Best bit was the offer to drop my vehicle home to me as I just moved house and was in total chaos and the last thing I needed was a drive to Aylesbury…. Thank you!
Verified User
•
Apr 4, 2022
5.0/5
5.0/5
My only surprise was that my service plan did not covered the scheduled maintenance item of cambelt change. The idea of taking the service plan was to spread cost and avoid large bill.
Verified User
•
Mar 31, 2022
5.0/5
5.0/5
I look forward to a continuing relationship with the company.
Verified User
•
Mar 31, 2022
5.0/5
5.0/5
Outstanding customer care service .
Verified User
•
Mar 28, 2022
5.0/5
5.0/5
Really excellent experience and staff were perfect - thank you
Verified User
•
Mar 22, 2022
5.0/5
5.0/5
Fantastic customer service, with very welcoming and polite staff.
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
Excellent service from Josh Johnson and Ryan Moran.
Verified User
•
Mar 17, 2022
4.0/5
4.0/5
The woman who coordinated my visit (I worked in the waiting area whilst the car was serviced) was excellent. However there seemed to me to be poor communication between other team members. I was offered a complimentary car wash but the car was not washed. One colleague took me through the advisory notes (tyre condition/wiper blades) face to face and then another colleague called me on my mobile to repeat the process. It seemed like people were trying too hard to please. Overall I thought the service was very good but the team need to communicate between each other a little more clearly.
Verified User
•
Mar 15, 2022
5.0/5
5.0/5
VERY FRIENDLY AN SUPPORTIVE STAFF. HELPED RESOLVED AN ONGOING ISSUE WE HAD WITH A PREVIOUS DELEARSHIP. WOULD RATE THIS DELEARSHIP 10 OUT OF 10
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Best bit was the offer to drop my vehicle home to me as I just moved house and was in total chaos and the last thing I needed was a drive to Aylesbury…. Thank you!
Verified User
•
Apr 4, 2022
5.0/5
5.0/5
My only surprise was that my service plan did not covered the scheduled maintenance item of cambelt change. The idea of taking the service plan was to spread cost and avoid large bill.
Verified User
•
Mar 31, 2022
5.0/5
5.0/5
I look forward to a continuing relationship with the company.
Verified User
•
Mar 31, 2022
5.0/5
5.0/5
Outstanding customer care service .
Verified User
•
Mar 28, 2022
5.0/5
5.0/5
Really excellent experience and staff were perfect - thank you
Verified User
•
Mar 22, 2022
5.0/5
5.0/5
Fantastic customer service, with very welcoming and polite staff.
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
Excellent service from Josh Johnson and Ryan Moran.
Verified User
•
Mar 17, 2022
4.0/5
4.0/5
The woman who coordinated my visit (I worked in the waiting area whilst the car was serviced) was excellent. However there seemed to me to be poor communication between other team members. I was offered a complimentary car wash but the car was not washed. One colleague took me through the advisory notes (tyre condition/wiper blades) face to face and then another colleague called me on my mobile to repeat the process. It seemed like people were trying too hard to please. Overall I thought the service was very good but the team need to communicate between each other a little more clearly.
Verified User
•
Mar 15, 2022
5.0/5
5.0/5
VERY FRIENDLY AN SUPPORTIVE STAFF. HELPED RESOLVED AN ONGOING ISSUE WE HAD WITH A PREVIOUS DELEARSHIP. WOULD RATE THIS DELEARSHIP 10 OUT OF 10