Dear Jaguar Land Rover Customer Relations,I am writing to urgently escalate a matter that has now been ongoing for months and remains unresolved, despite repeated attempts to address it through the original selling dealership and its successor branch.SummaryI purchased a Range Rover from Lookers Land Rover Battersea in April 2025 for £73,000.The vehicle was advertised and sold as having a full Land Rover service history, which has since proven to be false.The first service should have taken place at 10,500 miles or within 12 months, but was actually recorded at 16,805 miles on 8 November 2024. A second service record was then logged at 18,733 miles on 21 February 2025 — within just days of another service entry — both of which were later amended online by the dealership with no explanation.Barnet Land Rover, confirmed the irregularities and printed a record showing that the first service had been missed entirely.Following Battersea’s closure, Paul Harris (from Land Rover West London) took over correspondence on 20th and 28th October, confirming he was liaising with the JLR preparation team. Since then, however, I have heard nothing back, and my multiple follow-ups have gone unanswered.My ConcernsThis entire issue has been handled poorly and unprofessionally, reflecting extremely badly on both Lookers and the Land Rover brand.The vehicle appears to have been mis-sold under false information.The service history was amended after the fact, which undermines confidence in its authenticity.I have been left without resolution or meaningful communication for weeks.Requested ActionI am now left with no option but to request that Jaguar Land Rover Head Office intervene directly. I require the following:1. A full audit of the vehicle’s digital and paper service history.2. Written confirmation from JLR acknowledging the discrepancy and confirming the true service record.3. A formal resolution — ideally the option to reject the vehicle under the Consumer Rights Act 2015 on the grounds of misrepresentation, or a replacement vehicle at no additional cost.4. A clear point of contact and a written timescale for resolving this matter.This has gone far beyond a simple administrative error; it is now a matter of trust, transparency, and consumer rights, Unless this is resolved immediately, I will proceed with a formal complaint to the Motor Ombudsman and Trading Standards.I have attached copies of all communications, including the original and amended service records, for your reference.I look forward to an immediate and substantive response.Kind regards,Jabo IbehreJ18EHR

