We purchased a brand new range rover about 1 year ago from Lookers range rover in Bucks. after a few weeks of driving we noticed a loud squeeking noise when we using the brakes and took the car into the dealer to be looked at and repaired.We have since taken the car back into the dealer on at least 5-6 different occasions for the same issue and the squeeking still remains.This morning because of a failure to fix or diagnose the issue i pushed them to do more. instead of just cleaning the brakes to look at a further fix such as changing the brake pads.The answer was that the squeeking is just an issue on some land rovers, and there is nothing they can do to fix it, and we would just have to live with it.I dont think that this was an acceptable response to the issue. Land Rover and Lookers are selling a premium, very high end precision product. And as customers we dont expect to spend £115k on a car and have to live with screeching brakes.They said the only option was for me to call land rover directly and push for them to allow us to replace the brakes. so i called the number they provided and was told that because the vehicle is still in warranty i should not have been told to call, and the issue needs to be just raised internally within the dealer for the repair required. so was given incorrect advice.Our feeling as owners of the car, is that Lookers in general are looking to do the minimal amount of after car required to address the issue and are not willing to go the extra mile even after 6 visits for the same issue to address it properlyI gave the feedback from land rover to the team at lookers and they took my details and said they would try and make a case with land rover to request a brake change. but im not fully confident because of our experience so far that they are really committed to this idea.I am writing to raise this issue, to make a complaint and ask for your support in applying pressure to the team there to get the issue sorted in a proper way.As said i dont believe it is acceptable for them to just say that this is an issue which happens with some cars, we cant do anything, you have to just live with it. is an acceptable answer.

Cust paid £250 yesterday, however she is not going ahead with the purchase. Can she have her deposit back.

Vehicle booked in for Friday 17th April. Was there at 0830.Heard nothing, so on Wednesday 22nd April I called to find out what was going on ...... only to be told my car hadn't even been looked at yet!Was then told would be ready Tuesday 28th / Wednesday 29th.When I asked if the insurance on my loan car would be extended, was told it would and I'd be called on Friday 24th for this to be confirmed.Guess what? No call.Was called Monday 27th and told car ready for collection.Sat in dealership for ages waiting to get my car back.When I finally got into it, dashboard settings completely - and unnecessarily - changed.Looker always a disappointment; have filled in countless of your "how did we do" surveys explaining the poor service I've received.Always answer the "are you happy for us to contact you?" question with a "yes" - never contacted.If I had the option to go elsewhere I would in a heartbeat.Shame I can't.

My 2021 Evoque broke down and was recovered by Land Rover assist on the Thursday before the Easter weekend, with the recovery driver confirming the car was being taken directly to Lookers Aylesbury.The following Tuesday afternoon, having heard nothing from Lookers, I called them only to be told they didn't have the car. I then had to spend an afternoon ringing both Land Rover assist (who immediately confirmed the car had been dropped off at 1pm on the Thursday and had photo evidence) and Lookers, who were adamant they didn't have the car and it was likely stored in a compound over the Easter weekend.Having confirmed the car had been delivered to them, Lookers response was that they would need to get a manager to review the cameras to see if the car had arrived and they would let me know. I called back 24 hours later (Wednesday afternoon) to be told that the videos were with the manager but that they hadn't yet been reviewed. The man on the phone then decided to take a walk outside to see if he could see my car, which he found in less than 2 minutes. His name was Lee and he gave this apologetic spiel, saying he would be my main point of contact and my car would be prioritised and taken into the workshop the next day - I never heard from him again!I called twice on the Friday afternoon for an update - but nobody answered the phone and there was no option to leave a message - and again on the Saturday, but could only speak with the Saturday reception staff who weren't able to give me an update and was just told someone would call me the following week.The first communication I received from Lookers was a text on Monday 13th April saying that the status of my car was 'has arrived' and that I can track the status by following the link in the text - which just took me to a 'Book Your MOT' page.I also received an email the same time saying my car was booked in for 1st May (3 weeks time). I called Lookers again to query the date in the email, to be told it was an automated date and to ignore the email.The first call & update I received from Lookers was from Harry on Wednesday 15th April. He said he couldn't discuss the reason or solution to why the car had broken down but quoted me £4,100 to repair other issues they had apparently picked up on a vehicle inspection. He also mentioned a possible need for a payment plan, as the reason for the breakdown (which he couldn't discuss) would be expensive.I explained to Harry that I wouldn't be spending any more money with Lookers given the above and that he was the first person to call me after my car had been with them for 2 weeks. He said he would get somebody to call me with an update.A few hours later I received a call from Shad who contradicted what Harry had said earlier and confirmed that the cost of the repair for the breakdown and £1,800 of the additional items would be repaired under warranty. However, the parts were on back order and they were going to have a system change the next day, so he warned me there may be a delay but at that time couldn't provide any timescales.The next morning Shad called back to confirm the parts had arrived and the car would be ready to collect that afternoon!On collection, once again the complimentary wash was very poor and the inside of my car had been sprayed with dirt from the outside (which has happened on a previous occasion as well when it went in for a recall). They shouldn't offer this service if they can't provide it to meet customer expectations.So whilst the eventual outcome was positive, the lack of communication, losing my car at the beginning and the whole process taking over 2 weeks means I will be avoiding Lookers at all costs. For a luxury brand, the customer service and communication is abysmal.

