service after my engine was replaced!

Dear Range Rover/LookersI am having to write in to complain about the poor level of customer service I have received from you, in the 2 weeks you’ve had my car.My car came into you February due to a recall. The Health Check report I received back from you said that you had checked the oil and it was all fine.Since then, the car has been unused, due to needing new tyres. When I went to use it, to take it to get my tyres replaced two weeks ago, it would not start. I had to call out the AA, and they said the car had no oil in it! I then popped in to talk to the service manager about these faults and emailed the AA report over to him which then he booked the car in.The car came into you to look at. I questioned the oil and still to this day have not received an answer why the car had no oil in it and what caused this.I was told that the battery has been changed but not once have I been told what battery this is. I questioned if this was linked to the DC-DC converter but was told there was no issues with this.I have dealt with two different people during this time. The first lady went on annual leave, but this was after she kept telling me to get the car serviced. I declined this as it is not due until August. The need for a service was then repeated to me by Maisie. I had been told a service would be £485, which then rose to over £700, butI have a service plan.I had a missed call from Maisie last Friday, to which I called back and was told she would give me a call back. She never did. I rang again on Saturday and again on Monday. Nobody was getting back to me and telling me what was happening. I was told the work should be completed by the end of the day or Monday. It wasn't.I then called Wednesday morning and was told Maisie would call me back and again she never did. I rang again hours later to be told my car was ready to collect.When I went to collect my car, Maisie just handed me the keys and asked had I seen my car outside, which I thought was really rude. When asking what work has been carried out and if I can have a copy of this, I was told it’s been sent to the warranty department. Why have I been refused a copy?Since picking the car up yesterday, I have discovered one of the keys does not work. It says it has been deactivated. I don't understand why, as I had to drop the key down to you on the 10th July, as it was urgent for the work to get completed.I then called Friday to speak to someone about this and got told that Maisie would give me a call back and she still has not returned my call.This is the worst experience I have had from you and it has put me off getting another car from you, I do not have the time to bring the car back down to you to get this fixed to if you can send someone out to me to resolve this issue, as I cannot afford to be without my car for this length of time again.I hope this gets resolved.Many thanksEllie

Please can you give me the email address of your senior management/CEO?

car has had lots of problems and massive delays by the dealership. Car go's in and have had to wait 6 months for parts. MOT due window sticking and the fridge not working. On the Friday afternoon, everything is okay but failed its mot as it needs tyres and he could have the vehicle back on Monday to get the tyres. Whilst in the car park of the dealership receives a call to say it needs it a retest and the tec's are in a meeting. Wanted to get the car washed fr him, however they advised would get a full valet as previously they didnt clean it. When the cust goess in the dealerhsip the cust was advised that it needed to come back in for the fridge to be fixed. But had been told previously it had been sorted. Jade started telling the cust to stop talking like that. The cust would leave his vehicle and keep the CC. Jade advised couldnt do that as she would cancel the insureance and advised not to come back. Asked to speak to a senior manager and was told by Jade she was the service manager and no one was higher than her. Cust received a email on Wednesday to say they had ordered parts and should be ready by Friday. the cust received an email to collect his car and the insurance would be cancelled for the cc. I have been told never to return to this dealership so what is the customer to do. The attitude of the staff was terrible and she was rude and forceful. Cust has tried to call today but the phone is just ringing and ringing

I purchased a vehicle from Lookers on 15/05/2026. Unfortunately, within a day of taking delivery, I identified several faults with the vehicle, including:* Bonnet not fully closing* Broken front bumper clip (passenger side)* Broken central air vent clip* Worn front and rear wiper blades* Squeaking noise when brakingI promptly reported these issues and was advised to bring the vehicle in for inspection. I drove over 100 miles to the dealership, only to be informed upon arrival that the vehicle could not be assessed without a prior booking and that I would need to return at a later date.Following this visit, I waited almost two weeks for an appointment, despite having to repeatedly chase the branch by phone and email for updates and confirmation.I was eventually given an appointment on 04/06/2026 and again drove over 100 miles to drop the vehicle off. At that time, I was advised that the work would be completed within a matter of days. Since then, I have contacted the branch daily by both email and telephone seeking an update, but I have consistently been told that someone will call me back. To date, no meaningful update has been provided.It has now been over a month since I purchased the vehicle, and for more than two weeks of that period the vehicle has been in Lookers’ possession. I am extremely disappointed that I have been unable to properly enjoy or benefit from my purchase despite buying from a main dealer with the expectation of receiving professional, transparent, and reliable customer service.Furthermore, I split my time between Birmingham and London, and the lack of access to my vehicle has significantly restricted my ability to travel and visit family. What began as an inconvenience has now become a source of considerable frustration and distress.Given the length of time involved, the lack of communication, and the disruption caused, I would appreciate an urgent update on the status of my vehicle, a clear timescale for completion of the repairs, and an explanation as to why this matter has been handled in this way.I look forward to receiving a prompt response.