Good morning,We have received a new Satisfactory Quality Dispute complaint from Nida Ahmad, Registration Number SJ21HCUPlease provide a comprehensive response to this complaint, even if you believe this is now resolved, including supporting correspondence and evidence within the next 10 working days.Important: You are required to support customer complaints around the quality of goods provided as provisioned within the Consumer Rights Act 2015 and under the terms and conditions of the agreement with Land Rover Financial Services, to support an appropriate solution.If we do not receive a response or sufficient information from you within the next 10 working days, we will decision the complaint based on the information we hold and may seek redress from you for any reasonable costs incurred.Vehicle/Finance InformationInception Date: 30/11/2022Date of Complaint: 12/11/2025Goods Details: Land Rover Range Rover Sport DieselRegistration Number: SJ21HCUNew/Used: UsedMileage at POS/POI: 10,627 milesCurrent Mileage: 43,000 milesAgreement Number: 118613582 Price of Goods (At Sale): £ 59,049.00Advance Amount: £52,987.99Deposit Amount: £6,061.01Term: 49 monthsPCP/HP: PCPPCP Mileage: 43,294 milesDealer Name: Lookers Land Rover BatterseaDealer Number: 57825900The following information outlines what the customer has told us and may not be the opinion of Land Rover Financial Services.Complaint Details Customer’s Preferred ResolutionFaults• PCP Amount Different• Car Keeps Stalling• Engine Management Light• Coolant Replacement Message• EGR Valve Filter Blocked• DPF CloggedTimeline of Events2022• When customer purchased the vehicle• Agreed the finance on PCP terms• Supposed to be £777.00 a month but customer been paying £808.00 a monthJanuary 2023• Customer contacted dealership due to finance issues and Engine Management Light came on• Dealership advised to come in and speak about finance• Engine Management Light turned off• Few hours later, Engine Management Light came on• Took it into servicing in Wimbledon Land Rover Service Centre• They advised need to take it back to dealership since EML not turning off and they don’t know what the issue is• Took it to the dealership who advised that they couldn’t find the issue.March 2023• Car stalls while driving• Customer took it to dealership and couldn’t find the issue• Dealership stated that would be due to customer’s driving the engine is going offOctober 2023• Took the vehicle to the dealership• No report provided• Advised need to provide a part that needed replacement. Didn’t advise what the issue was and no reports provided.• Will let customer know when they have it• Need courtesy car back.• Customer not contacted by dealership• Engine would go off and wouldn’t restart• Dealership advised probably doing something wrong. Call roadside assistance. Booked it in multiple times but as each appointment grew nearer, it would be cancelled2024• Customer took the vehicle in at least 6 times to the dealership in 2023 and 2024• Dealership advised customer not to worry about the Engine Management Light• Dealership advised customer to let any MOT garage know to call the dealership and they would explain to ignore the Engine Management Light• Customer got an email from dealership advising it is fine and okay to drive• Issues still ongoing• Booked customer in then cancelled the appointment• Dealership cancelled service appointments multiple timesSeptember 2025• Message saying coolant needs replacing• Customer had coolant level and had it checked at garage• Garage didn’t know why message was showing since coolant level fine• Could be issues with diagnostics of the vehicle26 October 2025• Customer was advised to take the vehicle to garage, Wimbledon Car Care• Full service done• Garage advised how is customer• Garage is not safe to drive• EGR Valve Filter is completely blocked• DPF is clogged• Diagnosed. Advised parts take a long time to order. Can be quicker from main dealership• Still saying needs a service even though it’s been done28 October 2025• Dealership is closed down and details moved to Lookers Land Rover West London dealership• Got through to Fouzi Benlounes, customer service manager. Aftersales of dealership closing down• Customer was advised that there’s a queue• Customer is dissatisfied with the customer service29 October 2025• Customer called Lookers Land Rover West London again• Customer was advised that Fouzi has looked at history of the vehicle• EGR valve filter was on back order in 2023• To go further with repairs, would have to charge £158.00 + VAT per hour to investigate the vehicle• Customer was sent report from dealership• In 2023, they knew that the EGR Valve filter is blocked and knew to be retested• EML is cleared and vehicle is safe to drive. Written that customer is happy to collect which customer stating is false.• Fouzi advised customer that the vehicle is dangerous to drive but would only be willing to resolve the issue with• Customer was advised that need to bring it to Lookers Land Rover West London which isn’t easy for customer since they live in Wimbledon• Customer advised that no courtesy car available5 November 2025• Customer advised by• Stalled again. Someone nearly ran into the customer12 November 2025• Vehicle stalled again• Customer can’t take her child toOverall Summary by CustomerCustomer wishes to complain because customer has been sold a dangerous car and is extremely distressed by the issue and customer is receiving no support with the vehicle. Customer feels they have been sold a vehicle that is faulty. Customer was advised that it was the customer’s fault, and not that there was an underlying fault. Customer extremely distressed that been driving a dangerous vehicle with customer’s child in the vehicle. Customer got this brand to feel safe in the vehicle.As a resolution to the complaint, customer would like compensation and to reject / replace the vehicle. Compensation and Rejection / ReplacementWe require the following information from you, where applicable1. Evidence/confirmation of any pre-sale vehicle checks that were completed.2. Please provide a copy of the vehicle advert3. Was there any negative equity included in the finance amount? Please also provide a copy of your sales invoice.4. Was there any external contribution towards the deposit? e.g., manufacturer contribution / government contribution / scheme / allowance5. What was specifically discussed at point of sale regarding the mis-sale/mis-rep allegation?6. A full timeline of events from POS until now of when vehicle has been seen, outlining reasons why. Please also include what work was carried out, when this was carried out and why it was carried out; any discussions/conversations had with the customer; and the cause of any issues/concerns raised, i.e. wear & tear, lack of maintenance, etc.7. Evidence/confirmation of any diagnostics/repairs completed. Please include specific dates, mileages, exactly what was carried out and why.8. Confirmation of vehicle service history9. Are you aware of any modifications made to the vehicle either before, during or after the sales process? These will include any enhancements to the vehicle’s engine (remapping), the fitting of a Ghost Immobiliser or any accessories put on the goods. If you are aware of any of these, could you please give us more detail of how these were added? i.e., were they included within the Finance Agreement?10. Any other comments/evidence you feel are relevant.11. What will you do to resolve the complaint?We look forward to your response within the next 10 working days. Please respond to this email attaching all relevant evidence.Kind Regards,Raven CozensComplaints AdvisorComplaintsTransport Customer Services | Consumer Lending COOLloyds Banking Group

