Dear Sir or Madam,Re: Vehicle Registration HG18 HXOVIN: SALRA2AK8JA060449I am writing to raise a formal complaint regarding an incorrect entry in my vehicle’s online service history.A service recorded on 27/06/2025 has been logged incorrectly. This entry should reflect the 84-month service; however, it has been entered as a 120-month service, despite the vehicle only being seven years old at that time. As a result of this error, I am currently unable to update the 96-month service for 2026 in the system.This issue is now preventing the accurate maintenance record of my vehicle and needs to be resolved promptly. I request that you investigate and correct the service history as a matter of urgency.Please confirm in writing within 5 working days that this has been rectified. If the issue cannot be resolved within this timeframe, I expect a clear explanation and an estimated resolution date.Should this matter remain unresolved, I will consider escalating the complaint further.Yours faithfully,

Hi Jay - hope all well.Given lookers in Battersea has closed, I took my car to the west London lookers for its service.As you know, when I bought the Discovery Sport (LB24 MXX), you gave me the first service for free. However, the West London lookers did not have a record of that. They have asked me to send them details confirming that and then they will refund me the cost. Would you be able to send to me please?I also need to update records for my new address, how do I do that?4 Parkside Avenue, Wimbledon SW19 5SEThanks so much in advance.Dear Mr Needham,Further to our phone conversation could you please provide proof of service included in purchase price so we can reimburse you for todays service.Please send it to my colleagues waynehamilton@lookers.co.uk and nickyareago@lookers .co.ukBest regardsElisabeth

cust paid £1,000 deposit on 27th May. 29th May cust advised he would not be processing the order. He is still awaiting his deposit can you look into this.

Please see email trail below.I would kind ask that you oversee the horrendous time ive had....and its still ongoing !Kind regardsShaheen Farooqi07502 294 033

Dear Lookers,My daughter Emma Lynn purchased the above-referenced vehicle from your Battersea dealership in October 2024, which has since closed and so I am raising my issue with the complaints department.We recently raised a warranty claim with Jaguar Land Rover regarding the delamination of the exterior trim panels located on the door pillars and rear body pillars. JLR has declined the claim, advising that these components are classified as trim items, notwithstanding the fact that they form an integral and highly visible part of the vehicle's exterior bodywork.Following advice from The Motor Ombudsman, I am now writing to formally request that Lookers rectify this defect under the Consumer Rights Act 2015.The vehicle is only four years old, and the issue first became apparent approximately four to five months ago. I have enclosed the JLR technician's report together with photographic evidence of the defect. In my view, and I believe in the view of any reasonable consumer, a premium luxury vehicle of this age should not exhibit such significant deterioration of its exterior components. The delamination is clearly not the result of wear and tear, accidental damage, neglect, or misuse. Rather, it appears to be a failure of the material or manufacturing process itself. Furthermore, there is considerable evidence that similar issues have affected other Jaguar Land Rover vehicles, suggesting that this is not an isolated occurrence.Whilst Jaguar Land Rover has sought to classify these components as "trim", the affected parts are fixed exterior body components located on the door and rear pillars. They are not decorative accessories, consumable items, or components that would reasonably be expected to deteriorate during normal ownership. They form a permanent and highly visible part of the vehicle's exterior appearance and contribute directly to the quality, presentation, and value of the vehicle. A reasonable consumer purchasing a premium vehicle would expect such components to remain free from defects for considerably longer than four years.Under Sections 9 and 10 of the Consumer Rights Act 2015, goods supplied by a retailer must be of satisfactory quality, fit for purpose, and durable. Durability is a key element of satisfactory quality, and consumers are entitled to expect that a vehicle's exterior body components will maintain their appearance and integrity for a reasonable period of time. It is difficult to argue that a premium vehicle suffering delamination of fixed exterior panels after only three years meets that standard.While the vehicle is now outside the manufacturer's initial warranty period, but covered under a JLR extended warranty , my claim is against the supplying retailer under the Consumer Rights Act 2015. The fact that Jaguar Land Rover has chosen to classify these components as "trim" does not remove the retailer's statutory obligations where a product has failed to demonstrate the level of durability that a reasonable person would expect.Given the age, value, and premium nature of the vehicle, I do not consider it reasonable for these components to have failed after only three years of normal use. The defect falls well short of the standard of durability that a consumer is entitled to expect from a luxury vehicle and renders the vehicle not of satisfactory quality within the meaning of the Consumer Rights Act 2015.I therefore request that Lookers arrange for the defective pillar trims to be repaired or replaced at no cost.I would be grateful for your response within 14 days of the date of this letter.I look forward to your response.Yours faithfully,Simon Mounsey &Emma LynnGood Morning,Please see below technicians' reports,Investigated into delamination of trims,Confirmed fault and foundNSF DOOR B-PILLAR TRIM EXTERIOR FINISHERNSR D-PILLAR TRIM FINISHEROSR DOOR B-PILLAR TRIMTo all have delaminated, unsure as to why it has.

I have asked repeatedly for my deposit back after it was paid to lookers in relation to me buying a jaguar i-pace, which you suddenly decided not to sell me……..I wish to complain as a lot of time and money was invested in good faith to buy this car only for lookers to tell me i cant have the car.Please refund me my 3749.00 deposit back asap ..i have sent Mohamed Rajab several emails and had no responce ……..if i cant buy the car refund me my deposit back so i can purchase another car.

cust booked car in today problem with soft door closing on passenger door. Cust dropped the vehicle of this morning and the dealership has just called to be told that the vehicle wont be looked at until next Tuesday. If the vehicle is going to be there for a week why was it there today. Cust has organised a tracker to be fitted. Cust has been given any reasoning as to why the vehicle is not being looked at till next week.

Ms Scott,While I do appreciate your offer to book at an alternative Dealership, it is unlikely I would want to drive over an hour to Bucks to do an MOT or other service requirements. And then there is the issue of how to get back to London and then return to collect this car. Not a likely reasonable or practical alternative. As a buyer and owner of JLR cars for over 40 years the current timeline to service is unacceptable, combined with the closure of the other London based dealership which has clearly put service pressure on the people at Park Royal. The consequence of the current service timeline will, I suspect, cause buyers to rethink the ownership and purchase of JLR cars.PFPeter Fenichel

Hi Lookers team,I filed a formal complaint last Thursday, ref. 88900049,. I was told I’d hear back by 14th June, but I’ve had complete silence since then.To be honest, it feels like I’m being ignored.I’ve already had enough of the delays and lack of communication at Lookers West London, and I hoped Head Office would be different.Getting no reply by the due date just makes things worse.Can someone please tell me when I’ll get a proper response?Direct Line and DLG are now stepping in to collect and repair the car due to these delays.I’d still rather sort this out with Lookers, but I can’t keep waiting without any updates.Could you confirm that you’ve received this and provide an update within the next 24 hours?Appreciate you sorting this.Thanks,Ardeshir Lashgarara

The cust purchased a vehicle from Battersea and was sod a service plan. The cust lived in Lancaster and would never be local to the Lookers dealership. The sales man advised that he could use it any where however the cust has found out recently that this is not the case.