My landrover discovery sport has been at the Buckinghamshire branch for 10 working days for a planned service and also some diagnostic work. The diagnostics still appear not to have been done and I can’t get through to the service department on the phone to get any meaningful kind of update. I’ve received no emailed quotes for the diagnostics, let alone any remedial work yet and I need communication from them to help me plan transport whilst I don’t have my car. This is such a disppointing experience from the dealership that I’ve been generally extremely happy with in the past.I just received a text Friday 5pm before a long weekend telling me the IDU2 machine isn’t working. They can’t even have the courtesy to call and tell me what their plan to resolve this is. Whilst I understand technical issues happen, my patience has now expired and I need some feedback on what is the fault with my car and when I can expect to have it back on the road. It seems it’s been sat in the car park since last Monday.

Reserved vehicle at 930 online paid the £250 then wasn’t held was sold too another person at 11 am that day no reponce there after …

I’m writing to complain about a number of failings in my previous visit for MOT & Recall 8th-14th May, on final collection of the vehicle I had accepted the resolutions that were done by the service team but since having the vehicle back I have also notice damage to the car caused by the cleaning of the car. The number of issues with this simple visit warrants bringing these to your attention.I booked my car in 3 months prior to the visit for MOT and a recall fix, the day before the visit I received the text to confirm my booking and checked in online. On my arrival at the garage they could not find my booking and explained something about a new computer system and I had been missed off, however they managed to fit me in and confirmed the MOT would be done and to come back later. Later in the day I recieved a text and email to view my vehicle check, only to find the video of someone else’s car and not mine, I emailed the service department to inform them but had no response, other than this I had no contact from the garage at all. About 5pm i phoned the service department to see if i could collect the car and there was some uncertainty but was told it was just being finished and it would be ready. I drove to the garage to collect the car and was told that one of the people doing the MOTs had had to go home and that my car hadn’t been done so they were just finishing it. They then informed me that the car had failed the MOT on a tyre and brake pads and the recall had also not been done so due to the inconvenience they would keep the car over the weekend and complete the work on Monday, to rectify the poor service they did kindly put me in a courtesy vehicle and also offer to give the MOT free of charge as well as a saving on the parts. I was happy with this as it was a good gesture for the inconvenience and if there hadn’t been further issues would have been sufficient for me to be a happy customer despite the inconvenience. On Monday I had not contact from the Garage, I tried to call twice during the day once at lunch and again at the end of the day but was either cut off or not answered. On the Tuesday I called back and was told the work had been completed and I could collect my vehicle which I did at the end of the day. On collection I was told the paperwork for the MOT was in the car so I collected the vehicle with out inspecting and left. When I got home I realised that there was no MOT completion certificate, the vehicle receipt clearly shows MOT passed so I wasn’t to worried and left it a day but after seeing online the MOT status had not been updated. I contacted the garage to find out the unbelievably they had not actually completed the MOT and asked me to come back in to get it completed. So at further great inconvenience I had to drive the 12 miles back to the garage for a third time to get this completed. The MOT was finally done in about 30 mins and I was happy to get this complete. The final straw which has forced me to write this complaint was on inspecting my vehicle this afternoon I’ve found damage to the glass and bodywork which has been during the vehicle wash. The are multiple deep scratches in the rear and passenger window and also damage to the windscreen window trim which looks like a layer of the lacquer has scratched off. I can share photos of all 3 areas , the glass scratches are deep enough to feel with your finger nail and I can see how they could be repaired without replacing the glass. As you can see the number of failings have led me to this complaint as I want to highlight the issues, I did feel the customer service team on site where helpful and provided solutions to the initial issues but have been let down by other areas ultimately letting me the customer down. I also didn’t receive the vehicle check video for my vehicle so I’m not sure this was even completed. I welcome your reponse to my complaints.

Extremely disappointing Servicing experience. 21K Service, no update/contact on day 1, complained via this channel evening of day 1, received message to say car would be ready from 9:30am day 2. Turned up at 13:00, car not ready, authorised work not completed (tyre replacement), car not washed or valeted, apparently lost in the system. About to purchase new Defender - will look elsewhere first.

