Just a very good process

Excellent service from the initial welcome to picking up the car. Great team in Bishops Stortford. Big thanks to Rob and Dennis for sorting out the velar - see you all in a couple of years for the next one.

The car had an updated Software release to 'fix' issues with the Hybrid Petrol/EV switching modes. This was under campaign code N673. I would have liked more details on exactly what this addressed as I have had issues with car 'stuck' in Petrol mode until ignition switched off - wait - then back on again. Any Software/Firmware updated should have a set of Release notes that describe what it addresses. This seems to be lack of specific information coming from Jaguar Land Rover not the Dealership.

Rob Haigh was fab to deal with.

Very helpful friendly staff. I highly recommend Janey Oakley for her exceptional attitude and professionalism. Thank you!

We were offered an extended warrantee. The Lookers/RAC. As yet not sorted out.

Service agent was fantastic

I just wanted to take a moment to express my appreciation for the outstanding customer service provided by the RR Lookers Bishop Stortford service team specially James Vallis. James and his team went above and beyond to ensure that the problem with our Velar was resolved. They were able to quickly diagnose and fix the issue with my vehicle, and kept me informed throughout the entire process. I was impressed by their attention to detail and their willingness to answer all of my questions. I truly appreciate the excellent service I received and I will definitely be returning for all of my future service needs to Lookers at Bishop Stortford . Thank you, Range Rover service team James!"

Polite drop off and collection, kept well informed, car immaculately cleaned. Huge thanks.

The lady who I dealt with (Janay) was professional, helpful and attentive.