I was offered a service plan for my Jaguar which I accepted which included the MOTa plan of regular payments was agreed but on the first service i was told that IO would have to pay for the MOTHowever when i agreed the first service and MOT would occur at the same timeWhen I queried the necessity to pay up front it was said that the account would be in a slight deficit even though regular payment plan had been set upWhen I again queried the charge no one has come back to mePlease investigate and repay the £49.00

From: Alex GravesSent: 02 April 2026 10:59To: 'GDPRHelp@lookers.co.uk'; 'feedback@lookers.co.uk'Cc: 'danielmerrett@looker.co.uk'Subject: SAR request and complaint over warranty miss-sellingGood Morning,I am sorry to be requesting this but I have tried to contact your Lookers branch in Aylesbury several times over a warranty matter and each time I get told I will get a call back/email back and nothing has come back to me yet. It’s been a week since my initial request to the dealership for help in the matter and no return contact, so I can only assume that they have no interest in resolving it.I bought a Jaguar F Pace, reg no EY21NHF at the end of April last year. The salesperson who delt with it was called Nick Levison.As part of the negotiations to do the deal, it was agreed that a 2yr approved warranty would be included. At the time your group had a promotion on for 2yr warranty if you took finance, I paid for the car outright but it was agreed to include the 2yr warranty if I paid the money before the end of that month to help you meet sales targets. Which I did. We agreed to deliver the car to my home as it wasn’t ready for collection on the days I could make, due to delay in having the car prepped for sale. So I was surprised to receive in the post recently a letter from jaguar asking me if I wanted to extend my approved warranty after only one year had passed.My full name is Alexander Graves, I bought the car for my wife and it is registered in her name, Alexandra Gadd.I believe the conversations with Nick on the car were made at the end of April 2025 both via email and phone. So for this SAR can I please have all emails and phone conversations with Nick relating to the transaction. The email address I was using was alex_graves@hotmail.com and calls both from and to me were made on 07779297182, which remains the correct number to reach me on.I believe the purchase price was £33,869 incl vat (of which 32,920 was the car, 41.67 was for fuel and 749.17 was for the extra 12months warranty)I’d really rather not go down this route and remain open to adequate resolution but like I said, a week of being ignored is enough, hence the SAR, so I can take the matter to the ombudsman and complain to other relevant bodies about the miss-selling. I understand under GDPR rules, you have 30 days to furnish the information or it’s an ICO matter. And in general want to complain about the lack of response from your firm to this, hence have copied in the feedback team as well.I look forward to your prompt response.Kind RegardsAlex

Dear SirsWe have attempted to fill in the after sales form but it is beyond us!However we would like to say that we feel we have received excellent, considerate service at every stage of the sale.A special mention about Sean Weekeswho has patiently dealt with all our enquiries.Many thanksClive & Gerry Booth

