We are trying to contact Chris from whom we purchased a new Discovery from in March but his mail account doesn’t appear to be working so not sure if he his still part of your team - can you advise

Customer has phoned in to complaint about having to chase up the sales invoice paper work for sales of the vehicle he received on the 12th November. Andre Janea dealing with customer. Customer has emailed Daniel and call into branch, but did not get to speak to a manger. Agreed a price on part X .customer did not here anything for a week - branch saying they never agreed a price , but customer saying he has had his name taken off the V5 for part ex - so if branch are saying a price was never agreed why was this done.

I sent an enquiry for a 2025 Range Rover Velar via autotrader on 26 Nov. I got an initial response from zohaib. I sent back some additional information about my needs and heard absolutely nothing again. At the same time, I had contacted Parks and Sytner about Velar autobiography and both have replied, sent link to upload trade in vehicle data and have sent a proposal to change vehicles. Still nothing from Lookers

Dear Megan-Jayne,I am writing to express my deep frustration and disappointment with the ongoing issues surrounding my vehicle (Reg: BD70HOJ) and the way this situation has been handled by Lookers Jaguar Land Rover Buckinghamshire.After paying over £2,300 for the recent DPF and PM sensor replacement, and being assured the car was fully repaired and checked, the amber engine warning light came back on less than 48 hours later. I immediately returned the car, where your team informed me that a valve now needs replacing under warranty.This outcome is completely unacceptable. It clearly shows that the initial diagnostic process was either incomplete or inaccurate, as this fault should have been detected before charging me such a high amount for major repairs.I was told that I would receive a confirmation email for the follow-up booking on Tuesday, 25 November, yet as of today, I have received nothing in writing. This repeated lack of communication, transparency, and care is exhausting. I am driving a vehicle that is still faulty, unreliable, and potentially unsafe — after paying a premium for repairs that have failed to resolve the underlying problem.The entire experience has cost me not only a significant amount of money but also time, stress, and inconvenience. Travelling repeatedly from Oxford to Aylesbury, arranging transport, and having to chase for updates every step of the way is simply unacceptable for a dealership of this calibre.I expect:1. Written confirmation of my appointment on Tuesday, 25 November and assurance that the valve replacement will be carried out under warranty with no cost to me.2. A courtesy vehicle or alternative support while this work is being completed.3. A formal goodwill gesture or compensation in recognition of the repeated disruption, poor communication, and loss of confidence caused by this ongoing situation.Frankly, I feel completely let down by the service I’ve received so far. I hope this message conveys how serious this has become for me as a customer, and I expect an immediate written response confirming the next steps.Kind regards,Hadi Nuri________________________________________From: Megan-Jayne DaweSent: Monday, November 17, 2025 11:49 AMTo: hadi noriCc: Keira KavanaghSubject: RE: BD70HOJ/ Urgent Formal Complaint – Vehicle Held Without Resolution or Courtesy CarGood afternoon,I am pleased to confirm the vehicle is now complete and ready for your collection.ThanksMegan-Jayne Dawe Customer Service ManagerJaguar Land Rover BuckinghamshireT: 01296 633 410E: Megan-JayneDawe@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Unit 2 Aesop Business Park, Aesop Road, Aston Clinton | Aylesbury | HP22 5XXCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: hadi noriSent: 13 November 2025 16:37To: Megan-Jayne DaweCc: Keira KavanaghSubject: Re: BD70HOJ/ Urgent Formal Complaint – Vehicle Held Without Resolution or Courtesy CarExternal Sender: Confirm legitimacy before acting.Dear Megan-Jayne,Thank you for your detailed correspondence and for clarifying the situation with the DPF and PM sensor. I appreciate the time you’ve taken to explain everything clearly and to apply the goodwill discounts offered so far.After considering all options carefully, I would like to confirm that I am happy for Lookers Jaguar Land Rover Buckinghamshire to proceed with the DPF and PM sensor repairs as quoted.Before proceeding, I would be grateful if you could please confirm the following in writing for my records:1. That both the replacement DPF and PM sensor will be covered under Lookers’ 