cust car went in during that period cust had CC, returned the car in line with the agreement. Enterprise charge the customer for 2 days hire as Lookers didnt pay for the car.

Dear Sir/Madam,I am writing to formally notify you that your continued failure to complete repairs to my vehicle, which has now been in your possession for over three months, constitutes a breach of your obligations under the Consumer Rights Act 2015.Despite repeated assurances that the vehicle would be ready “next week,” these representations have been consistently inaccurate and misleading. This pattern of conduct is unacceptable and demonstrates a failure to carry out the service within a reasonable timeframe, as required by law.You are now required to provide, within 48 hours of this notice:A full written explanation for the delayThe current status of the repair, including confirmation of any outstanding parts or issuesA firm and final completion dateIf you are unable to meet this requirement, I will take the following actions without further notice:Arrange immediate recovery of my vehicle from your premisesSeek to have the repairs completed elsewhere and pursue recovery of any additional costs incurredInitiate a formal complaint through The Motor OmbudsmanCommence legal proceedings to recover losses arising from your breach of contractPlease treat this matter with the urgency it now requires. Failure to respond adequately within the stated timeframe will be taken as confirmation that you are unable to fulfil your obligations.

Summary of ComplaintVehicle: Range Rover Evoque (LN24 XEA)Purchase Date: March 2024Breach of a verbal contract and misrepresentation regarding a "free first service" incentive.During the sales negotiations in March 2024, a deciding factor in my purchase was the inclusion of one free service. This was explicitly confirmed by the Sales Executive, Riaz Sham, who stated the agreement would be "handled separately" and intentionally excluded from the standard paperwork.Upon attempting to book this service in January 2026, I was informed no such plan exists. Despite my detailed recollection of the negotiation, the dealership is now refusing to honour the commitment due to a lack of written evidence.A significant portion of my grievance involves the unprofessional handling of this dispute by the senior leadership team over the past seven weeks:Paul Carter (Sales Manager): Riaz then directed me to contact Paul Carter directly on 4 March 2026, noting that Paul had already predisposed himself to reject the claim without written proof.I emailed Paul on 4 March and sent a follow-up on 10 March.To date, Paul Carter has failed to provide any response, effectively ignoring a formal customer complaint and a direct request for resolution.Due to the Sales Manager’s silence, I escalated the matter to Andrew Tibbles on 19 March 2026 and to date am yet to receive a response.

I am raising a formal complaint regarding ongoing faults caused by previous software work carried out by you. In April 2024, Lookers attempted to install Apple CarPlay on my Evoque and the update failed twice, leaving my infotainment system unstable. In August 2025, during recall N835 and an attempted N862 update, my spare key stopped working and the vehicle was returned with a BCM/RFA mismatch and further infotainment/USB faults. Your own invoice incorrectly suggests a “non‑genuine repair”, despite the fact my keys and systems worked prior to these visits. I previously escalated this to JLR CRC in February 2026 with no response. I am requesting that Lookers now take ownership of the issue, investigate the failed programming, and arrange corrective action including key re‑sync, module re‑flash, and resolution of the infotainment faults.

It has now been over 3 weeks and no contact to my complaint. I have also written directly to michaelyork@lookers.co.uk on Tuesday 31st March and no reply.Can someone please contact me. This is getting ridiculous.Many thanksJulianTicket 86947540Created by System on Mar 18, 2026 at 10:56 AM UTCDear Julian OrmerodWe are in receipt of your complaint.We are sorry that we have not met your expectations and that you are not happy with our service. By making a complaint, you are giving us the opportunity to investigate and improve our services for you and for everyone. we investigate the issues you have raised, and you will be contacted within 14 days to discuss your complaint.

I was offered a service plan for my Jaguar which I accepted which included the MOTa plan of regular payments was agreed but on the first service i was told that IO would have to pay for the MOTHowever when i agreed the first service and MOT would occur at the same timeWhen I queried the necessity to pay up front it was said that the account would be in a slight deficit even though regular payment plan had been set upWhen I again queried the charge no one has come back to mePlease investigate and repay the £49.00