I write to formally request a full refund for the vehicle purchased from your dealership on 9th April 2025, under my statutory rights pursuant to the Consumer Rights Act 2015.Since the 19th of December 2025, I have been left without the vehicle, which has remained in your possession due to ongoing faults that have occurred intermittently from the time of purchase. During this time, I have not had access to the vehicle that I purchased and relied upon. Today, the hire vehicle that had temporarily been provided to me was also removed, leaving me entirely without transport. Further to this, I received notice that the hire vehicle would be removed at 18:37 on Friday evening and the tone and vocabulary of the email from VOR was both threatening and, in places, inaccurate.This situation has now placed me in an extremely difficult position. I am a busy secondary school teacher with two young dependants, and the removal of the hire vehicle has left me unable to carry out essential daily responsibilities: including travel to work and caring for my family.The core issue remains that the faults with the vehicle were known at the time of sale, yet this information was never disclosed to me when I specifically asked about the vehicle’s history prior to purchase. It is therefore clear that the vehicle was sold in a condition that was not of satisfactory quality and not fit for purpose, contrary to the protections afforded to consumers under the Consumer Rights Act 2015.In addition, The Consumer Protection from Unfair Trading Regulations 2008 will also apply on the basis that the car was sold on following a ‘misleading action’. As noted above, at no stage was it ever disclosed that the vehicle had undergone significant works with regards to the gear box; notably, a complete replacement! Had this have been known at the time, I would not have purchased the vehicle. I was only informed about this replacement when the car had to be returned due to ‘gear box fault’ errors continually showing on the dashboard.At the time of purchase, the vehicles history was shown on the computer screen which highlighted services and MOT checks but never anything as significant as a gear box replacement.I was later informed, when the car was returned to your garage in December 2025, that the repair to the gearbox was carried out by Lookers, and indeed, undertaken by your own technicians. It is therefore without dispute that this information would have been known to Lookers at the time of sale.I note that your representatives have recently attempted to rely on the position that the matter falls outside of warranty. This also appears to be misleading as I was informed by Ryan that it was covered for repair only now to be told that it now might not be covered. The ongoing saga is not only exasperating but also having a detrimental impact on my professional and family life with the worry being all-consuming.The level of service and after-care here is non-existent; being assured of one remedy, only to be later told another, all whilst my my car sits dormant and I remain without a vehicle. There is a clear pattern of uncommunicative acts and omissions here, something which the Consumer Protection from Unfair Trading Regulations 2008 guards against.With all above points stated it must also be noted that this is not a warranty issue. My claim arises from statutory consumer protection rights, which exist independently of any warranty and cannot be contracted out of.Given that:• The vehicle was purchased on 9 April 2025.• I was misled into the purchase.• I have not had use of the vehicle since 19 December 2025.• The faults appear to have been present or known at the time of sale.• I have now been left entirely without a vehicle.I must formally request that Lookers Jaguar Land Rover Buckinghamshire arrange a full refund of the purchase price without further delay.I do believe that I have given every opportunity to resolve this issue but still, after 3 months, I am no further forward. I have not seen my car since the 19th of December 2025, and I have no faith that this will be repaired to any industry standard as the part required is not even made by JLR anymore as I have been informed on several occasions by the service team.We decided to purchase this car from yourselves, as an official Jaguar Land Rover dealership, which would afford us the peace of mind that this would be an approved used vehicle: the opposite has been found to be the case!If this matter cannot be resolved promptly, I will have no option but to pursue further remedies available to me.I was told on purchasing the car that buying a Land Rover is like buying into a relationship, or family. A bold claim that stayed with me! Well, if any sales company makes such an assertion, it is then fair to hold them to the standards that define any meaningful relationship. These typically include trust, communication and accountability.

For attention of Lookers JLR Buckinghamshire General Manager,I am writing to you today not just as a dissatisfied customer, but as a loyal client who has purchased and serviced three vehicles from your dealership.My current experience regarding a persistent windscreen leak on my Land Rover Discovery has been incredibly disappointing and I want to make you aware of what I see as a lack of professional standards displayed by your service department.This issue was first identified on 28 October 2025. It is now nearly six months later, and I am still driving a defective vehicle. The timeline of your dealership's failures is unacceptable:12 January 2026: After waiting months for a courtesy car, I brought the vehicle in. By lunchtime, I was told the "issue was the windscreen" - a self-evident fact I had already reported. I was told a part would be ordered and sent away. I would happily have popped in for someone to check the issue back in October 2025, which wouldn’t have meant waiting for 2.5 months to be told what was fairly obvious.10 February 2026: My second booking was cancelled by your team only the day before, citing no windscreen in stock.17 March 2026: My third booking. Having heard nothing, I called at 4:45 pm the afternoon before, only to be told - once again - that the part was not in stock.It is staggering that your team had no intention of calling me to cancel this third appointment. Had I not chased you, I would have suffered yet another wasted trip time, petrol and inconvenience. Furthermore, I previously sent a video clearly demonstrating the deafening noise caused by the leak while driving; I did not even receive the courtesy of an acknowledgement, let alone a response.The physical state of the car is now a major concern. We have endured wet carpets and a glovebox full of water. This is a premium vehicle that is being allowed to deteriorate through your inaction. I am deeply concerned about long-term mould, electrical damage, and the significant loss of value to my asset.It has now been six months of unnecessary inconvenience, wasted time, and additional expense caused by the handling of this matter by Land Rover. This experience has fallen significantly short of the standard I would expect. As a loyal customer of three vehicles, I expect far better.I now require the following from you personally:1. A definitive date for the repair, with a personal guarantee that the windscreen is physically in your possession.2. A full interior inspection and valet to address the water damage to the carpets and glovebox.3. A formal proposal for compensation for the six months of distress, inconvenience, and the blatant disregard for my safety and time.If you do not feel that you are able to address my issues, I am more than happy to escalate it to a higher level within Land Rover.I look forward to your urgent response with a direct plan of action.Yours faithfullyJulian Ormerod