12-month parts and labour warranty, in line with your standard policy.2. That once the repair is complete, a full copy of the diagnostic report and any technician notes relating to the DPF fault will be provided to me.3. That the estimated completion remains within two working days from authorisation.Please go ahead once these points are confirmed. I appreciate your team’s help in resolving this matter and look forward to having the vehicle back on the road soon.Kind regards,Hadi Nuri________________________________________From: Megan-Jayne DaweSent: Thursday, November 13, 2025 3:06 PMTo: hadi noriCc: Keira KavanaghSubject: RE: BD70HOJ/ Urgent Formal Complaint – Vehicle Held Without Resolution or Courtesy CarHello,Thank you for your prompt response.Regarding the DPF concern, while I completely understand your wish to explore a professional clean before replacement, we cannot confirm that this would resolve the issue. Given that a fault code is stored for an internal failure, it would be prudent to assume that a clean may not rectify the fault. However, you are more than welcome to pursue this option if you wish.Unfortunately, as a main dealer, this is not a service we are able to provide. Should you wish to proceed with a professional DPF clean, we would advise that the vehicle be collected and arrangements made independently with a specialist of your choice.With regard to your request for further goodwill assistance, I do regret to advise that my previous position remains unchanged. The repair costs have already been reduced to the lowest level we are able to offer. Similarly, we are currently at full capacity with courtesy vehicles and are therefore unable to provide a hire car on this occasion.I sincerely apologise for the inconvenience this continues to cause.Thank you once again for your understanding and patience. Please let me know how you wish to proceed with the DPF repair, and we will ensure the necessary arrangements are made promptly.As previously noted, we can have this repair turned around within 2 days if you wish to proceed.Kind regards,Megan-Jayne Dawe Customer Service ManagerJaguar Land Rover BuckinghamshireT: 01296 633 410E: Megan-JayneDawe@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Unit 2 Aesop Business Park, Aesop Road, Aston Clinton | Aylesbury | HP22 5XXCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: hadi noriSent: 13 November 2025 14:49To: Megan-Jayne DaweCc: Keira KavanaghSubject: Re: BD70HOJ/ Urgent Formal Complaint – Vehicle Held Without Resolution or Courtesy CarExternal Sender: Confirm legitimacy before acting.Dear Megan-Jayne,Thank you very much for your detailed reply and for clarifying the diagnostic findings. I genuinely appreciate you taking the time to explain the situation and for acknowledging the delays and communication issues I’ve experienced; that means a lot.I fully understand that fault codes were found for both the DPF and PM sensor, and I’m glad to hear that the sensor is being replaced under warranty. However, given that the DPF issue has not yet been physically confirmed and may be related to soot build-up rather than internal failure, I would be grateful if your technicians could please explore whether a professional DPF clean can be attempted before proceeding with a full replacement.As you mentioned, the exact cause cannot be confirmed without removing and inspecting the DPF; so it seems reasonable to consider a cleaning or regeneration process first, particularly as this would significantly reduce costs and may fully resolve the issue.I also wanted to kindly ask if any additional goodwill support can be considered at this stage; either by further reducing the labour cost or applying a higher parts discount. The vehicle has now been off the road for more than a week, and this is unfortunately the third significant issue I’ve faced since purchasing it from Lookers less than a year ago. I’m hopeful that the dealership might be able to recognise this difficult experience with a gesture that restores confidence and strengthens our relationship moving forward.Finally, I would again appreciate if you could reconsider providing a courtesy vehicle while my car remains with you. Being without transport for this long has caused considerable inconvenience, especially as the repair delay was not within my control.I truly appreciate your help and understanding, and I’m very grateful for your efforts to resolve this matter fairly. Please let me know if you can review the DPF clean option and any possibility for further goodwill assistance before proceeding.With kind regards and thanks,Hadi Nuri________________________________________From: Megan-Jayne DaweSent: Thursday, November 