Dear Cinch Resolutions Team,I am writing to formally complain regarding a Land Rover P300e (Reg: LS21 FBV ) purchased from Cinch in January 2025.It has recently come to my attention that the software for the vehicle at the point of sale to me was a full year out of date and this has meant that a number of highly critical updates have been missed.The vehicle has encountered multiple safety critical issues over the past year including;• Entering ’stop safely - loss of drive' mode and cutting out completely whilst in use.• Severe shuddering whilst driving the vehicle• Failing to enter EV mode at all constantly citing 'EV mode temporarily not available’ - increasing the cost of running the vehicle considerably• Parking brake refusing to be taken off, leaving the vehicle stranded.I am holding Cinch liable based on the following:1.Latent Defect (Consumer Rights Act 2015): As a P300e, this vehicle requires specific software versions (Pivi Pro 4.1.6 or higher) to ensure the stability of the braking and PHEV systems. This vehicle was sold with outdated software that contained known bugs, meaning it was not of "satisfactory quality" or "fit for purpose" at the time of sale. As you will see in the attached picture, I have discovered that the most recent software update was completed in January 2024, a full year before I purchased the car from you. Basic research will show that the vehicle should have been running Pivi Pro Version 4.2.1 in January 2025. The vehicle was sold to me with OS version 2.5.1.2.Failure of Warranty Repair: During the past year I have reported multiple issues to your approved repairer (Lookers Land Rover Buckinghamshire) and they have undertaken a number of repairs, including some in April 2025 whilst the vehicle was still under warranty. Lookers Land Rover failed to identify that the software was severely out of date. Under the Consumer Rights Act, a fault present within the warranty period remains the responsibility of the seller/provider to rectify, even if the warranty has since expired.3.Safety Concern: I have experienced significant problems with this vehicle throughout my time in owning it including shuddering, cutting out completely whilst being driven, failure to enter EV mode at all and a handbrake that has failed to operate correctly. These are all major safety risks which even basic research suggests are highly likely to be connected to the out of date software. With that in mind, I no longer have confidence in the vehicle's safety.Required Action:I require Cinch to authorize and cover the full cost of a "total system software calibration and update" and a full mechanical inspection of the vehicle to ensure that all issues that may have been affected by the out of date software are corrected and that the vehicle is safe and fit for purpose.If this is not resolved within 7 days, I will be escalating this matter to the Financial Ombudsman Service (regarding the finance/purchase) and The Motor Ombudsman for the service failure.I look forward to your immediate confirmation that this repair will be covered.Your faithfully,Andrew Tippen07742 635948Cc. Lookers Land Rover Buckinghamshire - for the attention of the Head of Business. Please note that I am now holding both parties jointly liable for the failure to rectify a safety-critical fault which was present during the warranty period.

I write to formally request a full refund for the vehicle purchased from your dealership on 9th April 2025, under my statutory rights pursuant to the Consumer Rights Act 2015.Since the 19th of December 2025, I have been left without the vehicle, which has remained in your possession due to ongoing faults that have occurred intermittently from the time of purchase. During this time, I have not had access to the vehicle that I purchased and relied upon. Today, the hire vehicle that had temporarily been provided to me was also removed, leaving me entirely without transport. Further to this, I received notice that the hire vehicle would be removed at 18:37 on Friday evening and the tone and vocabulary of the email from VOR was both threatening and, in places, inaccurate.This situation has now placed me in an extremely difficult position. I am a busy secondary school teacher with two young dependants, and the removal of the hire vehicle has left me unable to carry out essential daily responsibilities: including travel to work and caring for my family.The core issue remains that the faults with the vehicle were known at the time of sale, yet this information was never disclosed to me when I specifically asked about the vehicle’s history prior to purchase. It is therefore clear that the vehicle was sold in a condition that was not of satisfactory quality and not fit for purpose, contrary to the protections afforded to consumers under the Consumer Rights Act 2015.In addition, The Consumer Protection from Unfair Trading Regulations 2008 will also apply on the basis that the car was sold on following a ‘misleading action’. As noted above, at no stage was it ever disclosed that the vehicle had undergone significant works with regards to the gear box; notably, a complete replacement! Had this have been known at the time, I would not have purchased the vehicle. I was only informed about this replacement when the car had to be returned due to ‘gear box fault’ errors continually showing on the dashboard.At the time of purchase, the vehicles history was shown on the computer screen which highlighted services and MOT checks but never anything as significant as a gear box replacement.I was later informed, when the car was returned to your garage in December 2025, that the repair to the gearbox was carried out by Lookers, and indeed, undertaken by your own technicians. It is therefore without dispute that this information would have been known to Lookers at the time of sale.I note that your representatives have recently attempted to rely on the position that the matter falls outside of warranty. This also appears to be misleading as I was informed by Ryan that it was covered for repair only now to be told that it now might not be covered. The ongoing saga is not only exasperating but also having a detrimental impact on my professional and family life with the worry being all-consuming.The level of service and after-care here is non-existent; being assured of one remedy, only to be later told another, all whilst my my car sits dormant and I remain without a vehicle. There is a clear pattern of uncommunicative acts and omissions here, something which the Consumer Protection from Unfair Trading Regulations 2008 guards against.With all above points stated it must also be noted that this is not a warranty issue. My claim arises from statutory consumer protection rights, which exist independently of any warranty and cannot be contracted out of.Given that:• The vehicle was purchased on 9 April 2025.• I was misled into the purchase.• I have not had use of the vehicle since 19 December 2025.• The faults appear to have been present or known at the time of sale.• I have now been left entirely without a vehicle.I must formally request that Lookers Jaguar Land Rover Buckinghamshire arrange a full refund of the purchase price without further delay.I do believe that I have given every opportunity to resolve this issue but still, after 3 months, I am no further forward. I have not seen my car since the 19th of December 2025, and I have no faith that this will be repaired to any industry standard as the part required is not even made by JLR anymore as I have been informed on several occasions by the service team.We decided to purchase this car from yourselves, as an official Jaguar Land Rover dealership, which would afford us the peace of mind that this would be an approved used vehicle: the opposite has been found to be the case!If this matter cannot be resolved promptly, I will have no option but to pursue further remedies available to me.I was told on purchasing the car that buying a Land Rover is like buying into a relationship, or family. A bold claim that stayed with me! Well, if any sales company makes such an assertion, it is then fair to hold them to the standards that define any meaningful relationship. These typically include trust, communication and accountability.

