Very friendly welcome at 10:15 (booked in for 10:30). The young lady on reception couldn't have been more helpful. Showed us to seats and got us a coffee. Another young lady (Jo) arranged our courtesy car (pre arranged). Top marks to them.We returned a couple of hours later, then had to wait another 3 hours until we were the last people left - had a new battery fitted in the meantime - that was the only complaint we had - shame, otherwise very good experience.

Janay is so easy to deal with, nothing is a problem, phones back and communicates when she says she will. No nonsense great customer service 👍

I would like to personally thank Rob Haigh for his care and attention to detail throughout the process of purchasing our new vehicle. His friendly, professional manner was a breath of fresh air - not what we experienced at other dealerships.

Jade was the person that looked after me and made sure everything ran smoothly. Jade was lovely, calm and friendly. Jade knew everything that was going on and kept me updated on the phone.Jade had remembered I was walking into town and asked if I had managed to miss the rain. Would hope to deal with Jade again if I need to go through to the customer care team.

Great serviceThank youTom

Always a warm welcome when I visit Lookers Bishops Stortford. James looked after my appointment and also arranged an Add-Blue while the vehicle had its MOT.

Great communications from Ian Newell during the process and difficult times with the lengthy wait for the vehicle he kept me up to date every month without fail

thank you great car

There was confusion with the windscreen that was ordered weeks in advance but the booking team resolved the issue quickly without me having to dig out call records or prove anything further.

all very good service