13, 2025 10:32 AMTo: m_had_n@hotmail.comCc: Keira KavanaghSubject: RE: BD70HOJ/ Urgent Formal Complaint – Vehicle Held Without Resolution or Courtesy CarDear Mr Hadi- Al Nuri,Thank you for your email. Firstly, please accept our sincere apologies for the lack of communication you have experienced, particularly on our advisor Keira’s part. We completely understand your frustration and appreciate the opportunity to address your concerns in full.Your vehicle (registration BD70HOJ) was recovered to our Buckinghamshire Service Centre on 05/11/2025. Recovered vehicles are placed in a queue and attended to as soon as technician availability allows, alongside our pre-booked workshop appointments. If this process was not clearly explained at the time, I do sincerely apologise.Following our diagnostic assessment, we can confirm there are two fault codes stored:• One for the DPF matter sensor, which has already been approved for replacement under your warranty.• One for the DPF itself, indicating internal failure. This could be due to excessive soot build-up or an internal fault within the DPF. Either issue can cause the sensor to read incorrectly. Unfortunately, we cannot confirm the exact cause without removing and inspecting (cutting open) the DPF.Both fault codes are permanent and indicate that replacement of both components is required.We have consulted with Jaguar Land Rover’s warranty team to request goodwill or brand contribution; however, due to the vehicle’s age and warranty policy criteria, this repair falls outside of support guidelines. I am therefore sorry to confirm that no manufacturer contribution can be applied.That said, in recognition of the communication delays and inconvenience caused, Keira has applied a goodwill discount to this repair, which includes:• 50% reduction on labour charges• 15% discount on all partsAs Keira has already confirmed the price for this repairs, discounted is: £2,379.20. Please find attached estimate.Once we have your approval to proceed, we are ready to complete the repair promptly. All required parts are in stock, and we expect to have your vehicle fully repaired and ready for collection within two working days of authorisation.With regard to a courtesy car, unfortunately, as your vehicle was recovered rather than booked in for a scheduled appointment, all fleet vehicles are currently allocated to customers with existing loan bookings. We regret that we are therefore unable to provide a courtesy car at this time.Once again, please accept our apologies for the inconvenience and lack of communication you’ve experienced.We are now in a position to move forward as soon as we receive your confirmation to proceed.Kind regards,Megan-Jayne Dawe Customer Service ManagerJaguar Land Rover BuckinghamshireT: 01296 633 410E: Megan-JayneDawe@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Unit 2 Aesop Business Park, Aesop Road, Aston Clinton | Aylesbury | HP22 5XXCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: Keira KavanaghSent: 13 November 2025 09:17To: Megan-Jayne DaweSubject: FW: BD70HOJ/ Urgent Formal Complaint – Vehicle Held Without Resolution or Courtesy CarKeira Kavanagh Service AdvisorJaguar Land Rover BuckinghamshireT: 01296 633 410E: KeiraKavanagh@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Unit 2 Aesop Business Park, Aesop Road, Aston Clinton | Aylesbury | HP22 5XXCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: hadi noriSent: 12 November 2025 19:06To: Keira Kavanagh; customerrelations@lookers.co.uk; FeedbackSubject: Re: BD70HOJ/ Urgent Formal Complaint – Vehicle Held Without Resolution or Courtesy CarExternal Sender: Confirm legitimacy before acting.Dear Keira,I am writing to raise a formal complaint regarding the ongoing delay and lack of communication about my vehicle, registration BD70HOJ, currently at your Buckinghamshire service centre.As of today, my vehicle has been in your workshop for over seven days, and I have not received a clear written update, detailed diagnosis, or confirmation of any agreed repair plan. My previous email dated 10th Nov, in which I requested clarification about the quoted DPF replacement and possible cleaning alternatives, has still not received a reply.The free Vehicle Health Check carried out by your team showed no red (urgent) faults, which makes the £2,379.20 DPF quote even more concerning. I asked for evidence of physical DPF damage (such as a melted matrix or cracked casing) and confirmation that a professional clean had been considered first. These questions remain unanswered.This is now the third significant fault since I purchased this vehicle from Lookers in December 2024. It is unacceptable for a vehicle sold