Dear Mo, and Lookers,It's been 4.5 months and we are still awaiting our £500 refund from June, for a deposit we placed on a vehicle that you've since sold.Please refund this immediately, or we will be taking further action.I look forward to hearing from you.Regards,Mandhir Sidhu

Still waiting to hear from you yellow management light still on

> Dear Customer Service Manager,>> I am writing to formally raise a complaint regarding a series of unsatisfactory experiences during a recent service visit to your dealership. The handling of my vehicle's service, as well as the treatment of both myself and my wife, has raised serious concerns about the level of professionalism and customer care provided by your team.>> 1. Courtesy Car Booking Mishandling> When my wife dropped off our vehicle, she was informed by the service advisor that no courtesy car was available. Despite our booking having been made over a month in advance specifically to secure a courtesy vehicle, the advisor did not appear to check the booking records properly and was dismissive in her response.> After receiving a call from my wife—who had to take a train to work due to the lack of transportation—I contacted the dealership. After waiting on hold for approximately 15 minutes, I spoke with Ms. Alison Willbourne. Initially, she claimed there was no courtesy car booked. When I insisted she check the records more thoroughly, she eventually acknowledged the booking and stated that my wife could return to collect a courtesy vehicle.> This response was entirely unacceptable. My wife should not have had to make a return journey due to staff oversight. It is the responsibility of the service advisor to ensure pre-arranged bookings are honoured accurately and professionally.>> 2. Inaccurate Information Regarding Vehicle Readiness At 13:14, Alison called my wife to state that the vehicle was ready for collection. However, your app showed that the car was still in the workshop at 13:23 and later being cleaned at 16:30. This discrepancy raises doubts as to whether the service was carried out properly or in a timely manner. Based on the timestamps recorded by your own app, it appears the vehicle was not serviced when initially claimed.>> 3. Dismissive Attitude and Lack of Transparency Following these issues, I contacted your reception and spoke with Mr. Fouzi Benlounes. During the call, he was present with Ms. Willbourne and appeared dismissive of my concerns. His tone came across as defensive rather than solution-oriented, which only exacerbated the situation. As a result of this interaction, I requested that the dealership deliver the vehicle to me rather than collect it in person.>> Furthermore, I did not receive the service report on time and had to follow up multiple times via phone and email. Only after several attempts was the report eventually sent. This is not acceptable and points to a lack of process compliance.>> 4. Tyre Replacement Miscommunication> When I requested that the tyres be replaced, Mr. Benlounes informed me that the request had been rejected by the leasing company (Nomura). I subsequently contacted Nomura directly and was told that no such request had been made by your dealership. They were helpful and agreed to liaise directly with your team to resolve the matter. I was also informed that there is an electronic system in place for such authorisations, which should have been utilised.>> Later that day, I received an email from Mr. Benlounes at 16:08 stating that tyre replacements must be pre-booked. If that was the case, it was misleading to suggest the leasing company had rejected the request initially, and it resulted in a considerable waste of time for both myself and the leasing company.>> Conclusion> The service experience as described above falls far short of the professional standards one should expect from an authorised dealership. The combination of poor communication, inaccurate information, and dismissive conduct from staff has caused significant inconvenience and frustration.

the vehicle has not been with the cust for approx 4 months following a breakdown. Originally the vehicle went to a different dealership and it has now been transferred to yourselves. The cust is loosing business at present, and is not happy with the CC. Water pump and gas head has something wrong with it. The cust is very frustrated that this is taking so much time and would like some answers. Today cust received a call saying everything that is further problem with the gas head, Fouzi has been in contact with the customer. The cust is now wishing to return the vehicle and have a refund.