Following my complaint regarding poor communication, I was delighted to receive a phone call from the sales manager today explaining the procedure following a cancelled sale due to the unserviceability of my current Land Rover. I very much hope to purchase my 5th Land Rover from you soon. (Hopefully, the new wiring harness will fix the alarm fault that I have had since last October - 4 attempts to rectify)

I paid a deposit of £1000 against a used Land Rover Discovery Sport and reluctantly had to cancel the sale due to my current car being unserviceable. I was still hoping to buy another Land Rover from you, but all communication has broken down and you have barred my phones from contacting you. I fully understand you having to remarket the car I was buying and I am prepared to cover your expenses, however this poor communication has been so disappointing. I hope you will look into this and contact me as soon as possible.

To All,I am writing to formally complain about the ongoing issues I have experienced with my Range Rover Evoque and the extremely disappointing service I have received throughout my ownership of the vehicle.I have owned this vehicle for approximately three years (since 10_07_2023) and, throughout that time, it has been subject to numerous recalls and ongoing faults. From the day I collected it, I have never felt that the vehicle drove properly. Having previously owned both Evoque's and a Velar, I am very familiar with how a Range Rover should drive, and this vehicle has consistently fallen below those expectations. Shortly after taking delivery of the vehicle, I returned it to my local retailer due to unusually loud engine noises whilst driving. I was reassured that this was normal and simply a characteristic of the newer model. Since then, I have experienced ongoing issues with the vehicle juddering and wobbling whilst driving, which have progressively worsened over time.Last year, whilst driving, multiple warning messages (Emergency Break Assist Unavailable, Lane Assist unavailable, Stability Control Not Available) appeared on the dashboard alongside an engine light. I contacted Land Rover Assist whilst on the road and explained that I did not feel comfortable continuing to drive the vehicle. I was advised that the issue was likely something as minor as a leaf obstructing a front sensor. I was told that Range Rover were too busy to book my car in and the only way to get it seen to would be to arrange a home call out; I was therefore encouraged to continue driving the vehicle home before arranging assistance there. Land Rover Assist subsequently attended my home address and advised that they could find no faults with the vehicle and that it was safe to drive.The warning messages (Again, Emergency Break Assist Unavailable, Lane Assist unavailable, Stability Control Not Available, and the engine light) continued to appear repeatedly over the following months. At the same time, the vehicle's juddering and instability became increasingly noticeable, particularly at higher speeds. I booked the vehicle into a Range Rover retailer and explained the issues in detail. Despite months of dashboard warnings and ongoing drivability concerns, I was informed that diagnostics had not identified any faults and the vehicle was returned to me with assurances that it was safe to continue driving.A few months later, the situation escalated significantly. Whilst driving on a dual carriageway, the dashboard warnings and engine light appeared again. On this occasion, the vehicle lost power completely. Although it continued moving, pressing the accelerator had no effect, and the vehicle would not rev. This was an extremely concerning and potentially dangerous situation.I managed to pull over safely, switched the vehicle off, waited several minutes and restarted it. The warnings remained present, but I was able to slowly drive the vehicle home before contacting Land Rover Assist again. The technician who attended (22/04) immediately identified the fault as a failed ERAD unit and advised that this was a known and common issue affecting hybrid Evoque models. He explained that the electric drive system was failing during the transition between electric and petrol power, causing the dashboard faults and, ultimately, the loss of drive I had experienced.I was instructed to drive the vehicle in Sport mode to avoid the electric system and take it to Taylors in Dunmow. I was also informed on two separate occasions that Land Rover Assist had booked the vehicle in and arranged a hire car for me. When I arrived, I discovered that neither of these things had been done. Taylors had no booking for my vehicle and no hire car had been arranged. Fortunately, the team there were able to accommodate me and arrange alternative transport, but this represented yet another failure in what was already becoming a highly frustrating situation.What is particularly concerning is that I reported these issues repeatedly over an extended period and was continually reassured that the vehicle was safe to drive. It was only after the vehicle suffered a loss of power whilst in motion that the fault was finally identified. Had that loss of power occurred in different traffic conditions, the consequences could have been significantly more serious.To further compound matters, the replacement vehicle provided to me was itself faulty. On 23 May, whilst using the hire vehicle supplied during the repair period, the engine light showed on the dashboard. Having already lost confidence in the reliability of my own vehicle, it was extremely frustrating to experience a warning light on the courtesy vehicle as well. At that point, I found myself without confidence in both my own vehicle and the replacement vehicle provided by Range Rover whilst mine was supposedly being repaired. This only added to the inconvenience, disruption and lack of confidence I have experienced throughout this entire process.My vehicle then remained with Taylors for over a month. During this period, I received virtually no communication and had to chase updates myself. When I eventually managed to obtain information, I was advised that numerous parts were required and that one critical component was on back order until 8 June. Despite this, I received a call on 1 June advising that the vehicle was ready for collection. I collected it the same day and immediately discovered, on the drive home, that the issue had not been resolved.Whilst the dashboard warnings and engine light have disappeared, the vehicle continues to judder and wobble exactly as it did before it entered the workshop. In fact, it now appears to be worse. After a month off the road, numerous visits, multiple breakdown incidents, repeated assurances that the vehicle was safe to drive, and a major repair process, I am in exactly the same position as I was before. I find this wholly unacceptable.At no point should a vehicle of this value and reputation have suffered such persistent and unresolved faults. More concerningly, I have repeatedly reported concerns about the vehicle's behaviour, only to be reassured that it was safe to drive, before eventually experiencing a loss of power whilst travelling on a dual carriageway. This has not only caused significant inconvenience but has also raised serious concerns regarding vehicle safety, diagnosis standards and the quality of customer support provided by both Land Rover Assist and the retailer network.Given the vehicle has now undergone a substantial repair process and remains faulty, I have serious concerns that the underlying issue has not been correctly diagnosed or rectified. I have lost confidence in the reliability and safety of the vehicle and require confirmation of what further steps Range Rover intends to take should this repair attempt prove unsuccessful.After three years of issues, multiple recalls, repeated assurances that the vehicle was safe to drive, I do not believe my expectations as a customer have been met in any respect. I purchased a Range Rover expecting a premium product and premium customer service. Unfortunately, my experience over the last three years has been the complete opposite. The level of reliability, support and communication I have received falls far below what I would expect from a brand of this reputation and price point.I require a clear and comprehensive resolution plan within 14 days, including confirmation of how Range Rover intends to permanently rectify the fault. Should the vehicle remain unresolved, I will have no option but to seek advice regarding termination of the agreement and pursue all available avenues of complaint and recovery. Please note that I am also raising this matter with the vehicle's leasing provider, as I believe they should be made aware that the vehicle remains faulty despite a substantial repair attemptI look forward to receiving your urgent response.Regards,Niamh Robson