less than a year ago to have repeated major issues and for me, as the customer, to be left without both a vehicle and clear communication for over a week.Given these circumstances, I am requesting the following without further delay:1. A written technical report detailing the exact DPF fault, inspection results, and justification for replacement.2. A clear update on the current status of my vehicle, including whether work has been authorised or remains on hold.3. Provision of a courtesy car with immediate effect, as it is unreasonable to leave me without transport while my car remains with your dealership for an extended period.4. A goodwill contribution or additional discount, in recognition of the repeated inconvenience and the history of faults since purchase.If I do not receive a clear written response and a confirmed plan of action within two working days, I will escalate this matter formally to:• Lookers Group Customer Relations• Jaguar Land Rover UK Customer Experience Centre• The Motor Ombudsman, under the Consumer Rights Act 2015, which protects buyers from vehicles sold with underlying or recurring faults.I would prefer to resolve this directly with your dealership, but the current lack of transparency leaves me no choice but to take this step if the issue is not addressed immediately.I look forward to your urgent reply confirming the above.Kind regards,Hadi________________________________________From: hadi noriSent: Tuesday, November 11, 2025 2:46 PMTo: Keira KavanaghSubject: Re: BD70HOJDear Keira,Thank you for your email and for confirming that the extended warranty will cover the cost of the PM sensor replacement. That is very helpful.Regarding the DPF replacement cost of £2,379.20, I need to understand this diagnosis in more detail as this price is extremely high.Could you please provide clarification on the following:1. What is the exact physical fault with the DPF unit itself? Is the internal ceramic matrix melted or physically broken, or is it just blocked with soot and ash?2. Has the DPF been internally inspected to confirm for physical damage? If not, a professional clean should be attempted first.3. Is this quote for a brand-new genuine Land Rover part? If the unit needs to be replaced, can we explore a high-quality, manufacturer-approved aftermarket or reconditioned DPF to reduce costs significantly?Furthermore, I must express my disappointment that this is the third significant issue I have had with the vehicle since purchasing it from your dealership less than a year ago. The recurring problems suggest the car may have had underlying faults that were not properly addressed.Given my recent purchase history and the repeated inconvenience I have faced, I would appreciate a more substantial gesture of goodwill from the dealership than the standard discount offered.Please confirm if a professional clean is a viable option once the sensor is fixed, or if the dealership is able to offer a much sharper price on the replacement unit given the circumstances.I look forward to your response.Kind regards,Hadi________________________________________From: Keira KavanaghSent: Tuesday, November 11, 2025 10:29 AMTo: m_had_n@hotmail.comSubject: BD70HOJGood morning,I hope you are well.Following our recent conversation regarding your vehicle, I wanted to confirm that your extended warranty will cover the cost of the particulate matter (PM) sensor replacement.However, there is a separate fault related to the DPF, which unfortunately is not covered under the warranty. If you would like to proceed with this repair, I have applied a discount reducing the cost to £2,379.20 from the original £2,887.07.Please let me know how you would like to procee.Kind regards,Keira Kavanagh Service AdvisorJaguar Land Rover BuckinghamshireT: 01296 633 410E: KeiraKavanagh@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Unit 2 Aesop Business Park, Aesop Road, Aston Clinton | Aylesbury | HP22 5XXCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Evoke hybrid 21/2 years old and still under warranty. 30.08 completely broke down, partly a known fault and also other reasons. Took the vehicle in on the 31/08 unfortunately was the day of the cyber attack. Delay due to the attack and wasn't alot they could do. Awaited parts 31.10 the parts arrived. The vehicle was in the dealership all of this time. 07.11 called asked for update. Additional part was required. 11.11 a new problem arrived escalated. Asked for service manager to call. 17.11 again asked for an update T.A. no news again the service manager has still not contacted the customer. Poorly informed, poorly updated all the way. We are now 3 months down the line and is appalling service.

