Evoke hybrid 21/2 years old and still under warranty. 30.08 completely broke down, partly a known fault and also other reasons. Took the vehicle in on the 31/08 unfortunately was the day of the cyber attack. Delay due to the attack and wasn't alot they could do. Awaited parts 31.10 the parts arrived. The vehicle was in the dealership all of this time. 07.11 called asked for update. Additional part was required. 11.11 a new problem arrived escalated. Asked for service manager to call. 17.11 again asked for an update T.A. no news again the service manager has still not contacted the customer. Poorly informed, poorly updated all the way. We are now 3 months down the line and is appalling service.

Dear Lookers Land Rover Customer Relations,I am writing to raise a formal complaint regarding my Range Rover SVR (registration PL20 ELV), purchased as an Approved Used vehicle from Lookers Land Rover Aylesbury in June 2025.I have recently been informed that my Approved Used Warranty, which is administered by a third-party provider, has been suspended on the basis that the car is allegedly used for hire and reward. This is completely incorrect — the vehicle has only been used privately.As a result, I am now facing a repair bill, with the vehicle currently at Group 1 Land Rover Sidcup, for work that should have been covered under the warranty. I have also discovered that the car’s first service is missing, which raises serious concerns about how it was able to pass the Land Rover Approved Used checks when sold.Given these issues, I believe the vehicle was mis-sold to me as an Approved Used car when it did not meet the required standards.I am requesting that Lookers:1. Work with the warranty provider to reinstate my warranty or cover the repair costs currently at Group 1 Sidcup.2. Provide a written explanation of how the car passed Approved Used checks without a complete service history.3. Confirm what steps will be taken to resolve this matter.Please treat this as a formal complaint under your internal complaints policy and respond within 14 days. If unresolved, I will escalate the matter to Jaguar Land Rover UK and the Motor Ombudsman.Kind regards,Mohammed Malik for and on behalf of Suave Cars Limited07507802345Mohammedmalik@hotmail.co.uk

Please see below why you are dangerous and risked people’s lives.Paul.Begin forwarded message:From: Paul HarrisDate: 25 October 2025 at 12:27:48 pm BSTTo: Kirk GillSubject: LD17 EYPDear Mr Gill,Further to our recent visits for a service, then assessment/quotation and subsequent repair, our final depressing visit was to repair a broken brake pipe. The receipt says that both rear pipes were leaking.The VHC from 30th September identified a cut in the nsr tyre requiring urgent replacement. I asked in an email and on the phone for the tyre to be swapped over with the spare. Brian Trattner tells me in his email from 17th October this is not something that you usually do! Nonetheless, he promised to get it swapped over and I have asked Ryan in an unanswered email from yesterday if this has been done? I called this morning and left a message with a lady at 9.50am but have had no call so far at 12.30.The vhc from 17th October found that all five tyres were good to go! However, as I sit in the tyre fitters this morning, the tyre with the cut is still on the nsr!!As far as I can see, this means that you have once again failed miserably to look after my wife and keep her safe!!! There would apparently be no value in the vhc whatsoever having missed badly corroded brake pipes three times or torn tyres, but only the once. Pathetic!The overall impression is a very poor one I’m afraid is where the service department is chaotic, overwhelmed and staffed by well meaning people with little or no management support.To be perfectly honest, I have absolutely no faith in your service and won’t be returning.Please be kind enough to provide me with the name and email address of your C.E.O.Paul.

Dear Sir/Madam,I hope you are well.I am writing regarding my Land Rover (registration 86EA), which was serviced at Lookers Land Rover Buckinghamshire, Aston Clinton on 15 October 2025.Only two days later, on 17 October 2025 at approximately 20:35–21:00, the vehicle unexpectedly caught fire. Fortunately, no one was injured, but this was a very serious and frightening incident, and the vehicle has been left severely damaged.Following the service, I received a Vehicle Health Check email from your team confirming that the vehicle had been inspected and no significant safety concerns were raised. Given the short time between the service and the fire, I am concerned that the incident may be related to the recent work or inspection.I would appreciate your urgent assistance in investigating this matter.Requested ActionsPlease could you:1. Confirm receipt of this email2. Provide details of your investigation process3. Share the service/inspection notes from 15 October4. Advise on next steps regarding assessment, repair and liabilityAll communication may be directed to me as the main contact.Zafar HussainTel: 07956 448495Email: zafar-hussain@hotmail.co.ukAddress:138 Chairborough RoadHigh WycombeBuckinghamshireHP12 3HW