For attention of Lookers JLR Buckinghamshire General Manager,I am writing to you today not just as a dissatisfied customer, but as a loyal client who has purchased and serviced three vehicles from your dealership.My current experience regarding a persistent windscreen leak on my Land Rover Discovery has been incredibly disappointing and I want to make you aware of what I see as a lack of professional standards displayed by your service department.This issue was first identified on 28 October 2025. It is now nearly six months later, and I am still driving a defective vehicle. The timeline of your dealership's failures is unacceptable:12 January 2026: After waiting months for a courtesy car, I brought the vehicle in. By lunchtime, I was told the "issue was the windscreen" - a self-evident fact I had already reported. I was told a part would be ordered and sent away. I would happily have popped in for someone to check the issue back in October 2025, which wouldn’t have meant waiting for 2.5 months to be told what was fairly obvious.10 February 2026: My second booking was cancelled by your team only the day before, citing no windscreen in stock.17 March 2026: My third booking. Having heard nothing, I called at 4:45 pm the afternoon before, only to be told - once again - that the part was not in stock.It is staggering that your team had no intention of calling me to cancel this third appointment. Had I not chased you, I would have suffered yet another wasted trip time, petrol and inconvenience. Furthermore, I previously sent a video clearly demonstrating the deafening noise caused by the leak while driving; I did not even receive the courtesy of an acknowledgement, let alone a response.The physical state of the car is now a major concern. We have endured wet carpets and a glovebox full of water. This is a premium vehicle that is being allowed to deteriorate through your inaction. I am deeply concerned about long-term mould, electrical damage, and the significant loss of value to my asset.It has now been six months of unnecessary inconvenience, wasted time, and additional expense caused by the handling of this matter by Land Rover. This experience has fallen significantly short of the standard I would expect. As a loyal customer of three vehicles, I expect far better.I now require the following from you personally:1. A definitive date for the repair, with a personal guarantee that the windscreen is physically in your possession.2. A full interior inspection and valet to address the water damage to the carpets and glovebox.3. A formal proposal for compensation for the six months of distress, inconvenience, and the blatant disregard for my safety and time.If you do not feel that you are able to address my issues, I am more than happy to escalate it to a higher level within Land Rover.I look forward to your urgent response with a direct plan of action.Yours faithfullyJulian Ormerod

