I hope this message finds you well. I am writing to formally raise a complaint regarding the unsatisfactory repair work and poor service experience I have encountered at your Bishop branch, specifically involving your sales representative, Darren.At the time of purchase, we identified and notified Darren about the deep scratches on the vehicle’s exterior. He acknowledged the issue and assured us that it would be properly repaired. On the day of delivery, the scratches were still visible, but Darren mentioned he was in a rush and again promised that the branch would take care of the repair afterward.Despite multiple follow-ups, both over the call and through several emails, the scratches remain poorly repaired and still visible. Darren has since claimed that the issue was not raised at delivery, which is completely untrue, as it was discussed and agreed upon from the very beginning.It is disappointing that, after repeated attempts to resolve the matter, the branch is not accepting responsibility and the repair work remains below acceptable standards. Therefore, I am now escalating this to Head Office for your intervention and assistance in resolving the matter appropriately.I kindly request that Head Office:Review the handling of this case by the Bishop branch team.Arrange for a proper inspection and professional repair of the affected areas.Ensure accountability and better after-sales support from your sales staff.Please let me know the next steps or if you require photos, repair reports, or copies of previous correspondence to assist with your review.I look forward to your prompt response and a fair resolution.

Dear Sir or Madam,I posted a review on trust pilot. You invited me to email you.My experience is as follows.On Tuesday 23rd September I called the lookers dealership in Bishop Stortford and spoke to an Omar Iqbal a sales executive and made an appointment to view a Range Rover sport autobiography hybrid. I asked questions about the car before I made the appointment. Did it have a spare wheel and did it have an electric retracting tow bar. Two must haves to my needs. I was told it did.I arrived and liked the car, but there was no spare wheel.I was told a space saver could be fitted and quoted for a space saver to be fitted. I agreed the price. I signed the paperwork.On Friday 26th September I transferred all of the funds. I was told I would have confirmation of change over day on Monday. I was trading in my old Range Rover sport ( bought from same dealership 10 years ago) I phoned Monday to have confirmation that funds were received.I agreed Wednesday 1st October for collection.I cancelled the insurance on my vehicle and set up the insurance in the new vehicle. EY25 NTN.On Wednesday morning I received a call from Omar to tell me that a space saver could not be fitted as they are a factory fit only.!!Unbelievable.I asked for a replacement to be found.None availableI told Omar where a car was right now. Marshall’s in Ipswich. Told him to go and buy it for me to make good their mistake. He refused.And this is customer sales and Service? No wonder you’re losing market share.Very best wishes,mark rigby

I purchased my Evoque 12 months ago from Lookers Bishop's Stortford AE72SMV. It has had niggly problems from day one but yesterday I broke down completely on a busy roundabout in Great Dunmow. Red battery warning light came on and 2 miles later the car lost power and a further warning flashed up about gear selection failure. The car literally just stopped. Lost gears and speed finally just stopping. I'm diabetic, had a 1 year old in the car with me along with a heavily pregnant lady. Another motorist thankfully stopped to assist me and we got the baby and pregnant mum to safety at my Daughters house in Dunmow. RAC were called but took too long to arrive so a local recovery truck collected my car and brought it back to Saffron walden. Police attended scene as I was blocking the whole road. Car has been jump started to get on to low loader and delivered to my local garage in Saffron Walden as at the time ( 16:45) none of your service phones were being answered. Car is just out of Warranty and I decided not to extend as car is only just 3 years old and do not have a spare £940 for 12 months. Garage have called today to say Alternator may need replacing along with the battery which is going to cost £2000 plus. Considering the car was thoroughly checked by yourselves when I purchased it and have done very little mileage in it i am disgusted that this has happened on a relatively new car.Your thoughts would be interesting?

The handover was good and very helpful

No problems with the booking work correctly carried out.Well organised visit. I'm a happy customer.

All went great

The security update is a quick and simple update, so that meant that I could wait while it took place, I arrived 30 mins early and was allowed to work in the wating area. The car was completed and handed back to me nice an early.

The online booking didn’t function (error 404) and I had to telephone - but all was goodFriendly helpful staff - pleasant surroundings

All good and easyQuick service.

The vehicle was as expected as it is my fifth Land Rover and am very happy with it. The Sales person was very knowledgeable technically and this made it a smooth handover and he was very helpful.