You emailed me to say my service is due nut your website doesnt allow me to book a service.I use the Lookers garage in Aston Clinton

Référence compaint ticket #85857076. It have been well over the suggested maximum time to deal with my previous complaint but I have yet to receive further communication or resolution.

I made a complaint on 29th January regarding my vehicles visit and haven't received any communication regarding this despite saying it would be resolved within 14 days. Ticket number was 85633557

Andy and NeilI hope you are well. I am sending this reminder as a week has already passed and as yet I have not received repayment of my deposits for the above vehicle or final confirmation that the HP has actually been cancelled with Landrover finance and the money sent to the dealership returned.I would be grateful for an urgent update for my records.I look forward to your reply this morning to confirm the situation and next steps.Kind regardsMr Simon C EllisConsultant Knee Surgeon+44 7778 059617On 6 Feb 2026, at 07:24, ELLIS, Simon (SPIRE HEALTHCARE)wrote:Further to my email of Monday 2 February containing my letter cancelling the purchase of this vehicle I am grateful for you confirmation that the finance agreement has been cancelled.Although I received verbal confirmation of the purchase cancellation from Neil on the telephone on Monday 2 February as yet I have not received acknowledgment of this by email.I would be grateful for written confirmation that the purchase has been cancelled within the cooling off period allowed for distance selling and confirmation that the deposits paid are in the process of being returned as you have been provided with my bank details.With kind regardsMr Simon C EllisConsultant Knee Surgeon+44 7778 059617On 3 Feb 2026, at 08:47, Andy Tibbleswrote:This message originated from outside of NHS.net Connect. Please do not click links or open attachments unless you recognise the sender and know the content is safe.Good morning Mr Ellis,Apologies for the late response, with yesterday being the first working day of the month I was over run with closing the previous month and inputting all profits, losses and commissions.The process of the cancellation of your finance agreement has been started and will be terminated before any payments leave your account.Andy Tibbles Business ManagerJaguar Land Rover BuckinghamshireT: 01296 633 410E: AndyTibbles@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Unit 2 Aesop Business Park, Aesop Road, Aston Clinton | Aylesbury | HP22 5XXCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: ELLIS, Simon (SPIRE HEALTHCARE)Sent: 02 February 2026 15:43To: Andy Tibbles; Neil DaySubject: Fw: Proposed purchase of KJ23CNAImportance: HighExternal Sender: Confirm legitimacy before acting.Andy,Please see attached the email below, I would be grateful for an urgent response that you have actioned the cancellation of the Hiore Purchase agreement with Landrover Financial Services as promised.With kindKind regardsSimon EllisMr Simon C Ellis, Consultant Knee SurgeonMAC Chair, Spire Alexandra Hospital07778 059617________________________________________From: ELLIS, Simon (SPIRE HEALTHCARE)Sent: Monday, February 2, 2026 10:06To: andytibbles@lookers.co.uk; Neil Day; vehiclecomplaints@lookers.co.ukSubject: Proposed purchase of KJ23CNADear SirsI hereby give notice that I cancel my contract of sale of the following goods registration number KJ23 CNA JAGUAR I-PACE 0.000 294kW EV400 RDynamic HSE Black 90kWh 5dr AutoOrdered on 31 January 2026Mr Simon Ellis2 Court Lodge Cottages,Lower Road,West Farleigh,MaidstoneME15 0PDSignature of consumerDate 2 February 2026

Dear Complaints Department,I purchased a Landrover Defender P400e (75th Edition) from Lookers about 6 months ago. I recently had need of the car jack, and believing it was stored under the passenger seat attempted to find it. It wasn’t there, and subsequent research suggests that it should be stored in a special bag in the rear cargo space. The safety kit wasn’t there either.I raised this with lookers before Christmas and then again in January and nobody seems to know how to help me. The solution I expect is simple, to provide the safety kit that should have been sold with the vehicle.I think it totally unacceptable that any car could be sold without a critical piece of safety equipment, even more so a premium vehicle such as the one I have invested in.Please can you rectify this immediately, by providing a full safety kit (jack, wheel brace, etc) sent to my home address.The sales assistant’s name was Nick LevisonThe branch was BuckinghamshireCar registration is GU72 YSOPaul FoleyLittle Hook,Hook Park Road,SO31 9HE07889129995

Afternoon,I am writing to formally raise a complaint regarding the recent service and subsequent repair work carried out on my vehicle by JLR Bucks.My vehicle was serviced on 6 January 2026, during which a very minor oil leak was identified and diagnosed as a timing bung issue. This was replaced under the Approved Used warranty. At that time, the leak was minimal, with only a small amount of oil visible on the sump and none present on the undertray, as shown in the video inspection.Approximately a week later, I noticed oil on my driveway and discovered that the oil leak was significantly worse than before. As a result, Land Rover Assist was contacted and the vehicle was recovered back to your dealership. The subsequent VHC video stated that the oil leak had been cleaned up and repaired.Upon collecting the vehicle today, I was informed that the timing bung required replacement again. This is clearly disappointing, as it indicates the initial repair was not carried out correctly. More concerning, however, is the condition of the vehicle on return. The undertray remains soaked in oil, the area beneath the airbox is still oily, and there are visible oil marks on the bonnet slam panel. This level of cleanliness and attention to detail falls well below my expectations of both the dealership and the Land Rover brand.In addition, on my journey home I noticed a fresh chip in the windscreen. While I cannot say with certainty when this occurred, and appreciate that the vehicle was recovered to the dealership, it is extremely frustrating that this damage was not identified or communicated to me prior to collection.Due to the vehicle being off the road, I also missed the final day of the shoot season, and the overall handling of this matter has significantly added to my disappointment and inconvenience.I would appreciate a clear explanation of how this situation has arisen, confirmation that the oil leak has now been properly resolved, and details of what steps will be taken to address the outstanding issues and restore my confidence in the service provided.I look forward to your prompt response.Kind regards,

