Dear Sir/Madam,I am writing to formally escalate my complaint regarding the vehicle, registration LD21 GTF, purchased as an Approved Used vehicle on Saturday, August 9, 2025. The issues now extend beyond service delays to fundamental concerns about vehicle safety and compliance at the time of sale.1. Critical Tyre Safety and Compliance IssuesNew information confirms that the vehicle was sold with incorrect and mismatched tyre load ratings, constituting a serious safety and compliance breach for an Approved Used vehicle.The vehicle's tyre information plate requires all tyres to have a consistent load rating. However, a recent third-party inspection at Costco confirmed the following current tyre configuration:1. Rear Passenger Tyre: Load Rating 104V. Status: INCORRECT/NON-COMPLIANT (due to mismatch).2. Rear Driver Tyre: Load Rating 108V. Status: CORRECT RATING.3. Front Passenger Tyre: Load Rating 108V. Tread Depth: 2.5 mm (VHC flagged RED - Needs Replacing).4. Front Driver Tyre: Load Rating 108V. Tread Depth: 3.7 mm (VHC flagged AMBER - Recommended Replacement).The fitment of a 104V rated tyre on the rear passenger side while the others are 108V is non-compliant and dangerous.Furthermore, the vehicle's own health check performed at your service centre on September 12, 2025, identified the nearside front tyre as RED - URGENT with a tread depth of 2.5 mm. Selling an Approved Used vehicle with a tyre requiring urgent replacement and another with a mismatched, non-compliant load rating demonstrates a critical failure of the pre-sale inspection and preparation process.2. Immediate Fault and Service DelaysA separate issue arose when the engine warning light illuminated on August 25, 2025, just 16 days after collection. This suggests the vehicle was not fit for sale:• August 25, 2025: I contacted Jason Lamindo at Battersea Land Rover and was advised to call the service number (0207-228-3000).• September 12, 2025: The car was booked into Lookers Jaguar Land Rover West London. I informed the salesperson about the shocking tyre findings but received no response (see attached email).• Service Delay: The repair was delayed because the necessary EGR parts were not available, as confirmed by Frank on September 23, 2025. I had to repeatedly chase for updates, speaking with Frank and then Ragawin on September 25, 2025.• September 30, 2025: I eventually collected the car, having been without it for two weeks for an issue that occurred within 30 days of purchase.Requested ResolutionDue to the severity of the safety non-compliance, the immediate fault after purchase, and the unacceptable service delays, I demand the following urgent actions:1. Immediate Tyre Replacement: The dealership must replace all four tyres with new ones of the correct, matching load and speed rating (as per the manufacturer's plate) and to a suitable Approved Used standard.2. Pre-Sale Inspection Report: Provide me with a copy of the official Approved Used inspection report completed by Land Rover Battersea before the sale, detailing the documented condition and rating of all four tyres at that time.3. Compensation: A gesture of goodwill for the significant inconvenience and stress caused by the two-week service delay and being sold a vehicle with major safety non-compliance.I expect a response and a concrete plan of action within 7 days to resolve this serious matter.Sincerely,Syed MadinaAttachments:• Job Card / Worksheet (LD21 GTF)• Vehicle Health Check Reports (RED/URGENT & AMBER/ADVISORY)• Email Correspondence• Tyre Information Plate Photo

Cust purchased a vehicle 28.11.2023 and along with that purchased a extended warranty. The cust wasn't aware that this was going to be with the RAC and not happy that the labor is not covered in full and also that they would use second hand parts.

Oscar Myles of Lookers Battersea promised me a free AdBlue top up on 11.11.24 after poor customer service re another matter. Before I had chance to take this up, you emailed on 9 10 25 saying servicing was stopping at Lookers Battersea the next day, giving customers no notice. Appalling customer service.David stones , Matheu Gayle and Oscar Myles are not replying to my emails about how to take up this promised agreement.Who do I speak to to ensure your agreement is fulfilled when I need it.

On 11.11.24 Oscar Myles promised me a free AdBlu top up when needed after poor customer service. You emailed on October 9 saying servicing was stopping at Battersea the next day - giving customers no notice , appalling. . I would like this promise fulfilled. No-one from Lookers Battersea, Mateus Gayle or David stones, is replying. How can this be fulfilled?

