Hello, my car has been with you since 09 October 2025. So for just over 3 weeks. During this time I have been ringing 3 times weekly and following up with emails. I have been given various contradicting feedback about the status of the car. For the last two weeks I have been told that it is at various stages of work. On 15 October I was told it was due in that day. I was then told it wouldn't be ready as it still had to undergo isolation testing. Despite my emails and telephone calls, 16 days later I have just been told that it isn't due to have isolation tests until next Monday, 3 November.There is obviously a communication issue between your service desk and workshop. I cannot understand how all these different people I speak with can get this one piece of information so wrong. The gentleman I was dealing with - Shad Ahmed - is a nightmare to try and track down. When I have called to speak with him directly he is rarely available. I appreciate that he has been on leave for the past week, but I have an email trail with lots of gaps in his responses. I am happy to forward this is practical.I am a care home manager and need my car for job. Unfortunately, you have also been unable to provide a courtesy car whilst I have had to beg and borrow so I can get to work.If you are unable to complete the repairs, or there is an issue that cannot be resolved I would appreciate someone telling me, honestly what the issue is.

I purchased a used Land Rover Discovery Sport including Land Rover approved warranty on the 20/09/25 from Lookers Aylesbury. On the drive back from Aylesbury to Shrewsbury the TPMS monitor warning was appearing intermittently, then eventually wouldn’t go off. I sent Mr Sean Weekes an Email on the 29th outlining the TPMS monitoring problem and he replied stating that the problem should clear after a short journey and that I should contact After Sales.I then Phoned Lookers After Sales on the 29/09/25 and they said Sean should dealing with it and then put me through to Sean.Sean then advised that I should wipe the camera or radar unit on the front of the car as it can get dirty and cause problems. I further explained to Sean that it was not a camera fault and that the sensor in the wheel was malfunctioning. He then said I should bring the car into Lookers Aylesbury? I reiterated that I was in Shrewsbury and suggested that he should either contact Hatfields or Lookers in Shrewsbury to investigate the problem.Sean then said he would speak with Kiera in the service department and get her to call me to confirm booking in Shrewsbury.Sean also stated that he was taking a couple of days off and would also call me back later in the week to ensure that the problem was resolved.” It is now Wednesday 8/10/2025 and I have not heard anything from Sean or Lookers service/ after sales.I waited until a week without any contact then sent the e-mail and copied in the sales manager 'danielmerrett@lookers.co.uk'.On the 09/10/25 I received a call at 17.23 from Kiera!Kiera told me she was calling as she had received a copy of my complaint letter! She then asked me if she could book my car into Aylesbury for a diagnostic check. I asked her if she had spoken to Sean as I have already informed them I was in Shrewsbury! She then said that there is a Lookers in Shrewsbury. I said that I can take my car there, however was she aware that they are not a Land Rover dealer. She then asked if I knew the details of my closest Land Rover. I explained it was Hatfield’s in Shrewsbury. I also explained that I had already discussed this with Sean Weekes. She then asked if there were any other faults showing and told me she would get in touch with the Shrewsbury garage to book the car in for a diagnostic check. I thanked her for getting back to me, however didn’t take her surname or contact details. I also sent an online enquiry to Lookers on the 14/10/25.It is now the 15/10/25 and I have not heard anything back from Lookers or Hatfield’s.I am now at a loss as how to get customer after sales service from Lookers and would like to advise that if I do not get a prompt response I will be requesting a full refund on the vehicle as it nor the warranty service has been as described during the sales process.

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Mr Kenneth BaxendaleRegistration: YG69DFYInception Date: 23 December 2022Date Of Complaint: 06 October 2025Goods Details: Jaguar I-PaceNew/Used: UsedMileage At POS/POI: 6828Current Mileage: 45000Agreement Number: 553770769The customer has advised us of the following fault/s ; The vehicle refused to accept any charge point rendering the car useless around 3 weeks ago. OC had just enough charge to get the vehicle to the garage and since they have run checks but are still unable to advise what is wrong with the vehicle and OC is left using taxis to get around.At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