Dear Jaguar Service Centre Team,I am writing to formally raise a concern regarding my recent service booking and the ongoing communication issues I have experienced.I booked both a Service and MOT for 28/01 (today’s date) more than a month ago. The attached screenshot clearly confirms that both Service and MOT were booked together.When I arrived at the service centre this morning, I again explicitly confirmed with the service handler that the booking was for Service and MOT, and I was reassured accordingly. However, when I returned home and checked the paperwork, I noticed there was no mention of the service, only the MOT. I immediately called the service centre and was then informed that only the MOT had been carried out.This directly contradicts:- The original booking confirmation (as per the screenshot)- The confirmation given to me again this morning at drop-offAs a result, I have now been asked to return again on Thursday for the service, which means taking another half day off and making an additional trip—something that could have been avoided with accurate booking validation and communication.If this were an isolated incident, I would have let it go. Unfortunately, this follows a very similar experience during the recent battery fault repair, where:- The car was initially booked with a one-day replacement vehicle- I was later informed it would take a week, requiring a rebooking with a one-week replacement- The booking was then automatically rescheduled again- On arrival, I was told I only had three days of replacement car- Eventually, a longer-term replacement was arranged through EnterpriseWhile I have always been happy with the quality of work carried out on my car, the communication and accuracy of information provided to me as a customer have been consistently problematic.I have now received verbal confirmation over the phone that the service is booked for next Thursday, but I have not yet received any confirmation email. Given my recent experiences, I am understandably concerned that the booking may again not be correctly registered when I arrive.I would appreciate:1. Written confirmation that the service is definitively booked for Thursday2. Assurance that the booking details are correct and complete3. A review of how booking confirmations and customer communications are handled to prevent such issues going forwardI value the service quality at Jaguar, but clear and reliable communication is just as important. I hope this feedback is taken constructively to improve the overall customer experience.I look forward to your confirmation and resolution.Kind regards,Nitin Verma

Dear Keira,I hope this email finds you well.During my visit in December, I formally requested the information outlined below. As I have not yet received a response, I would be grateful if you could now provide the outstanding documentation and supporting evidence:• A copy of the insurance documentation used to cover your loan vehicles.• The full agreement documentation that I signed in relation to the loan vehicle. The documents currently in my possession make no reference to a £500 excess for windscreen or glass damage.• High-definition photographic evidence of the vehicle prior to the commencement of the loan, clearly confirming that it is the same vehicle provided to me and evidencing its condition at handover.• High-definition photographic evidence of the vehicle at the point of return, clearly confirming that it is the same vehicle that was loaned to me.For the avoidance of doubt, the £500 payment was made under protest. We felt under considerable pressure to make this payment in order to secure the return of our own vehicle. I consider this to be inconsistent with the requirements of the Consumer Rights Act 2015, which requires contractual terms to be fair, transparent, and not imposed through undue pressure. This payment was made notwithstanding my firm belief that the alleged windscreen damage was not attributable to me. I raised the presence of the crack at the time of returning the loan vehicle, as I was disappointed to have been provided with a vehicle that appeared to have a visible defect at the outset.While I do not dispute that a cracked windscreen may constitute “damage” in general terms, the agreement I signed makes no specific reference to windscreen or glass damage, nor does it evidence that the vehicle was free from defects at the point of handover. In the absence of clear disclosure, a signed condition report, or dated photographic evidence demonstrating that the windscreen was undamaged at the outset, I do not accept liability for the charge applied, which, as stated, was paid under protest solely to secure the return of my own vehicle.By way of context, on a previous occasion I was loaned a vehicle that was not clean and had scratches that only became apparent once I had returned home. My service advisor at the time, Ryan Moran, was unaware of these defects and requested that I provide photographic evidence, which I subsequently did. In light of this prior experience, I was concerned that the present situation may be similar and that not all defects are consistently identified or recorded by your camera inspection system.I would also note that this situation could have been avoided had the replacement of the high-voltage heater been appropriately progressed with my warranty provider while my vehicle was with you for service in November. My vehicle remained in your possession for over a week, during which time I was advised that the required part was in stock but that authorisation from the warranty provider was required. No such authorisation was sought at that time, and I was therefore required to leave without the work being completed. Following several subsequent telephone calls to progress the authorisation, I eventually spoke with you directly. During that call, while I was on hold, you contacted the warranty provider and obtained authorisation within approximately 20 minutes. The vehicle was then booked in for the repair, and a loan vehicle was arranged. This sequence of events has been both frustrating and disappointing, particularly given that the matter could have been resolved during my vehicle’s initial period in your care, thereby avoiding the need for additional visits, further inconvenience, and the subsequent dispute that has arisen.I look forward to receiving a substantive written response from you, or from one of the other listed contacts, together with the documentation and evidence requested above.Thank you for your attention to this matter.Yours sincerely,Sarah StockleyMrs Sarah StockleyJourneys End

I registered a complaint in December and I have had no contact and also no responses to my emails from the dealership. Honestly, I can’t believe the whole experience. It’s a joke. Can someone contact me to discuss my complaint.

1.ticket no 84895290 23/122. Ticket no 84408352 2/12How many times do I need to complaint. - no responses - absolutely ridiculous service. On 15th Dec I spoke to your HO complaints as well and was promised a regional manager will ring - just false promisesCar has been in service since 2/12 after a breakdown but no one at Lookers give a damn about even updatingThe only option you have left me to take legal action and reject the car