Dear Mr Merrett,With reference to my recent conversation with Stephen Reynolds and my subsequent email, regarding the above.I am writing to raise a formal complaint regarding a serious issue with the Range Rover Sport Registration: MV19 LRK that I purchased on 15 August 2025 under your Approved Used programme from the Lookers Dealership Aylesbury.After just two months of ownership, and with less than 1500 miles driven since purchase, I have been advised by your service department at Bishop Stortford that the vehicle now requires a major brake system overhaul costing in excess of £3,000. I have been informed that I am expected to bear this cost.Given that this vehicle was sold as an Approved Used Land Rover, I am extremely concerned that such a critical and expensive defect has arisen so soon after purchase. As per the standards of the Approved Used programme, I expected that the vehicle would have passed a 165-point inspection including full checks of the braking system, and that any issues of this nature would have been corrected prior to delivery.This failure has caused significant distress, inconvenience, and potential safety risks. I believe that the issue should reasonably be considered a pre-existing defect or failure that was either overlooked during inspection or not disclosed to me prior to sale. Under the Consumer Rights Act 2015, I am entitled to expect that the vehicle is of satisfactory quality, fit for purpose, and free from inherent faults at the time of sale.Furthermore, as the issue arose within six months of purchase, the Act presumes that the defect was present at the time the vehicle was supplied. Therefore, the responsibility for repairs lies with the seller, not the consumer.In light of the above, I request that Jaguar Land Rover:1. Conduct a full investigation into the cause of this brake failure.2. Cover the full cost of the required repair or replacement, in accordance with your legal and contractual obligations under the Approved Used vehicle programme and UK consumer law.3. Provide written confirmation of the actions you will take to resolve this matter without delay.I am fully prepared to escalate this complaint further through the Motor Ombudsman, Finance Provider, and relevant legal channels should a satisfactory resolution not be reached within 14 days of this letter.I believe in the quality and heritage of the Land Rover brand, and I trust that you will handle this matter with the seriousness and urgency it deserves.I look forward to your prompt response.Yours faithfully,B C Hunter

Dear SirsI am writing this e-mail as a formal complain as I am absolutely at the end of any patience that I have had with the car that I purchased, against the advice of many and with inheritance left to me by my mum to buy the car of my dreams which I did from your company.I purchased the above vehicle at the end of November 2024, paying the asking price, in cash, with no finance. I was pressured to collect the same even though I was departing on holiday for a week to ensure the sale went into the sales representatives figures for the month. I also purchased an extended warranty believing the same to be the same as the warranty JLR were offering on the purchase, I now know that this is not the case, this is another issue.I drove the car as instructed, ensuring I reached maximum speed for the time advised but four months later the car went into limp mode and had to be dropped at Lookers, Aston Clinton where I had purchased the vehicle from. After extensive investigations and it was found the turbo shut off valve had failed causing the dpf to fail.With the problem located and the warranty company covering the cost of the work I stupidly thought I would shortly have my car back. No, turn the clock on to September (five months later!) my car was only ready to collect, repaired.During the above time in calls and meetings I rejected the car on multiple occasions as advised by my solicitor and I even offered for a newer car to be sourced for me, even offering to pay further monies towards another car from JLR and through Lookers, but as we started this process the miraculous missing part for the above repair was found.I collected the car reluctantly and yet again just before a holiday. I returned from holiday and the second day I drove the car the engine management light came on again.This time it was the sensor to the Ad Blue tank, again no spares are available or can be sourced to repair the car and again another long wait, a lot of the blame being placed on the JLR hack.So here I am, another five weeks on with another inappropriate hire vehicle which still means I cannot take my dog in the car and does not cater for my three granddaughters to take them out with bikes etc. If I wanted to drive a Mercedes I would have kept the one I traded in with you!Throughout the year of owning a car purchased from you, I have only had the same to drive for four and a half months. My losses include the tax paid, extortionate insurance premiums as the car is considered high risk for theft - I wish! Loss of enjoyment, cancelled holidays in the UK and for airport transfers due to lack of space in the hire car, not to mention the loss of interest on the £30,000 spent in purchase and the embarrassment from all of those who told me never to touch a Range Rover and from Lookers!Throughout this sorry process I can say Lookers only saving grace is your area sales manager, Kirk Gill, without him this matter would have been with my solicitor and Trading Standards a long time ago.The car is not fit for purpose and I have absolutely lost all faith in the same. Having taken legal advice and the car having sat around Lookers garage for the best part of my ownership, the car will have suffered detrimental affects which will last long term and will have depreciated the vehicle beyond anything I can sell.I require a full refund of my vehicle purchase, together with cover for my losses which I can quantify including the cost of the extended warranty.I have been paitent, but no more, my matter will be referred to my solicitor, the Ombudsman and I see if only appropriate to advise others through social media to stay well clear of Lookers and JLR as a brand, I only wished I had listened to those who laugh in the first place, I would have saved myself countless conversations and embarrassment!As I have said, Kirk Gill has been a pleasure to communicate with, but I appreciate that this may now be out of his hands which are no doubt tied by your Group in finding a resolution that works for me.I will await hearing from you, which hopefully will not take as long as a repair to my car!Yours sincerelyJacqueline Stay

