the only thing that was a minor issue was the explanation of the tyres.on the sheet it shows recommended to be changed but when i spoke to the customer service team they said the tyres were only half way through there life and didn't need changing.

Great Service from Ken the manager and James Bishop the sales exec .Only comment is we find it a challenging time to get used to Range Rover way of navigation etc (from family of 9 Mercedes) but slowly and surely .

I was not happy the amount of time it took, it was a sit and wait and was told 2 hours when l booked the appointment but it took over 4 hours .But l was very happy the way the service Manager Anne-Marie Sparks resolved the problem in a professional way.

Very happy Jack was very helpful

I received outstanding customer service with special thanks to Steve Simmonds who was friendly, professional and accommodating. Steve kindly provided a desk for me to work from and promptly followed up with positive updates and a very clear explanation for the early service warning which the dealership resolved with a complimentary oil change. Thank you very much Land Rover Chelmsford!

would have been nice for the car to have been cleaned

I thought that when your car went in for a full service you got it back wash and cleaned inside. I was very disappointed to get my car back after spending £500 on the service to find that hadn’t been done. Your service tracker states that it should be sanitised after leaving the workshop but my tracker never moved from being in the workshop to being rung to say it’s ready for collection. I did call the dealership immediately after leaving to be told the manager was on another call but the receptionist did apologise but that didn’t solve the mistake.

We had a very nice sales man called Harry. He was very helpful and quick to responding to any queries I had. He also helped me part exchange my previous car.I was also told the wait time for my new Evoque would be 6 months, then told it would be 9-12 months. Then just over a month before we received it was told it would be ready sooner so we still received the vehicle after 6 months. Which was a result! It was a long wait but it was worth it in the end. Absolutely love my new Evoque!

Friendly, helpful and welcoming people

Steve was very good with the communication and explaining what they had done on collection.