Raagavan, please respond to the below. Please either organise the transfer of the £6,500 owed, or return the car to me.As flagged I have included the Complaints department given your unresponsiveness and delay in funding me the £6,500 for the part exchange of my old vehicle, when purchasing a new one from you.Kind regards,Alex________________________________________Alex Bruce | Head of EMEA FSG M&A | Managing Director | Investment Banking | J.P. Morgan | 25 Bank Street, Canary Wharf, London, E14 5JP | T:+44 (0) 207 134 7319 | Movius:+44 (0) 7380 356 973 | M:+44 (0) 7760 161 450 |alex.bruce@jpmorgan.com________________________________________From: Bruce, Alex (CIB, GBR)Sent: Tuesday, March 24, 2026 1:46 pmTo: Raagavan IndiralingamSubject: RE: [EXTERNAL]OE13HZZRaagavan, please confirm when I will receive the £6,500 owed for the part exchange.It is now over a month and I will have to escalate this if I do not hear back from you.Kind regards,Alex________________________________________Alex Bruce | Head of EMEA FSG M&A | Managing Director | Investment Banking | J.P. Morgan | 25 Bank Street, Canary Wharf, London, E14 5JP | T:+44 (0) 207 134 7319 | Movius:+44 (0) 7380 356 973 | M:+44 (0) 7760 161 450 |alex.bruce@jpmorgan.comFrom: Bruce, Alex (CIB, GBR)Sent: 09 March 2026 12:27To: Raagavan IndiralingamSubject: RE: [EXTERNAL]OE13HZZRaagavan, following up on this? Please let me know when I will receive the £6,500?Kind regards,Alex________________________________________Alex Bruce | Head of EMEA FSG M&A | Managing Director | Investment Banking | J.P. Morgan | 25 Bank Street, Canary Wharf, London, E14 5JP | T:+44 (0) 207 134 7319 | Movius:+44 (0) 7380 356 973 | M:+44 (0) 7760 161 450 |alex.bruce@jpmorgan.comFrom: Bruce, Alex (CIB, GBR)Sent: 03 March 2026 06:17To: Raagavan IndiralingamSubject: RE: [EXTERNAL]OE13HZZRaagavan, the below is all sorted, and I assume you now have ownership of the car. What is the plan to refund me the £6,500?Thanks.Kind regards,Alex________________________________________Alex Bruce | Head of EMEA FSG M&A | Managing Director | Investment Banking | J.P. Morgan | 25 Bank Street, Canary Wharf, London, E14 5JP | T:+44 (0) 207 134 7319 | Movius:+44 (0) 7380 356 973 | M:+44 (0) 7760 161 450 |alex.bruce@jpmorgan.comFrom: Allan BabuSent: 26 February 2026 13:01To: Bruce, Alex (CIB, GBR)Cc: Raagavan IndiralingamSubject: [EXTERNAL]OE13HZZGood afternoon, Mr Bruce,The headlight bulb has been replaced, and the engine oil has been topped up. The vehicle has now passed its MOT and will be handed over to @Raagavan Indiralingam.Please arrange payment for the repairs carried out. The invoice and payment link are attached.Payment Link:https://eu.adyen.link/PL35472C4B64DDD05AF4F821CMany thanks.Allan Babu Service AdvisorLookers Jaguar Land Rover West LondonT: 020 8938 1300E: AllanBabu@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Unit 6 Wave Trade Park, Concord Road | West London | W3 0BFCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Good afternoon,We have received a new Satisfactory Quality Dispute complaint from Mr Ismail Sofu, Registration No.Please provide a comprehensive response to this complaint, even if you believe this is now resolved, including supporting correspondence and evidence within the next 10 working days.Important: You are required to support customer complaints around the quality of goods provided as provisioned within the Consumer Rights Act 2015 and under the terms and conditions of the agreement with Black Horse Ltd, to support an appropriate solution.If we do not receive a response or sufficient information from you within 10 working days, we will decision the complaint based on the information we hold and may seek redress from you for any reasonable costs incurred.Vehicle/Finance InformationInception date: 24th November 2026Date of complaint: 30th March 2026Goods details: LAND ROVER RANGE ROVER ESTATERegistration number: LN75BZSNew/Used: NEWMileage at POS/POI: 0Current mileage: 11000Agreement number: 103256834 Price of goods (at sale): £144,425.00Advance amount: £81925.00Deposit amount: £62500.00Term: 60 months.PCP/HP: HPDealer name: Lookers Land Rover West London (57826308)Dealer number: 57826308The following information outlines what the customer has told us and may not be the opinion of Land Rover Finance.Complaint Detail Customer’s Preferred ResolutionFaults -Drivers side seat making a squeaky noiseSensors on the left side of the mirror not workingColour faded on the steps all around the carFront passenger door lights at the bottom are looseClicking noise near the steering wheel, whilst driving21/02/2026 – Customer identified multiple issues with the vehicle and contacted the supplying dealer to book an inspection.• Dealer advised the earliest available appointment was May 2026 (approx. 2 month wait). Customer unhappy with the this.30/03/2026 – Customer attempted to contact Strat stone LR Tottenham for an earlier appointment but could not get through.• No alternative solution provided and customer called to complain as they feel the wait time is unreasonable given the number and nature of the faults. RepairsHas a CEC case been raised for this customer via an AVC or Goodwill, if so please provide the reference, the date it was opened and any further details of any compensation/goodwill that has been paid to the customer to date.We require the following information from you, where applicable1. Evidence/confirmation of any pre-sale vehicle checks that were completed.2. Please provide a copy of the vehicle advert3. Was there any negative equity included in the finance amount? Please also provide a copy of your sales invoice.4. Was there any external contribution towards the deposit e.g., manufacturer contribution / government contribution / scheme/ allowance?5. What was specifically discussed at point of sale regarding the mis-sale/mis-rep allegation, if applicable6. A full timeline of events from POS until now of when vehicle has been seen, outlining reasons why, what work was carried out, when and why and to include discussions/conversations had with the customer, cause of any issues/concerns raised i.e. wear & tear, lack of maintenance etc.7. Evidence/confirmation of any diagnostics/repairs completed, this to include specific dates, mileages, specifically what was carried out and why?8. Confirmation of service history9. Are you aware of any modifications made to the vehicle either before, during or after the sales process? These will include any enhancements to the vehicle’s engine (remapping), the fitting of a Ghost Immobiliser or any accessories put on the goods. If you are aware of any of these, could you please give us more detail of how these were added i.e. were they included within the Finance Agreement?10. Any other comments/evidence you feel are relevant.11. What will you do to resolve the complaint?We look forward to your response within the next 10 working days. Please respond to this email attaching all relevant evidence.Many Thanks