I got an email this morning saying that Mo was too busy to contact me last week, in fact he was to busy to reply at all. The result of this was I wasted all day Thursday waiting for him to call, no call no prior warning that it would not happen. In this mornings email he asked if would I be free to take a call today (Saturday) I replied that wouldn't be a problem so I waited for his call - it never came. So I wasted yet another day because you couldn't be bothered. Like I say I think my problem is urgent but obviously you have sold the car and now couldn't care less.

On 8 May I paid a deposit of £1000 to secure a Range Rover P525 (reg BD71ZGB). I completed the purchase (physically at Bishop Stortford) on 21 May. The transaction (a PCP) involved a part-ex of my existing Range Rover (reg YC18ASV) and a cash-back of £2670. I was assured the cash-back would be paid within 5 working days. I also assumed that the deposit, made by credit card, would be immediately refunded as purchase was complete.It is now 5 June, over 2 weeks and 11 working days since the purchase and I have not received the cash-back or deposit refund, despite chasing the sales team at Bishop Stortford several times. I have also seen Payment Request forms sent by the sales team to Bishop Stortford finance team which are dated 1 June, 11 days after purchase date.This is completely unacceptable, and the outstanding £3670 I am owed is costing me interest for every day it has been delayed. This is my 8th Range Rover, I have dealt with a number of LR dealers, and this is my most disheartening experience to date. It is highly unlikely I will return to LR Bishop Stortford for servicing or any future purchase.