I hope this message finds you well. I am writing to formally raise a serious concern regarding the Land Rover Evoque (registration number RA21 GKO) which I purchased approximately two weeks ago from your former Lookers Battersea branch; now transitioned to your West London location.Upon collection on Thursday 25th September, I flagged to the sales representative that the Land Rover app was displaying an engine warning. I was reassured at the time that this was a harmless syncing issue (requiring 48 hr to 2 weeks to sync in). Despite following up on several occasions with the same sales rep, I was repeatedly told there were no concerns and to give the app time.However, given my upcoming family road trip to France, I contacted your West London service team for a second opinion. I was advised to speak with Land Rover Assist, who promptly dispatched a technician. Within minutes, the technician identified a fault linked to a known DPF (Diesel Particulate Filter) issue, which he confirmed should have been resolved prior to sale (see full report below).The report further confirmed a fault code P0401-00 – "Exhaust Gas Recirculation A Flow Insufficient Detected", with a likely EGR blockage. The technician explicitly advised us:• The vehicle should not have been sold in this condition.• The issue was known and constitutes grounds for a mis-sold vehicle.• In some cases, even after repair, such issues may have a long-term impact on fuel economy and vehicle resale value.• We need to get this fixed asap before it causes more long term issues.As you can imagine, this is extremely concerning as a customer. I purchased the vehicle in good faith, really enjoy the car and also had +ve sale experience; whereby I paid a significant amount in cash, and also committed to a multi-year service, warranty plan and associated costs (you can see all these in car sale docs). The sale of a vehicle with a pre-existing fault — one which was denied and not disclosed — directly contravenes the Consumer Rights Act 2015, which states that goods must be of satisfactory quality, fit for purpose and as described (This also goes against ethos, brand identity and values of any ethical business including a big brand such as JL group and Lookers).I am therefore requesting the following:1. Compensation for the disruption and distress this has caused, including lost time, financial inconvenience, and the direct impact on upcoming travel plans. I am happy to provide evidence of the planned bookings and associated costs and need solutions on how I can go about my road trip holiday now as I need a car!2. Either:o A replacement vehicle of equal/ similar spec, at no additional cost (my preferred option as I should not carry the burden of Looker's mis-representation/ miss-selling);o Or If the issue can be fully and verifiably resolved, written confirmation that:The repair will not impact fuel economy or long-term resale value at all whatsover (whether I sell the car with you or any other parties), No annotation of defect/fix will appear in service history or car system reports that may reduce market value, You are prepared to offer a written valuation guarantee should I choose to resell the vehicle directly to Lookers in future3. If a repair is agreed, I expect:o A courtesy vehicle of equal or better specification,o Collection and return of the vehicle at your cost,o No financial loss or inconvenience to me throughout the process.This experience has not only undermined my trust in the Land Rover brand, but also placed me in a position of unnecessary stress, uncertainty, and potential financial loss - given my pre-planned holidays coming up.I kindly ask that you respond in writing within NEXT DAY from receipt of this email to confirm the proposed next steps (as I have up coming holidays within days and need to prepare for alternative travel plans now).

