Dear Management Team,I hope this message finds you well. I am writing to formally raise a serious concern regarding the Land Rover Evoque (registration number RA21 GKO) which I purchased approximately two weeks ago from your former Lookers Battersea branch; now transitioned to your West London location.Upon collection on Thursday 25th September, I flagged to the sales representative that the Land Rover app was displaying an engine warning. I was reassured at the time that this was a harmless syncing issue (requiring 48 hr to 2 weeks to sync in). Despite following up on several occasions with the same sales rep, I was repeatedly told there were no concerns and to give the app time.However, given my upcoming family road trip to France, I contacted your West London service team for a second opinion. I was advised to speak with Land Rover Assist, who promptly dispatched a technician. Within minutes, the technician identified a fault linked to a known DPF (Diesel Particulate Filter) issue, which he confirmed should have been resolved prior to sale (see full report below).The report further confirmed a fault code P0401-00 – "Exhaust Gas Recirculation A Flow Insufficient Detected", with a likely EGR blockage. The technician explicitly advised us:• The vehicle should not have been sold in this condition.• The issue was known and constitutes grounds for a mis-sold vehicle.• In some cases, even after repair, such issues may have a long-term impact on fuel economy and vehicle resale value.• We need to get this fixed asap before it causes more long term issues.As you can imagine, this is extremely concerning as a customer. I purchased the vehicle in good faith, really enjoy the car and also had +ve sale experience; whereby I paid a significant amount in cash, and also committed to a multi-year service, warranty plan and associated costs (you can see all these in car sale docs). The sale of a vehicle with a pre-existing fault — one which was denied and not disclosed — directly contravenes the Consumer Rights Act 2015, which states that goods must be of satisfactory quality, fit for purpose and as described (This also goes against ethos, brand identity and values of any ethical business including a big brand such as JL group and Lookers).I am therefore requesting the following:1. Compensation for the disruption and distress this has caused, including lost time, financial inconvenience, and the direct impact on upcoming travel plans. I am happy to provide evidence of the planned bookings and associated costs and need solutions on how I can go about my road trip holiday now as I need a car!2. Either:o A replacement vehicle of equal/ similar spec, at no additional cost (my preferred option as I should not carry the burden of Looker's mis-representation/ miss-selling);o Or If the issue can be fully and verifiably resolved, written confirmation that:The repair will not impact fuel economy or long-term resale value at all whatsover (whether I sell the car with you or any other parties), No annotation of defect/fix will appear in service history or car system reports that may reduce market value, You are prepared to offer a written valuation guarantee should I choose to resell the vehicle directly to Lookers in future3. If a repair is agreed, I expect:o A courtesy vehicle of equal or better specification,o Collection and return of the vehicle at your cost,o No financial loss or inconvenience to me throughout the process.This experience has not only undermined my trust in the Land Rover brand, but also placed me in a position of unnecessary stress, uncertainty, and potential financial loss - given my pre-planned holidays coming up.I kindly ask that you respond in writing within NEXT DAY from receipt of this email to confirm the proposed next steps (as I have up coming holidays within days and need to prepare for alternative travel plans now).Yours sincerely,Armik Rahnema📞 075 985 49319armik.rahnema@gmail.com---------- Forwarded message ---------From:Date: Tue, Oct 14, 2025 at 10:57 AMSubject: Your Breakdown ReportTo:View onlineIf you require assistance or need clarification on the advice given, please call 0800 912 1429Breakdown Report -from 14/10/2025 for Job No 12564Following the roadside assistance you received from one of our Technicians, please find below a copy of the complete breakdown report. The original copy containing your signature is held centrally on our files and can be provided upon request.Scheme NumberP47527475NameMR ALAN FRITASEmail addressarmik.rahnema@gmail.comCustomer requested electronic copy of the breakdown reportyesVehicle DetailsMakeLAND ROVERModelRANGE ROVER EVOQUEVehicle Registration NumberRA21GKOVehicle's Mileage50,024How we assistedCustomer concern1. App showing EML on / no symptomsDiagnosis 1. Confirmed fault, warning light not present on instrument cluster at time of visit. Read DTCs, found P0401-00 "Exhaust Gas Recirculation A flow Insufficient detected" (historic) in PCM. Suspect blockage in EGR system. No roadside repair feasible. Advised customer vehicle okay to drive but book into dealership for further investigation (purchased from Lookers Land Rover Battersea 2 weeks ago)No outstanding campaigns1x Key returned to customer No further faults or damage occurred during above procedureDiagnostic testing may be limited in a breakdown type situation. Please ensure symptoms/suggested faults are confirmed by your chosen repairer before any suggested work is started.Important NoticeThe service provided by the Technician is primarily intended to be emergency breakdown assistance, and you should not assume that any repairs undertaken by Roadside Technicians will be carried out to the standard expected from engineers working in fully equipped workshop premises. In these circumstances, you MUST ensure your vehicle is properly checked by an appropriate repairer after you reach the end of your journey. For this reason the Technician cannot accept liability for any loss or damage incurred as a result of any reliance on the temporary repair following the end of this journey.DeclarationI can confirm that the warning information shown above has been replicated in the Important Breakdown Advice notice handed to me by the Patrol.Signed:Original signedIf you have any comments on the service you received today please contact us at landroverassistance@landrover.com or telephone 0800 912 1429