2 Coopers Bank RoadLower GornalDudleyDY3 2PTFAO The ManagerLookers Land RoverUnit 2, Aesop Business ParkAesop RdAston ClintonAylesburyHP22 5XX16 March 2026…and via email:AndreiGanea@lookers.co.ukmichaelyork@lookers.co.ukfandicomplaints@lookers.co.ukvehiclecomplaints@lookers.co.ukRyanmoran@lookers.co.ukDear SirsRE: Formal Request for Refund under Consumer Protection RightsI write to formally request a full refund for the vehicle purchased from your dealership on 9th April 2025, under my statutory rights pursuant to the Consumer Rights Act 2015.Since the 19th of December 2025, I have been left without the vehicle, which has remained in your possession due to ongoing faults that have occurred intermittently from the time of purchase. During this time, I have not had access to the vehicle that I purchased and relied upon. Today, the hire vehicle that had temporarily been provided to me was also removed, leaving me entirely without transport. Further to this, I received notice that the hire vehicle would be removed at 18:37 on Friday evening and the tone and vocabulary of the email from VOR was both threatening and, in places, inaccurate.This situation has now placed me in an extremely difficult position. I am a busy secondary school teacher with two young dependants, and the removal of the hire vehicle has left me unable to carry out essential daily responsibilities: including travel to work and caring for my family.The core issue remains that the faults with the vehicle were known at the time of sale, yet this information was never disclosed to me when I specifically asked about the vehicle’s history prior to purchase. It is therefore clear that the vehicle was sold in a condition that was not of satisfactory quality and not fit for purpose, contrary to the protections afforded to consumers under the Consumer Rights Act 2015.In addition, The Consumer Protection from Unfair Trading Regulations 2008 will also apply on the basis that the car was sold on following a ‘misleading action’. As noted above, at no stage was it ever disclosed that the vehicle had undergone significant works with regards to the gear box; notably, a complete replacement! Had this have been known at the time, I would not have purchased the vehicle. I was only informed about this replacement when the car had to be returned due to ‘gear box fault’ errors continually showing on the dashboard.At the time of purchase, the vehicles history was shown on the computer screen which highlighted services and MOT checks but never anything as significant as a gear box replacement.I was later informed, when the car was returned to your garage in December 2025, that the repair to the gearbox was carried out by Lookers, and indeed, undertaken by your own technicians. It is therefore without dispute that this information would have been known to Lookers at the time of sale.I note that your representatives have recently attempted to rely on the position that the matter falls outside of warranty. This also appears to be misleading as I was informed by Ryan that it was covered for repair only now to be told that it now might not be covered. The ongoing saga is not only exasperating but also having a detrimental impact on my professional and family life with the worry being all-consuming.The level of service and after-care here is non-existent; being assured of one remedy, only to be later told another, all whilst my my car sits dormant and I remain without a vehicle. There is a clear pattern of uncommunicative acts and omissions here, something which the Consumer Protection from Unfair Trading Regulations 2008 guards against.With all above points stated it must also be noted that this is not a warranty issue. My claim arises from statutory consumer protection rights, which exist independently of any warranty and cannot be contracted out of.Given that:• The vehicle was purchased on 9 April 2025.• I was misled into the purchase.• I have not had use of the vehicle since 19 December 2025.• The faults appear to have been present or known at the time of sale.• I have now been left entirely without a vehicle.I must formally request that Lookers Jaguar Land Rover Buckinghamshire arrange a full refund of the purchase price without further delay.I do believe that I have given every opportunity to resolve this issue but still, after 3 months, I am no further forward. I have not seen my car since the 19th of December 2025, and I have no faith that this will be repaired to any industry standard as the part required is not even made by JLR anymore as I have been informed on several occasions by the service team.We decided to purchase this car from yourselves, as an official Jaguar Land Rover dealership, which would afford us the peace of mind that this would be an approved used vehicle: the opposite has been found to be the case!If this matter cannot be resolved promptly, I will have no option but to pursue further remedies available to me.I was told on purchasing the car that buying a Land Rover is like buying into a relationship, or family. A bold claim that stayed with me! Well, if any sales company makes such an assertion, it is then fair to hold them to the standards that define any meaningful relationship. These typically include trust, communication and accountability.I would appreciate a written response within 7 days, given the impact this has had on my life and my livelihood, outlining how you intend to resolve this matter.Yours faithfully,Emma Taylor-Hamblett and Stephen Hamblett.

