Following my complaint regarding poor communication, I was delighted to receive a phone call from the sales manager today explaining the procedure following a cancelled sale due to the unserviceability of my current Land Rover. I very much hope to purchase my 5th Land Rover from you soon. (Hopefully, the new wiring harness will fix the alarm fault that I have had since last October - 4 attempts to rectify)

I paid a deposit of £1000 against a used Land Rover Discovery Sport and reluctantly had to cancel the sale due to my current car being unserviceable. I was still hoping to buy another Land Rover from you, but all communication has broken down and you have barred my phones from contacting you. I fully understand you having to remarket the car I was buying and I am prepared to cover your expenses, however this poor communication has been so disappointing. I hope you will look into this and contact me as soon as possible.

To All,I am writing to formally complain about the ongoing issues I have experienced with my Range Rover Evoque and the extremely disappointing service I have received throughout my ownership of the vehicle.I have owned this vehicle for approximately three years (since 10_07_2023) and, throughout that time, it has been subject to numerous recalls and ongoing faults. From the day I collected it, I have never felt that the vehicle drove properly. Having previously owned both Evoque's and a Velar, I am very familiar with how a Range Rover should drive, and this vehicle has consistently fallen below those expectations. Shortly after taking delivery of the vehicle, I returned it to my local retailer due to unusually loud engine noises whilst driving. I was reassured that this was normal and simply a characteristic of the newer model. Since then, I have experienced ongoing issues with the vehicle juddering and wobbling whilst driving, which have progressively worsened over time.Last year, whilst driving, multiple warning messages (Emergency Break Assist Unavailable, Lane Assist unavailable, Stability Control Not Available) appeared on the dashboard alongside an engine light. I contacted Land Rover Assist whilst on the road and explained that I did not feel comfortable continuing to drive the vehicle. I was advised that the issue was likely something as minor as a leaf obstructing a front sensor. I was told that Range Rover were too busy to book my car in and the only way to get it seen to would be to arrange a home call out; I was therefore encouraged to continue driving the vehicle home before arranging assistance there. Land Rover Assist subsequently attended my home address and advised that they could find no faults with the vehicle and that it was safe to drive.The warning messages (Again, Emergency Break Assist Unavailable, Lane Assist unavailable, Stability Control Not Available, and the engine light) continued to appear repeatedly over the following months. At the same time, the vehicle's juddering and instability became increasingly noticeable, particularly at higher speeds. I booked the vehicle into a Range Rover retailer and explained the issues in detail. Despite months of dashboard warnings and ongoing drivability concerns, I was informed that diagnostics had not identified any faults and the vehicle was returned to me with assurances that it was safe to continue driving.A few months later, the situation escalated significantly. Whilst driving on a dual carriageway, the dashboard warnings and engine light appeared again. On this occasion, the vehicle lost power completely. Although it continued moving, pressing the accelerator had no effect, and the vehicle would not rev. This was an extremely concerning and potentially dangerous situation.I managed to pull over safely, switched the vehicle off, waited several minutes and restarted it. The warnings remained present, but I was able to slowly drive the vehicle home before contacting Land Rover Assist again. The technician who attended (22/04) immediately identified the fault as a failed ERAD unit and advised that this was a known and common issue affecting hybrid Evoque models. He explained that the electric drive system was failing during the transition between electric and petrol power, causing the dashboard faults and, ultimately, the loss of drive I had experienced.I was instructed to drive the vehicle in Sport mode to avoid the electric system and take it to Taylors in Dunmow. I was also informed on two separate occasions that Land Rover Assist had booked the vehicle in and arranged a hire car for me. When I arrived, I discovered that neither of these things had been done. Taylors had no booking for my vehicle and no hire car had been arranged. Fortunately, the team there were able to accommodate me and arrange alternative transport, but this represented yet another failure in what was already becoming a highly frustrating situation.What is particularly concerning is that I reported these issues repeatedly over an extended period and was continually reassured that the vehicle was safe to drive. It was only after the vehicle suffered a loss of power whilst in motion that the fault was finally identified. Had that loss of power occurred in different traffic conditions, the consequences could have been significantly more serious.To further compound matters, the replacement vehicle provided to me was itself faulty. On 23 May, whilst using the hire vehicle supplied during the repair period, the engine light showed on the dashboard. Having already lost confidence in the reliability of my own vehicle, it was extremely frustrating to experience a warning light on the courtesy vehicle as well. At that point, I found myself without confidence in both my own vehicle and the replacement vehicle provided by Range Rover whilst mine was supposedly being repaired. This only added to the inconvenience, disruption and lack of confidence I have experienced throughout this entire process.My vehicle then remained with Taylors for over a month. During this period, I received virtually no communication and had to chase updates myself. When I eventually managed to obtain information, I was advised that numerous parts were required and that one critical component was on back order until 8 June. Despite this, I received a call on 1 June advising that the vehicle was ready for collection. I collected it the same day and immediately discovered, on the drive home, that the issue had not been resolved.Whilst the dashboard warnings and engine light have disappeared, the vehicle continues to judder and wobble exactly as it did before it entered the workshop. In fact, it now appears to be worse. After a month off the road, numerous visits, multiple breakdown incidents, repeated assurances that the vehicle was safe to drive, and a major repair process, I am in exactly the same position as I was before. I find this wholly unacceptable.At no point should a vehicle of this value and reputation have suffered such persistent and unresolved faults. More concerningly, I have repeatedly reported concerns about the vehicle's behaviour, only to be reassured that it was safe to drive, before eventually experiencing a loss of power whilst travelling on a dual carriageway. This has not only caused significant inconvenience but has also raised serious concerns regarding vehicle safety, diagnosis standards and the quality of customer support provided by both Land Rover Assist and the retailer network.Given the vehicle has now undergone a substantial repair process and remains faulty, I have serious concerns that the underlying issue has not been correctly diagnosed or rectified. I have lost confidence in the reliability and safety of the vehicle and require confirmation of what further steps Range Rover intends to take should this repair attempt prove unsuccessful.After three years of issues, multiple recalls, repeated assurances that the vehicle was safe to drive, I do not believe my expectations as a customer have been met in any respect. I purchased a Range Rover expecting a premium product and premium customer service. Unfortunately, my experience over the last three years has been the complete opposite. The level of reliability, support and communication I have received falls far below what I would expect from a brand of this reputation and price point.I require a clear and comprehensive resolution plan within 14 days, including confirmation of how Range Rover intends to permanently rectify the fault. Should the vehicle remain unresolved, I will have no option but to seek advice regarding termination of the agreement and pursue all available avenues of complaint and recovery. Please note that I am also raising this matter with the vehicle's leasing provider, as I believe they should be made aware that the vehicle remains faulty despite a substantial repair attemptI look forward to receiving your urgent response.Regards,Niamh Robson

