The woman who coordinated my visit (I worked in the waiting area whilst the car was serviced) was excellent. However there seemed to me to be poor communication between other team members. I was offered a complimentary car wash but the car was not washed. One colleague took me through the advisory notes (tyre condition/wiper blades) face to face and then another colleague called me on my mobile to repeat the process. It seemed like people were trying too hard to please. Overall I thought the service was very good but the team need to communicate between each other a little more clearly.
Verified User
•
Mar 15, 2022
5.0/5
5.0/5
VERY FRIENDLY AN SUPPORTIVE STAFF. HELPED RESOLVED AN ONGOING ISSUE WE HAD WITH A PREVIOUS DELEARSHIP. WOULD RATE THIS DELEARSHIP 10 OUT OF 10
Verified User
•
Mar 8, 2022
5.0/5
5.0/5
Always pleased with the service
Verified User
•
Mar 7, 2022
5.0/5
5.0/5
I requested a car valuation as I am considering a new vehicle which I have yet to receive.
Verified User
•
Feb 16, 2022
4.0/5
4.0/5
Verified User
•
Feb 15, 2022
5.0/5
5.0/5
very pleased with customer service
Verified User
•
Feb 14, 2022
4.0/5
4.0/5
Waiting since Aug for new Discovery Sport --- computer chip
Verified User
•
Feb 8, 2022
5.0/5
5.0/5
Took too long to get car in, but all was well when it eventually went in. Centralised booking system let me down initially, but on second contact the young lady was most helpful/
Verified User
•
Feb 7, 2022
5.0/5
5.0/5
ON COLLECTION THE PASSENGER MAT WAS MISSING I HAVE SENT AN EMAIL REQUESTING THIS BUT I AM WAITING ON A RESPONSE
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
The woman who coordinated my visit (I worked in the waiting area whilst the car was serviced) was excellent. However there seemed to me to be poor communication between other team members. I was offered a complimentary car wash but the car was not washed. One colleague took me through the advisory notes (tyre condition/wiper blades) face to face and then another colleague called me on my mobile to repeat the process. It seemed like people were trying too hard to please. Overall I thought the service was very good but the team need to communicate between each other a little more clearly.
Verified User
•
Mar 15, 2022
5.0/5
5.0/5
VERY FRIENDLY AN SUPPORTIVE STAFF. HELPED RESOLVED AN ONGOING ISSUE WE HAD WITH A PREVIOUS DELEARSHIP. WOULD RATE THIS DELEARSHIP 10 OUT OF 10
Verified User
•
Mar 8, 2022
5.0/5
5.0/5
Always pleased with the service
Verified User
•
Mar 7, 2022
5.0/5
5.0/5
I requested a car valuation as I am considering a new vehicle which I have yet to receive.
Verified User
•
Feb 16, 2022
4.0/5
4.0/5
Verified User
•
Feb 15, 2022
5.0/5
5.0/5
very pleased with customer service
Verified User
•
Feb 14, 2022
4.0/5
4.0/5
Waiting since Aug for new Discovery Sport --- computer chip
Verified User
•
Feb 8, 2022
5.0/5
5.0/5
Took too long to get car in, but all was well when it eventually went in. Centralised booking system let me down initially, but on second contact the young lady was most helpful/
Verified User
•
Feb 7, 2022
5.0/5
5.0/5
ON COLLECTION THE PASSENGER MAT WAS MISSING I HAVE SENT AN EMAIL REQUESTING THIS BUT I AM WAITING ON A RESPONSE