So this follows up on a previous complaint. I got an email from the Sales Manager asking for times to talk on the telephone to move things along. So I emailed back with the times but got no acknowledgement or in fact any response at all the times I suggested have now passed so obviously no progress. I consider this an urgent matter and still await a response so if you must delegate again perhaps chose someone who gives a damn.

I was conned into buying the extended warranty for my car. The car salesman “Ben” who has now left the company told me it was with the manufacturers however I only found out when the one year of me having the car that it had run out once I received the letter in the post and enquired as I paid for it to only be informed my warranty is with RAC. I tried to complain regarding this at the time as I would have looked around and maybe not have brought the car with yourselves but Ben clearly just wanted a sale. I was only offered a refund of what I had paid for the extended warranty when I complained I did not know this was with RAC which isn’t good enough and I said so at the time but had no response ever since..I tried to ask for documents on what this extended warranty includes but have had no correspondence and now wish to take this further up due to the lack of communication! I need to know what is and isn’t covered! It is seems dodgy, first being miss old warranty and then to be sent a document which was signed a year later with the extended warranty details that was never sent to now not even being sent warranty documents.

Please provide me with an email address so that I can forward on the full issues in detail.

I part exchanged vehicle KM24LPC on 14th April 2026. A part exchange figure was given and agreed, on that date I collected land rover Evoque EY75FXS,In exchange for mercedes KM24LPC.No settlement figure, as yet has been sent to mercedes finance , as agreed by yourselves. After being informed payment has been made to mercedes by land rover bishops Stortford , this morning mercedes state NO payment has been received.Can you , therefore please inform me, when the settlement figure will be sent to mercedes ?. I have made several phone calls and sent several emails to lookers land rover bishops Stortford, and still no funds have been paid to mercedes. This is a shocking service, and the worst customer care I have ever received.

I guess I should have listened. folk suggested to me that Lookers would be all over you pre-sale and then not interested post sale and that seems to be proving to be the case. I purchased EF24JUY for you for what is to me a considerable amount of cash. A few things went wrong , delivered with out deployable step fitted (paid for and agreed pre-sale) part ex car was not collected (again as agreed pre-sale) in fairness both these things were rectified by yourselves. But the I asked for some stuff the main things were how does the approved warranty work and do I need to get the car serviced immediately - these post sale questions were ignored. So after googling I discovered that the "Approve Used" is not really worth the paper its written on for a nearly new car, its subsumed by the manufactures warranty which specifies that the car must be serviced according to the appropriate schedule, a few rudimentary checks were of course carried out. That bring me to my next point and actually the source of may confusion, the car says a service is overdue, my remote says a service is due in 9000+ miles and in fact the OSH seems to suggest that the 24 month service should have already beed carried out prior to selling the car to me. So my questions ar simply is the car covered by any warranty is the 24month service is not done and of caused does it need doing immediately and if so who pays. I have copies of the vaguely answered emails if you need them, the salesman preferred to use WhatsApp as the main method of communication which has since disappeared.

customer had to wait 2 - 4 week for diag was booked for 28th April - was delivered on a transporter from Nova! Customer is saying he has not had own vehicle for 3mths - he has a courtesy carcustomer is wanting to know why is it taking so long and why is service department waiting on feed back as to who is paying for Diag. Customer has gone to a solicitor for advise!! Customer is expecting a reply with 24hrs - he has been told 14 days is standard

I had an e mail re the above ticket number from “no reply at reputation” months ago.I need it escalated please asap.

I don’t want much just my defective car repaired and some communication a month for a small fix is just not on. It took me a long time to buy a Landrover and now I’m regretting it after 3 monthsI recently bought a van from Lookers Colchester which has a much better aftersales than youI think I’ve been more than patient and fair but enough is enough

I am writing to formally raise a complaint regarding my Range Rover Sport (registration BW74 OCP), which was booked in with you on 23rd April for a service and fault diagnosis, with an agreed turnaround of one day.Nearly two weeks later, the vehicle remains with you, and I have yet to receive a clear diagnosis, a repair timeline, or any meaningful update. This is despite me providing clear guidance on how to replicate and identify the fault. I find the lack of progress and communication unacceptable.In addition, I have been informed that you are unable or unwilling to provide a courtesy vehicle or any alternative transport solution while my car remains off the road. Given that the vehicle is under warranty and currently unsafe to drive, this places me in a highly unreasonable position.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, and within a reasonable time. At present, I do not believe these obligations are being met. Furthermore, as an authorised Land Rover retailer handling a warranty claim, I would reasonably expect a level of customer support that reflects both the brand and the circumstances — including provision of suitable temporary transport.For clarity:I will not accept return of the vehicle until it has been properly diagnosed and repaired.I require either a courtesy car or a rental vehicle provided at your cost for the duration of the delay.I require a clear and realistic timeframe for diagnosis and repair.I have already escalated this matter to Land Rover Customer Services, who I understand will be in contact with you directly.If this situation is not resolved promptly, I will have no option but to consider further escalation, including formal complaint procedures and recovery of any costs incurred as a result of your delay.

I would like to start a complaint procedure against Lookers LR Bishops Stortford.After purchasing the car a couple of months ago from there was a raft of issues that needed attending to ,it has been ridiculous trying to get these things resolved,However a more pressing problem has arisen and they are not returning my calls.Having discovered a puncture in the rear type I took it Kwik fit to have it looked at ,To my horror Lookers had repaired the puncture from when I viewed which was on the front at the time and also had the wheel welded which was clearly cracked with the most shocking repair imaginable , I now have the spare wheel on as a temporary measure , I need someone to fire up Bishops Stortford to get this sorted ASAP thank you