Extremely disappointing Servicing experience. 21K Service, no update/contact on day 1, complained via this channel evening of day 1, received message to say car would be ready from 9:30am day 2. Turned up at 13:00, car not ready, authorised work not completed (tyre replacement), car not washed or valeted, apparently lost in the system. About to purchase new Defender - will look elsewhere first.

Hello,I would like this email to be forwarded on to management as i am really not happy with this current situation.I have taken this car to my own local garage after not receiving great help when initially presenting this problem to you. As after being told it is my own issue to get the car over to you, and no details could be given as to what the approved used warranty could cover. I was left with little choice but to go to my own garage.During a journey home from Gatwick airport to Bedford the car was making some clunking noises when accelerating, and around 10 minutes away from my home it said to top up the oil by 1 litre. I topped up the oil and used the manual dipstick method to check the oil level and it was still showing nothing. After my garage have looked at the car they have concluded, there is no oil leak issues to be found. To find out the level of oil they emptied it out which only 1.5 litres came out and have refilled it fully and replaced the oil filter. They have said it is evident the engine is using / burning more oil than it should be and considering the little time and Milage i have done in this car, this was already an issue when the car was sold to me but not disclosed. I am furious as being told it has had a 10 point inspection check, and a full up to date service history with last the service only having just been done and promoting it as a used approved car. As clearly this is not the case and i have spent my hard money on a car that is faulty.I purchase this car on 20/08/2025, its recorded Milage was 26512 at purchase and is currently on 28624 miles. So having owned this car for only 8 months and only doing just over 2K miles this is not something that should have happened, and during the time of owning the car nothing has present on the dashboard to alert of any issues or low level warnings.At this point i want to know what you are going to offer to do with this situation, as i am completely devastated i have purchased a car with my hard earned money that is not up to standard, as sold to me. And i am not happy keeping it when clearly the history of the car is very unknown as you have sold it to me with this issue when claiming it has been checked and approved. And this issue would not have happed during the short time i have owned it.Regards Jessica

I've been trying to get an update on the progress of my service today and have been unable to get in contact with anyone since 13:30. After 30 minutes of calling I was able to leave a message for my service agent - Harry - at 13:30 but have heard nothing since, there is no answer on the service telephone number (I've called from 17:15 to 18:00) and do not know whether my vehicle is ready for pick up or not. It's all a bit odd.

To Whom It May ConcernI hereby give notice that I cancel my contract of sale of the following goods, ordered on Thursday 23rd May 2026 and received on Friday 24th May 2026..Vehicle Reg No DN24WPWLand Rover Defender 90 3.0 D300 MHEV X-Dynamic HSE Hard TopVIN: SALEACAW4R2323582Richard BaileyHome FarmWalnut CourtWalnut Bank DriveTewkesburyGL20 8WBYours faithfully,Richard Bailey

Placed a deposit on a car on 12/4/26, salesman was (James Rhodes-Evans) advised that he could not supply the car to me, as it had been sold by another branch, which was fine.However, despite repeated emails, the holding deposit has not been returned.I asked the salesman for the HOB email address in my last email dated 24/4/26, but had no response.

Good Morning,I hope you are well.I called and requested a refund on 28/04/26, and was told it would be issued in 5-7 days and it has now been 8. I understand that there has been a bank holiday but I am concerned why this has not been issued as of yet - please can someone look into this asap?£250 was taken for a refundable deposit on a Black 2026 Evoque situated in Buckingham/Aylesbury, under the name Anna Faulkner.Please can somebody look into this asap.Kind Regards,Anna Faulkner07944778870

Good afternoonIs there someone I can speak to about my car OE18 KHU?It has been in with lookers Land Rover Buckinghamshire multiple times this year. Its last visit ended on Friday 01st May when we collected the car.Since it’s been home we’ve noticed marks on the front grill and bonnet airbag. We’ve tried to clean it with degreaser to no effect.As the service has been so poor the 5 times it’s been in with you, we did not want to raise the problem due to losing the car to you again. As such, we have ordered a new grill to replace (at cost of £35). But cannot replace the bonnet section due to the connection with the airbag.The car did not arrive with you in this state so something must have happened whilst it’s been in with you. The direction of the pattern of the marks, especially on the bonnet indicate something has been sprayed on the vehicle. This is incredibly frustrating as it is further depreciating the value of our vehicle due to no fault of our own.My last communications to both the service email and to Brian have been ignored. As such if I don’t receive communication by end of play on Tuesday 05th May I will be progressing this further.Look forward to someone contacting me soon,ThanksSophie

We purchased a brand new range rover about 1 year ago from Lookers range rover in Bucks. after a few weeks of driving we noticed a loud squeeking noise when we using the brakes and took the car into the dealer to be looked at and repaired.We have since taken the car back into the dealer on at least 5-6 different occasions for the same issue and the squeeking still remains.This morning because of a failure to fix or diagnose the issue i pushed them to do more. instead of just cleaning the brakes to look at a further fix such as changing the brake pads.The answer was that the squeeking is just an issue on some land rovers, and there is nothing they can do to fix it, and we would just have to live with it.I dont think that this was an acceptable response to the issue. Land Rover and Lookers are selling a premium, very high end precision product. And as customers we dont expect to spend £115k on a car and have to live with screeching brakes.They said the only option was for me to call land rover directly and push for them to allow us to replace the brakes. so i called the number they provided and was told that because the vehicle is still in warranty i should not have been told to call, and the issue needs to be just raised internally within the dealer for the repair required. so was given incorrect advice.Our feeling as owners of the car, is that Lookers in general are looking to do the minimal amount of after car required to address the issue and are not willing to go the extra mile even after 6 visits for the same issue to address it properlyI gave the feedback from land rover to the team at lookers and they took my details and said they would try and make a case with land rover to request a brake change. but im not fully confident because of our experience so far that they are really committed to this idea.I am writing to raise this issue, to make a complaint and ask for your support in applying pressure to the team there to get the issue sorted in a proper way.As said i dont believe it is acceptable for them to just say that this is an issue which happens with some cars, we cant do anything, you have to just live with it. is an acceptable answer.

Cust paid £250 yesterday, however she is not going ahead with the purchase. Can she have her deposit back.

Vehicle booked in for Friday 17th April. Was there at 0830.Heard nothing, so on Wednesday 22nd April I called to find out what was going on ...... only to be told my car hadn't even been looked at yet!Was then told would be ready Tuesday 28th / Wednesday 29th.When I asked if the insurance on my loan car would be extended, was told it would and I'd be called on Friday 24th for this to be confirmed.Guess what? No call.Was called Monday 27th and told car ready for collection.Sat in dealership for ages waiting to get my car back.When I finally got into it, dashboard settings completely - and unnecessarily - changed.Looker always a disappointment; have filled in countless of your "how did we do" surveys explaining the poor service I've received.Always answer the "are you happy for us to contact you?" question with a "yes" - never contacted.If I had the option to go elsewhere I would in a heartbeat.Shame I can't.