I didn’t visit the dealership due to covid. I didn’t give 5 stars for finance because the finance figure I was quoted a few months before delivery was wrong and I was told I had to pay approx £18 more a month a few days before delivery
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Cliff was extremely helpful throughout, keeping me updated on the collection of the car all paperwork was done online which was really easy and straightforward
Verified User
•
Sep 20, 2021
4.0/5
4.0/5
A bit more forthcoming with information eg the 165 point check results. Also don’t just rely on the customer to pick out faults/chips issues be proactive it creates a trust buyer and seller
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Excellent service from the service team particularly Nick who provided expert knowledge and great service that puts the customer first.
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Outstanding customer service from Ian Newell. He is an excellent ambassador for the brand. He managed the end to end process superbly, including adeptly managing expectations on delays. Could not have asked more from him. Thank you
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Due to Covid had to do the whole process online and phone. Ian Newall was great and took me through the process step by step. Making what I though would be a difficult process pretty straight forward.
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Dennis was very helpful
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Rob Haigh is one of the most competent car salesmen I have ever dealt with. Helpful, friendly, does not over promise or over sell. A realm pleasure tpo do business with
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Ian Newell handled the sale, he was very professional, knowledgeable and communicative keeping us well informed throughout the purchase process.
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
The person in charge of my service was very helpful
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I didn’t visit the dealership due to covid. I didn’t give 5 stars for finance because the finance figure I was quoted a few months before delivery was wrong and I was told I had to pay approx £18 more a month a few days before delivery
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Cliff was extremely helpful throughout, keeping me updated on the collection of the car all paperwork was done online which was really easy and straightforward
Verified User
•
Sep 20, 2021
4.0/5
4.0/5
A bit more forthcoming with information eg the 165 point check results. Also don’t just rely on the customer to pick out faults/chips issues be proactive it creates a trust buyer and seller
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Excellent service from the service team particularly Nick who provided expert knowledge and great service that puts the customer first.
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Outstanding customer service from Ian Newell. He is an excellent ambassador for the brand. He managed the end to end process superbly, including adeptly managing expectations on delays. Could not have asked more from him. Thank you
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Due to Covid had to do the whole process online and phone. Ian Newall was great and took me through the process step by step. Making what I though would be a difficult process pretty straight forward.
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Dennis was very helpful
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Rob Haigh is one of the most competent car salesmen I have ever dealt with. Helpful, friendly, does not over promise or over sell. A realm pleasure tpo do business with
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
Ian Newell handled the sale, he was very professional, knowledgeable and communicative keeping us well informed throughout the purchase process.
Verified User
•
Sep 20, 2021
5.0/5
5.0/5
The person in charge of my service was very helpful