We bought a Range Rover Evoque from Lookers battersea approximately three/four weeks prior to its closure. Firstly, we were not advised of the proposed closure and secondly, we noticed a scratch on the car. Your sales representative Beau Shulman promised that he would contact Lookers Buckinghamshire in Aylesbury which he felt was our most local branch ( we felt it was West London) and get an immediate date to get the car repaired. Despite several calls and e-mails including a call from myself to Beau, nothing has been done and for Beau then to e mail my wife and state that (1) he hasnt been able to get a booking after 5 weeks! (2) he would aim to get us a contact and (3) then to not achieve any of the above is completely unacceptable. It should also be noted that we have had to continually chase this matter without success! Therefore, I expect a member of your team to call me on 07717-447339 within the next 48 hours to confirm available dates without fail please.Please see a copy of the last e-mail received.Yours SincerelyJ Melvin>> From: Beau Shulman> Date: 8 October 2025 at 18:45:13 BST> To: "maria ."> Subject: RE: LG25 MWW>> >> Hi Maria,>>>> Thank you for confirming,>>>> Further from your email, I wanted to advise that regrettably, Lookers Land Rover Battersea are closing this week and moving all operations to Land Rover West London (Park Royal on the A40 by Hanger Lane). It seems that the JLR cyber attack which has kept the factory closed since 31st August has had a huge impact on our business.>>>> I have accelerated over the last week helping organise the rear bumper to be fixed but haven’t been able to create a booking myself,>>>> I apologise that I haven’t been able to update you on the news above but as you can image it’s been a pretty traumatic time for most at our dealership. With this news, a consultancy process/confirmation of redundancy hadn’t been official or finalised.>>>> I will chase up tomorrow on my last day in the business and aim to give you at least a contact at our Buckinghamshire branch to allow you to create this booking.>>>> Thank you again for your patience with us and I look forward to speaking with you tomorrow.>>>> Beau Shulman Sales Executive> Battersea Land Rover> T: 020 7228 3001> E: BeauShulman@lookers.co.uk> jaguar.co.uk | lookers.co.uk/jaguar> landrover.co.uk | lookers.co.uk/land-rover

placed holding deposit for vehicle on 23rd July and collected the vehicle 31st July. £250 holding deposit amount. has called almost weekly since around 22nd august to be told it will be passed onto a manager to get the refund processed and still waiting. he has advised he is now being charged interest as put it on credit card as was advised it was the quickest and safest way, just looking to get the holding deposit refunded.