I was charged over GBP200 to check my engine warning light only to then be charged 3800 for a new DPF. This is adding insult to injury. I should not be charged to check a problem that is clearly inherent with this vehicle make and model

Dear Sir/Madam,I am writing to raise a formal and urgent complaint regarding the unacceptable service, negligence, and unprofessional conduct I have experienced at your dealership, Lookers Land Rover West London. This complaint concerns my Range Rover Velar (Registration VE17 FPF) and involves interactions primarily with Mr. Harrison Trocard and Mr. Jason Hoyte from your Parts and Services team.This entire experience has been deeply distressing, unprofessional, and wholly inconsistent with the level of care and service expected from a brand such as Land Rover. I insist that this matter be treated as a priority and escalated immediately to senior management for urgent investigation and resolution.Below is a detailed summary of the issues:1. Unprofessional Conduct and Service FailureThe overall handling of my case by your Parts and Services Department has been shockingly poor. The absence of professionalism, accountability, and even basic courtesy has been unacceptable throughout.2. Last-Minute Appointment CancellationMy initial repair appointment, booked almost two months in advance in April 2024, was cancelled one day before the scheduled date because the parts were not available. I was not offered an alternative appointment or any proactive follow-up.3. Excessive Delays and MismanagementI was later rebooked and informed that the parts were now ready, which turned out to be false. The entire process to obtain and install the necessary parts dragged on for over six months, showing a complete lack of organisation and care.4. Failure to Provide Courtesy CarDespite the repair costs exceeding £10,000, I was not offered a courtesy car until I repeatedly insisted over several phone calls. For a luxury brand such as Range Rover, this level of disregard for customers’ convenience is simply unacceptable.5. Unprofessional and Dismissive HandoverUpon collecting my car, I returned within five minutes to report visible issues, only to be told that “the team had left.” It was apparent that staff were still present but refused to come forward and speak to me. This behaviour is evasive, disrespectful, and not representative of a premium dealership.6. Unreported Damage, Lack of Evidence, and No Response to CommunicationsWhen I collected the car, I noticed damage that was not there when I dropped it off. I immediately asked for intake photos or inspection documentation to prove the damage existed beforehand — none could be provided. I followed up multiple times via email and phone. My last email, sent to Harrison and Sean on 6th September, has been completely ignored. Despite calling the dealership and being told someone would call me back, no one ever did. This level of neglect and lack of accountability is utterly unacceptable and has made this experience even more frustrating (i can send a video at some point as currently its size exceeds the limit in this email).7. Incomplete Work and Missing PanelsSeveral panels in the boot were not reinstalled. This was acknowledged in writing by a member of your team (Sean), yet despite multiple follow-ups, the issue remains unresolved (Photos attached).8. Negligent Vehicle ConditionMy vehicle was returned in a disgraceful state, with dirty tissues, workshop items, and tools left in the boot. My child’s car seat had been dismantled and not reinstalled. This shows complete carelessness and disregard for customer property (Photos attached).9. Low Quality of WorkmanshipThe car was returned in worse condition than when I handed it in. I have since had to pay another garage to reinstall panels that your team failed to fit correctly, which should never have been my responsibility (photos attached).10. Inflated External Repair QuoteYour service team referred me to FASTLANE PAINT & BODY LTD (Ascot), who quoted £10,900 for external works. I had the same work completed by another reputable garage for under £4,000 — a £7,000 discrepancy that raises serious concerns about the integrity of the partners your dealership recommends.11. Prolonged Failure to Source Basic PartsEven after more than a year, two panels remain missing from the rear of my vehicle. For a major Land Rover dealership in London, this level of incompetence is indefensible.This entire process has been unacceptable, exhausting, and financially burdensome, and it has caused me significant inconvenience and distress.________________________________________I therefore require the following immediate actions:1. A full internal investigation into this matter, including the conduct of the staff members involved.2. A formal written apology from your senior management acknowledging the repeated failures, negligence, and lack of response from your team.3. Reimbursement for all costs incurred as a direct result of your dealership’s failures — including:o The costs I incurred to go to another garage to complete the unfinished work and reinstall the missing panels;o The inconvenience and financial loss of being without a vehicle for an extended period;o The fact that another garage sourced and installed the missing panels within a short timeframe when Range Rover failed to do so for over a year.4. Refunds and compensation for the significant transportation expenses I incurred due to your failure to provide a courtesy car. During this entire period, I was forced to rely on public transport, Uber, black cabs, and private car hires, which cost me a considerable amount. For a repair of over £10,000, a courtesy vehicle should have been provided as standard.5. Immediate arrangements to source, replace, and correctly fit all missing panels at no cost to me.6. Appropriate financial compensation for the extended inconvenience, distress, and the ongoing lack of response from your service team.This matter is now beyond disappointing — it is a serious failure of customer service, professionalism, and aftercare from a brand that claims to represent luxury and reliability. I expect a formal written response within 7 working days confirming how this situation will be resolved in full.If no satisfactory response is received within that time frame, I will escalate this to Jaguar Land Rover UK Customer Relations, the Motor Ombudsman, and if necessary, seek legal advice to recover the losses and damages caused by your dealership’s negligence.