HelloJust to let you all know the car has stalled again, whilst driving.Another dangerous incident to mark down for the records.ThanksNidaSent from Yahoo Mail for iPhoneOn Tuesday, November 11, 2025, 1:06 pm, nida ahmadwrote:HiMy car stopped running as I was driving down the road at 20 mph yesterday, my daughter was in the car and a car nearly collided with me.I’m absolutely shocked that this complaint has been received by lookers over a week ago and I have not heard anything. (Over two weeks with range dealerships)I’m at risk with this car which is faulty and I’m disgusted that no one is willing to help but only to help it they gain financially from me.I will in the meantime speak to my solicitors.NidaSent from Yahoo Mail for iPhoneOn Monday, November 3, 2025, 4:59 pm, nida ahmadwrote:Dear Range Rover Customer Relations,I am writing to formally raise a complaint regarding a vehicle I purchased from your dealership, which has been faulty from the date of purchase and remains unresolved despite being brought in for diagnosis more than six times.Each time the vehicle was taken to Range Rover Battersea, (lookers) I was reassured that no major faults were found and that the car was safe to drive. However, despite these repeated visits, the issues persisted — including loss of power while driving, warning lights, and inconsistent performance.After continued concern, (2years)I took the car to an independent local garage, who confirmed that the EGR valve is clogged, the DPS (exhaust system) is blocked, and that the vehicle is unsafe to drive in its current state. This diagnosis clearly demonstrates that the vehicle has been faulty since purchase, and that the dealership’s repeated failure to identify or repair these defects has placed me and my family at serious risk.I have been unknowingly driving a dangerous vehicle with my child in the car, which is entirely unacceptable and distressing. For a brand such as Range Rover, known for its safety and reliability, this experience has been extremely disappointing and concerning.I therefore request the following:;1. A full investigation into how this vehicle was sold and serviced despite evident faults.2. A written explanation for why repeated diagnostics at Range Rover Battersea failed to identify issues later confirmed by an independent mechanic.3. An immediate and complete resolution, which may include a full repair at no cost, a replacement vehicle, or a refund in accordance with the Consumer Rights Act 2015.4. Compensation for the considerable inconvenience, time, and emotional distress this has caused, particularly given the safety risks involved.Please treat this as a formal complaint. I expect a written response immediately of receipt of this letter. If the matter is not resolved promptly, I will escalate it to the Motor Ombudsman, Trading Standards, and relevant consumer protection authorities.Yours sincerely,Nida Ahmad Macdonald07304080224Vehicle Registration: SJ21 HCU

LD72JPVI am writing to explain how disappointed i am with the service provided on the recent warranty repairs on our vehicle.The car broke down, and was recovered when a friend had the vehicle, he gave all of my details and not one person contacted me. I then reached out and re-gave the correct details. Again, i didnt hear a single thing for 2 months. I then got a call to say 'your car will be ready to collect tomorrow, it was just a minor issue' I said ok, please call me in the morning to confirm a time. I didnt get called, it then went on for around 4 weeks when i received a document from AA demanding the loan car back, even though i hadnt heard from landrover. So i went ahead and contacted the dealership again, only to be told Battersea had closed down, it was around 4pm on a friday and that all cars had been moved & it was too late in the day to transfer me to anyone who could help locate the car. So at this point i have no idea where my £70,000 vehicle is, which had been off the road for 3 months paying £2000 a month in car payments and 0 communication from you. I then checked the tracker and the car was in Battersea, which further concerned me because i was just told that had been closed down. I then managed to speak to your service manager looking over Battersea who located the vehicle, and apparently gave me a free service to compensate, but couldnt send me a health check because the systems were no longer in Battersea. So how has the car been serviced? Responses were clearly chat GBT. I feel extremley disappointed to not be able to have an up to date health check on my car, and no information regarding the service you did or if any work needs carrying out? This just simply isnt good enough, and i would like something to be compensated to me for this, i spent £6000 on payments while you had the vehicle for apparently a minor issue.