I got an email this morning saying that Mo was too busy to contact me last week, in fact he was to busy to reply at all. The result of this was I wasted all day Thursday waiting for him to call, no call no prior warning that it would not happen. In this mornings email he asked if would I be free to take a call today (Saturday) I replied that wouldn't be a problem so I waited for his call - it never came. So I wasted yet another day because you couldn't be bothered. Like I say I think my problem is urgent but obviously you have sold the car and now couldn't care less.

On 8 May I paid a deposit of £1000 to secure a Range Rover P525 (reg BD71ZGB). I completed the purchase (physically at Bishop Stortford) on 21 May. The transaction (a PCP) involved a part-ex of my existing Range Rover (reg YC18ASV) and a cash-back of £2670. I was assured the cash-back would be paid within 5 working days. I also assumed that the deposit, made by credit card, would be immediately refunded as purchase was complete.It is now 5 June, over 2 weeks and 11 working days since the purchase and I have not received the cash-back or deposit refund, despite chasing the sales team at Bishop Stortford several times. I have also seen Payment Request forms sent by the sales team to Bishop Stortford finance team which are dated 1 June, 11 days after purchase date.This is completely unacceptable, and the outstanding £3670 I am owed is costing me interest for every day it has been delayed. This is my 8th Range Rover, I have dealt with a number of LR dealers, and this is my most disheartening experience to date. It is highly unlikely I will return to LR Bishop Stortford for servicing or any future purchase.

So this follows up on a previous complaint. I got an email from the Sales Manager asking for times to talk on the telephone to move things along. So I emailed back with the times but got no acknowledgement or in fact any response at all the times I suggested have now passed so obviously no progress. I consider this an urgent matter and still await a response so if you must delegate again perhaps chose someone who gives a damn.

I was conned into buying the extended warranty for my car. The car salesman “Ben” who has now left the company told me it was with the manufacturers however I only found out when the one year of me having the car that it had run out once I received the letter in the post and enquired as I paid for it to only be informed my warranty is with RAC. I tried to complain regarding this at the time as I would have looked around and maybe not have brought the car with yourselves but Ben clearly just wanted a sale. I was only offered a refund of what I had paid for the extended warranty when I complained I did not know this was with RAC which isn’t good enough and I said so at the time but had no response ever since..I tried to ask for documents on what this extended warranty includes but have had no correspondence and now wish to take this further up due to the lack of communication! I need to know what is and isn’t covered! It is seems dodgy, first being miss old warranty and then to be sent a document which was signed a year later with the extended warranty details that was never sent to now not even being sent warranty documents.

Please provide me with an email address so that I can forward on the full issues in detail.

I part exchanged vehicle KM24LPC on 14th April 2026. A part exchange figure was given and agreed, on that date I collected land rover Evoque EY75FXS,In exchange for mercedes KM24LPC.No settlement figure, as yet has been sent to mercedes finance , as agreed by yourselves. After being informed payment has been made to mercedes by land rover bishops Stortford , this morning mercedes state NO payment has been received.Can you , therefore please inform me, when the settlement figure will be sent to mercedes ?. I have made several phone calls and sent several emails to lookers land rover bishops Stortford, and still no funds have been paid to mercedes. This is a shocking service, and the worst customer care I have ever received.

I guess I should have listened. folk suggested to me that Lookers would be all over you pre-sale and then not interested post sale and that seems to be proving to be the case. I purchased EF24JUY for you for what is to me a considerable amount of cash. A few things went wrong , delivered with out deployable step fitted (paid for and agreed pre-sale) part ex car was not collected (again as agreed pre-sale) in fairness both these things were rectified by yourselves. But the I asked for some stuff the main things were how does the approved warranty work and do I need to get the car serviced immediately - these post sale questions were ignored. So after googling I discovered that the "Approve Used" is not really worth the paper its written on for a nearly new car, its subsumed by the manufactures warranty which specifies that the car must be serviced according to the appropriate schedule, a few rudimentary checks were of course carried out. That bring me to my next point and actually the source of may confusion, the car says a service is overdue, my remote says a service is due in 9000+ miles and in fact the OSH seems to suggest that the 24 month service should have already beed carried out prior to selling the car to me. So my questions ar simply is the car covered by any warranty is the 24month service is not done and of caused does it need doing immediately and if so who pays. I have copies of the vaguely answered emails if you need them, the salesman preferred to use WhatsApp as the main method of communication which has since disappeared.