mention the front bumper fell off my car in my drive way. I haven’t driven the car since I took it back. That’s the area they painted as well… I need this car sorting asap as the compensation claim is only racking up. I don’t understand why this isn’t being escalated and complaints keep telling me someone will respond but nothing. Everything I was told verbally when I came to see you Vito and Jason. Nothing happened.

I’m sending you the screenshot of the email I received from Ryan at the Battersea branch. It didn’t sit right with me on the day, and after reflecting on our call this afternoon, everything now makes complete sense.After our conversation today where you explained that nothing appears on your TOPIx system for any service in November 2024 it confirms that what I was told at Battersea was completely incorrect and, quite frankly, absolute nonsense.The entry Ryan refers to on 8 November 2024 at 16,805 miles was not a service at all. It was only a “Service Message Reset.” Now that I fully understand what that TOPIx entry actually represents, it’s clear that…No service was carried outNo service codes existNo parts or labour were recordedNo work was performedand there is no actual service history entry for that dateYet Ryan explicitly stated to me in writing that the vehicle “was first serviced” on 8 November 2024, and even told me the online history “will be updated to match above.”Given what you confirmed today — that you cannot see any service in November on your system this strongly suggests that Battersea misled me when I visited them and that the printout I was shown was inaccurately presented as proof of a real service when it was only a reset.It also raises a very serious concern that there was an intention to alter or backfill the online service history to make it look like a service took place when it did not.On top of that, the first genuine service on record is the one in February 2025 at 18,733 miles, meaning the mandatory first 12 month service was missed completely and carried out around 8,000–10,000 miles late.Now that I fully understand what the TOPIx data actually shows and after comparing that with what you told me today, it’s obvious that the information from Battersea was not just inconsistent, but fundamentally misleading.I’ve been dealing with this mess for almost two months. It’s absolutely mind boggling. it actually fraud I paid all this money and this is what I’m getting.At this point, I need a clear and accurate explanation from Lookers West London regarding- Why the first mandatory service was missed- Why Battersea stated the November reset was a full service- Why I was told the online history would be “updated to match” something that did not happen

I've been trying to contact someone since June with no luck. My car is unfit for purpose. You need to take it back

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Rupesh SammetaRegistration: J10ADUInception Date: 28/06/2025Date Of Complaint: 04/11/2025Goods Details: Land Rover Range RoverNew/Used: NewMileage At POS/POI: 0Current Mileage: OC to confirmAgreement Number: 103030392The customer has advised us of the following fault/s ;➔ Sunroof and roof rails (parts delay)➔ Vehicle off-road for over a monthAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.