purchased vehicle 01.06.2025, issue around the warranty LR assured used vehicle. The finer detail there was only 12 months warranty. Letter came from LR asking if they wanted to extend their warranty. The second year is not with LR and you have an RAC warranty. Cust has been trying to contact you as he has no details of the RAC warranty. Cust has been trying to get through to you guys and they are very lax in coming back with the information.

From: richardjflower@hotmail.comSent: Thursday, June 25, 2026 2:19 PMTo: UKwebsales@jaguarlandrover.comCc: lookersenquiries@lookers.co.ukSubject: Formal Complaint – Paint Failure on 2024 Discovery Sport Bonnet reg AV74LRJ________________________________________External Sender: Confirm legitimacy before acting.Dear Jaguar Land Rover Customer Relations,I am writing to raise a formal complaint regarding a paint defect on the bonnet of my 2024 Land Rover Discovery Sport. The vehicle is less than two years old, has been carefully maintained, and has not been subjected to any misuse or neglect. Despite this, the paint on the bonnet has begun to fail in a way that is entirely inconsistent with normal wear.The issue presents as flaking and loss of adhesion within the paint system in three separate places so far. This is not characteristic of superficial environmental etching. Instead, it suggests an underlying defect in the paint application, substrate preparation, or coating integrity. Given the age of the vehicle and the nature of the failure, I believe this should fall squarely within the scope of Land Rover’s paint surface warranty.I took my car in for appraisal on Monday 18th May 2026 to my retailer, Land Rover Colchester (This was the earliest appointment I could get having informed them of the problem on Tuesday 24th March 2026), who attributed the problem to bird droppings. This explanation does not align with the physical characteristics of the defect. Bird-dropping etching typically causes shallow indentations in the clear coat, not raised edges, peeling, or delamination of the paint layers.I subsequently received a quote for repair from your recommended provider, Hilton Coachworks. The total estimated cost was £1,610.74 - I attach the email with the quoteI find it totally unacceptable that this damage should occur, and not be covered by the paint service warrantyI therefore request the following:- A full reassessment of the defect, including the evidence used to support the retailer’s initial diagnosis.- Confirmation of whether paint depth readings, photographs, or technical data were taken and submitted to Land Rover Technical.- Escalation to a Land Rover Technical Field Engineer for an independent assessment.I would also be interested to know if this was the result of a known manufacturing problemIf this matter cannot be resolved promptly and fairly, please treat this as a formal complaint and provide a final response so that I may refer the case to the Motor Ombudsman, of which Jaguar Land Rover is an accredited member.I remain keen to resolve this amicably and look forward to your confirmation of the next steps.I have sent this to the only email address I could find – Please forward if there is a more appropriate one. I will also send the same request by postThanks & Regards,Richard Flower4, Highfield DriveColchester CO3 3QATel 01206 577356Mob 07740 188211

External Sender: Confirm legitimacy before acting.Charlie,It is now Friday 19 June. The last I heard from Lookers was the inspection report that reached my wife on 15 June which I have only just been made aware of as we had to have our Labrador put to sleep on Tuesday.Since then, silence. The car is still with you, we are still in a hire car, and we are still paying £350 a week. Your own target of having the vehicle back on the road by the end of last week has now passed for the second time.I also made clear to you that we needed the car back by today, failing which we would have no choice but to renew the hire for a further week. I am confirming that in writing now. You have had that warning, the deadline has arrived with no car and no update, and so a further £350 of hire is now being incurred, entirely as a result of your delay and despite advance notice of exactly that consequence.Let me also correct the record, because the inspection report does not match what you told me. You described the MOT failure as a cut tyre and a faulty bulb. The report dated 15 June shows four authorised items: a nearside rear position light, a nearside rear stop light, a nearside rear indicator, and a nearside rear tyre cut to the cords. That is three failed lights and a tyre, all on the same corner of the car, none of which appeared on last year's inspection. A tyre cut to the cords is not a fault of a car sitting still. It is damage. Like the wiring before it, it has emerged on the nearside rear of a vehicle that has been in your sole custody for months, and I note it accordingly.Where we now stand:1. The repairs, the EGR work, the lights and the tyre are all confirmed at no cost. Acknowledged.2. You have credited £350 of hire against the invoice and attributed it to a fault not of our making. Accepted, and the hire invoices will follow.3. The remaining hire, on exactly the same principle, remains outstanding. It now stands at £1,400 and rising while the car sits with you.So I need two things from you by close of business on Tuesday 24 June:First, written confirmation of the completed re-test and a firm collection date. Not a target. A date.Second, the figure for the repair invoice, so the full hire cost can be netted against it on collection and this can be closed in one transaction.If I do not have both by 24 June, please treat the complaint as deadlocked, issue Lookers' final response, and I will refer the matter to The Motor Ombudsman and pursue the hire costs as consequential losses through the County Court. The file for both is already complete, and it rests entirely on Lookers' own correspondence.RegardsJames Howard

