My vehicle has been in with looker Landrover Colchester today for a security recall. I've just made it home to find one of my keys falling apart. This is my spare key which I know was not in that condition when I handed it over this morning and having only recently purchased the car I am certain it was not damaged prior to the visit.

Hi - I purchased 'AY24OUG' from LR Colchester so you'll have the details here. I don't wish to make a complaint as such but post sale, I had the wheels painted at the dealership however, on 2 of the wheels the paint has just fallen off. I have pictures. I have tried to get this resolved through 'Evie Bond' however, understand she is no longer at the dealership so have not got anywhere. Can this please be looked into. I want to purchase a new LR in the next 9 months so hope to have a good experience here. Thank you.

I telephoned to enquire about RR LWB .. we currently have a 2020Swb model asking if you had one I could view, the gentleman was very helpful on the phone and said I could come and take a look . Today I did, initially it all seem great … but very quickly I realised the salesman was giving a vibe which came across as I might be wasting his time . The aim for me was to gather as much info as possible to report back to my MD in view to starting the process of upgrading our RR. I did not react to his dismissive attitude… and we politely finished! I have come away feeling very disappointed with the experience!!!!

Good afternoon,I am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Chloe JacksonRegistration: TA22RDSInception Date: 25th February 2025Date Of Complaint: 27th January 2026Goods Details: Land Rover Range Rover Evoque HatchbackNew/Used: UsedMileage At POS/POI: 25812Current Mileage: 35987Agreement Number: 118629453The customer has advised us of the following faults;→ EV mode fault (reported 27/02/25)→ Kick boot feature not working (possible wiring fault)→ Rear window detaching from panel→ Front parking aid inoperative→ Concerns around incorrect diagnosis at point of sale→ Concern that reported faults were not properly investigated shortly after purchaseAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.Carri DaviesComplaints ManagerComplaintsTransport Customer Services | Consumer Lending COOLloyds Banking GroupThis email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;Lex Autolease Limited: Registered Office: 25 Gresham Street, London, EC2V 7HN.Registered Number: 1090741 England and Wales.Authorised and regulated by the Financial Conduct Authority for credit related regulated and insurance mediation activities.

I had my car for regular service (oil change) and airbag recall on 29.01.2026. The car was working perfectly and no error/warning was identified during servicing.After I collected the car I drove it less than 20 miles and, on 31.01.2026 it started showing multiple warnings, the car started using only ICE, irrespective of the selected mode and HV battery change level, and multiple systems were disabled such as: EV mode, all ESP modes, regenerative braking, emergency braking, lane assist, parking sensors, automatic parking brake.I called Looker JLR Colchester to have my car checked and I was offered a slot in 1 months and a half. After showing my disappointment I was offered a slot in 10 days operator saying that's the best they can do.I'm very disappointed in the way/urgency those immediate after service issues are dealt with. I expected same day or day after slot to be found. Especially since I brought in a perfectly working car. I do not exclude a possible normal fault developed within this period but I would say the likelihood is very low. And since it could be related to the service provided it think it should be treated with urgency.

I purchased a Defender 110 in May 2024. I purchased a service plan with it. When I tried to book a service at Harwoods I was told I had no service plan. I later found out the service plan was valid only in Lookers dealerships. Even worse than that you just closed the Battersea one which was the only one that was suitable for us. I would have never purchased the service plan if I had been aware it wouldn’t be valid in Harwoods which is our closest dealership. I would like to request a full refund r an exchange of plan so that I can use it in Harwoods too.

cust has been trying to book a service from November 2024 as needs a cc car. The cust tried to get booked in fro a test drive whist his vehicle was in for service. Cust has been trying to get through again and with a CC it will be the end of March, vehicle is overdue the service. cust is very frustrated with the service

My car ran without issue prior to visiting Lookers, Colchester. Having paid a fortune for a service in September, My car has now had multiple warning lights come on. The first issue was due to the camera's not functioning. I had over a month with no lane assist or emergency braking. I then had a loud squeeking noise at cold start. A week or so after service. Lookers advised the timing belt and idle pulley needed replacing despite this not being highlighted at service.The day time running lightwas also inoperable.I arranged for the camera's to be repaired and was given no explanation as to why these suddenly stopped working after the service.I then arranged an appointment for the headlight to be replaced, at the same time as the timing belt and pulley. In the meatime, I had another warning light come on to check the engine coolant. Again, the car has just been serviced!Having tried to check the coolant I was unable to gain access to the engine bay, the release is now not working. It can only be opened with two people.Once I had managed to check the coolant level, it was an inch over the max fill line. I asked the garage to look at this when I had the headlight replaced and was advised they had checked it and the level was fine. However, once again, the warning light came back on. After checking it again, it is overfilled.The service and quailty of repair is absolutely not what I expect from JLR. I had plans to purchase a commercial Defender, however I will not be pursuing this purely due to the poor service recieved.

Good morning,I am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Justin AmbroseRegistration: AM19KAYInception Date: 25/03/2023Date Of Complaint: 12/01/2026Goods Details: Land Rover Range Rover Sport EstateNew/Used: UsedMileage At POS/POI: 48481Current Mileage: 65000Agreement Number: 118782482The customer has advised us of the following fault/s ;• Electrical fault• Hybrid system not functioning• Vehicle intermittently not starting• Traction battery fault• Auxiliary water pump issue• Dispute over warranty coverageAt this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.

Thank you for your reply following my TrustPilot review.As mentioned, on handover I found the paintwork wax chipped where it appears the key was used to unlock the drivers door, in addition to this, when you pull the door handle open, the handle has not fully painted over the edge and you can set the primer.Upon starting the ignition there was no fuel in the tank even though the sales person said he had been to half full the tank.The fuel was resolved as he drive the car to the filling station and put half a tank of fuel in. The car now needs to be booked in for a smart repair but I am concerned this may not come up as good as new as the paint has chipped right down to the metal.I had also paid to have Gardex so I was surprised to see the rear of the car not totally clean when it was sitting in the handover bay and made me wonder whether the Gardex had been properly applied.This is not the experience you would expect from a premium brand main Land Rover dealer .I look forward to your further correspondence