Hello, my car has been with you since 09 October 2025. So for just over 3 weeks. During this time I have been ringing 3 times weekly and following up with emails. I have been given various contradicting feedback about the status of the car. For the last two weeks I have been told that it is at various stages of work. On 15 October I was told it was due in that day. I was then told it wouldn't be ready as it still had to undergo isolation testing. Despite my emails and telephone calls, 16 days later I have just been told that it isn't due to have isolation tests until next Monday, 3 November.There is obviously a communication issue between your service desk and workshop. I cannot understand how all these different people I speak with can get this one piece of information so wrong. The gentleman I was dealing with - Shad Ahmed - is a nightmare to try and track down. When I have called to speak with him directly he is rarely available. I appreciate that he has been on leave for the past week, but I have an email trail with lots of gaps in his responses. I am happy to forward this is practical.I am a care home manager and need my car for job. Unfortunately, you have also been unable to provide a courtesy car whilst I have had to beg and borrow so I can get to work.If you are unable to complete the repairs, or there is an issue that cannot be resolved I would appreciate someone telling me, honestly what the issue is.

I purchased a used Land Rover Discovery Sport including Land Rover approved warranty on the 20/09/25 from Lookers Aylesbury. On the drive back from Aylesbury to Shrewsbury the TPMS monitor warning was appearing intermittently, then eventually wouldn’t go off. I sent Mr Sean Weekes an Email on the 29th outlining the TPMS monitoring problem and he replied stating that the problem should clear after a short journey and that I should contact After Sales.I then Phoned Lookers After Sales on the 29/09/25 and they said Sean should dealing with it and then put me through to Sean.Sean then advised that I should wipe the camera or radar unit on the front of the car as it can get dirty and cause problems. I further explained to Sean that it was not a camera fault and that the sensor in the wheel was malfunctioning. He then said I should bring the car into Lookers Aylesbury? I reiterated that I was in Shrewsbury and suggested that he should either contact Hatfields or Lookers in Shrewsbury to investigate the problem.Sean then said he would speak with Kiera in the service department and get her to call me to confirm booking in Shrewsbury.Sean also stated that he was taking a couple of days off and would also call me back later in the week to ensure that the problem was resolved.” It is now Wednesday 8/10/2025 and I have not heard anything from Sean or Lookers service/ after sales.I waited until a week without any contact then sent the e-mail and copied in the sales manager 'danielmerrett@lookers.co.uk'.On the 09/10/25 I received a call at 17.23 from Kiera!Kiera told me she was calling as she had received a copy of my complaint letter! She then asked me if she could book my car into Aylesbury for a diagnostic check. I asked her if she had spoken to Sean as I have already informed them I was in Shrewsbury! She then said that there is a Lookers in Shrewsbury. I said that I can take my car there, however was she aware that they are not a Land Rover dealer. She then asked if I knew the details of my closest Land Rover. I explained it was Hatfield’s in Shrewsbury. I also explained that I had already discussed this with Sean Weekes. She then asked if there were any other faults showing and told me she would get in touch with the Shrewsbury garage to book the car in for a diagnostic check. I thanked her for getting back to me, however didn’t take her surname or contact details. I also sent an online enquiry to Lookers on the 14/10/25.It is now the 15/10/25 and I have not heard anything back from Lookers or Hatfield’s.I am now at a loss as how to get customer after sales service from Lookers and would like to advise that if I do not get a prompt response I will be requesting a full refund on the vehicle as it nor the warranty service has been as described during the sales process.

