purchased a new vehicle in March 2025, customer service degrading in time. 6 weeks and the battery fob needed to be changed, lasted 6 weeks and then went in and they fitted new battery and changed the battery and again 6 weeks later the battery failed. Diag seems all well and replaced the battery again. 6 weeks later not working again now going to change the fobs. the vehicle needed to go and have them synced. Scotch guard not corrected. 05.01 get synced dont need the vehicle. called flight is back today someone will be calling you later. Called this morning and the part hasnt arrived now they want to give the cust a CC but she is not happy driving another car. Branch unsure of how long the repair is going to take. Has the body work carried out. You are now delaying the return of the vehicle. Staff going to speak with the service manager to see what can happen, the cust wants her car to be refuelled and stop wasting her time.

Hello,I’m emailing on behalf of a customer as they didn’t want to raise a complaint from their end.Mr KarakusLN25BKX07951541628Land Rover BuckinghamshireThanksNathan SproatCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.ukFrom: Customer FeedbackSent: 14 January 2026 09:52To: Nathan SproatCc: Customer FeedbackSubject: RE: Customer complaintGood morning,Thank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.Please could you confirm what your complaint is with JLNR branch so that we can ensure that it is referred to the relevant team for investigation.Kind regardsLookers Customer Service & Resolution TeamFrom: Nathan SproatSent: 13 January 2026 17:52To: Vehicle ComplaintsSubject: Customer complaintLN25BKX07951541628Unhappy with service received from JLR Bucks – expecting a call back as an acknowledgement of this complaint by tomorrowThanksNathan SproatCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk

had nothing but issues with this car, something mechanical is wrong with the car, traction not working especially for this weather. happens once a day at leastnoise coming from the engine when driving like a conk sound when accelerating and when stationary. you can feel the conk sound in the carasked this dealership multiple times to be valeted but nothing has been done.nightmare from end to end of having the vehicle

I wanted to thank Andrei Ganea at Lookers for going above and beyond from the order of my car to collection. His hard work is a credit to Lookers.

I wanted to thank Andrei Ganea at Lookers Land Rover, Buckinghamshire for going above and beyond between the order of my car and collection. His hard work is a credit to Lookers.

I had raised a complaint on 01/12 ticket no 84408352., after exchange of 30 or so emails plus callsNo response , I had called on 15th again and was promised a call back by general manager , and guess what, again no response until nowMy car had a breakdown on 2nd and emailed that I wanted to return this car, again no response, car was recovered on 3rd and I had chased few times but again no response , I ve now given up as i have no clue for last 3 weeks with whats happening, I purchased this car on 11th nov and had driven hardly 700 miles, 80k car and turned out to be scrapI ' m away until 3rd jan but would like to finalise return of this car on 4th jan and not waste my or your time going through consumer courts , I am again away from 5th afternoon so.would really like thos to be sorted by 5th morningThe car is sitting at Lookers since 3rd DECEMBER

I am disgusted with the treatment I have had from your JLR Buckinghamshire dealership. I can give a full timeline of events for my complaint directly to the complaint handler when assigned. This is in relation to the treatment from the sales team and aftercare/service team. Please contact me ASAP to discuss as no one from the dealership is responding to my emails and when I call direct they are impossible to deal with, promise call backs and don’t call back.

Please see the message our customer, GKL Leasing, sent over to us:'AK24LCY went in for a service 8/12/25 and was advised to return to Lookers Jaguar / Land Rover Buckinghamshire for tyres (by the dealership). They never asked us for tyre authorisation, then charged the customer directly for tyres, to say we are unsatisfied is an understatement. They have also changed the tyres without anyone’s authorisation, at 3mm, which we would not necessarily change at (usually 2mm) and invoiced the customer.'

Ticket 84485572No update within the allocated 2 weeks, this ticket will now extend I guess by another 2 weeks.Pretty shocking customer service.

Please see timeline of mis communication and lack of response to repair a minor fault which has been on my car from the day I collected it. Leading to my car being impounded by Hatfields JLR dealership. I have now been without my car since the 18/12/2025 and feel I should be seeking legal advice.Please let me know how you wish to resolve this situation.RY04 RBY Date CommentPURCHASED 20/09/2025 £34,050 Collected car from Aylesbury and paid in full.PROBLEMS 20/09/2025 TPMS Sensor failing on front nearside Contacted Sean WeekesPROBLEMS 09/10/2025 TPMS Sensor failing on front nearside Contacted Daniel MerrettPROBLEMS 09/10/2025 TPMS Sensor failing on front nearside 5.23pm Received call from Kiera in sevice departmentPROBLEMS 14/10/2025 TPMS Sensor failing on front nearside Not heard anything back from KieraPROBLEMS 15/10/2025 TPMS Sensor failing on front nearside Sent complaint via e-mail to Lookers head office.PROBLEMS 20/10/2025 TPMS Sensor failing on front nearside Email from Grange cars Hertfordshire Wrong registration/ vehiclePROBLEMS 20/10/2025 TPMS Sensor failing on front nearside Spoke with Brian from Aylesbury Lookers Service dept to correctPROBLEMS 21/10/2025 TPMS Sensor failing on front nearside Received call from Hatfields Shrewsbury to let me know Lookers had booked the car in and that there is a 2 month waiting list !!PROBLEMS 16/12/2025 TPMS Sensor failing on front nearside Received a message from Victoria @ Hatfields stating I may have to pay costs for repair.PROBLEMS 17/12/2025 TPMS Sensor failing on front nearside Victoria from Hatfields contacted Lookers sales department to explain they needed to sanction and pay for the work to be carried out.PROBLEMS 17/12/2025 TPMS Sensor failing on front nearside Phoned Lookers complaints department to request that they call Hatfields to confirm they will pay for repair.PROBLEMS 1.30pm 18/12/2025 TPMS Sensor failing on front nearside Victoria contacted me to say that Lookers had not yet got back to her to sanction repair and would give them another call.PROBLEMS 4.30pm 18/12/2025 TPMS Sensor failing on front nearside Hatfields contacted me to say that they cannot get a response from Lookers.PROBLEMS 4.40pm 18/12/2025 TPMS Sensor failing on front nearside Sent an email to Lookers sales - No reply!!PROBLEMS 19/12/2025 TPMS Sensor failing on front nearside Brian from Lookers said there had been an communication problem and they have now been in touch with Lookers to sanction repairPROBLEMS 5.17pm 19/12/2025 TPMS Sensor failing on front nearside Victoria from Hatfields contacted me to say they have not been able to get payment gaurantee from Lookers threfore they cannot release my car.PROBLEMS 8.48am 22/12/2025 TPMS Sensor failing on front nearside Brian from Lookers emailed to apologise and asked me what work had been carried out as there was no parts included?PROBLEMS 9.05am 23/12/2025 TPMS Sensor failing on front nearside Told Brian that Hatfields did not give me any work carried out details as Lookers were their customer!