customer had to wait 2 - 4 week for diag was booked for 28th April - was delivered on a transporter from Nova! Customer is saying he has not had own vehicle for 3mths - he has a courtesy carcustomer is wanting to know why is it taking so long and why is service department waiting on feed back as to who is paying for Diag. Customer has gone to a solicitor for advise!! Customer is expecting a reply with 24hrs - he has been told 14 days is standard

I had an e mail re the above ticket number from “no reply at reputation” months ago.I need it escalated please asap.

I don’t want much just my defective car repaired and some communication a month for a small fix is just not on. It took me a long time to buy a Landrover and now I’m regretting it after 3 monthsI recently bought a van from Lookers Colchester which has a much better aftersales than youI think I’ve been more than patient and fair but enough is enough

I am writing to formally raise a complaint regarding my Range Rover Sport (registration BW74 OCP), which was booked in with you on 23rd April for a service and fault diagnosis, with an agreed turnaround of one day.Nearly two weeks later, the vehicle remains with you, and I have yet to receive a clear diagnosis, a repair timeline, or any meaningful update. This is despite me providing clear guidance on how to replicate and identify the fault. I find the lack of progress and communication unacceptable.In addition, I have been informed that you are unable or unwilling to provide a courtesy vehicle or any alternative transport solution while my car remains off the road. Given that the vehicle is under warranty and currently unsafe to drive, this places me in a highly unreasonable position.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, and within a reasonable time. At present, I do not believe these obligations are being met. Furthermore, as an authorised Land Rover retailer handling a warranty claim, I would reasonably expect a level of customer support that reflects both the brand and the circumstances — including provision of suitable temporary transport.For clarity:I will not accept return of the vehicle until it has been properly diagnosed and repaired.I require either a courtesy car or a rental vehicle provided at your cost for the duration of the delay.I require a clear and realistic timeframe for diagnosis and repair.I have already escalated this matter to Land Rover Customer Services, who I understand will be in contact with you directly.If this situation is not resolved promptly, I will have no option but to consider further escalation, including formal complaint procedures and recovery of any costs incurred as a result of your delay.

I would like to start a complaint procedure against Lookers LR Bishops Stortford.After purchasing the car a couple of months ago from there was a raft of issues that needed attending to ,it has been ridiculous trying to get these things resolved,However a more pressing problem has arisen and they are not returning my calls.Having discovered a puncture in the rear type I took it Kwik fit to have it looked at ,To my horror Lookers had repaired the puncture from when I viewed which was on the front at the time and also had the wheel welded which was clearly cracked with the most shocking repair imaginable , I now have the spare wheel on as a temporary measure , I need someone to fire up Bishops Stortford to get this sorted ASAP thank you

Let me outline my experience of purchasing my car below. While the Sales assistant Paige was lovely and helpful throughout the process I can no longer hold back my feelings with regards to the entire experience that my wife and I have had to date and still continuing.- We bought our car on 21st Feb 2026. On the day the car was presented to us in a dimly lit room where I immediately noticed a long and large scratch on the car. On further inspection there were numerous scratches around the car and on the wheels. It was agreed that these would all be repaired and eventually were after a couple of attempts and approx 4-5 weeks of me following up and taking time out of/ from work. I am self employed so time is literally money!- On presenting the car the cover for the spare wheel was left inside the boot and turned upside down. When we took this out this was and still is in very poor condition. The guy that did the scratches on the car said there was little that he could do due to the material this is made of and the Sales managers attitude was that as this was originally an optional extra there was nothing that could/ would be done.- On inspecting the inside of the car we noted that the rear centre seatbelt was badly frayed. This would ordinarily result, we have since been told by a number of people, in an MOT fail. It was agreed that this would be replaced and this is still ongoing well over 2 months later and again numerous follow ups from me.- Again after a number of attempts, including a last minute cancellation where again I lost work time, the part was finally received by you and a booking was made to have it fitted today, 1st May. Another morning taken off work to take the car in.- When I got there I also mentioned that the Emergency Braking and Lane Assist not available warning light was coming on every time I started the car and could they have a look. I was very surprised to hear them say No and that this would have to be booked separately. I have had many cars with may different brands over the years and never have I been to a dealership and been refused to have a look at something like this while the car was with them. So it would mean taking more time out and rebooking it again... Or so I thought!- After waiting the best part of an hour and a half at the dealership the assistant came out and said very sorry but they did not have the correct bolt/s to fit the seatbelt. After all this time to say I was flabbergasted would be an understatement. I asked that as the car was with them and had been for an hour and a half, could they at least have a look at the warning light so at least I could feel that something had moved forward. This was rejected and declined by the service team.- At that point I felt so strongly that I asked to speak with the Service Manager. I was told that the service manager was on holiday and so the lady would speak with the assistant service manager. I could actually see this conversation take place through a large glass door and could see the assistant service manager chatting with not only the lady that was serving me but also with other colleagues. Imagine my amazement when the assistant came out and said she could not talk to me as she was busy on the phone. I pointed out to the assistant I could actually see her through the glass but the assistant stated that is what she had been told. She also said the Asst Manager would call me as soon as she was finished on that call. This has not happened as I type this some 3 hours approx later.- And so here we are, I still have a car which has an MOT fail. I have no idea when the new belt will be fitted, I know that the Assistant Service Manager clearly does not want to talk or engage with me and so this has become my final hope. The stress both financially and mentally that this is causing should not be underestimated and I would certainly be interested to hear if this is the experience that I should expect both now and moving forward? I would also be interested to hear how this can/ will be rectified?I look forward to hearing from you.