B. S. Landa45 Norbury GardensChadwell Heath RomfordRM6 5TR0794499488217/10/2025Customer Services Department Attention Shaquille NathanLookers Land RoverConcord Rd, London W3 0BFSubject: Formal Complaint Regarding Poor Customer Service and Vehicle Delivery ExperienceDear Sir/Madam,I am writing to raise a formal complaint regarding the extremely poor service and overall experience I have received from Lookers Land Rover, which has left me feeling deeply disappointed, disrespected, and entirely dissatisfied.Purchasing a Range Rover—even a used one—was a significant decision for me and my family. As a reputable dealership representing a luxury brand, I expected a professional and customer-focused experience. Instead, what I encountered from the very beginning was dismissive treatment, poor communication, and broken promises—culminating in an experience that has not only tainted the excitement of owning a prestigious vehicle but also damaged my trust in your dealership.Below, I have outlined the key areas of concern:________________________________________1. Initial Appointment and Sales Experience• Despite having a pre-booked appointment with your salesperson Mohammed, we were kept waiting for 45 minutes with no explanation or apology.• Mohammed showed minimal interest during our viewing and spent less than a minute with us before attending to another customer, leaving us to find assistance elsewhere.• It was only when we were ready to proceed with the purchase that he became attentive—an approach that felt transactional and disrespectful.________________________________________2. Negotiation and Managerial Oversight• My son and I attempted to negotiate a small reduction in price, which you, as the Sales Manager, appeared open to. However, after speaking to Mohammed, this offer was withdrawn without any communication from you thereafter.• It felt as though Mohammed dictated the outcome and your authority was overridden, which was both confusing and unprofessional.________________________________________3. Vehicle Collection Experience• On the day of collection, we again faced delays. Mohammed once more prioritised other customers and made us wait 30 minutes before briefly escorting us for an ‘unveiling’—which was nothing more than opening a shutter and walking off without any explanation or support.• No introduction to the vehicle’s features, no handover presentation—nothing that reflected the premium nature of the brand or dealership.________________________________________4. Promised Items Not Delivered• A branded Range Rover cap and correct key box were promised. We received neither.• Instead, we were handed a Defender key box with no intention of replacing it and told the cap “had nothing to do with me” by Mohammed, who again showed a complete lack of professionalism and accountability.• Despite assurances from the team that these items would be sent out, weeks have passed without any update.________________________________________5. Vehicle App Activation and VIN Issues• The Land Rover Remote app could not be activated due to VIN issues. Despite contacting both yourself and Mohammed, I was told it was due to a “cyber issue” and to wait 2–3 weeks—something I now know, from speaking to another dealership, is simply not true.• After two weeks, I received no further response. I consider this an unacceptable lack of follow-up for an issue that your dealership is responsible for resolving.________________________________________6. Vehicle Breakdown and Concerning Discovery• On 8th October, the vehicle failed to start. Land Rover Assistance attended and diagnosed a flat battery with no clear cause.• More alarmingly, the attending engineer informed me he had previously been called to this very vehicle a few months ago due to misfiring—something I was never informed about prior to purchase.• Had I known this, I would have reconsidered the purchase entirely. Withholding this information is, in my view, ethically questionable and possibly a breach of duty of care.________________________________________Requested ResolutionI now formally request the following:1. A detailed response addressing each of the issues listed above.2. Immediate delivery of the promised Range Rover-branded cap and correct key box.3. Full assistance in resolving the VIN issue and activating the Land Rover Remote and related apps—without requiring me to travel again, given I’ve already visited your dealership twice (a 100-mile round trip each time).4. A formal explanation and internal investigation into why I was not informed of the prior breakdown/misfiring history of the vehicle.5. A gesture of goodwill or compensation that reflects the poor service, inconvenience, and breach of trust.________________________________________If this matter is not addressed to my satisfaction within the timeframe outlined in your formal complaints procedure, I will escalate this issue to Land Rover UK and the Motor Ombudsman.I trust you will treat this matter with the seriousness it deserves and look forward to your response within 14 days of the date of this letter.Yours sincerely,B. S. Landa

