So sorry about this but this is now my second complaint for the same issue. I brought my car in to the service team on 9 October 2025 for many faults, one of which was an issue with the passenger wing mirror in that it records the daily outside temperature around -23 degrees which in turn means that I cannot use EV. I was told that a new wing mirror was required and that I would be contacted when it was ready to be fitted. I called many times since then and have been fobbed off with multiple excuses – the main one being that the cyber attack of 2025 hugely impacted the supply chain and parts are taking far longer to arrive. I now know this to be a complete lie as we are now 4 months on and on calling again I learn that no such part was ordered and the person in the team who was supposed to be looking after me has left.On 3 October 2024 I actually paid to have the wing mirror replaced (costing £1,129.55), so clearly the replacement was faulty.I raised my first complaint two weeks ago and received a very prompt call from Tony who promised to get someone to call me. This did not happen so I called again, spoke to Tony who again promised to find someone to return my call, although he went to great lengths to tell me how understaffed the team was, and yet still no call back.This is my second RR Sport bought from yourselves and we have also had a Defender from you, so I’d like to think you actually care about your customers but this shocking treatment over such a simple car part is, in my opinion, appalling.I still can’t use EV on a daily basis which is ridiculous.Please can someone call me as a matter of urgency.Job Card Booking Number: 13133And invoice document 24325056.

Please look at my previous complaint number 82023471.I have had no satisfaction...Feedback in resolving those issues.

I have not had a single call in relation to this. I have called multiple times only to be told that due to the hacking incident in 2025, everything is taking longer. It is now 4 months - how is that acceptable. My car temp gauge thinks it is now minus 23 degrees most mornings which doesn't allow me to use EV. This is our 5th landrover and the after sales care at Bishops Stortford is appalling. I called again this morning, thinking I was calling Bishops Stortford only to get through to a call centre, who then couldn't get through to Bishops Stortford, so I am, again, waiting for a call back.

Please see attached PDF, letter received at HQ

Customer vehicle was delivered back him on Friday the 6th Feb , customer is saying the vehicle has come back with a damaged rear Passenger wheel, on been delivered back it the hand over was not signed off, customer has spoken to Jade - but he saying he not getting anywhere also customer had to take a day off work as he feels the car may not be safe to drive. The radio stations have all been charged also - Details input Via Phone

I am really disappointed with the service I have received in getting car serviced. I originally booked a service back in December. The earliest was January as it was earliest I could get where they come and collect from our house. I got the usual phone call the day before it was due in only to be told there has been a muck up and it was not down as a collection. This was then re arranged for end of Jan even though they could not collect from home, they said if do this date, we will get loan car. Again, received phone call day before due in and again was cancelled as this time some excuse of loan car will not be back. On both occasions my wife has had to take time of work to sort this out all to be cancelled. The car itself now has the engine light on and making a noise.

cust paid deposit yesterday, difference in price once the cust had paid the deposit. He advised immediately that he would not be going ahead with the purchase.

Since raising a complaint with you. There has been no follow up from the complaints team re ticket 84976597.

I am writing to formally notify you that I am exercising my right to reject my Land Rover vehicle (registration number LR25 ZHH), purchased nearly new from the Bishop Stortford Land Rover dealership on 7th July 2025, due to ongoing and significant reliability issues.Within the first six months of ownership, the vehicle has suffered two separate faults requiring Land Rover Assist call-outs and subsequent workshop intervention. These faults were not capable of immediate repair and resulted in the vehicle being taken off the road. Please find the reports for both of these faults attached. Experiencing multiple serious defects in such a short period of ownership is unacceptable for a vehicle of this age, mileage, and premium standard.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. Given the repeated failures within the first six months, the vehicle does not meet these requirements. As you will be aware, defects arising within this period are presumed to have been present at the point of sale unless proven otherwise.As a result, I no longer have confidence in the reliability or suitability of the vehicle and do not wish to retain it. I am therefore requesting a full refund in accordance with my statutory rights.Please advise in writing on the next steps to progress this matter. I am happy to provide all relevant documentation, including purchase details, service records etc, to support this request.I look forward to your prompt response. If there is a more appropriate email address to send this to, please forward this on and copy me in.

In November 2025, I reserved two cars at your Bishop Strotford branch with Sales Executive Omar Iqbal. After viewing both cars on 30/11/2025, I decided not to proceed as one car (FM69ZLV) had a strong smell of smoke, which the Sales Executive admitted to, and the other one (KR70KYA) had multiple scratches on the central console screens.On the same day, Omar confirmed by email that I would get refunded for both reservations for a total of £500.After checking my bank account a week later (20/12/2025), I noticed that I had only been refunded for one reservation fee (£250). I immediately called the branch and spoke to another sales representative (whose name I can't remember) as Omar was not working. They told me they'd look into it with their manager and that they would have called me back later that day.Ten days later, I still had not heard back. Therefore, I decided to call back in the early morning of 30/12/2025. I spoke to another sales representative (I believe their name was Will) who, again, told me that they would look into it and call me back later that day. At midday, I called them back myself and they said it was all sorted: I would receive my refund within 3 working days.As of today (06/01/2026), I have yet to receive the refund. I emailed Omar (the Sales Executive who initially dealt with my enquiry), who replied to my email asking to confirm which vehicle I had not been refunded for. I promptly replied and let another working day go by before calling him back at 4pm to ask for clarification. He told me that the refund had not been issued on 30/12/2025 as his colleague Will had told me over the phone. Omar said he had passed on the request to the finance team today and that I 'should' receive it tomorrow as "the smaller the amount, the quicker it gets processed, so you are lucky".Under the Consumer Contracts Regulations, a refund for a cancelled service must be processed without undue delay and within 14 days. We are now at 37 days, which is a clear breach of my statutory rights. Furthermore, Section 49 of the Consumer Rights Act 2015 requires that services be provided with 'reasonable care and skill.' The repeated misinformation I received from your staff - specifically being told on 30/12/2025 that the matter was 'sorted' when it had not even been sent to Finance - demonstrates a total failure to meet this standard.I am now requesting the immediate return of my £250. Beyond the refund, I find the lack of professionalism and the tone of the communication I have received to be unacceptable for an approved Land Rover retailer. I look forward to hearing how you intend to rectify this situation and what steps you will take to restore my trust in your branch.