I am writing to formally escalate my complaint regarding the vehicle, registration LD21 GTF, purchased as an Approved Used vehicle on Saturday, August 9, 2025. The issues now extend beyond service delays to fundamental concerns about vehicle safety and compliance at the time of sale.1. Critical Tyre Safety and Compliance IssuesNew information confirms that the vehicle was sold with incorrect and mismatched tyre load ratings, constituting a serious safety and compliance breach for an Approved Used vehicle.The vehicle's tyre information plate requires all tyres to have a consistent load rating. However, a recent third-party inspection at Costco confirmed the following current tyre configuration:1. Rear Passenger Tyre: Load Rating 104V. Status: INCORRECT/NON-COMPLIANT (due to mismatch).2. Rear Driver Tyre: Load Rating 108V. Status: CORRECT RATING.3. Front Passenger Tyre: Load Rating 108V. Tread Depth: 2.5 mm (VHC flagged RED - Needs Replacing).4. Front Driver Tyre: Load Rating 108V. Tread Depth: 3.7 mm (VHC flagged AMBER - Recommended Replacement).The fitment of a 104V rated tyre on the rear passenger side while the others are 108V is non-compliant and dangerous.Furthermore, the vehicle's own health check performed at your service centre on September 12, 2025, identified the nearside front tyre as RED - URGENT with a tread depth of 2.5 mm. Selling an Approved Used vehicle with a tyre requiring urgent replacement and another with a mismatched, non-compliant load rating demonstrates a critical failure of the pre-sale inspection and preparation process.2. Immediate Fault and Service DelaysA separate issue arose when the engine warning light illuminated on August 25, 2025, just 16 days after collection. This suggests the vehicle was not fit for sale:• August 25, 2025: I contacted Jason Lamindo at Battersea Land Rover and was advised to call the service number (0207-228-3000).• September 12, 2025: The car was booked into Lookers Jaguar Land Rover West London. I informed the salesperson about the shocking tyre findings but received no response (see attached email).• Service Delay: The repair was delayed because the necessary EGR parts were not available, as confirmed by Frank on September 23, 2025. I had to repeatedly chase for updates, speaking with Frank and then Ragawin on September 25, 2025.• September 30, 2025: I eventually collected the car, having been without it for two weeks for an issue that occurred within 30 days of purchase.Requested ResolutionDue to the severity of the safety non-compliance, the immediate fault after purchase, and the unacceptable service delays, I demand the following urgent actions:1. Immediate Tyre Replacement: The dealership must replace all four tyres with new ones of the correct, matching load and speed rating (as per the manufacturer's plate) and to a suitable Approved Used standard.2. Pre-Sale Inspection Report: Provide me with a copy of the official Approved Used inspection report completed by Land Rover Battersea before the sale, detailing the documented condition and rating of all four tyres at that time.3. Compensation: A gesture of goodwill for the significant inconvenience and stress caused by the two-week service delay and being sold a vehicle with major safety non-compliance.I expect a response and a concrete plan of action within 7 days to resolve this serious matter.Sincerely,Syed Madina

Vehicle was in with battersea last month heard nothing since - had to call 17/10 to chase up to find out Battersea has closed and no communication been made to customer about this. Customer is now unsure of location of vehicle and is in a hire car through AA with hers being off the road and is getting chased for this to be returned or extended. With Battersea being closed customer is unsure who or how she would extend this and would liek communication on location of vehicle