I was misled into buying the vehicle as part of the vehicles history was omitted at the point of sale and now I am left with a car that does not drive and I have not seen since Dec 2025.I have set this out in more detail in a formal letter to the dealership on 16th March 2026 and I can provide a copy of that to you upon request.

On 4.03.2026 you service my car, also was a recall for a passenger airbag which was replaced.But I saw deep scratch on my glove box. Why my car been damaged? No body mentioned anything to me. It’s very upsetting we look after are car very well, but I never had any issues before with your service. Please, fix it ASAP.

as above.. being trying to speak to him fo months.... unbelievableJLR also raising complaint

Left car for recall of passenger airbag and service of 24 months. But found a dip scratch on the side of glow box. It’s quite upsetting surprise isn’t ?

In March 2025, I purchased a second-hand vehicle with you. Part of the negotiations were to extend the Land Rover Extended Warranty a further two years after the included one year Land Rover Extended Warranty expired on 19th March 2026.After I chased the branch in February 2026, they sent through an RAC warranty that I have since cancelled as this was not agreed at the time of purchase. No details or information about this warranty were provided during the sales process, only the Land Rover Extended Warranty was discussed. I would note the order states JLR Warranty at a cost of £1,179.00.I have a quote dated 25/02/2026 to extend the Land Rover Warranty for a further 12 months of £1,224.00, hence two years cost will be £2,448.00.To be blunt, had you informed me that I would have had a further £2,448.00 of cost for the warranty to be extended a further two years, it is unlikely I would have purchased the vehicle.The two options are: option 1 - you arrange for the above Land Rover approved warranty and send through confirmation. Or option 2 - I arrange the warranty for two years at a cost of £2,448.00 and you reimburse this expense, plus the £1,179.00, a total of £3,627.00.I have contacted the branch who have been silent on the issue.There is a time bar in procuring the Land Rover Warranty hence if I do not receive a response I will be forced to arrange this myself and consider my options.I look forward to hearing from you and amicably resolving this issue.

Dear Sir/Madam,I am writing to formally complain regarding the ongoing issues and substandard service related to my Discovery Sport P300e (LS21 FBV) following works undertaken at Lookers Land Rover Buckinghamshire.Since purchase in January 2025, this vehicle has required significant repair on three separate occasions:• 15/04/25: Repairs to door lock, exhaust heat shield, and fuel cap (under Cinch warranty). I had also received a letter stating that the vehicle required a software update which I presented to and discussed with Mollie Fraser when I brought the vehicle in to you (unfortunately, I am no longer able to locate this letter).• 23/10/25: Replacement of half-shaft support bracket and MOT.• 04/11/25: Emergency return due to the vehicle being "undriveable" post-service; a new fuel pump was subsequently fitted.I have now been forced to book the vehicle in for a fourth time (due in to you on 25/3/26). Since its return on 4 November, the car has failed to enter EV mode. Despite having brought a letter in to you in April stating that a software update was required and then two further comprehensive electronic diagnostics being performed by your technicians in the past year, you have failed to identify that the Pivi Pro software is significantly outdated (last updated January 2024). As you will see from the attached picture, my current version is OS 2.5.1 and I believe the latest version is OS 4.4.2.This oversight has prevented many critical updates including for the PHEV powertrain and charging systems. Research indicates there is a known bug in older software versions—triggering the "EV Mode Temporarily Unavailable" message—which directly matches the symptoms I am experiencing.Under the Consumer Rights Act 2015, services must be carried out with 'reasonable care and skill.' Missing a fundamental system status that has been outdated since before my purchase constitutes a failure to meet this standard. I am therefore exercising my statutory right to repeat performance, as outlined by Citizens Advice, and require the inadequate diagnostic work to be rectified at no extra cost.I am therefore requesting the following;1. The Pivi Pro software be updated to the current version (OS 4.4.2) at your expense.2. A full verification that this update resolves the EV mode issue, with any subsequent faults caused by the lack of updates also rectified at no cost.3. Confirmation of these actions before I bring the vehicle in on 25 March 2026.I look forward to your prompt response.Yours faithfully,

customer has called as she purchased vehicle back in october 2025 and purchased the subscription for the year for access to the InControl features but is now receiving emails advising it expires at the end of march, she has spoken to someone in the show room on the phone who advised they will look into it and get back in touch with her but she is yet to hear back and loosing faith that this is being looked in to for her and now concerned that the subscription will end before it is due to