My salesperson Bobby Eavy was excellent

Excellent custimer service frim Ann Marie as always

It took longer than advised (told approx 2 hours but took over 3) and then had not been washed so had to go back

I was very happy with the whole process even though the car took a considerable time to be delivered after ordering it - over a year.

Steve Moate was superb from the minute I viewed the vehicle initially to the point of collecting the vehicle. Great service that I will thoroughly recommend to friends.

I would like to commend Jack Jeffery on his excellent level of customer service. Jack was extremely helpful through out the process of purchasing my car.

1. I was offered a fair valuation on my RRS trade-in, which removed a potential headache and a lot of hassle. 2. I’m puzzled that Land Rover doesn’t set the insurance premium benchmark for new Range Rovers. That Land Rover Ins. actually has shut down is long-term customer worry.

Would welcome greater granularity re the conversations had with my warranty provider to give me confidence when I claim all will be in hand. Was a little rushed too this time and I didn’t receive an update call before the end of day 1

Brilliant hand over of the car despite dramas securing my insurance on a Saturday morning. Bobby was patient and went above and beyond to ensure I received the car on the Saturday as promised. Really pleased with the service and will liaise with Bobby regarding future orders.

We have dealt with Lookers Chelmsford and Colchester for many years and have to say that our most recent dealings with Jack Jefferies were by the far the most impressive. The Lookers team were generally far more welcoming and approachable than they have been in the past. Would be much more likely to recommend Lookers now, we certainly would not have done before.