Dear Sir/Madam,Further to your acknowledgement of my complaint (Ticket 87147856), and the subsequent lack of response within the agreed timeframe, I would like to clearly set out the position and expected resolution.Your dealership carried out an incorrect service on my vehicle in October. As a direct result, my vehicle now has a gap in its official service history, which has prevented me from extending the manufacturer warranty.This is not a minor issue — it has caused a clear financial loss and reduced protection on a high-value vehicle.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. In this instance, that standard has not been met.I require one of the following resolutions:1. Written confirmation that the service history will be corrected with Land Rover and that my vehicle remains eligible for warranty extension; or2. Provision of an equivalent warranty at your cost; or3. Financial compensation equivalent to the cost and value of the lost warranty.Please treat this as a formal request for resolution. If this matter cannot be resolved promptly, I will have no option but to escalate the complaint further.I look forward to your response within your stated 14-day timeframe.Yours faithfully,Darren WalneManaging Director

When buying the vehicle been told all parts and labour recovered in the warranty, they weren’tNot a happy customer

Please...Refer to Ticket no. 86086333The issue with the wheel nut cost reimbursement has still not been resolved.Thank you.

I am writing to formally raise a complaint regarding the purchase of a Land Rover Discovery from your dealership, which began in late November / early December 2025. The handling of this transaction has been unacceptable from start to finish, and several serious issues remain unresolved.From the outset, communication has been extremely poor. We repeatedly had to chase your sales team by phone and email, as calls and messages were not returned. Despite this, we proceeded in good faith and paid a £500 holding deposit before Christmas.Following this, arranging finance and collection of the vehicle proved unnecessarily difficult. Again, we had to make constant efforts to contact your team. We were promised delivery of the vehicle on a specific date, which did not happen, and it was only delivered the following day without clear explanation.It then took approximately one month for the finance to be finalised and for us to receive the V5C document. This delay is unacceptable in itself, but more concerning is the situation regarding our part-exchange vehicle.As part of the agreement, our existing finance was to be settled by your dealership. To date, this has not been done, and we are still making payments on that vehicle. When we raised this, we were advised by a member of your team to cancel the direct debit. This advice is both incorrect and irresponsible, as the finance remains in our name and we would be liable for missed payments, with potential impact on our credit file.In addition, we paid for an extended warranty at the time of purchase and have still not received any documentation, policy details, or confirmation that this is in place.We are now approaching April, and despite numerous attempts to contact you via phone and email, we are being ignored.To summarise, the outstanding issues are:* Failure to settle the finance on our part-exchange vehicle* Provision of incorrect and potentially harmful advice regarding cancelling payments* Excessive delays in processing finance and documentation* Failure to provide extended warranty documentation* Consistent lack of communication and customer supportThis situation is unacceptable and must be resolved urgently.We require the following actions within 14 days of this letter:1. Immediate settlement of the outstanding finance on our part-exchange vehicle, with written confirmation (monies owed to us repaid)2. Full documentation and confirmation of the extended warranty, including policy details and start date, or a full refund3. A written explanation addressing the delays and lack of communication throughout this processIf these issues are not resolved within this timeframe, we will have no option but to escalate the matter further, including reporting the case to the appropriate authorities and pursuing legal action if necessary.We expect a prompt and satisfactory response.We are also expecting as promised a boot mat and dog guard to be fitted. Chelmsford branch have explained that these parts will not be in until 29th March. However as we have had the car for over a month and this was part of the arrangement, there is still no excuse for this not to happen.