Hello,I would like this email to be forwarded on to management as i am really not happy with this current situation.I have taken this car to my own local garage after not receiving great help when initially presenting this problem to you. As after being told it is my own issue to get the car over to you, and no details could be given as to what the approved used warranty could cover. I was left with little choice but to go to my own garage.During a journey home from Gatwick airport to Bedford the car was making some clunking noises when accelerating, and around 10 minutes away from my home it said to top up the oil by 1 litre. I topped up the oil and used the manual dipstick method to check the oil level and it was still showing nothing. After my garage have looked at the car they have concluded, there is no oil leak issues to be found. To find out the level of oil they emptied it out which only 1.5 litres came out and have refilled it fully and replaced the oil filter. They have said it is evident the engine is using / burning more oil than it should be and considering the little time and Milage i have done in this car, this was already an issue when the car was sold to me but not disclosed. I am furious as being told it has had a 10 point inspection check, and a full up to date service history with last the service only having just been done and promoting it as a used approved car. As clearly this is not the case and i have spent my hard money on a car that is faulty.I purchase this car on 20/08/2025, its recorded Milage was 26512 at purchase and is currently on 28624 miles. So having owned this car for only 8 months and only doing just over 2K miles this is not something that should have happened, and during the time of owning the car nothing has present on the dashboard to alert of any issues or low level warnings.At this point i want to know what you are going to offer to do with this situation, as i am completely devastated i have purchased a car with my hard earned money that is not up to standard, as sold to me. And i am not happy keeping it when clearly the history of the car is very unknown as you have sold it to me with this issue when claiming it has been checked and approved. And this issue would not have happed during the short time i have owned it.Regards Jessica

I've been trying to get an update on the progress of my service today and have been unable to get in contact with anyone since 13:30. After 30 minutes of calling I was able to leave a message for my service agent - Harry - at 13:30 but have heard nothing since, there is no answer on the service telephone number (I've called from 17:15 to 18:00) and do not know whether my vehicle is ready for pick up or not. It's all a bit odd.

To Whom It May ConcernI hereby give notice that I cancel my contract of sale of the following goods, ordered on Thursday 23rd May 2026 and received on Friday 24th May 2026..Vehicle Reg No DN24WPWLand Rover Defender 90 3.0 D300 MHEV X-Dynamic HSE Hard TopVIN: SALEACAW4R2323582Richard BaileyHome FarmWalnut CourtWalnut Bank DriveTewkesburyGL20 8WBYours faithfully,Richard Bailey

Placed a deposit on a car on 12/4/26, salesman was (James Rhodes-Evans) advised that he could not supply the car to me, as it had been sold by another branch, which was fine.However, despite repeated emails, the holding deposit has not been returned.I asked the salesman for the HOB email address in my last email dated 24/4/26, but had no response.

Good Morning,I hope you are well.I called and requested a refund on 28/04/26, and was told it would be issued in 5-7 days and it has now been 8. I understand that there has been a bank holiday but I am concerned why this has not been issued as of yet - please can someone look into this asap?£250 was taken for a refundable deposit on a Black 2026 Evoque situated in Buckingham/Aylesbury, under the name Anna Faulkner.Please can somebody look into this asap.Kind Regards,Anna Faulkner07944778870

Good afternoonIs there someone I can speak to about my car OE18 KHU?It has been in with lookers Land Rover Buckinghamshire multiple times this year. Its last visit ended on Friday 01st May when we collected the car.Since it’s been home we’ve noticed marks on the front grill and bonnet airbag. We’ve tried to clean it with degreaser to no effect.As the service has been so poor the 5 times it’s been in with you, we did not want to raise the problem due to losing the car to you again. As such, we have ordered a new grill to replace (at cost of £35). But cannot replace the bonnet section due to the connection with the airbag.The car did not arrive with you in this state so something must have happened whilst it’s been in with you. The direction of the pattern of the marks, especially on the bonnet indicate something has been sprayed on the vehicle. This is incredibly frustrating as it is further depreciating the value of our vehicle due to no fault of our own.My last communications to both the service email and to Brian have been ignored. As such if I don’t receive communication by end of play on Tuesday 05th May I will be progressing this further.Look forward to someone contacting me soon,ThanksSophie