Good Day to you.I am contacting you to register my disatifaction with service being provided by Land Rover agents at Lookers Colchester.My Discovery went into the dealership on 22nd April 2026 as engine warning lamp was glowing again.Over the following few days I called LandRover for an update as no-one called me. Initially I was told the DPF had failed and needed replacing. I was also told this would be covered by the Extended Warranty I purchased and parts.had been ordered.Several.days later I was told the warranty company (RAC) would not cover the DPF failure due to' Driving Style' which I don't accept as the car is used on a regular basis for trips to midlands of 130 miles each way and engine light only comes after the long trip!In order to.get the repair sorted I gave instruction to have the work done with me footing the bill.On Wednesday I was told the car would be ready for collection on Friday 1st May...Today I have been informed that that LandRover Colchester have not got the parts needed and would not arrive until 4th May!!As a result I had to cancel Bank Holiday trip away and still have no car.I would point out that this vehicle has covered 41000 miles and this DPF replacement would be the 4th!!. From advice I have received from other independant Land Rover garages the vehicle must have some,as yet, unidentified problem.I have to say that I have never been so disalutioned and frustrated by such poor communication and service.This is all very dissapointing as this vehicle was the most l have spent on any car thinking I would get a good quality reliable and versitile product, It would seem I was wrong.RegardsKeith Bird an unhappy customer

Good morningI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Chloe JacksonRegistration: TA22RDSInception Date: 25/02/2025Date Of Complaint: 22/04/2026Goods Details: Land Rover Range Rover EvoqueNew/Used: UsedMileage At POS/POI: 25,000Current Mileage: 37,522Agreement Number: 118629453The customer has advised us of the following faults ;• Near side rear brake light inoperative• Cause: Water ingress into the near side rear light cluster• Entire rear light unit requires replacement• Safety critical fault affecting roadworthiness• Customer says the issue has been present since the date of purchaseAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

I am writing to say how impressed I was with the friendly, knowledgeable and professional service I and my son in law received when visiting your Colchester show room yesterday.In particular I would like to thank Harry Lloyd for his helpful advice in enabling me to choose another Range Rover Sport.I will certainly recommend your showroom to other people, and will use it in future instead of Cambridge.Kind regardsKaren PaskSent from my iPad

I came to you once for a factory update. Otherwise I dont use you. I am now receiving constant intrusive texts to book an MOT. The texts dont allow a reply. I tried the on line form on your website and it said 'oops there is a problem'. Please delete me and my car L 5 EBA from your records. Please acknowledge by e mail leighsebba@hotmil.com

Good morning,I am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: MR HARRY QUINLANRegistration: AX23KNKInception Date: 14th June 2025Date Of Complaint: 10th April 2026Goods Details: LAND ROVER DEFENDER DIESELNew/Used: usedMileage At POS/POI: 16952Current Mileage: 24000Agreement Number: 578736620The customer has advised us of the following fault/s ;• Gear box• Air bagsAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.Many ThanksKanta HalaiComplaintsTransport Customer Services | Consumer Lending COOLloyds Banking Group

I purchased my Range Rover Evoque in 2023. The vehicle was a 2022 ‘Approved Used’ model with low mileage. As this was my first hybrid vehicle, I was initially unfamiliar with its specific operational requirements, assuming that regular annual servicing at a main dealership would suffice to keep it in good condition.While the car was still within its three-year manufacturer warranty, I reported several concerns to Range Rover Colchester. At the time, I was informed that no faults could be diagnosed and that the vehicle was performing as expected; I was told that this is how it is and I have to accept it. Unfortunately, I was not offered an extended warranty after having asked for it directly after missing the application to do so.Since 2024, I have experienced recurring issues with the 'Auto Hold' feature. Despite raising this desperately during servicing, I was repeatedly told the brakes were fine and my concerns were ignored. I insisted on a deeper investigation during my most recent visit, which finally revealed a major fault requiring an urgent £3,400 repair.Management has offered a 30% goodwill gesture, but I find this unacceptable. This fault was reported relentlessly while the vehicle was under warranty, yet it was misdiagnosed by your technicians. Had the issue been identified correctly when first raised, it would have been covered in full. Therefore, I am requesting that this repair be completed free of charge.I dont mind paying for the extended warantee if the car is going to be fixed free of charge.Thanks

since buying the vehicle in March 2025 day 1 experienced noise in the vehicle.. Been in about 6 time and now the cust is fed up with the car .Cust states it is difficult to try and record the problem. Cust would like to reject the vehicle.

