I am really disappointed with the service I have received in getting car serviced. I originally booked a service back in December. The earliest was January as it was earliest I could get where they come and collect from our house. I got the usual phone call the day before it was due in only to be told there has been a muck up and it was not down as a collection. This was then re arranged for end of Jan even though they could not collect from home, they said if do this date, we will get loan car. Again, received phone call day before due in and again was cancelled as this time some excuse of loan car will not be back. On both occasions my wife has had to take time of work to sort this out all to be cancelled. The car itself now has the engine light on and making a noise.

cust paid deposit yesterday, difference in price once the cust had paid the deposit. He advised immediately that he would not be going ahead with the purchase.

Since raising a complaint with you. There has been no follow up from the complaints team re ticket 84976597.

I am writing to formally notify you that I am exercising my right to reject my Land Rover vehicle (registration number LR25 ZHH), purchased nearly new from the Bishop Stortford Land Rover dealership on 7th July 2025, due to ongoing and significant reliability issues.Within the first six months of ownership, the vehicle has suffered two separate faults requiring Land Rover Assist call-outs and subsequent workshop intervention. These faults were not capable of immediate repair and resulted in the vehicle being taken off the road. Please find the reports for both of these faults attached. Experiencing multiple serious defects in such a short period of ownership is unacceptable for a vehicle of this age, mileage, and premium standard.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. Given the repeated failures within the first six months, the vehicle does not meet these requirements. As you will be aware, defects arising within this period are presumed to have been present at the point of sale unless proven otherwise.As a result, I no longer have confidence in the reliability or suitability of the vehicle and do not wish to retain it. I am therefore requesting a full refund in accordance with my statutory rights.Please advise in writing on the next steps to progress this matter. I am happy to provide all relevant documentation, including purchase details, service records etc, to support this request.I look forward to your prompt response. If there is a more appropriate email address to send this to, please forward this on and copy me in.

In November 2025, I reserved two cars at your Bishop Strotford branch with Sales Executive Omar Iqbal. After viewing both cars on 30/11/2025, I decided not to proceed as one car (FM69ZLV) had a strong smell of smoke, which the Sales Executive admitted to, and the other one (KR70KYA) had multiple scratches on the central console screens.On the same day, Omar confirmed by email that I would get refunded for both reservations for a total of £500.After checking my bank account a week later (20/12/2025), I noticed that I had only been refunded for one reservation fee (£250). I immediately called the branch and spoke to another sales representative (whose name I can't remember) as Omar was not working. They told me they'd look into it with their manager and that they would have called me back later that day.Ten days later, I still had not heard back. Therefore, I decided to call back in the early morning of 30/12/2025. I spoke to another sales representative (I believe their name was Will) who, again, told me that they would look into it and call me back later that day. At midday, I called them back myself and they said it was all sorted: I would receive my refund within 3 working days.As of today (06/01/2026), I have yet to receive the refund. I emailed Omar (the Sales Executive who initially dealt with my enquiry), who replied to my email asking to confirm which vehicle I had not been refunded for. I promptly replied and let another working day go by before calling him back at 4pm to ask for clarification. He told me that the refund had not been issued on 30/12/2025 as his colleague Will had told me over the phone. Omar said he had passed on the request to the finance team today and that I 'should' receive it tomorrow as "the smaller the amount, the quicker it gets processed, so you are lucky".Under the Consumer Contracts Regulations, a refund for a cancelled service must be processed without undue delay and within 14 days. We are now at 37 days, which is a clear breach of my statutory rights. Furthermore, Section 49 of the Consumer Rights Act 2015 requires that services be provided with 'reasonable care and skill.' The repeated misinformation I received from your staff - specifically being told on 30/12/2025 that the matter was 'sorted' when it had not even been sent to Finance - demonstrates a total failure to meet this standard.I am now requesting the immediate return of my £250. Beyond the refund, I find the lack of professionalism and the tone of the communication I have received to be unacceptable for an approved Land Rover retailer. I look forward to hearing how you intend to rectify this situation and what steps you will take to restore my trust in your branch.

My son purchased a Discovery YC69 YTY early last year for about £38k with just 28,000 miles on the clock. It has been back in with Lookers for around 3 months since then and first developed faults within days of being purchased. These faults continue. He persevered having been told Lookers would take the car back if they could not completely fix everything.Before Christmas Lookers had it for 6 weeks and told us the car was fine, the turbo and dpf had been checked and it was back working. That was the 18th December. Just days later a turbo and the dpf needed replacing as the car failed again.He has been told now that Lookers believe the vehicle is fit to be driven again and no further investigation will take place. However, the approach of simply replacing parts will not solve the underlying cause of the problems and there is a strong chance of engine damage and a repeat of the problems over the next 12 months by which time the car is out of warrantyThere have been numerous other faults to do with brake discs, aircon and rear windows wiring, and it is simply too many on a car of this age and price, especially if it really went through the Lookers pre-purchase checklist. (It originated at Lookers in Scotland not Bishops Stortford)We believe a full refund is due as the car sold was not as described but have been told to expect a £7k loss. I really do not wish to go down the legal route but it is in Lookers best interest to resolve this amicably and quickly by refunding the purchase price.He needs a vehicle of this size as he transports dogs regularly to training and he would consider buying another vehicle from you but has lost confidence in this one as the probability of breaking down with dogs in the car is too great and the consequences could be very serious.I am waiting for a full service history and pre-sale checklist as well as a new proposal from Lookers to refund the car cost but want this matter resolved this week and felt it was appropriate to raise with the head office to try to reach an amicable solution.

