Left car for recall of passenger airbag and service of 24 months. But found a dip scratch on the side of glow box. It’s quite upsetting surprise isn’t ?

In March 2025, I purchased a second-hand vehicle with you. Part of the negotiations were to extend the Land Rover Extended Warranty a further two years after the included one year Land Rover Extended Warranty expired on 19th March 2026.After I chased the branch in February 2026, they sent through an RAC warranty that I have since cancelled as this was not agreed at the time of purchase. No details or information about this warranty were provided during the sales process, only the Land Rover Extended Warranty was discussed. I would note the order states JLR Warranty at a cost of £1,179.00.I have a quote dated 25/02/2026 to extend the Land Rover Warranty for a further 12 months of £1,224.00, hence two years cost will be £2,448.00.To be blunt, had you informed me that I would have had a further £2,448.00 of cost for the warranty to be extended a further two years, it is unlikely I would have purchased the vehicle.The two options are: option 1 - you arrange for the above Land Rover approved warranty and send through confirmation. Or option 2 - I arrange the warranty for two years at a cost of £2,448.00 and you reimburse this expense, plus the £1,179.00, a total of £3,627.00.I have contacted the branch who have been silent on the issue.There is a time bar in procuring the Land Rover Warranty hence if I do not receive a response I will be forced to arrange this myself and consider my options.I look forward to hearing from you and amicably resolving this issue.

Dear Sir/Madam,I am writing to formally complain regarding the ongoing issues and substandard service related to my Discovery Sport P300e (LS21 FBV) following works undertaken at Lookers Land Rover Buckinghamshire.Since purchase in January 2025, this vehicle has required significant repair on three separate occasions:• 15/04/25: Repairs to door lock, exhaust heat shield, and fuel cap (under Cinch warranty). I had also received a letter stating that the vehicle required a software update which I presented to and discussed with Mollie Fraser when I brought the vehicle in to you (unfortunately, I am no longer able to locate this letter).• 23/10/25: Replacement of half-shaft support bracket and MOT.• 04/11/25: Emergency return due to the vehicle being "undriveable" post-service; a new fuel pump was subsequently fitted.I have now been forced to book the vehicle in for a fourth time (due in to you on 25/3/26). Since its return on 4 November, the car has failed to enter EV mode. Despite having brought a letter in to you in April stating that a software update was required and then two further comprehensive electronic diagnostics being performed by your technicians in the past year, you have failed to identify that the Pivi Pro software is significantly outdated (last updated January 2024). As you will see from the attached picture, my current version is OS 2.5.1 and I believe the latest version is OS 4.4.2.This oversight has prevented many critical updates including for the PHEV powertrain and charging systems. Research indicates there is a known bug in older software versions—triggering the "EV Mode Temporarily Unavailable" message—which directly matches the symptoms I am experiencing.Under the Consumer Rights Act 2015, services must be carried out with 'reasonable care and skill.' Missing a fundamental system status that has been outdated since before my purchase constitutes a failure to meet this standard. I am therefore exercising my statutory right to repeat performance, as outlined by Citizens Advice, and require the inadequate diagnostic work to be rectified at no extra cost.I am therefore requesting the following;1. The Pivi Pro software be updated to the current version (OS 4.4.2) at your expense.2. A full verification that this update resolves the EV mode issue, with any subsequent faults caused by the lack of updates also rectified at no cost.3. Confirmation of these actions before I bring the vehicle in on 25 March 2026.I look forward to your prompt response.Yours faithfully,

customer has called as she purchased vehicle back in october 2025 and purchased the subscription for the year for access to the InControl features but is now receiving emails advising it expires at the end of march, she has spoken to someone in the show room on the phone who advised they will look into it and get back in touch with her but she is yet to hear back and loosing faith that this is being looked in to for her and now concerned that the subscription will end before it is due to

You emailed me to say my service is due nut your website doesnt allow me to book a service.I use the Lookers garage in Aston Clinton

Référence compaint ticket #85857076. It have been well over the suggested maximum time to deal with my previous complaint but I have yet to receive further communication or resolution.

I made a complaint on 29th January regarding my vehicles visit and haven't received any communication regarding this despite saying it would be resolved within 14 days. Ticket number was 85633557

