For a year now and despite replying as directed to 87800 my telephone number continues to be used for promotional communications. As you will be well aware once a customer has requested a stop there is a LEGAL obligation on Lookers to STOP. I have informed the information commissioner and provided evidence of multiple failures by Lookers. Yet the spamming continues unabated. I also note Lookers. Change the required stop message regularly I assume to circumnavigate the law on this. I have also communicated this to the ICO

I have always had my car serviced at Lookers West London and never had any compliments, staff are friendly and always helpful. I had my last service on 2nd June 2026 and there were no issues reported.However less than 4 weeks later my car broke down. I could not get an appointment with Lookers until late August/September which is obviously not good enough, as I use my car almost daily.I had to take my car to Richmond Land Rover who were excellent and identified what the problems were, after running diagnostics.I would like to share the invoice, but in summary i had to have both batteries replaced and camshaft solenoids replaced.I think its fair to say that less than 4 weeks after a full service , these issues should have been identified and these problems did not just appear at the same time.I believe that I should receive some compensation for this not being identified during the service.

I am submitting a formal complaint regarding the poor handling of my vehicle by Lookers Jaguar Land Rover West London.My vehicle was first booked for inspection at the end of March 2026 and again in early April 2026. The HVAC fault was identified, and I was informed that the dealership would raise an EPQR with Jaguar Land Rover. Despite this, there has been no meaningful progress in resolving the issue.Communication has been extremely poor. After being told the case could not progress because the assigned technician was absent, I requested that it be reassigned to another qualified technician. My email was ignored, and I have received no explanation or update.In addition, while my vehicle was in the dealership’s care, the front bumper was scratched. Although Lookers accepted responsibility and attempted a repair, the quality of the repair is unacceptable and remains unresolved.I am seeking:* A prompt resolution of the HVAC fault.* Rectification of the damaged bumper to an acceptable standard.* An explanation for the lack of communication and failure to respond to my correspondence.

I am raising a formal complaint regarding a 2023 Land Rover Defender purchased from Lookers Land Rover West London in August 2025 as an Approved Used vehicle.The vehicle had approximately 32,000 miles at the time of purchase and remains covered under the Land Rover Approved Used Warranty until September 2026.During a recent service at another authorised Land Rover retailer, I was informed that both front control arms have excessive play and movement when braking and that one control arm dust cover is split. I was provided with a repair estimate exceeding £1,000.Having owned the vehicle for only nine months, I do not consider this acceptable for a Land Rover Approved Used vehicle of this age and mileage. I am concerned that these issues may have existed or been developing at the point of sale.Following inspection by Land Rover Roadside Assistance, I was advised that whilst the vehicle is currently safe to drive, the repairs should be completed as soon as possible and that this type of issue would not normally be expected on a recently purchased Approved Used vehicle.I appreciate that the vehicle has now been booked in for inspection on 27 July. However, I wish to formally register my concerns and request that consideration is given to repairing these issues under warranty or goodwill following inspection.I also request that the Approved Used inspection records carried out prior to sale are reviewed as part of your investigation.

I recently brought my brand-new Range Rover in due to a severe air conditioning malfunction. To make matters worse, the temporary replacement vehicle provided to me suffered a total battery failure, leaving me stranded on the M40 motorway at night. The reliability of both the service and the courtesy vehicle has been completely unacceptable. I require an immediate escalation and update on my vehicle.

Good Afternoon,I am writing to formally lodge a complaint regarding the substandard level of service I received during a recent visit to the Lookers West London dealership on Concorde Road.My vehicle was scheduled for its first service after a delay of over one month due to staffing and availability issues at the branch. While the service was being performed, I encountered several issues that I believe fall far below the standards expected of a prestige dealership:- Sales Conduct: Upon inquiring about a potential vehicle upgrade, the receptionist questioned my motivations and financial status in an unprofessional and intrusive manner. I wasn't aware that she had a financial background; I have never been questioned by a greeter on my motivations when buying a new car. Furthermore, the sales representative I eventually spoke with demonstrated a complete lack of interest. When I expressed concerns regarding my current vehicle's performance and comfort, I was told to simply "drive it in S mode." When I asked for a part-exchange valuation, I was directed to external websites such as Motorway and WeBuyAnyCar rather than being assisted by your team.- Service Quality: I was assured by the service team that my vehicle had been cleaned prior to collection. However, the car remained dirty and featured muddy footprints on the door sills. Despite waiting an additional 30 minutes for the staff to rectify this, I discovered upon returning home that the interior had still not been touched.I have been a loyal Jaguar Land Rover customer since 2017, and this experience is by far the most disappointing I have encountered. The lack of professionalism and attention to detail suggests a significant decline in the dealership's operational standards. I have attached the images just for reference as proof, if you compare the date and time of the ones taken by the service team member, you will see what I am referring to.I look forward to hearing your thoughts on how this matter will be addressed.Best regards,Azim Nazir

Dear Sir or Madam,Re: Vehicle Registration HG18 HXOVIN: SALRA2AK8JA060449I am writing to raise a formal complaint regarding an incorrect entry in my vehicle’s online service history.A service recorded on 27/06/2025 has been logged incorrectly. This entry should reflect the 84-month service; however, it has been entered as a 120-month service, despite the vehicle only being seven years old at that time. As a result of this error, I am currently unable to update the 96-month service for 2026 in the system.This issue is now preventing the accurate maintenance record of my vehicle and needs to be resolved promptly. I request that you investigate and correct the service history as a matter of urgency.Please confirm in writing within 5 working days that this has been rectified. If the issue cannot be resolved within this timeframe, I expect a clear explanation and an estimated resolution date.Should this matter remain unresolved, I will consider escalating the complaint further.Yours faithfully,

Hi Jay - hope all well.Given lookers in Battersea has closed, I took my car to the west London lookers for its service.As you know, when I bought the Discovery Sport (LB24 MXX), you gave me the first service for free. However, the West London lookers did not have a record of that. They have asked me to send them details confirming that and then they will refund me the cost. Would you be able to send to me please?I also need to update records for my new address, how do I do that?4 Parkside Avenue, Wimbledon SW19 5SEThanks so much in advance.Dear Mr Needham,Further to our phone conversation could you please provide proof of service included in purchase price so we can reimburse you for todays service.Please send it to my colleagues waynehamilton@lookers.co.uk and nickyareago@lookers .co.ukBest regardsElisabeth

cust paid £1,000 deposit on 27th May. 29th May cust advised he would not be processing the order. He is still awaiting his deposit can you look into this.

Please see email trail below.I would kind ask that you oversee the horrendous time ive had....and its still ongoing !Kind regardsShaheen Farooqi07502 294 033