From: Syed MadinaDate: October 12, 2025Vehicle Reg: LD21 GTFMobile: 07956282646Email: syehcs@yahoo.co.ukDear Sir/Madam,I am writing to formally escalate my complaint regarding the vehicle, registration LD21 GTF, purchased as an Approved Used vehicle on Saturday, August 9, 2025. The issues now extend beyond service delays to fundamental concerns about vehicle safety and compliance at the time of sale.1. Critical Tyre Safety and Compliance IssuesNew information confirms that the vehicle was sold with incorrect and mismatched tyre load ratings, constituting a serious safety and compliance breach for an Approved Used vehicle.The vehicle's tyre information plate requires all tyres to have a consistent load rating. However, a recent third-party inspection at Costco confirmed the following current tyre configuration:1. Rear Passenger Tyre: Load Rating 104V. Status: INCORRECT/NON-COMPLIANT (due to mismatch).2. Rear Driver Tyre: Load Rating 108V. Status: CORRECT RATING.3. Front Passenger Tyre: Load Rating 108V. Tread Depth: 2.5 mm (VHC flagged RED - Needs Replacing).4. Front Driver Tyre: Load Rating 108V. Tread Depth: 3.7 mm (VHC flagged AMBER - Recommended Replacement).The fitment of a 104V rated tyre on the rear passenger side while the others are 108V is non-compliant and dangerous.Furthermore, the vehicle's own health check performed at your service centre on September 12, 2025, identified the nearside front tyre as RED - URGENT with a tread depth of 2.5 mm. Selling an Approved Used vehicle with a tyre requiring urgent replacement and another with a mismatched, non-compliant load rating demonstrates a critical failure of the pre-sale inspection and preparation process.2. Immediate Fault and Service DelaysA separate issue arose when the engine warning light illuminated on August 25, 2025, just 16 days after collection. This suggests the vehicle was not fit for sale:• August 25, 2025: I contacted Jason Lamindo at Battersea Land Rover and was advised to call the service number (0207-228-3000).• September 12, 2025: The car was booked into Lookers Jaguar Land Rover West London. I informed the salesperson about the shocking tyre findings but received no response (see attached email).• Service Delay: The repair was delayed because the necessary EGR parts were not available, as confirmed by Frank on September 23, 2025. I had to repeatedly chase for updates, speaking with Frank and then Ragawin on September 25, 2025.• September 30, 2025: I eventually collected the car, having been without it for two weeks for an issue that occurred within 30 days of purchase.Requested ResolutionDue to the severity of the safety non-compliance, the immediate fault after purchase, and the unacceptable service delays, I demand the following urgent actions:1. Immediate Tyre Replacement: The dealership must replace all four tyres with new ones of the correct, matching load and speed rating (as per the manufacturer's plate) and to a suitable Approved Used standard.2. Pre-Sale Inspection Report: Provide me with a copy of the official Approved Used inspection report completed by Land Rover Battersea before the sale, detailing the documented condition and rating of all four tyres at that time.3. Compensation: A gesture of goodwill for the significant inconvenience and stress caused by the two-week service delay and being sold a vehicle with major safety non-compliance.I expect a response and a concrete plan of action within 7 days to resolve this serious matter.Sincerely,Syed MadinaAttachments:• Job Card / Worksheet (LD21 GTF)• Vehicle Health Check Reports (RED/URGENT & AMBER/ADVISORY)• Email Correspondence• Tyre Information Plate PhotoSent from Yahoo Mail for iPhoneOn Monday, September 29, 2025, 5:16 pm, Customer Feedbackwrote:Good afternoonCould you let me know which site this is in connection with please.ThanksFrom: Syed SyeSent: 29 September 2025 12:26To: Customer FeedbackSubject: Re: Automatic reply: Formal Notification of Fault – 2021 Range Rover Evoque (Reg: LD21 GTF)External Sender: Confirm legitimacy before acting.Hi Ann,Any update on this?RegardsSyedThis e-mail message is private and confidential and for use by the intended recipient and may contain information which is legally privileged or otherwise protected from disclosure, and this e-mail is intended solely for the individual or entity to whom it is addressed. If the message is received by anyone other than the intended recipient, please notify the sender by replying to it and then delete the message from your computer. Internet e-mail messages are not necessarily secure. The sender of this e-mail accepts any responsibility for viruses or any changes made to this message and its attachments. Please note that whilst we welcome communication via e-mails, we do not accept service nor does it conclude any contracts via e-mail communication.On Thursday 18 September 2025 at 16:26:42 BST, Customer Feedbackwrote:Good afternoonThank you for your email. We are sorry to learn that you have experienced difficulties with a Lookers dealership.   Please could you confirm which Lookers dealership this refers to and a vehicle registration number so that we can ensure that it is referred to the relevant team for investigation. RegardsAnnLookers Customer Service & Resolution TeamFrom: Syed SyeSent: 18 September 2025 16:13To: Vehicle ComplaintsSubject: Re: Automatic reply: Formal Notification of Fault – 2021 Range Rover Evoque (Reg: LD21 GTF)External Sender: Confirm legitimacy before acting.Hi,I hope you are well.To provide an update on the engine light on the car.Dropped the car off on Friday, 12th September. Frank is looking after this issue.He has been very understanding and helpful.He is trying to source a part; due to the recent cyber attack, there are some delays.He is also checking other dealers who might have it in their stocks.Im not if you can help and see if you have this part?Thanks for help.