Good afternoon, I would raise my concerns about the service I have received from Lookers Aston Clinton.Having had an electrical problem with my Jaguar XKR convertible for many months, which my local garage had been unable to solve, I booked a diagnostic test on 31st July. The cost of this was £300.I sent the attached email in advance and left a copy on the passenger seat to provide as much background as I could. This explained what the issue was and what had been done, in an attempt to help ensure the issue could be resolved without repeating what had already been done.I was told that, based on the diagnostic test, some wiring needed replacing at an additional cost of £301. I agreed to have this done.I was then told that some additional wiring also need to be replaced at a cost of £133; again, I agreed in the hope that this would finally resolve the problem.I was then told that, as that hadn't worked, the battery management system needed replacing at an additional cost of £482. I was assured this should sort the problem so, despite the mounting costs, I agreed to have this done as well.I was then told that the car needed a new battery (another £371), even thought it was explained in my email and by me verbally that it had had a new battery within the last six months. I was told that the ongoing fault must have ruined the relatively new battery and a new one was needed; so I agreed to pay for this as well. I was then told the car was ready for collection and presented with a bill for £1,554.58. I paid this bill based on the fact that the car was finally sorted, even though it had been much more expensive than I had expected. But at least it was sorted.I picked up the car late on the 20th August, three weeks after the diagnostic test, and noticed there was a new error message on the dashboard: an outline of an engine block. By this stage of the evening, there was no one around to explain this but at least all the previous error messages were not showing. I was then literally 3 minutes into my journey home when the dashboard lit up with exactly all the same error messages as it had been showing three weeks earlier. I drove straight back to Lookers and left it with them to resolve the issue. Obviously, no one had bothered to road test the vehicle before inviting me to travel to collect it.At this stage, I had spent over £1,500, been without the car for three weeks, and the only change in the car is that it had an additional error message. Over the next couple of weeks, I repeatedly tried to get an update on what Lookers were prepared to do to resolves the issue but any communication, as it had been from the start, continued to be poor and was pretty much always initiated by me. Calls back either didn't happen or were several days later.I understand that the cyber attack that happened on 2nd September caused JLR and Lookers many problems but that was two weeks after my attempted collection and I can honestly say I didn't notice much difference in the level of service and level of communication before or after that incident. It remained consistently poor.I was told that because of the cyber attack, communications with TA were very difficult but finally was told that Jaguar's TA department had advised that a new alternator should be fitted. I explained that, as I had clearly set out in my original email, a new alternator had been fitted within the last six months. The feedback I received was that, based on the readings submitted to TA, this could not have been a genuine Jag part. This is not true, it was a genuine Jaguar (Denzo) alternator, I believe those readings were a symptom of the problem rather than the alternator being the problem.I was told this may or may not solve the problem. I expressed my dissatisfaction at having paid so much money to get nowhere and asked for some sort of goodwill gesture. In response, again after several days, I was told by Shad that the manager of the service department, Brian Trattner, was prepared to have the new alternator fitted for "only" £904 instead of the full price of £1,376 but that was the extent of the good will gesture, with nothing offered in reparation for the £1,550 I had paid effectively for nothing.I spoke to Brian yesterday and he was not helpful and seemed reluctant to even acknowledge that the service I had received was poor. I then informed Brian that I would not be paying Lookers any more money and that I would collect the car and try to get the issue resolved elsewhere. I went to collect the car this morning and asked the lady at the desk for details of how to submit a complaint - in response, Brian sent me an email without bothering to even come out to speak to me.As I drove the car away, I noticed that the engine block warning light was on and also that the central LCD display kept switching itself off. Neither of these things had been happening when I dropped the car off at Lookers 2 months earlier. Within a couple of minutes, the dashboard was again lit up with all the same warning lights as before.I feel the level of service I have received has been appalling. Lookers have had my car for two months, the vast majority of the limited communication over that period was driven by me, I have spent £1,550 and the fault remains but with an extra couple of electrical glitches thrown in. At no point have I been anything other than polite and patient with Lookers staff but I feel I have been rewarded by being treated very poorly.I would like an acknowledgement that the service I have received has fallen below the standards you would hope to provide and I would like to hear your proposal as to how much you are prepared to offer me as compensation. Please do not send me an AI generated response.I do not wish to leave a poor review nor do I wish to have to take legal advice but I feel strongly that I have been badly treated and I would hope that, if JLR and Lookers are the reputable organisations I thought they were, you will address my concerns objectively and fairly.

Colin was excellent with excellent knowledge of the car and made us feel very special with the service provided.

Easy to navigate and showed different options for the work. Good phone follow up tooMollie, who was my contact at Lookers for the work on my car was excellent. Restored faith in lookers after previous experiences which weren’t so good.

Easy to drop off the car and lovely friendly staff.My only issue was I had to ring around 4pm for an update and ask when I should pick up my car - the live app seemed to indicate that the car had not gone to the workshop. A little wait for someone to come to me when I came to pick up the car.Over all though a great service. Thank you!

Simple and followed up by a phone call.No misunderstanding of what was to be done this time, and it was carried out well.

Helpful staff

Very easy to use.Team were very welcoming and kept me informed of progress.Especially Mollie was very helpful.