2 Coopers Bank RoadLower GornalDudleyDY3 2PTFAO The ManagerLookers Land RoverUnit 2, Aesop Business ParkAesop RdAston ClintonAylesburyHP22 5XX16 March 2026…and via email:AndreiGanea@lookers.co.ukmichaelyork@lookers.co.ukfandicomplaints@lookers.co.ukvehiclecomplaints@lookers.co.ukRyanmoran@lookers.co.ukDear SirsRE: Formal Request for Refund under Consumer Protection RightsI write to formally request a full refund for the vehicle purchased from your dealership on 9th April 2025, under my statutory rights pursuant to the Consumer Rights Act 2015.Since the 19th of December 2025, I have been left without the vehicle, which has remained in your possession due to ongoing faults that have occurred intermittently from the time of purchase. During this time, I have not had access to the vehicle that I purchased and relied upon. Today, the hire vehicle that had temporarily been provided to me was also removed, leaving me entirely without transport. Further to this, I received notice that the hire vehicle would be removed at 18:37 on Friday evening and the tone and vocabulary of the email from VOR was both threatening and, in places, inaccurate.This situation has now placed me in an extremely difficult position. I am a busy secondary school teacher with two young dependants, and the removal of the hire vehicle has left me unable to carry out essential daily responsibilities: including travel to work and caring for my family.The core issue remains that the faults with the vehicle were known at the time of sale, yet this information was never disclosed to me when I specifically asked about the vehicle’s history prior to purchase. It is therefore clear that the vehicle was sold in a condition that was not of satisfactory quality and not fit for purpose, contrary to the protections afforded to consumers under the Consumer Rights Act 2015.In addition, The Consumer Protection from Unfair Trading Regulations 2008 will also apply on the basis that the car was sold on following a ‘misleading action’. As noted above, at no stage was it ever disclosed that the vehicle had undergone significant works with regards to the gear box; notably, a complete replacement! Had this have been known at the time, I would not have purchased the vehicle. I was only informed about this replacement when the car had to be returned due to ‘gear box fault’ errors continually showing on the dashboard.At the time of purchase, the vehicles history was shown on the computer screen which highlighted services and MOT checks but never anything as significant as a gear box replacement.I was later informed, when the car was returned to your garage in December 2025, that the repair to the gearbox was carried out by Lookers, and indeed, undertaken by your own technicians. It is therefore without dispute that this information would have been known to Lookers at the time of sale.I note that your representatives have recently attempted to rely on the position that the matter falls outside of warranty. This also appears to be misleading as I was informed by Ryan that it was covered for repair only now to be told that it now might not be covered. The ongoing saga is not only exasperating but also having a detrimental impact on my professional and family life with the worry being all-consuming.The level of service and after-care here is non-existent; being assured of one remedy, only to be later told another, all whilst my my car sits dormant and I remain without a vehicle. There is a clear pattern of uncommunicative acts and omissions here, something which the Consumer Protection from Unfair Trading Regulations 2008 guards against.With all above points stated it must also be noted that this is not a warranty issue. My claim arises from statutory consumer protection rights, which exist independently of any warranty and cannot be contracted out of.Given that:• The vehicle was purchased on 9 April 2025.• I was misled into the purchase.• I have not had use of the vehicle since 19 December 2025.• The faults appear to have been present or known at the time of sale.• I have now been left entirely without a vehicle.I must formally request that Lookers Jaguar Land Rover Buckinghamshire arrange a full refund of the purchase price without further delay.I do believe that I have given every opportunity to resolve this issue but still, after 3 months, I am no further forward. I have not seen my car since the 19th of December 2025, and I have no faith that this will be repaired to any industry standard as the part required is not even made by JLR anymore as I have been informed on several occasions by the service team.We decided to purchase this car from yourselves, as an official Jaguar Land Rover dealership, which would afford us the peace of mind that this would be an approved used vehicle: the opposite has been found to be the case!If this matter cannot be resolved promptly, I will have no option but to pursue further remedies available to me.I was told on purchasing the car that buying a Land Rover is like buying into a relationship, or family. A bold claim that stayed with me! Well, if any sales company makes such an assertion, it is then fair to hold them to the standards that define any meaningful relationship. These typically include trust, communication and accountability.I would appreciate a written response within 7 days, given the impact this has had on my life and my livelihood, outlining how you intend to resolve this matter.Yours faithfully,Emma Taylor-Hamblett and Stephen Hamblett.

I was misled into buying the vehicle as part of the vehicles history was omitted at the point of sale and now I am left with a car that does not drive and I have not seen since Dec 2025.I have set this out in more detail in a formal letter to the dealership on 16th March 2026 and I can provide a copy of that to you upon request.

On 4.03.2026 you service my car, also was a recall for a passenger airbag which was replaced.But I saw deep scratch on my glove box. Why my car been damaged? No body mentioned anything to me. It’s very upsetting we look after are car very well, but I never had any issues before with your service. Please, fix it ASAP.

as above.. being trying to speak to him fo months.... unbelievableJLR also raising complaint