I am writing to raise a formal and urgent complaint regarding the unacceptable service, negligence, and unprofessional conduct I have experienced at your dealership, Lookers Land Rover West London. This complaint concerns my Range Rover Velar (Registration VE17 FPF) and involves interactions primarily with Mr. Harrison Trocard and Mr. Jason Hoyte from your Parts and Services team.This entire experience has been deeply distressing, unprofessional, and wholly inconsistent with the level of care and service expected from a brand such as Land Rover. I insist that this matter be treated as a priority and escalated immediately to senior management for urgent investigation and resolution.Below is a detailed summary of the issues:1. Unprofessional Conduct and Service FailureThe overall handling of my case by your Parts and Services Department has been shockingly poor. The absence of professionalism, accountability, and even basic courtesy has been unacceptable throughout.2. Last-Minute Appointment CancellationMy initial repair appointment, booked almost two months in advance in April 2024, was cancelled one day before the scheduled date because the parts were not available. I was not offered an alternative appointment or any proactive follow-up.3. Excessive Delays and MismanagementI was later rebooked and informed that the parts were now ready, which turned out to be false. The entire process to obtain and install the necessary parts dragged on for over six months, showing a complete lack of organisation and care.4. Failure to Provide Courtesy CarDespite the repair costs exceeding £10,000, I was not offered a courtesy car until I repeatedly insisted over several phone calls. For a luxury brand such as Range Rover, this level of disregard for customers’ convenience is simply unacceptable.5. Unprofessional and Dismissive HandoverUpon collecting my car, I returned within five minutes to report visible issues, only to be told that “the team had left.” It was apparent that staff were still present but refused to come forward and speak to me. This behaviour is evasive, disrespectful, and not representative of a premium dealership.6. Unreported Damage, Lack of Evidence, and No Response to CommunicationsWhen I collected the car, I noticed damage that was not there when I dropped it off. I immediately asked for intake photos or inspection documentation to prove the damage existed beforehand — none could be provided. I followed up multiple times via email and phone. My last email, sent to Harrison and Sean on 6th September, has been completely ignored. Despite calling the dealership and being told someone would call me back, no one ever did. This level of neglect and lack of accountability is utterly unacceptable and has made this experience even more frustrating (i can send a video at some point as currently its size exceeds the limit in this email).7. Incomplete Work and Missing PanelsSeveral panels in the boot were not reinstalled. This was acknowledged in writing by a member of your team (Sean), yet despite multiple follow-ups, the issue remains unresolved (Photos attached).8. Negligent Vehicle ConditionMy vehicle was returned in a disgraceful state, with dirty tissues, workshop items, and tools left in the boot. My child’s car seat had been dismantled and not reinstalled. This shows complete carelessness and disregard for customer property (Photos attached).9. Low Quality of WorkmanshipThe car was returned in worse condition than when I handed it in. I have since had to pay another garage to reinstall panels that your team failed to fit correctly, which should never have been my responsibility (photos attached).10. Inflated External Repair QuoteYour service team referred me to FASTLANE PAINT & BODY LTD (Ascot), who quoted £10,900 for external works. I had the same work completed by another reputable garage for under £4,000 — a £7,000 discrepancy that raises serious concerns about the integrity of the partners your dealership recommends.11. Prolonged Failure to Source Basic PartsEven after more than a year, two panels remain missing from the rear of my vehicle. For a major Land Rover dealership in London, this level of incompetence is indefensible.This entire process has been unacceptable, exhausting, and financially burdensome, and it has caused me significant inconvenience and distress.________________________________________I therefore require the following immediate actions:1. A full internal investigation into this matter, including the conduct of the staff members involved.2. A formal written apology from your senior management acknowledging the repeated failures, negligence, and lack of response from your team.3. Reimbursement for all costs incurred as a direct result of your dealership’s failures — including:o The costs I incurred to go to another garage to complete the unfinished work and reinstall the missing panels;o The inconvenience and financial loss of being without a vehicle for an extended period;o The fact that another garage sourced and installed the missing panels within a short timeframe when Range Rover failed to do so for over a year.4. Refunds and compensation for the significant transportation expenses I incurred due to your failure to provide a courtesy car. During this entire period, I was forced to rely on public transport, Uber, black cabs, and private car hires, which cost me a considerable amount. For a repair of over £10,000, a courtesy vehicle should have been provided as standard.5. Immediate arrangements to source, replace, and correctly fit all missing panels at no cost to me.6. Appropriate financial compensation for the extended inconvenience, distress, and the ongoing lack of response from your service team.This matter is now beyond disappointing — it is a serious failure of customer service, professionalism, and aftercare from a brand that claims to represent luxury and reliability. I expect a formal written response within 7 working days confirming how this situation will be resolved in full.If no satisfactory response is received within that time frame, I will escalate this to Jaguar Land Rover UK Customer Relations, the Motor Ombudsman, and if necessary, seek legal advice to recover the losses and damages caused by your dealership’s negligence.