Dear Anne- MarieI have had no choice but to resort to emailing you formally, since despite phoning and leaving messages for you and your staff repeatedly over many weeks, for whatever reason you have deemed not to contact me or return my call, which to be honest is totally unacceptable.I am both frustrated and very disappointed in the total lack of customer service and follow up that yet again Lookers Chelmsford continues to provide to it loyal customers.If it was simply the fact that you are unable or unwilling to return a call it would be bad enough, but this simply the last straw point on a long list of communication and process failures over nearly 4 months for a warranty repair, during which time I have had an inoperative window !To summarise the catalogue of mistakes, process failures and just very poor management see the list below – please at that point , consider your response and next steps in resolving this specific issue asap.• The Drivers Window mechanism failed nearly 4 months ago and I phoned on 2/3/26 to report and ask for a repair slot• My passenger one failed several years earlier and was fixed under warranty – so sadly I knew what the issue was! Its a known issue with Discoveries due to design faults in the mechanismWhen I phoned I was told the first available slot was nearly 2 months away on the 29th April 2026 , which in itself was quite shocking, but was assured it should be fixed the same day (regulators in windows are simple replacement activity and a cheap part, which as a main dealer you should have in stock).Imagine my amazement when collecting the vehicle on the 29th to be told “ sorry we did not fix it because we did not have the part in stock “ but we checked the car while it was here and there are some other issues that need rectifying and are sure they can be completed under warranty when it comes back in.• The car was subsequently booked in for the 7th May for the works to be completed.Much to my surprise and disappointment on the morning of the 7th May , I was called to say “sorry the part had not come in for the repair, so it would need to be re- arranged again - but no date was provide at that point and as a customer ”I was just left hanging”,I understand that Ruby was off sick during that period which clearly compounded the situation, but is no excuse as I left several messagesI subsequently called several times via the switch board for an update and although I left messages my calls were never returned, or messages left by anyone from Lookers on my phone , voice mail , or email ( total communication breakdown)On Monday the 18th I finally got hold of Ruby , who then told me that the LR Warranty did not cover the window mechanism, because it was potentially due to water ingress , I do not find that acceptable for several reasons:1. The passenger window was replaced under warranty previously by LR2. If LR design a mechanism for windows that allows water ingress over the mechanism , as a customer with a warranty I should not be accountable for the cost of the parts or labour.At this point, because of the total lack of progress and to be quite brutal the miss management and laza fair approach to customer service, I requested that Ruby leave a message for you to call me directly in an attempt to get the vehicle repaired finally.Since then, I have repeatedly phoned Lookers asking for you , left messages with reception (some who are polite and apologetic , others not so! )and been assured that I will be called back …. Yet its now the 26th May ,I have not been called, the car is still broken, and Lookers continue to be 100% unresponsive in addressing this simple issue, one of your members of staff actually said it was embarrassingPlease can you urgently :1. Identify a suitable slot for the repairs and ensure that the parts are in stock2. Provide me with an assured date and time for the work to be complete (vehicle to be collected as per 7th May 2026)3. Address the issue of the warranty with LR directly for the outstanding works you itemised on the 29thObviously, this is not an email that I wanted to send, and you have personally sorted previous service issues really positively but other than camping in the reception , I have no other choice.I have been a LR owner for 30 plus years and honestly despair at times with the issues and service for what is meant to be a premium brandI look forward to hearing from you soonest and I have copied the GM to ensure that you get the necessary support to make this happen.Kind RegardsJulie Anderson

On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if any/all of my finance agreements with you (details below) had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreements, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.

Formal enquiry about my motor finance agreement

Good afternoonI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Nicolas NapierRegistration: AV24NZCInception Date: 29th June 2024Date Of Complaint: 22nd May 2026Goods Details: Land Rover Discovery DieselNew/Used: NewMileage At POS/POI: 0Current Mileage: 18000Agreement Number: 578467707The customer has advised us of the following fault/s ;• oil leak underneath the gearbox• differential lock system faultAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

Good Day to you.I am contacting you to register my disatifaction with service being provided by Land Rover agents at Lookers Colchester.My Discovery went into the dealership on 22nd April 2026 as engine warning lamp was glowing again.Over the following few days I called LandRover for an update as no-one called me. Initially I was told the DPF had failed and needed replacing. I was also told this would be covered by the Extended Warranty I purchased and parts.had been ordered.Several.days later I was told the warranty company (RAC) would not cover the DPF failure due to' Driving Style' which I don't accept as the car is used on a regular basis for trips to midlands of 130 miles each way and engine light only comes after the long trip!In order to.get the repair sorted I gave instruction to have the work done with me footing the bill.On Wednesday I was told the car would be ready for collection on Friday 1st May...Today I have been informed that that LandRover Colchester have not got the parts needed and would not arrive until 4th May!!As a result I had to cancel Bank Holiday trip away and still have no car.I would point out that this vehicle has covered 41000 miles and this DPF replacement would be the 4th!!. From advice I have received from other independant Land Rover garages the vehicle must have some,as yet, unidentified problem.I have to say that I have never been so disalutioned and frustrated by such poor communication and service.This is all very dissapointing as this vehicle was the most l have spent on any car thinking I would get a good quality reliable and versitile product, It would seem I was wrong.RegardsKeith Bird an unhappy customer

Good morningI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Chloe JacksonRegistration: TA22RDSInception Date: 25/02/2025Date Of Complaint: 22/04/2026Goods Details: Land Rover Range Rover EvoqueNew/Used: UsedMileage At POS/POI: 25,000Current Mileage: 37,522Agreement Number: 118629453The customer has advised us of the following faults ;• Near side rear brake light inoperative• Cause: Water ingress into the near side rear light cluster• Entire rear light unit requires replacement• Safety critical fault affecting roadworthiness• Customer says the issue has been present since the date of purchaseAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

I am writing to say how impressed I was with the friendly, knowledgeable and professional service I and my son in law received when visiting your Colchester show room yesterday.In particular I would like to thank Harry Lloyd for his helpful advice in enabling me to choose another Range Rover Sport.I will certainly recommend your showroom to other people, and will use it in future instead of Cambridge.Kind regardsKaren PaskSent from my iPad