Dear Range Rover Customer Relations,I am writing to formally raise a complaint regarding a vehicle I purchased from your dealership, which has been faulty from the date of purchase and remains unresolved despite being brought in for diagnosis more than six times.Each time the vehicle was taken to Range Rover Battersea, (lookers) I was reassured that no major faults were found and that the car was safe to drive. However, despite these repeated visits, the issues persisted — including loss of power while driving, warning lights, and inconsistent performance.After continued concern, (2years)I took the car to an independent local garage, who confirmed that the EGR valve is clogged, the DPS (exhaust system) is blocked, and that the vehicle is unsafe to drive in its current state. This diagnosis clearly demonstrates that the vehicle has been faulty since purchase, and that the dealership’s repeated failure to identify or repair these defects has placed me and my family at serious risk.I have been unknowingly driving a dangerous vehicle with my child in the car, which is entirely unacceptable and distressing. For a brand such as Range Rover, known for its safety and reliability, this experience has been extremely disappointing and concerning.I therefore request the following:;1. A full investigation into how this vehicle was sold and serviced despite evident faults.2. A written explanation for why repeated diagnostics at Range Rover Battersea failed to identify issues later confirmed by an independent mechanic.3. An immediate and complete resolution, which may include a full repair at no cost, a replacement vehicle, or a refund in accordance with the Consumer Rights Act 2015.4. Compensation for the considerable inconvenience, time, and emotional distress this has caused, particularly given the safety risks involved.Please treat this as a formal complaint. I expect a written response immediately of receipt of this letter. If the matter is not resolved promptly, I will escalate it to the Motor Ombudsman, Trading Standards, and relevant consumer protection authorities.Yours sincerely,Nida Ahmad Macdonald07304080224Vehicle Registration: SJ21 HCU

Dear Complaints team,I am writing regarding the ongoing coolant loss issue with my Range Rover P400e (2.0L petrol hybrid), which has been in your workshop on two occasions for related cooling system repairs — including replacement of the coolant tank ad cap and EV/AC/TXV pipes due to a minor leak.Despite those repairs, the vehicle continues to lose coolant from the engine circuit after long drives, with no visible external leaks and no evidence of coolant contamination in the oil or exhaust. The cooling fans also continue running after shut-down, which indicates residual heat or air entrapment within the cooling system.Having reviewed Land Rover’s workshop procedures for the P400e (Ingenium petrol-hybrid) cooling system, it is clear that the cooling circuit must be refilled using a vacuum filling/bleeding process (Tool Ref: VAS6096 / LRT-12-214 or equivalent) to ensure that both the engine and hybrid coolant loops are free from air pockets.Failure to vacuum-fill the system can lead to the exact symptoms currently present: gradual coolant loss, fan run-on, and intermittent temperature imbalance.Given that:• The cooling system was opened and refilled by your team on both occasions,• The above symptoms directly align with air trapped from a non-vacuum refill, and• Land Rover’s own service documentation specifies vacuum filling as mandatory,I must request that your workshop carry out a full vacuum bleed/refill of both cooling circuits at no charge as part of correcting incomplete previous work.I would also ask that, while performing this, your technicians:1. Re-inspect the coolant crossover pipe and water pump area for micro-leaks (these can be heat-only or evaporative and are sometimes missed in cold pressure tests), and2. Confirm both coolant circuits are holding correct pressure after vacuum fill.I appreciate that your technicians have previously checked for leaks ad stated next steps would be a coolant system block test, but this the vacuum bleed is essential to conclusively resolve the issue and restore the system to Land Rover specification.Please confirm a date for the vehicle to be booked in for the above work and that the vacuum bleed procedure will be carried out under goodwill / warranty rectification rather than as a billable repair.Thank you for your attention to this matter, and I look forward to your prompt response.Kind regards,Syed Hussain

Renting one of the two yards of the building located in 50 Lombard Road London SW11 3SU. In short or long termM Abdullahkanilayi43@yahoo.co.uk