Dear Sir or Madam,I am writing to raise a formal and urgent complaint regarding the unacceptable service, negligence, and unprofessional conduct I have experienced at one of your dealerships, Lookers Land Rover West London. This complaint concerns my Range Rover Velar (Registration VE17 FPF) and involves interactions primarily with Mr. Harrison Trocard and Mr. Jason Hoyte from the Parts and Services team.This entire experience has been deeply distressing, unprofessional, and wholly inconsistent with the level of care and service expected from a brand such as Land Rover. I insist that this matter be treated as a priority and escalated immediately to senior management for urgent investigation and resolution.Below is a detailed summary of the issues:Unprofessional Conduct and Service FailureThe overall handling of my case by your Parts and Services Department has been shockingly poor. The absence of professionalism, accountability, and even basic courtesy has been unacceptable throughout.Last-Minute Appointment CancellationMy initial repair appointment, booked almost two months in advance in April 2024, was cancelled one day before the scheduled date because the parts were not available. I was not offered an alternative appointment or any proactive follow-up.Excessive Delays and MismanagementI was later rebooked and informed that the parts were now ready, which turned out to be false. The entire process to obtain and install the necessary parts dragged on for over six months, showing a complete lack of organisation and care.Failure to Provide Courtesy CarDespite the repair costs exceeding £10,000, I was not offered a courtesy car until I repeatedly insisted over several phone calls. For a luxury brand such as Range Rover, this level of disregard for customers’ convenience is simply unacceptable.Unprofessional and Dismissive HandoverUpon collecting my car, I returned within five minutes to report visible issues, only to be told that “the team had left.” It was apparent that staff were still present but refused to come forward and speak to me. This behaviour is evasive, disrespectful, and not representative of a premium dealership.Unreported Damage, Lack of Evidence, and No Response to CommunicationsWhen I collected the car, I noticed damage that was not there when I dropped it off. I immediately asked for intake photos or inspection documentation to prove the damage existed beforehand — none could be provided. I followed up multiple times via email and phone. My last email, sent to Harrison and Sean on 6th September, has been completely ignored. Despite calling the dealership and being told someone would call me back, no one ever did. This level of neglect and lack of accountability is utterly unacceptable and has made this experience even more frustrating (I can send a video at some point as its size exceeds the limit in this email).Incomplete Work and Missing PanelsSeveral panels in the boot were not reinstalled. This was acknowledged in writing by a member of your team (Sean), yet despite multiple follow-ups, the issue remains unresolved (attached photos).Negligent Vehicle ConditionMy vehicle was returned in a disgraceful state, with dirty tissues, workshop items, and tools left in the boot. My child’s car seat had been dismantled and not reinstalled. This shows complete carelessness and disregard for customer property (photos attached).Low Quality of WorkmanshipThe car was returned in worse condition than when I handed it in. I have since had to pay another garage to reinstall panels that your team failed to fit correctly, which should never have been my responsibility (photos attached).Inflated External Repair QuoteYour service team referred me to FASTLANE PAINT & BODY LTD (Ascot), who quoted £10,900 for external works. I had the same work completed by another reputable garage for under £4,000 — a £7,000 discrepancy that raises serious concerns about the integrity of the partners your dealership recommends.Prolonged Failure to Source Basic PartsEven after more than a year, two panels remain missing from the rear of my vehicle. For a major Land Rover dealership in London, this level of incompetence is indefensible.This entire process has been unacceptable, exhausting, and financially burdensome, and it has caused me significant inconvenience and distress.I therefore require the following immediate actions:A full internal investigation into this matter, including the conduct of the staff members involved.A formal written apology from your senior management acknowledging the repeated failures, negligence, and lack of response from your team.Reimbursement for all costs incurred as a direct result of your dealership’s failures — including:The costs I incurred to go to another garage to complete the unfinished work and reinstall the missing panels;The inconvenience and financial loss of being without a vehicle for an extended period;The fact that another garage sourced and installed the missing panels within a short time frame when Range Rover failed to do so for over a year.Refunds and compensation for the significant transportation expenses I incurred due to your failure to provide a courtesy car. During this entire period, I was forced to rely on public transport, Uber, black cabs, and private car hires, which cost me a considerable amount. For a repair of over £10,000, a courtesy vehicle should have been provided as standard.Immediate arrangements to source, replace, and correctly fit all missing panels at no cost to me.Appropriate financial compensation for the extended inconvenience, distress, and the ongoing lack of response from your service team.This matter is now beyond disappointing — it is a serious failure of customer service, professionalism, and aftercare from a brand that claims to represent luxury and reliability. I expect a formal written response within 7 working days confirming how this situation will be resolved in full.If no satisfactory response is received within that time frame, I will escalate this to Jaguar Land Rover UK Customer Relations, the Motor Ombudsman, and if necessary, seek legal advice to recover the losses and damages caused by your dealership’s negligence.Yours sincerely, Mouloud Ameni07747602813Car Registration: VE17 FPF

