I have contacted many times, via email and phone, spoken to Hugh and Nadine at the call centre who advised they would get the manager at Lookers B/Stortford to call/email me, its been a further 2 weeks and not heard anything. I have sent Jasmin Banks numerous emails and not had any reply. I am really disappointed with the service I have received!

Sales team never return telephone calls.Always too busy. Was hoping to buy another (5th) Land Rover but such poor communication.How do you sell any cars with this poor customer service?

took out Emac service plan 2 year ago, paid £455 on 7th June 2024 for the service to be completed then and then has paid a further £514.58 over the last 2 year for the service to be carried out this year. has questioned the £167.98 difference, £141.40 sales commission and admin fee of £26.58, after speaking to Emac directly and being advised of the commission and admin fees as they were not disclosed at the point of taking the plan out.

At the time of booking in I highlighted the fact that the car would need a replacement wiper blade. I was informed that that this would be picked up and actioned as part of the Vehicle health check. Whilst I note that the health check was noted on the invoice, it was rather disappointing to note that this had not been attended to as part of the work carried out on Thursday and Friday this week. This is not the kind of service that I had come to expect from Lookers - We purposely drive 25 miles to Bishops Stortford whereas Marshalls is considerably closer! It now means that I have to rectify this as a separate exercise.

I have in the wrong spare key during a part exchange. I was promised my original key would be sent back from BMW Stafford by Paige. It was accidentally disposed of as it didn’t match the car but there was an e mail trail that you have that shows the key was confirmed to not belong to the car and it would be returned. I am now minus a key. There have lots of e mails backwards and forwards about this but I am getting nowhere.

service after my engine was replaced!

Dear Range Rover/LookersI am having to write in to complain about the poor level of customer service I have received from you, in the 2 weeks you’ve had my car.My car came into you February due to a recall. The Health Check report I received back from you said that you had checked the oil and it was all fine.Since then, the car has been unused, due to needing new tyres. When I went to use it, to take it to get my tyres replaced two weeks ago, it would not start. I had to call out the AA, and they said the car had no oil in it! I then popped in to talk to the service manager about these faults and emailed the AA report over to him which then he booked the car in.The car came into you to look at. I questioned the oil and still to this day have not received an answer why the car had no oil in it and what caused this.I was told that the battery has been changed but not once have I been told what battery this is. I questioned if this was linked to the DC-DC converter but was told there was no issues with this.I have dealt with two different people during this time. The first lady went on annual leave, but this was after she kept telling me to get the car serviced. I declined this as it is not due until August. The need for a service was then repeated to me by Maisie. I had been told a service would be £485, which then rose to over £700, butI have a service plan.I had a missed call from Maisie last Friday, to which I called back and was told she would give me a call back. She never did. I rang again on Saturday and again on Monday. Nobody was getting back to me and telling me what was happening. I was told the work should be completed by the end of the day or Monday. It wasn't.I then called Wednesday morning and was told Maisie would call me back and again she never did. I rang again hours later to be told my car was ready to collect.When I went to collect my car, Maisie just handed me the keys and asked had I seen my car outside, which I thought was really rude. When asking what work has been carried out and if I can have a copy of this, I was told it’s been sent to the warranty department. Why have I been refused a copy?Since picking the car up yesterday, I have discovered one of the keys does not work. It says it has been deactivated. I don't understand why, as I had to drop the key down to you on the 10th July, as it was urgent for the work to get completed.I then called Friday to speak to someone about this and got told that Maisie would give me a call back and she still has not returned my call.This is the worst experience I have had from you and it has put me off getting another car from you, I do not have the time to bring the car back down to you to get this fixed to if you can send someone out to me to resolve this issue, as I cannot afford to be without my car for this length of time again.I hope this gets resolved.Many thanksEllie

Please can you give me the email address of your senior management/CEO?

car has had lots of problems and massive delays by the dealership. Car go's in and have had to wait 6 months for parts. MOT due window sticking and the fridge not working. On the Friday afternoon, everything is okay but failed its mot as it needs tyres and he could have the vehicle back on Monday to get the tyres. Whilst in the car park of the dealership receives a call to say it needs it a retest and the tec's are in a meeting. Wanted to get the car washed fr him, however they advised would get a full valet as previously they didnt clean it. When the cust goess in the dealerhsip the cust was advised that it needed to come back in for the fridge to be fixed. But had been told previously it had been sorted. Jade started telling the cust to stop talking like that. The cust would leave his vehicle and keep the CC. Jade advised couldnt do that as she would cancel the insureance and advised not to come back. Asked to speak to a senior manager and was told by Jade she was the service manager and no one was higher than her. Cust received a email on Wednesday to say they had ordered parts and should be ready by Friday. the cust received an email to collect his car and the insurance would be cancelled for the cc. I have been told never to return to this dealership so what is the customer to do. The attitude of the staff was terrible and she was rude and forceful. Cust has tried to call today but the phone is just ringing and ringing

I purchased a vehicle from Lookers on 15/05/2026. Unfortunately, within a day of taking delivery, I identified several faults with the vehicle, including:* Bonnet not fully closing* Broken front bumper clip (passenger side)* Broken central air vent clip* Worn front and rear wiper blades* Squeaking noise when brakingI promptly reported these issues and was advised to bring the vehicle in for inspection. I drove over 100 miles to the dealership, only to be informed upon arrival that the vehicle could not be assessed without a prior booking and that I would need to return at a later date.Following this visit, I waited almost two weeks for an appointment, despite having to repeatedly chase the branch by phone and email for updates and confirmation.I was eventually given an appointment on 04/06/2026 and again drove over 100 miles to drop the vehicle off. At that time, I was advised that the work would be completed within a matter of days. Since then, I have contacted the branch daily by both email and telephone seeking an update, but I have consistently been told that someone will call me back. To date, no meaningful update has been provided.It has now been over a month since I purchased the vehicle, and for more than two weeks of that period the vehicle has been in Lookers’ possession. I am extremely disappointed that I have been unable to properly enjoy or benefit from my purchase despite buying from a main dealer with the expectation of receiving professional, transparent, and reliable customer service.Furthermore, I split my time between Birmingham and London, and the lack of access to my vehicle has significantly restricted my ability to travel and visit family. What began as an inconvenience has now become a source of considerable frustration and distress.Given the length of time involved, the lack of communication, and the disruption caused, I would appreciate an urgent update on the status of my vehicle, a clear timescale for completion of the repairs, and an explanation as to why this matter has been handled in this way.I look forward to receiving a prompt response.