Dear John,I write further to our phone call today, during which you informed me that the Land Rover Discovery 3.0 D350 Gemini 5dr Auto in Santorini Black, which is the subject of my Vehicle Order and Agreement under Enquiry 8358921, has been sold to another customer.I paid a £2,000 reservation deposit on 21 March 2026 and the transaction was agreed on the basis of collection on 27 March 2026. The deal was also structured on the basis of the PCP quotation prepared for this exact vehicle, namely quotation number 89054/0326/PCP/57826308, with the agreed commercial terms including a total cash price of £68,500, monthly payments of £644.03, 5.4% APR, and a final repayment / GMFV of £35,544.On that basis, the sale of the vehicle to a third party is a serious breach of our agreement.For the avoidance of doubt, I am not accepting cancellation or refund as an adequate resolution at this stage.I require Lookers to do one of the following immediately:1. Reinstate and deliver the original vehicle to me; or2. Provide a replacement vehicle of identical or better specification, at no additional cost to me whatsoever, on no less favourable commercial terms, and in time to preserve the position I contracted for, including registration by 31 March 2026.Any replacement must be on the same financial and commercial basis as already agreed for this transaction, including:* total cash price no greater than £68,500;* monthly payments no higher than £644.03;* APR no greater than 5.4%;* final repayment / GMFV no less favourable than £35,544; and* no additional deposit, fee, charge, or adverse change of any kind.I will not accept any downgrade in vehicle specification or any less favourable financial outcome as a result of Lookers' breach.In addition, I do not authorise Lookers to amend, withdraw, resubmit, or replace any finance application connected with this transaction, or to submit any further application to any other lender, without my prior written consent. Nor do I authorise any change to the vehicle, cash price, deposit, mileage, term, APR, monthly payment, or any other finance input without my prior written approval.Please confirm by return:1. whether the original vehicle can still be supplied;2. if not, full details of the proposed replacement vehicle, including specification, VIN/chassis number, and delivery/registration timetable;3. confirmation that there will be no additional cost or less favourable term to me;4. whether any further hard credit searches have been carried out or any further lender applications submitted; and5. the name, email address and position of the senior manager who is taking ownership of this matter.Please also ensure that all records, internal communications, stock records, allocation records, finance records, and sale documents relating to this vehicle and transaction are preserved.Given the urgency created by the 31 March deadline, I require a substantive written response by end of day today (25-March-2026).If this matter is not resolved promptly and satisfactorily, I will escalate it through Lookers' formal complaints process and take further advice, including in relation to a formal letter before claim, recovery of my losses, and any other relief available to me. I reserve all of my rights.I trust Lookers will now treat this as an immediate priority.Kind regards,Chris Morley07507 883673