We purchased a new Land Rover Discovery Sport p300e R Dynamic from Lookers Colchester in January 2023. The purchase was necessary as our Land Rover Freelander 2 was getting older and we were concerned about its future reliability.The Senior Sales Executive advising us at Lookers Colchester, was Matt Chilvers, who we understand no longer works for Lookers Colchester.The p300e was the option presented by Matt as the best combination to provide off road capability, good load carrying capacity and an excellent fusion of "eco" credentials given our mix of many short range journeys which could be undertaken on battery power only, together with less frequent long journeys where petrol could remove "range anxiety" inherent with "electric" only vehicles. Matt was aware that the off-road capability was necessary but not arduous and that the vehicle would be required to drive across meadow land delivering sheep food to a small flock of sheep and pulling a log trailer (a detachable tow bar was fitted as an additional purchase).Email correspondence with Matt confirms that he was aware of the sheep. Matt was also aware that we had considered other "off road" vehicles, including Jaguar and the Toyota Rav 4, the later of which we had driven around our field as part of our test drive as we were sceptical of its off-road capability.We were reassured that such an off-road test was not required as "it was a Land Rover" with permanent AWD and terrain settings similar (but we were advised more sophisticated) to our previous Freelander.Having become hopelessly stuck on a near flat, but wet field, in December 2025 we attempted to ascertain the cause of our inability to drive our AWD p300e off the field. Our first communication was with Land Rover online chat which having communicated with them over the issue advised that they could not provide advice as they were not technically qualified to do so and that I should take the vehicle to the nearest dealership so that it could be diagnosed. As it was stuck on a field that was not a practical nor realistic option. We arranged to have the vehicle towed off the field by a friend with an old Land Rover defender.Given that it was coming up to Xmas and we were not planning on going off road we sent email correspondence to both the Service Manager and Sales Manager at Lookers Colchester asking if we were using the incorrect off-road setting. That communication dated 22nd December 2025 elicited no response whatsoever from Lookers. Given the potential hiatus of communication over the Christmas break we followed up the communication with a second email on 9th January 2026, again to the Sales and Service Managers. This again elicited no response. Being unable to identify whether we were using the wrong all terrain setting and not being able to get a response from either Land Rover or Lookers Colchester a quick trawl of online forums revealed a range of conflicting views about the p300e.On 6th February 2026 I visited Lookers Colchester and having spoken to a very helpful Sales Executive (George Campling) about the issue and questioning whether we had possibly purchased the wrong vehicle as it didn’t seem to be able to drive off road, he helpfully sought advice from the Service team.Siobhan Ashworth, in the service team was very helpful explaining that the p300e had permanent AWD and that when the high voltage battery was discharged a quasi-electronic differential directed electrical power generated by the engine to the high voltage battery and so the rear wheels would still be driven. On that basis it was clear that the vehicle had a fault and it was booked in for a full diagnosis on 24th February 2026 to establish the fault.On arrival at Lookers on 24th February and booking into the service dept., we were advised that a member of the maintenance team would like to speak to us. Richard (Senior Technician) explained that whilst Lookers would be willing to undertake a full diagnosis, it was unlikely that a fault would be identified as the vehicle was behaving exactly as designed in that only the high voltage battery drives the rear wheels and so when it is discharged the rear wheels would not be driven under any setting. The engine's alternator (generator) would not be capable of producing sufficient charge to drive the rear wheels. The vehicle is not a self-charging hybrid, and only regenerative braking would produce sufficient charge to recharge the high voltage battery and that would be very limited. This effectively means that the p300e is only AWD whilst it has charge in the high voltage battery. When the high voltage battery is discharged it is a front drive only vehicle and so would have very limited all terrain capability. The service team were surprised that we had not been contacted after our initial email as material had been pulled together by them to address our questions. Had this been explained on 6th February, or indeed following our two emails, we could have avoided a completely unnecessary trip to Lookers Colchester on 24th February.At no time during purchase discussions were we advised that the p300e does not have permanent AWD nor that the all-terrain settings were to all extent redundant if the high voltage battery was discharged or near discharged. There is nothing in any of the technical or sales literature which advises a potential purchaser of a p300e that this limitation exists. On the basis that no sales material advised of such a limitation, it would be reasonable to assume that the Sales Executive would advise of this limitation. However, this was not communicated by Matt and having now spoken to several Sales Executives at Lookers it is apparent that not one of the current Sales Executives who we have spoken too are aware of or not communicating this limitation with current models. We understand that the limitation extends to the equivalent Evoque model.Having been presented with this unresolvable diagnosis we discussed options for alternative vehicles which could meet our needs as we were now extremely fearful of taking our vehicle off road and certainly couldn't contemplate taking it on a long journey with the possibility that at end of it we may require off road capability - whilst we accept that we could permanently drive the vehicle in "SAVE" mode that somewhat removes that "eco" type credentials which the vehicle carries and would not allow for any unforeseen off road capability. As we discussed with Richard, estimating the potential range where AWD capability could be used would be extremely difficult even if SAVE mode was used. It would certainly mean that driving anywhere, other than extremely short journeys, in snow (which we frequently did in the Freelander) would be unthinkable. As will be evident from our records, we fully intended to complete the purchase of the vehicle at the end of the PCP agreement as we have a Service Plan with the second service at the end of the plan – this is now redundant as it is clear that the vehicle will not meet our needs and we will need to purchase an alternative vehicle which is capable of off road driving whenever we require it.At the conclusion of our discussion over potential alternative vehicles with George, we promised to forward copies of the unanswered correspondence with Lookers to George, which we did, and George advised that he would discuss it with your Head of Business, as Lookers were keen to ensure that we were looked after given our experience with Lookers so far. We also mentioned that we were aware that the previous correspondence had been received and considered by Lookers as we had been advised that material had been gathered to respond but the response did not appear to have been sent.George emailed us on 24th February to advise he had discussed the matter with his manager and that the Head of Business would be in contact on Wednesday 25th February. No contact was made and so on 4th March we again emailed George who responded by email on 6th March, apologising for the delay in responding to our email of the 4th but explained that he had been unwell and the Head of Business had been at a conference but that he would speak to the Head of Business on his return to the business on the following Monday, 9th March 2026.On Tuesday 17th March we spoke by telephone to Darryl Fernandez, Lookers Market Renewals Manager who had made contact to check if we needed any advice regarding the end of the Finance agreement on our vehicle and to discuss possible options. We explained to Darryl that we were currently discussing options with Lookers Colchester as we may need to replace the current vehicle sooner than had anticipated but were awaiting a call from the Head of Business. Darryl confirmed that he understood the position and would remind the Head of Business at Colchester that we were expecting his call. No contact has been made.It is now around 12 weeks since the initial email to the Sales Manager and Service Manager, with several chase ups, two abortive visits to Lookers Colchester, promises made by Lookers Colchester to respond and to date, we have had no communication from any “Manager” at Lookers Colchester. We are sure that Lookers have well defined customer service standards, and we cannot believe that Lookers Colchester has met these standards in this instance. To not have even received an apology for lack of responses and wasted trips to Lookers Colchester, let alone for the failure to explain the limitations of the p300e is quite staggering and does not reflect well on the Lookers brand.We look forward to hearing from you.