Dear Lookers Land Rover Customer Relations,I am writing to raise a formal complaint regarding my Range Rover SVR (registration PL20 ELV), purchased as an Approved Used vehicle from Lookers Land Rover Aylesbury in June 2025.I have recently been informed that my Approved Used Warranty, which is administered by a third-party provider, has been suspended on the basis that the car is allegedly used for hire and reward. This is completely incorrect — the vehicle has only been used privately.As a result, I am now facing a repair bill, with the vehicle currently at Group 1 Land Rover Sidcup, for work that should have been covered under the warranty. I have also discovered that the car’s first service is missing, which raises serious concerns about how it was able to pass the Land Rover Approved Used checks when sold.Given these issues, I believe the vehicle was mis-sold to me as an Approved Used car when it did not meet the required standards.I am requesting that Lookers:1. Work with the warranty provider to reinstate my warranty or cover the repair costs currently at Group 1 Sidcup.2. Provide a written explanation of how the car passed Approved Used checks without a complete service history.3. Confirm what steps will be taken to resolve this matter.Please treat this as a formal complaint under your internal complaints policy and respond within 14 days. If unresolved, I will escalate the matter to Jaguar Land Rover UK and the Motor Ombudsman.Kind regards,Mohammed Malik for and on behalf of Suave Cars Limited07507802345Mohammedmalik@hotmail.co.uk

Please see below why you are dangerous and risked people’s lives.Paul.Begin forwarded message:From: Paul HarrisDate: 25 October 2025 at 12:27:48 pm BSTTo: Kirk GillSubject: LD17 EYPDear Mr Gill,Further to our recent visits for a service, then assessment/quotation and subsequent repair, our final depressing visit was to repair a broken brake pipe. The receipt says that both rear pipes were leaking.The VHC from 30th September identified a cut in the nsr tyre requiring urgent replacement. I asked in an email and on the phone for the tyre to be swapped over with the spare. Brian Trattner tells me in his email from 17th October this is not something that you usually do! Nonetheless, he promised to get it swapped over and I have asked Ryan in an unanswered email from yesterday if this has been done? I called this morning and left a message with a lady at 9.50am but have had no call so far at 12.30.The vhc from 17th October found that all five tyres were good to go! However, as I sit in the tyre fitters this morning, the tyre with the cut is still on the nsr!!As far as I can see, this means that you have once again failed miserably to look after my wife and keep her safe!!! There would apparently be no value in the vhc whatsoever having missed badly corroded brake pipes three times or torn tyres, but only the once. Pathetic!The overall impression is a very poor one I’m afraid is where the service department is chaotic, overwhelmed and staffed by well meaning people with little or no management support.To be perfectly honest, I have absolutely no faith in your service and won’t be returning.Please be kind enough to provide me with the name and email address of your C.E.O.Paul.

Dear Sir/Madam,I hope you are well.I am writing regarding my Land Rover (registration 86EA), which was serviced at Lookers Land Rover Buckinghamshire, Aston Clinton on 15 October 2025.Only two days later, on 17 October 2025 at approximately 20:35–21:00, the vehicle unexpectedly caught fire. Fortunately, no one was injured, but this was a very serious and frightening incident, and the vehicle has been left severely damaged.Following the service, I received a Vehicle Health Check email from your team confirming that the vehicle had been inspected and no significant safety concerns were raised. Given the short time between the service and the fire, I am concerned that the incident may be related to the recent work or inspection.I would appreciate your urgent assistance in investigating this matter.Requested ActionsPlease could you:1. Confirm receipt of this email2. Provide details of your investigation process3. Share the service/inspection notes from 15 October4. Advise on next steps regarding assessment, repair and liabilityAll communication may be directed to me as the main contact.Zafar HussainTel: 07956 448495Email: zafar-hussain@hotmail.co.ukAddress:138 Chairborough RoadHigh WycombeBuckinghamshireHP12 3HW

Dear Mr Merrett,With reference to my recent conversation with Stephen Reynolds and my subsequent email, regarding the above.I am writing to raise a formal complaint regarding a serious issue with the Range Rover Sport Registration: MV19 LRK that I purchased on 15 August 2025 under your Approved Used programme from the Lookers Dealership Aylesbury.After just two months of ownership, and with less than 1500 miles driven since purchase, I have been advised by your service department at Bishop Stortford that the vehicle now requires a major brake system overhaul costing in excess of £3,000. I have been informed that I am expected to bear this cost.Given that this vehicle was sold as an Approved Used Land Rover, I am extremely concerned that such a critical and expensive defect has arisen so soon after purchase. As per the standards of the Approved Used programme, I expected that the vehicle would have passed a 165-point inspection including full checks of the braking system, and that any issues of this nature would have been corrected prior to delivery.This failure has caused significant