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Mr Kenneth BaxendaleRegistration: YG69DFYInception Date: 23 December 2022Date Of Complaint: 06 October 2025Goods Details: Jaguar I-PaceNew/Used: UsedMileage At POS/POI: 6828Current Mileage: 45000Agreement Number: 553770769The customer has advised us of the following fault/s ; The vehicle refused to accept any charge point rendering the car useless around 3 weeks ago. OC had just enough charge to get the vehicle to the garage and since they have run checks but are still unable to advise what is wrong with the vehicle and OC is left using taxis to get around.At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

Good afternoon, I would raise my concerns about the service I have received from Lookers Aston Clinton.Having had an electrical problem with my Jaguar XKR convertible for many months, which my local garage had been unable to solve, I booked a diagnostic test on 31st July. The cost of this was £300.I sent the attached email in advance and left a copy on the passenger seat to provide as much background as I could. This explained what the issue was and what had been done, in an attempt to help ensure the issue could be resolved without repeating what had already been done.I was told that, based on the diagnostic test, some wiring needed replacing at an additional cost of £301. I agreed to have this done.I was then told that some additional wiring also need to be replaced at a cost of £133; again, I agreed in the hope that this would finally resolve the problem.I was then told that, as that hadn't worked, the battery management system needed replacing at an additional cost of £482. I was assured this should sort the problem so, despite the mounting costs, I agreed to have this done as well.I was then told that the car needed a new battery (another £371), even thought it was explained in my email and by me verbally that it had had a new battery within the last six months. I was told that the ongoing fault must have ruined the relatively new battery and a new one was needed; so I agreed to pay for this as well. I was then told the car was ready for collection and presented with a bill for £1,554.58. I paid this bill based on the fact that the car was finally sorted, even though it had been much more expensive than I had expected. But at least it was sorted.I picked up the car late on the 20th August, three weeks after the diagnostic test, and noticed there was a new error message on the dashboard: an outline of an engine block. By this stage of the evening, there was no one around to explain this but at least all the previous error messages were not showing. I was then literally 3 minutes into my journey home when the dashboard lit up with exactly all the same error messages as it had been showing three weeks earlier. I drove straight back to Lookers and left it with them to resolve the issue. Obviously, no one had bothered to road test the vehicle before inviting me to travel to collect it.At this stage, I had spent over £1,500, been without the car for three weeks, and the only change in the car is that it had an additional error message. Over the next couple of weeks, I repeatedly tried to get an update on what Lookers were prepared to do to resolves the issue but any communication, as it had been from the start, continued to be poor and was pretty much always initiated by me. Calls back either didn't happen or were several days later.I understand that the cyber attack that happened on 2nd September caused JLR and Lookers many problems but that was two weeks after my attempted collection and I can honestly say I didn't notice much difference in the level of service and level of communication before or after that incident. It remained consistently poor.I was told that because of the cyber attack, communications with TA were very difficult but finally was told that Jaguar's TA department had advised that a new alternator should be fitted. I explained that, as I had clearly set out in my original email, a new alternator had been fitted within the last six months. The feedback I received was that, based on the readings submitted to TA, this could not have been a genuine Jag part. This is not true, it was a genuine Jaguar (Denzo) alternator, I believe those readings were a symptom of the problem rather than the alternator being the problem.I was told this may or may not solve the problem. I expressed my dissatisfaction at having paid so much money to get nowhere and asked for some sort of goodwill gesture. In response, again after several days, I was told by Shad that the manager of the service department, Brian Trattner, was prepared to have the new alternator fitted for "only" £904 instead of the full price of £1,376 but that was the extent of the good will gesture, with nothing offered in reparation for the £1,550 I had paid effectively for nothing.I spoke to Brian yesterday and he was not helpful and seemed reluctant to even acknowledge that the service I had received was poor. I then informed Brian that I would not be paying Lookers any more money and that I would collect the car and try to get the issue resolved elsewhere. I went to collect the car this morning and asked the lady at the desk for details of how to submit a complaint - in response, Brian sent me an email without bothering to even come out to speak to me.As I drove the car away, I noticed that the engine block warning light was on and also that the central LCD display kept switching itself off. Neither of these things had been happening when I dropped the car off at Lookers 2 months earlier. Within a couple of minutes, the dashboard was again lit up with all the same warning lights as before.I feel the level of service I have received has been appalling. Lookers have had my car for two months, the vast majority of the limited communication over that period was driven by me, I have spent £1,550 and the fault remains but with an extra couple of electrical glitches thrown in. At no point have I been anything other than polite and patient with Lookers staff but I feel I have been rewarded by being treated very poorly.I would like an acknowledgement that the service I have received has fallen below the standards you would hope to provide and I would like to hear your proposal as to how much you are prepared to offer me as compensation. Please do not send me an AI generated response.I do not wish to leave a poor review nor do I wish to have to take legal advice but I feel strongly that I have been badly treated and I would hope that, if JLR and Lookers are the reputable organisations I thought they were, you will address my concerns objectively and fairly.