Good afternoon.Thank you for someone FINALLY answering my request for some answers.I bought my partner's car back LB20 FSO which was a Range Rover Evoque in March 2025, from Lookers Battersea.We traded in my partner's Audi Q3 M15LLU in part exchange.I had a deal with the salesman Micheal Asente who subsequently left the business and then dealt with Keshane Jackson who has also since left the business.The original deal I had with Micheal was agreed a full tank of diesel, rubber mats, boot liner, and two free services were included as was one years extended warranty.I was also informed that as I lived in Norfolk the two included services could be carried out at ANY Land Rover dealership, so needing to have the service done was able to be done anywhere not at Battersea or any other Lookers location.When the car was delivered there was no full tank of diesel, no rubber mats or boot liners, which were eventually sent two months later and I had to fill the car up myself and then had to wait a month to receive the full recompense.I then was aware that the vehicle needed a service and when I tried to book the car in for a free service I was informed they could not carry out the service as according to the conditions of contract it had to be carried out by a Lookers service provider and also there was no record of there being any free services included either!Added to which there has been no follow up customer service or feedback and hence I was not reliably informed that the extended warranty was also due to be extended, so now my partner's vehicle is not covered by the extended warranty!I have made several attempts to try to get to the bottom of the matter but after several pathetic responses from the service department they informed me that there is no record of there being any included free services despite the fact I am paying for the privilege on a monthly basis!I do not appreciate being kept in the dark with regards to this, I have tried several times to try and talk to someone from your company including Jason Hoyte from Battersea who told me to contact Jaguar LandRover direct to direct my complaint as Lookers don't have their own complaints department!If you require any further information please let me know, I look forward to hearing your feedback and response in due course.Yours SincerelyWill Mallon.> On 24 Oct 2025, at 16:41, Customer Feedbackwrote:>> Good afternoon,> Thank you for your email.>  We are sorry to learn that you have experienced difficulties with a Lookers dealership.  >  This is the first email we have had from yourself regarding this matter so that’s why you have had no contact from us.>> If you can give me the registration number, the dealership you acquired the vehicle from and summary of the complaint so we can investigate this further thank you.> Regards> Liam +>> -----Original Message-----> From: Will Mallon> Sent: 24 October 2025 13:44> To: Vehicle Complaints> Subject: Disgraceful customer service! LB20 FSO Range Rover Evoque>> External Sender: Confirm legitimacy before acting.>>> Dear Sirs.>> I have been trying to get a response from your garage at Battersea since last year regarding my problems I have experienced since buying a car from your company!>> They have actively avoided trying to call me and resolve the issues I have had, so much so Jaguar Landrover Customer Services have repeatedly contacted your branch at Battersea and requested action but none has been taken or even responded to!>> I am still waiting for you to resolve my problems and also out of courtesy to me as your customer would have expected an apology at the very least!>> I look forward to hearing from you in due course.>> Yours sincerely>> Will Mallon>>

RE: Formal Complaint re Vehicle VO17 EHMHelloI previously called your team on the 6 October to lodge this complaint (see attached email) but have not heard anything further?I have listed below the sequence of events that has led to my vehicle being with you (Lookers Battersea and now at Lookers Bucks) since the 23 June, with no resolution.That’s now over 4 months! And due in large part to the failure of your employees at the Lookers Battersea branch. I have been without a vehicle for this period of time (having been unreasonably refused a replacement vehicle) and have had to pay ongoing costs such as insurance, tax, AA costs, etc.The experience has been completely below any satisfactory customer service level and you have not even been able to handle this complaint in line with your own complaints policy!As such, I require the full costs of my vehicle repair to be covered by yourselves by way of compensation. If this is not possible, I would like this escalated to JLR directly.Event history:- Car booked in Lookers Battersea 18 June 2025- Diagnostic confirmed issues with DPF filter; Oil leak; Turbo- Thakis Christodoulou (your employee at Battersea) confirmed that a Warranty Claim would be lodged (the vehicle is under an RAC warranty until Dec 2025)- Several emails back & forth until eventually another employee, Adam Breen, confirmed c.23 July that Thakis Christodoulou had now left the company and that NO claim had actually been submitted- Further claim submitted by Adam Breen end July- Email from Adam Breen advising that the Battersea branch would be closing and that I needed to come and pick up my car (which I had to advise him was undrivable (given your own diagnostic report)- Advised car was being moved to Lookers West London- Advised by an employee from West London Service Dept. (Wayne Hamilton) that a Warranty claim had also NOT yet been submitted- Without any communication my vehicle arrives at Lookers Bucks on c.21 October- There was No communication of faults and previous diagnostics from Battersea > Bucks Lookers- I am then advised that the vehicle needs different items, e.g. brake pads, but NO mention of “DPF filter; Oil Leak; and Turbo” – granted that Bucks did not have sight of the prior diagnostics, however, why were the previous very serious items missed?- Another 3rd (or maybe for the first time!) warranty claim is now being pursuedRegardsDush Gunasekera

Ticket 82638766still no contact from complaints department after 40 days