distress, inconvenience, and potential safety risks. I believe that the issue should reasonably be considered a pre-existing defect or failure that was either overlooked during inspection or not disclosed to me prior to sale. Under the Consumer Rights Act 2015, I am entitled to expect that the vehicle is of satisfactory quality, fit for purpose, and free from inherent faults at the time of sale.Furthermore, as the issue arose within six months of purchase, the Act presumes that the defect was present at the time the vehicle was supplied. Therefore, the responsibility for repairs lies with the seller, not the consumer.In light of the above, I request that Jaguar Land Rover:1. Conduct a full investigation into the cause of this brake failure.2. Cover the full cost of the required repair or replacement, in accordance with your legal and contractual obligations under the Approved Used vehicle programme and UK consumer law.3. Provide written confirmation of the actions you will take to resolve this matter without delay.I am fully prepared to escalate this complaint further through the Motor Ombudsman, Finance Provider, and relevant legal channels should a satisfactory resolution not be reached within 14 days of this letter.I believe in the quality and heritage of the Land Rover brand, and I trust that you will handle this matter with the seriousness and urgency it deserves.I look forward to your prompt response.Yours faithfully,B C Hunter

Dear SirsI am writing this e-mail as a formal complain as I am absolutely at the end of any patience that I have had with the car that I purchased, against the advice of many and with inheritance left to me by my mum to buy the car of my dreams which I did from your company.I purchased the above vehicle at the end of November 2024, paying the asking price, in cash, with no finance. I was pressured to collect the same even though I was departing on holiday for a week to ensure the sale went into the sales representatives figures for the month. I also purchased an extended warranty believing the same to be the same as the warranty JLR were offering on the purchase, I now know that this is not the case, this is another issue.I drove the car as instructed, ensuring I reached maximum speed for the time advised but four months later the car went into limp mode and had to be dropped at Lookers, Aston Clinton where I had purchased the vehicle from. After extensive investigations and it was found the turbo shut off valve had failed causing the dpf to fail.With the problem located and the warranty company covering the cost of the work I stupidly thought I would shortly have my car back. No, turn the clock on to September (five months later!) my car was only ready to collect, repaired.During the above time in calls and meetings I rejected the car on multiple occasions as advised by my solicitor and I even offered for a newer car to be sourced for me, even offering to pay further monies towards another car from JLR and through Lookers, but as we started this process the miraculous missing part for the above repair was found.I collected the car reluctantly and yet again just before a holiday. I returned from holiday and the second day I drove the car the engine management light came on again.This time it was the sensor to the Ad Blue tank, again no spares are available or can be sourced to repair the car and again another long wait, a lot of the blame being placed on the JLR hack.So here I am, another five weeks on with another inappropriate hire vehicle which still means I cannot take my dog in the car and does not cater for my three granddaughters to take them out with bikes etc. If I wanted to drive a Mercedes I would have kept the one I traded in with you!Throughout the year of owning a car purchased from you, I have only had the same to drive for four and a half months. My losses include the tax paid, extortionate insurance premiums as the car is considered high risk for theft - I wish! Loss of enjoyment, cancelled holidays in the UK and for airport transfers due to lack of space in the hire car, not to mention the loss of interest on the £30,000 spent in purchase and the embarrassment from all of those who told me never to touch a Range Rover and from Lookers!Throughout this sorry process I can say Lookers only saving grace is your area sales manager, Kirk Gill, without him this matter would have been with my solicitor and Trading Standards a long time ago.The car is not fit for purpose and I have absolutely lost all faith in the same. Having taken legal advice and the car having sat around Lookers garage for the best part of my ownership, the car will have suffered detrimental affects which will last long term and will have depreciated the vehicle beyond anything I can sell.I require a full refund of my vehicle purchase, together with cover for my losses which I can quantify including the cost of the extended warranty.I have been paitent, but no more, my matter will be referred to my solicitor, the Ombudsman and I see if only appropriate to advise others through social media to stay well clear of Lookers and JLR as a brand, I only wished I had listened to those who laugh in the first place, I would have saved myself countless conversations and embarrassment!As I have said, Kirk Gill has been a pleasure to communicate with, but I appreciate that this may now be out of his hands which are no doubt tied by your Group in finding a resolution that works for me.I will await hearing from you, which hopefully will not take as long as a repair to my car!Yours sincerelyJacqueline Stay