We have been waiting for our Defender to be repaired at Lookers West London since it was dropped off there by Land Rover Assistance on 19 February. It took two weeks to put an order in for the part required (DC-DC converter), during which time I had to chase for updates from Frank Currie in After Sales assigned our case. Once the order was placed, the delivery date for the part has continued to be postponed, going from it would arrive within two weeks, to it will be in an order expected at the end of March, to now "we will update you when we have more details". Our car has been at Lookers West London for five weeks and we still have idea when we will have it back! I am filing this complaint for the complete lack of communication and the very slow progress over this time. Frank rarely responds to emails and is rarely available to take phone calls, and any responses I do receive are vague and continue to change. I find this shocking that we are going into two months waiting for the car to be repaired with no end in sight when we are trying to make plans.

Dear Sir/Madam,I am writing to formally complain about the handling of my vehicle under my PCP agreement with Land Rover.Vehicle – Land Rover Discovery LM24 GXPAgreement Number - 578267940My vehicle has now been off the road since 14th February, for over a month following a breakdown (which I should add was very dangerous on the A406) and remains unresolved. During this time, I have been provided with a lower-grade courtesy vehicle, which is not comparable to the vehicle I am paying for under my agreement (£700 per month).There was an initial delay of approximately one week due to issues on your side, and since then I have had to repeatedly chase for updates.Communication has been poor throughout, and I have received little to no proactive contact regarding progress or timelines.This situation has caused significant inconvenience and falls well below the standard I would expect from a premium brand.Under the Consumer Rights Act 2015, repairs must be carried out within a reasonable time and without significant inconvenience to the customer. Given the length of time my vehicle has been unavailable and the ongoing lack of resolution, I do not believe you have met your obligations.As a result, I am requesting the following:• A full or partial refund of my monthly payments for the full period my vehicle has been unusable• Financial compensation to reflect the inconvenience, delays, and poor level of service• Confirmation of when my vehicle will be repaired and returned, or clarity on next steps if this cannot be achieved promptlyIf this matter is not resolved satisfactorily within 14 days, I will escalate the complaint to my finance provider under the Consumer Credit Act 1974 and, if necessary, refer the case to the Financial Ombudsman Service.I would prefer to resolve this directly, but the current situation is unacceptable and requires urgent attention.I also want to escalate this to Land Rover and would appreciate if an email address could be provided as it is also impossible to find this online!!I look forward to your prompt response.Yours faithfully,Jamila Pericleousjamilababella@yahoo.co.uk07304 128 061

Re: Range Rover SportML71 XOODear Sirs,Words cannot describe how disappointed I am with my dealings with Lookers Land Rover. I explained the situation over the phone on Friday 20th March 2026 and I was promised that the Manager would call me back … needless to say he did not. Therefore I will next be contacting Land Rover's Head Office in Coventry to inform them of the actions of one of their franchisees and subsequently deciding on whether or not I need to take legal action.So, to repeat what I have already explained:In April 2025 I saw a Range Rover Sport advertised in Lookers Chelmsford. I went into my local branch on York Road, Battersea to arrange to buy the car from there.I signed for the car on the 9th of April and received it on the 22nd, after paying a total of £42,972.00I now need to sell the car and therefore went into the West London branch, my new point of contact.I was told that they would not buy the car from me because I did not have the log book, there are some scratches on the passenger side and because there was no service history.I have since then discovered that DVLA could not issue me a replacement log book because the car had never been registered in my name!! It was still under a Land Rover fleet scheme!!! This of course would have caused untold complications and adverse legalities if I had been involved in any kind of accident!!!The Manager of Lookers West London said there was no service history … completely false as it is readily available to see online.When the car was originally advertised it said there was only one owner (who I now know was the Land Rover company) and it had a FULL service history!! I still have the screenshots of the original advertisement and details!!If there is any discrepancy about service history it means I was mis-sold the car!!That in addition to the issue with the log bookThat in addition to being misinformed by Lookers West LondonThat in addition to the Manager obviously having no interest in buying back the car or even talking with me!!No doubt this email will be ignored. If so, as forementioned, I will next contact Land Rover's Head Office and take it from there.Your total nonchalant attitude is not what I expected from a reputable company like Land Rover, a reputation which is easily tarnished in this day and age of social media.

