It was Brandon who I first met and he assisted me to look at different options. Brandon made me feel valued and relaxed when exploring the right car for me and I felt that he took on board my circumstances, preferences and needs and empowered me to make an appropriate and balanced decision. I had visited other lookers show rooms (bishops stortford) over the previous 6 months and was unhappy and uncomfortable with the sales support they provided having advised me to go on line to look at my options and configure the car and seek prices… this put me off and I was going to go back to grangers, in Welwyn, (where I had purchase my previous evoque) however when I met Brandon he was amazingly respectful and patient.I am very thankful to Brandon for the support and advice that he offered and I am happy with my choice and love my new car.I would be happy to recommend my friends to go to Brandon at lookers as he is a very smart, knowledgeable and caring professional and a credit to your company.Thank you Brandon and lookers for providing me with the car of my dreams !!!

Excellent service yet again from Richard Ford, Daniel Boyle Mark Watts

Good

Very helpful service staff

found the service plan offered to be prohibitively expensive, well over £2000 for 3 services when i barely do 5000 miles a year and having already had the cam belt changed at time of purchase as an approved used vehicle, I find this beyond belief

Fantastic service, staff extremely helpful. I asked about a new service plan, this was dealt with promptly and efficiently.

Matt was extremely helpful and kept me updated throughout - I really enjoyed dealing with him and it made the whole experience so enjoyable. It was so good that even though my husband has always bought BMWs he was so impressed with the service I received that he is now considering switching to Range Rover!

Excellent service. From the original explanation of the fault(s), from Paul Aldous, the booking of a convenient appointment, receipt of my vehicle, provision of a loan, through to the return of my vehicle from Karen, all staff have been focused on customer satisfaction.The annoyance of a fault was diluted by the smooth handling of the resolution.Thank you.

Excellent service.

All worked fine, easy to book and friendly staff, karen I believe.