Hi would like to complain about the dealership, i have been waiting for new Range Rover since June and i have just found out Battersea branch closing down, and i have found out by chance, i was asking about any update on my car, they just said to me all the cars will get delivered to west London branch, they will let you know i asked why they just said last day today this branch will be closing down, somebody will be getting touch you thats all, waiting for 4 months for my car not knowing who do i need to speak to or any updates on my car when will i receive, also promised they would look after me about the services and discount on deployable steps,Really frustrated with poor communication

Where do I start?! The process of buying a vehicle from your garge has been without any shadow of a doubt and I have bought several cars in my lifetime the most unpleasant and ardous taks I have ever undertaken with regards to buying a car! I was promised the earth by the original salesman, he then left, promised again more bullsh#t from another fly by night who also left, and ended up with a vehicle with no agreed extra servicing which is something I was paying extra for, and NO follow-up phonecall to make me aware of the fact that the warranty had expired! Your pathetic attempts at "follow-up" customer after-sales is an absolute joke to say the least, I am in the market to upgrade my car this next coming year, I will certainly NOT be considering the Lookers Group on the back of the appalling lacklustre laid-back attitude of a garage that clearly is only inetretsed in selling volume and making a quick buck, and, has absloutely no regard for customer satisfaction, and good reputable and reliable customer after-sales and service!

Dear Land Rover General Complaints Team,I hope this email finds you well. I am writing to formally lodge a complaint regarding an alarming issue with the tyres on my vehicle, which I purchased in April 2025. This morning, I experienced a tyre blowout while driving, resulting in an extended seven-hour wait for assistance from the AA.Upon inspection by a qualified mechanic, it was confirmed that the tyres fitted on my vehicle are brand new, 2024 light tyres with considerable tread remaining. However, while the visible puncture appears to have originated from an external source, the mechanic brought to my attention a more pressing concern: the presence of slits on the inner side of the tyres. These slits, which are not easily visible, indicate a manufacturing defect that compromises both the integrity and safety of the tyres.I have attached several photographs that clearly illustrate both the puncture and the concerning slits on the inner side. The mechanic emphasised that these defects are unacceptable for tyres that are less than a year old, particularly given the serious safety implications they pose.I urge your team to investigate this matter thoroughly. I am seeking an appropriate resolution, such as a replacement of the faulty tyres or another suitable remedy.Thank you

middle of june car went incar has faults in engine and dbf faults on the car.customer has been asked to collect a VOR on thursday but car is not driveable.business closing this week and car been transfered to west london branch.customer requires information on the transfer and some explaining for closure

I hope this email finds you well. I am writing to formally lodge a complaint regarding an alarming issue with the tyres on my vehicle, which I purchased in April 2025. This morning, I experienced a tyre blowout while driving, resulting in an extended seven-hour wait for assistance from the AA.Upon inspection by a qualified mechanic, it was confirmed that the tyres fitted on my vehicle are brand new, 2024 light tyres with considerable tread remaining. However, while the visible puncture appears to have originated from an external source, the mechanic brought to my attention a more pressing concern: the presence of slits on the inner side of the tyres. These slits, which are not easily visible, indicate a manufacturing defect that compromises both the integrity and safety of the tyres.I have attached several photographs that clearly illustrate both the puncture and the concerning slits on the inner side. The mechanic emphasised that these defects are unacceptable for tyres that are less than a year old, particularly given the serious safety implications they pose.I urge your team to investigate this matter thoroughly. I am seeking an appropriate resolution, such as a replacement of the faulty tyres or another suitable remedy.

Jason,Without prejudice save as to costsA gentle reminder, please send me the correct tech reports for both vehicles along with telephone recordings, I’m happy to come to you with a suitable SD if you can’t send them.I’d like to have these before you close shop in Battersea.Please acknowledge receipt of this email. Thanks in advance.RegardsOliverOliver Lambert

My car was repaired in July 2025 (throttle body & DPF filter) for a total cost of 5827£. This week the same issue happened again. I've tried getting an appointment with Lookers Land Rover Battersea but unfortunately they were not helpful, telling me that it is closed and I should contact another Lookers. The agent was not helpful at all and obviously trying to ignore the poor service and faulty repair provided by Lookers Battersea. I was expecting at least a quick appointment to investigate the car and repair the previous faulty repair, but unfortunately there was lack of responsibility and treating poorly a client. I would hope this message will get the right attention and a quick appointment is booked to repair the caused damage. Thank you.