The vehicle reg is KP73 HNV.The car was delivered in a very bad condition, the paint work was ridiculous. I had to get it all sorted and I was told a £200 refund would be provided to me even though it has cost me a lot more to get the car looking in a better condition. Its nearly 1 months now and I have still not been sent the refundIt was purchased from Lookers BatterseaThanks

Further to our telephone conversation here is an email detailing issues with returned car from Lookers BatterseaMy car was with Lookers Battersea since beginning of September with issues with power steering and noise when driving. Landrover assist contacted and provided me with hire car whilst Lookers were fixing the car.I was contacted last Wednesday 08/10/25 ti say that I needed to collect my car by Friday as all cars are to be removed as they are closing. The issue had been ‘fixed'I was delivered back to me on Friday with keys being posted through my home address, No details of any works completed, no invoice sheet of work carried out etc. The hire car provided by landcover assist was then collected and returned.Upon using my car on Saturday I noticed the issue I has been experiencing was still apparent, minus the warning light on the dash board, there is also damage to my internal gear box surrounding (looks like something has been dropped and its cracked) I am so very unhappy with this, it is completely unacceptable for my car to be returned not only with the pre-existing issues but with now further damage.I then called out Landrover assist on Saturday, the AA attendance to my car and suggested it to be dropped off at the garage, unfortunately my ‘Assist’ policy has now expired whilst vehicle in garage so they were now unable to provide me with another hire car. Having known these issues with the car I would NOT have accepted back from the garage and would still have a hire car provided for use.Please could you sort these issues for me or advice of next steps, I understand the issues around accountability as the site has now closed but this is completely unacceptable and I fear I will be left significantly out of pocket.Many ThanksBecky07478684127

Dear Land Rover Customer Service,I am writing to formally lodge a complaint regarding my recent experience with Lookers Land Rover Battersea, which falls far short of the standards expected from a brand of your reputation.I purchased a vehicle from Lookers in April 2025 for approximately £80,000 expecting a premium service and a vehicle that met the advertised standards. However, I have faced multiple issues with the service history of my vehicle, which I feel compelled to bring to your attention.Key Issues Encountered1. Service History Discrepancies- Upon reviewing the service history, I discovered that the first service, which should have been conducted at 10,500 miles or 12 months after registration (whichever came first), was actually recorded at 16,805 miles on November 8, 2024. The second service is noted as being on February 21, 2025, at 18,733 miles. The initial service is crucial for the vehicle's warranty and overall maintenance.- When I visited Barnet Land Rover for servicing, they informed me of discrepancies in the service history, including the fact that the first service had been missed. They printed out a sheet showing that both services were carried out at over 18,000 miles, just eight days apart. When I raised this issue at Lookers in Battersea, they somehow obtained this sheet and made amendments online, but I remain unconvinced about the legitimacy of the process. Ryan Jenkinson’s explanations regarding the mileage felt dubious, and his manner did little to inspire confidence. The ease with which the service history was amended raises serious questions about its accuracy and integrity.2. Lack of Communication- I have repeatedly reached out to Ryan Jenkinson and Jason Hoyt for updates, but with the closure of Lookers Battersea, both of these contacts are no longer available, leaving me without a point of reference. This situation has left me extremely frustrated, as my inquiries remain unanswered.3. Goodwill Gesture- Although I was offered a goodwill gesture for the inconvenience, I have not received any formal written confirmation of this offer or updates regarding the corrections to the service history.4. Delayed Registration- To add to my frustration, I experienced a significant delay when my vehicle was not registered for six weeks after the purchase. I was driving around in a car unaware that it had not been registered in my name. I only discovered this issue when I contacted the DVLA, as I was waiting for the V5 to apply my private number plate. They informed me that the vehicle had never been registered.5. Overall Experience- I spent six hours in the dealership on October 9, 2025, attempting to rectify these issues, only to leave without a resolution. This experience has been nothing short of a shambles, and I feel that my concerns as a customer have not been taken seriously.Given these numerous issues and the lack of adequate communication, I am requesting a full resolution of the service history discrepancies, confirmation of the goodwill gesture, and a dedicated point of contact for any future correspondence regarding my vehicle.As a customer who has invested a significant amount of money into a Land Rover vehicle, I believe I deserve a level of service that matches the premium nature of the brand. I hope my concerns will be addressed promptly.Thank youBest regards,Jabo IbehreThey changed the months of service but the miles don’t add up