Andy and NeilI hope you are well. I am sending this reminder as a week has already passed and as yet I have not received repayment of my deposits for the above vehicle or final confirmation that the HP has actually been cancelled with Landrover finance and the money sent to the dealership returned.I would be grateful for an urgent update for my records.I look forward to your reply this morning to confirm the situation and next steps.Kind regardsMr Simon C EllisConsultant Knee Surgeon+44 7778 059617On 6 Feb 2026, at 07:24, ELLIS, Simon (SPIRE HEALTHCARE)wrote:Further to my email of Monday 2 February containing my letter cancelling the purchase of this vehicle I am grateful for you confirmation that the finance agreement has been cancelled.Although I received verbal confirmation of the purchase cancellation from Neil on the telephone on Monday 2 February as yet I have not received acknowledgment of this by email.I would be grateful for written confirmation that the purchase has been cancelled within the cooling off period allowed for distance selling and confirmation that the deposits paid are in the process of being returned as you have been provided with my bank details.With kind regardsMr Simon C EllisConsultant Knee Surgeon+44 7778 059617On 3 Feb 2026, at 08:47, Andy Tibbleswrote:This message originated from outside of NHS.net Connect. Please do not click links or open attachments unless you recognise the sender and know the content is safe.Good morning Mr Ellis,Apologies for the late response, with yesterday being the first working day of the month I was over run with closing the previous month and inputting all profits, losses and commissions.The process of the cancellation of your finance agreement has been started and will be terminated before any payments leave your account.Andy Tibbles Business ManagerJaguar Land Rover BuckinghamshireT: 01296 633 410E: AndyTibbles@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Unit 2 Aesop Business Park, Aesop Road, Aston Clinton | Aylesbury | HP22 5XXCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: ELLIS, Simon (SPIRE HEALTHCARE)Sent: 02 February 2026 15:43To: Andy Tibbles; Neil DaySubject: Fw: Proposed purchase of KJ23CNAImportance: HighExternal Sender: Confirm legitimacy before acting.Andy,Please see attached the email below, I would be grateful for an urgent response that you have actioned the cancellation of the Hiore Purchase agreement with Landrover Financial Services as promised.With kindKind regardsSimon EllisMr Simon C Ellis, Consultant Knee SurgeonMAC Chair, Spire Alexandra Hospital07778 059617________________________________________From: ELLIS, Simon (SPIRE HEALTHCARE)Sent: Monday, February 2, 2026 10:06To: andytibbles@lookers.co.uk; Neil Day; vehiclecomplaints@lookers.co.ukSubject: Proposed purchase of KJ23CNADear SirsI hereby give notice that I cancel my contract of sale of the following goods registration number KJ23 CNA JAGUAR I-PACE 0.000 294kW EV400 RDynamic HSE Black 90kWh 5dr AutoOrdered on 31 January 2026Mr Simon Ellis2 Court Lodge Cottages,Lower Road,West Farleigh,MaidstoneME15 0PDSignature of consumerDate 2 February 2026

Dear Complaints Department,I purchased a Landrover Defender P400e (75th Edition) from Lookers about 6 months ago. I recently had need of the car jack, and believing it was stored under the passenger seat attempted to find it. It wasn’t there, and subsequent research suggests that it should be stored in a special bag in the rear cargo space. The safety kit wasn’t there either.I raised this with lookers before Christmas and then again in January and nobody seems to know how to help me. The solution I expect is simple, to provide the safety kit that should have been sold with the vehicle.I think it totally unacceptable that any car could be sold without a critical piece of safety equipment, even more so a premium vehicle such as the one I have invested in.Please can you rectify this immediately, by providing a full safety kit (jack, wheel brace, etc) sent to my home address.The sales assistant’s name was Nick LevisonThe branch was BuckinghamshireCar registration is GU72 YSOPaul FoleyLittle Hook,Hook Park Road,SO31 9HE07889129995

Afternoon,I am writing to formally raise a complaint regarding the recent service and subsequent repair work carried out on my vehicle by JLR Bucks.My vehicle was serviced on 6 January 2026, during which a very minor oil leak was identified and diagnosed as a timing bung issue. This was replaced under the Approved Used warranty. At that time, the leak was minimal, with only a small amount of oil visible on the sump and none present on the undertray, as shown in the video inspection.Approximately a week later, I noticed oil on my driveway and discovered that the oil leak was significantly worse than before. As a result, Land Rover Assist was contacted and the vehicle was recovered back to your dealership. The subsequent VHC video stated that the oil leak had been cleaned up and repaired.Upon collecting the vehicle today, I was informed that the timing bung required replacement again. This is clearly disappointing, as it indicates the initial repair was not carried out correctly. More concerning, however, is the condition of the vehicle on return. The undertray remains soaked in oil, the area beneath the airbox is still oily, and there are visible oil marks on the bonnet slam panel. This level of cleanliness and attention to detail falls well below my expectations of both the dealership and the Land Rover brand.In addition, on my journey home I noticed a fresh chip in the windscreen. While I cannot say with certainty when this occurred, and appreciate that the vehicle was recovered to the dealership, it is extremely frustrating that this damage was not identified or communicated to me prior to collection.Due to the vehicle being off the road, I also missed the final day of the shoot season, and the overall handling of this matter has significantly added to my disappointment and inconvenience.I would appreciate a clear explanation of how this situation has arisen, confirmation that the oil leak has now been properly resolved, and details of what steps will be taken to address the outstanding issues and restore my confidence in the service provided.I look forward to your prompt response.Kind regards,