Service Dept COMPLAINTFor the Atten of Mr Colin Cooper, Franchise Director, JLR Lookers West London Dealership.COMPLAINT - Service DepartmentSir I have a complaint regarding the service department staff at Lookers JLR, West London. I wonder whether you can assist me me please? I HAVE TRIED ALL AVAENUES BUT FOR SOME UNEXPLAINED REASON NO ONE HAS HAD THE COURTESY TO RETURN MY CALLS OR EMAILS. This has been going on for months now and it really is very simple. I am after some service history for a Range Rover Vogue reg number LS67-JFK (now on a private plate (BB16 BAD). The information I seek is for the June / July 2023 PDI service before Chris O'Connell took delivery of the vehicle. I now own this vehicle after buying it off Chris before he emigrated to Sydney ,Australia. He gave his permission for the information to be passed to me from the service department. But, having worked for JLR myself and at BMW, I have never come across customer service like this! Can you assist me please?

Dear Customer Services,I am writing further to the numerous emails I have sent regarding my formal complaint in relation to my Range Rover Sport (Registration: KW73 UFZ), purchased from Lookers Land Rover for £73,999.Despite repeated correspondence, I have not received any substantive response addressing the core issues raised.For clarity, my complaint concerns:The inaccurate and subsequently amended service history presented at the point of saleThe missing / incorrectly recorded 24‑month serviceWritten confirmation of a November 2024 service that was not properly reflected in the official service history at the timeThe reliance on TOPIx entries which did not evidence a clearly recorded scheduled serviceThe irregular February 2025 service entries completed within six days of each otherThese matters were raised directly with the dealership and escalated via email to Lookers and Jaguar Land Rover. I have allowed reasonable time for a response but have received no meaningful engagement.I have now formally referred the matter to The Motor Ombudsman (Case Reference: 00301889), who have confirmed that they are progressing the complaint and will be contacting the business for its formal position.It is disappointing that the matter has reached this stage without constructive engagement from Customer Services.However, before the Ombudsman proceeds further, I remain open to a reasonable goodwill proposal or commercial resolution if Lookers wishes to address this directly.Please confirm:1. That this email has been received.2. Who is now responsible for handling my complaint.3. Whether Lookers intends to make a proposal to resolve this matter prior to Ombudsman adjudication.If I do not receive a response within 7 days, I will proceed entirely through the Ombudsman process.Kind regards,Jabo Ibehre

Dear Lookers Land Rover Customer Relations Team,I am writing to formally raise a complaint regarding a serious security vulnerability I have identified with my 2025 Land Rover Discovery 35th Anniversary Edition (Registration: BV05 JAD).On 12th March 2026 at approximately 4:00 AM, whilst my vehicle was parked on my private driveway at my home in Hook, Hampshire, both wing mirror glass units were stolen from my vehicle. The theft was carried out without triggering the vehicle's alarm system at any point.I wish to raise the following serious concerns:1. SECURITY VULNERABILITYThe mirror glass units on this vehicle can be removed within seconds, without the use of any tools, and critically, without activating the vehicle's alarm or security system. For a premium vehicle of this calibre, retailing at a significant price point, this represents an unacceptable gap in the vehicle's security design.2. NO ALARM ACTIVATIONDespite the vehicle being fitted with an alarm and security system, the removal of components from the exterior of the vehicle did not trigger any alert whatsoever — no audible alarm, no app notification, and no alert to me as the owner. This is a fundamental failure of the security system that Land Rover markets as part of this premium product.3. FINANCIAL IMPACTAs a direct result of this security vulnerability, I have incurred significant costs to repair and restore my vehicle to a roadworthy condition, including sourcing replacement mirror assemblies and associated repair work. The insurance excess on my policy means these costs fall entirely upon me.4. SAFETY CONCERNDriving without wing mirrors is illegal under UK road traffic law, meaning this vulnerability has rendered my vehicle undriveable and created an immediate safety issue.I am requesting the following:- A formal acknowledgement of this complaint- An explanation as to why the removal of external vehicle components does not trigger the alarm system- A goodwill contribution toward the cost of repair, given this is a direct consequence of a design vulnerability- Confirmation of what steps Land Rover intends to take to address this security flaw across the Discovery rangeI have also reported this theft to the police and hold a crime reference number# SP-35535-26-4444-00. I hope to receive a swift response with regards to the security vulnerability.Yours sincerely,Blesson JohnHampshire

please can I have an update on my complaint, 83770812