This is purely about the after sales service over a minor issue that hasn’t been dealt with and could escalate. I’m am very happy with the sales service and my discovery sport however a piece of door trim is loose. Following contact on your generic number on 5th dec about this I was assured an email was sent to the service team who didn’t contact me I chased a week later and after the intervention of the sales executive Rob Haigh I was called back by Kyle on 11th dec I explained the issue which I was sure was some faulty clips. An appointment on 15th was agreed for what I thought would fix the issue this was several days later. When I came Kyle took the car to the service team who confirmed it was a broken clip. But rather than fixing it Kyle said the clips had to be ordered and due to the Christmas period he couldn’t say when this would be. I explained I was driving to Spain on 29th dec for 3 months and wanted it sorted before i left. On 23rd I contacted Rob again for his intervention and he advised the service team had left for Christmas but he would email them all so someone could contact me on Saturday 27th when they were back. Needless to say there has been no contact at all. During this time I looked up the part and ordered 50 trim clips which arrived less than 24 hours later I’m not sure how to fit them but then why should I when the car is under warranty and you were fawning all over when I was buying the car. Your good sales service has been let down badly by your shoddy after sales service team. I’m leaving tomorrow at 6am so any further communication should be by email and if the trim falls off while I’m in Spain I will expect you to compensate me.

I am owed £250 from the 28th November for a deposit from a log book. I was told that funds had been released on the 28th yet still to recieve. I was never told that this would take 10 working days until after and I am shocked that it should take this long... that said it is now day 13 and no sign of funds, no pending payment and no reponse from my daily emailsThis is on my credit card that I am now being charged interest on, it is just over a week until Christmas and I really need the funds returning asap

I purchased the vehicle from Lookers land rover Bishop Stortford. As I reside in SW Scotland it was done online and selected approved used land rover for the purchase so I had the reassurance that the vehicle with be delivered in pristine condition, it is not!In the first instance the delivery was delayed twice and very last minute at great inconvenience as I was left without a vehicle which impacted me being able to attend meetings with my clients, but I can get past that. When the vehicle was delivered albeit two weeks late it was left with barely enough fuel to get me to a petrol station, there was a strong smell of stale smoke when I got in and the driver side window controls finish was all peeling off looks very used. There are multiple paint defects to the exterior that have not been addressed, which could have since they had it two additional weeks. I feel this vehicle has not been thoroughly inspected and prepared to a standard I would expect from land rover.Other issues, no service history document, or owner’s manual issued with the vehicle, no V5C new owner slip issued so how do prove I’m the new owner as I await new V5 from the DVLA. The InControl app was still assigned to the previous owner so unable to access the full functionality, finally got Incontrol access resolved today by all subscription services are showing as expired not usable?I have issued my concerns by email to salesperson Paige Evans (who was helpful) who has now referred them to Mohammed Adbi used sales manager. I’m still awaiting his final proposal to deal with the issues, but initial discussions have involved being sent an odour vaporising device to do myself and me taking the vehicle to Volvo dealer in Glasgow to carry out paint repairs?This is not what I expected from land rover customer care and highly disappointed thus far, I feel like I’m a dealing with a back street used car garage and not a land rover dealership

I am writing to follow up on my previous correspondence and to formally record the latest developments regarding the ongoing matter with my Land Rover Defender 110 (registration J88 NDM).Earlier today, I received a call from Helen at VOR Jaguar Land Rover Assist, demanding that the hire car I currently have to be returned no later than Thursday 4th December and that failure to return the vehicle would result in legal action. Helen was extremely insistent that the car must be taken back, despite me making it clear that I had not been updated by JLR on my complaint and also failing to take into consideration the safety concerns with my car.Although I have received acknowledgement of my formal complaint from JLR Customer Relations, the issue remains unresolved by either Land Rover Hatfields or Land Rover Bishop’s Stortford.When speaking with VOR Land Rover Assist department on the 18th November at Bishops Stortford regarding the Hire Car, I was offered a pre-paid taxi to get home, this was not accepted.The hire car was then provided to me and I was informed that the repair work should begin on the 5 December—something I have in writing. This, I thought, would give me time to contact you to get this matter resolved, I also made it clear to Mr Ali at Bishops Stortford that due to the severity of the matter and the faults with the car I will not be driving it again.As previously mentioned, Land Rover Bishop’s Stortford has stated that an email had allegedly been sent “by myself” to request that the work was to go ahead on Monday 24th November. This email did not come from me, and I did not agree to any repairs listed on the Health Report.Given the request for the car to be returned this coming Thursday, I will now be left immobile and unable to carry out my day to day work commitments.As this matter has now been unresolved within the last 14 days, I will be forwarding this complaint to the Financial Ombudsman and also seeking legal advice regarding Consumer Rights.Given the seriousness of the situation, the conflicting information I am being provided, and the unacceptable delays, I request urgent clarification and immediate action from Land Rover Customer Relations. This situation is causing significant personal, safety, and financial impact, and I expect this matter to be prioritised accordingly.I look forward to your prompt response.