I am writing to raise a formal complaint regarding the extremely poor service and overall experience I have received from Lookers Land Rover, which has left me feeling deeply disappointed, disrespected, and entirely dissatisfied.Purchasing a Range Rover—even a used one—was a significant decision for me and my family. As a reputable dealership representing a luxury brand, I expected a professional and customer-focused experience. Instead, what I encountered from the very beginning was dismissive treatment, poor communication, and broken promises—culminating in an experience that has not only tainted the excitement of owning a prestigious vehicle but also damaged my trust in your dealership.Below, I have outlined the key areas of concern:________________________________________1. Initial Appointment and Sales Experience• Despite having a pre-booked appointment with your salesperson Mohammed, we were kept waiting for 45 minutes with no explanation or apology.• Mohammed showed minimal interest during our viewing and spent less than a minute with us before attending to another customer, leaving us to find assistance elsewhere.• It was only when we were ready to proceed with the purchase that he became attentive—an approach that felt transactional and disrespectful.________________________________________2. Negotiation and Managerial Oversight• My son and I attempted to negotiate a small reduction in price, which you, as the Sales Manager, appeared open to. However, after speaking to Mohammed, this offer was withdrawn without any communication from you thereafter.• It felt as though Mohammed dictated the outcome and your authority was overridden, which was both confusing and unprofessional.________________________________________3. Vehicle Collection Experience• On the day of collection, we again faced delays. Mohammed once more prioritised other customers and made us wait 30 minutes before briefly escorting us for an ‘unveiling’—which was nothing more than opening a shutter and walking off without any explanation or support.• No introduction to the vehicle’s features, no handover presentation—nothing that reflected the premium nature of the brand or dealership.________________________________________4. Promised Items Not Delivered• A branded Range Rover cap and correct key box were promised. We received neither.• Instead, we were handed a Defender key box with no intention of replacing it and told the cap “had nothing to do with me” by Mohammed, who again showed a complete lack of professionalism and accountability.• Despite assurances from the team that these items would be sent out, weeks have passed without any update.________________________________________5. Vehicle App Activation and VIN Issues• The Land Rover Remote app could not be activated due to VIN issues. Despite contacting both yourself and Mohammed, I was told it was due to a “cyber issue” and to wait 2–3 weeks—something I now know, from speaking to another dealership, is simply not true.• After two weeks, I received no further response. I consider this an unacceptable lack of follow-up for an issue that your dealership is responsible for resolving.________________________________________6. Vehicle Breakdown and Concerning Discovery• On 8th October, the vehicle failed to start. Land Rover Assistance attended and diagnosed a flat battery with no clear cause.• More alarmingly, the attending engineer informed me he had previously been called to this very vehicle a few months ago due to misfiring—something I was never informed about prior to purchase.• Had I known this, I would have reconsidered the purchase entirely. Withholding this information is, in my view, ethically questionable and possibly a breach of duty of care.________________________________________Requested ResolutionI now formally request the following:1. A detailed response addressing each of the issues listed above.2. Immediate delivery of the promised Range Rover-branded cap and correct key box.3. Full assistance in resolving the VIN issue and activating the Land Rover Remote and related apps—without requiring me to travel again, given I’ve already visited your dealership twice (a 100-mile round trip each time).4. A formal explanation and internal investigation into why I was not informed of the prior breakdown/misfiring history of the vehicle.5. A gesture of goodwill or compensation that reflects the poor service, inconvenience, and breach of trust.________________________________________If this matter is not addressed to my satisfaction within the timeframe outlined in your formal complaints procedure, I will escalate this issue to Land Rover UK and the Motor Ombudsman.