Good afternoon,I am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Mr Raymond G WilkinsRegistration: AV74GAAInception Date: 30th September 2024Date Of Complaint: 24th March 2026Goods Details: LAND ROVER RANGE ROVER EVOQNew/Used: NewMileage At POS/POI: 0Current Mileage: 8000Agreement Number: 578575214The customer has advised us of the following fault/s ;• seating covers leather ripplingAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.Has a CEC case been raised for this customer via an AVC or Goodwill, if so please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to date.Many Thanks

Good afternoon,We have received a new Satisfactory Quality Dispute complaint from Cathryn Dickens, AY26NLG.Please provide a comprehensive response to this complaint, even if you believe this is now resolved, including supporting correspondence and evidence within the next 10 working days.Important: You are required to support customer complaints around the quality of goods provided as provisioned within the Consumer Rights Act 2015 and under the terms and conditions of the agreement with Black Horse Ltd, to support an appropriate solution.If we do not receive a response or sufficient information from you within 10 working days, we will decision the complaint based on the information we hold and may seek redress from you for any reasonable costs incurred.Vehicle/Finance InformationInception date: 06/03/2026Date of complaint: 20/03/2026Goods details: Land Rover Discovery Diesel Sw 3.0 DRegistration number: AY26NLGNew/Used: NewMileage at POS/POI: 0Current mileage: 510Agreement number: 103345749 Price of goods (at sale): 74,822.00Advance amount: 70322Deposit amount: 4500Term: 49 months.PCP/HP: PCPPCP mileage: 24500Dealer name: Lookers Land Rover ColchesterDealer number: 57826210The following information outlines what the customer has told us and may not be the opinion of Land Rover Financial Services.Complaint Detail Customer’s Preferred ResolutionFaults –- Marks on the body work- Ill-fitting bonnet- Fuel fitting faultComplaint –- 06/03/2026 — Vehicle Purchase & Collection• Vehicle purchased brand new (Land Rover Discovery)• Vehicle delivered with visible marks despite being new- Post collection Issues Identified• Bonnet alignment incorrect — uneven fit across sides• Fuel filler issue:– Fuel spits back when attempting to refuel– Indicates potential defect with filler neck or ventilation system• Issues identified almost immediately after purchase None given on complaintWe require the following information from you, where applicable1. Evidence/confirmation of any pre-sale vehicle checks that were completed.2. Please provide a copy of the vehicle advert3. Was there any negative equity included in the finance amount? Please also provide a copy of your sales invoice.4. Was there any external contribution towards the deposit e.g., manufacturer contribution / government contribution / scheme/ allowance?5. What was specifically discussed at point of sale regarding the mis-sale/mis-rep allegation, if applicable6. A full timeline of events from POS until now of when vehicle has been seen, outlining reasons why, what work was carried out, when and why and to include discussions/conversations had with the customer, cause of any issues/concerns raised i.e. wear & tear, lack of maintenance etc.7. Evidence/confirmation of any diagnostics/repairs completed, this to include specific dates, mileages, specifically what was carried out and why?8. Confirmation of service history9. Are you aware of any modifications made to the vehicle either before, during or after the sales process? These will include any enhancements to the vehicle’s engine (remapping), the fitting of a Ghost Immobiliser or any accessories put on the goods. If you are aware of any of these, could you please give us more detail of how these were added i.e. were they included within the Finance Agreement?10. Any other comments/evidence you feel are relevant.11. What will you do to resolve the complaint?We look forward to your response within the next 10 working days. Please respond to this email attaching all relevant evidence.