Date: 11-10-2025To,The ManagerWest London Land RoverConcord RoadLondonW3 0BFDear Adrijus / Lookers Land Rover West London,I am writing regarding my Range Rover AY68 YNR (Private Reg: AK11 ELK), purchased from you on 31/05/2025.I reported the vehicle’s issues to you within the first 30 days of purchase, in line with my rights under the Consumer Rights Act 2015. You have already had one attempt to repair the vehicle. The vehicle was collected from me on 2 July 2025 and a courtesy car was provided. You returned my vehicle to me on 16 July 2025 after replacing the cool box/fridge, but unfortunately, the electrical and infotainment system issue remained unresolved.The infotainment system in this vehicle is not a minor feature - it plays a key role in controlling the vehicle’s suspension/ride height, climate control, auto start/stop system, heating and cooling, and several other vital functions. The fault therefore renders the vehicle’s core systems unreliable and not of satisfactory quality.This is now your second attempt to repair the same issue. The vehicle has again been collected from my address, and you have provided a second courtesy car, for which I am thankful. However, I have now been advised that your technicians intend to remove the Ghost immobiliser system from the vehicle permanently, claiming it is the cause of the fault, and that it will not be refitted after repairs.I must make it clear that I do not agree to this. The Ghost immobiliser system was already fitted at the time of sale, forming part of the vehicle’s specification and description as supplied by your dealership. Returning the car to me without this system would mean the vehicle is not as described, and therefore not in conformity with the contract, contrary to Sections 9, 10, and 11 of the Consumer Rights Act 2015.Under the CRA 2015, goods must be of satisfactory quality, fit for purpose, and as described. Since you have already had a reasonable opportunity to repair the vehicle, and it still does not conform to the contract, I am entitled under Sections 23 and 24 to exercise my final right to reject the vehicle.Accordingly, I request that you either:1.Repair the vehicle and refit the Ghost immobiliser system so that it is returned to me in the same condition and specification as it was supplied at the time of purchase; or2.Confirm in writing that you cannot do so, in which case I will consider exercising my final right to reject the vehicle under the Consumer Rights Act 2015.Please confirm your position in writing within 7 days of this letter so that I can decide how to proceed.Kind regards,Aqeel Kiyani07833 430 764Range Rover AY68 YNR / Private Reg: AK11 ELKOn 17 Jun 2025, at 15:06, Aqeelwrote:Hi Adrijus -Please see below my bank details and also a check engine warning which came on today.Acc: 20291721S/C: 09-01-27Name: M A KiyaniAmount: £1000.00Santander.Please see attached picture and advise.Many ThanksAqeel07833 430 764On 17 Jun 2025, at 13:07, Adrijus Stulgyswrote:Good afternoon,Please provide your bank name, sort code and account number for the refund.When’s a convenient time for me to call so we can go through the InControl?Kind regards,Adrijus Stulgys Sales ExecutiveWest London Jaguar LandRoverT: 020 8938 1300E: AdrijusStulgys@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Concord Road, West London | London | W3 0BFCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: AqeelSent: 16 June 2025 20:30To: Adrijus StulgysSubject: Re: Range Rover Vogue EnquiryHi -Many thanks for taking vehicle off my name . I have received email confirmation from dvla.Can you also please refund the holding deposit of £1000.Could you please also let me know about In control app - i want to have my car connected through the app. Can u please assist with this.Many ThanksAqeel07833 430 764On 13 Jun 2025, at 17:58, Aqeelwrote:Hi -Full V5 has been posted today via recorded delivery.Kindly take it off my name once u receive it so my road tax can be stopped.Also, kindly refund the holding deposit of £1000.Please see attached.Many ThanksAqeel07833 430 764On 6 Jun 2025, at 16:15, Adrijus Stulgyswrote:Good afternoon,Thanks for the update.Our address is Lookers Land Rover West London, Concord Road, W3 0BF.Kind regards,Adrijus Stulgys Sales ExecutiveWest London Jaguar LandRoverT: 020 8938 1300E: AdrijusStulgys@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Concord Road, West London | London | W3 0BFCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: AqeelSent: 05 June 2025 17:51To: Adrijus StulgysSubject: Re: Range Rover Vogue EnquiryHi -Please see attached.I have received both V5c’s.Can u confirm the postal address and I will post it to you tomorrow.Also I will contact Milton Keynes Land Rover to book me in to check the cooler.Many ThanksAqeel07833 430 764On 4 Jun 2025, at 11:36, Adrijus Stulgyswrote:Good morning,Sorry to hear that the cool box isn’t working as it should, but yes you can book the vehicle to Land Rover in Milton Keynes.Please let me know when I can call to go through the InControl quickly.Kind regards,Adrijus Stulgys Sales ExecutiveWest London Jaguar LandRoverT: 020 8938 1300E: AdrijusStulgys@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Concord Road, West London | London | W3 0BFCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: AqeelSent: 04 June 2025 00:14To: Adrijus StulgysSubject: Re: Range Rover Vogue EnquiryHi Adrijus -I hope you are keeping well.Many thanks for assisting me throughout in the purchase of vogue.Car drives lovely, its just one issue which is bothering me.I have driven around 200 miles until now and have left cooler on while running but it seems fan works but it does not cool the cool box. Please let me know If I can take this to land rover in milton keynes to look into this or do I need to bring it back to ur place.Also you mentioned on saturday that you will come back to me on Monday regarding IN Control app functions.Can you also advise how do I connect my vehicle with app to use the required functions.Looking forward to hearing from you.Date: 11-10-2025To,The ManagerWest London Land RoverConcord RoadLondonW3 0BFDear Adrijus / Lookers Land Rover West London,I am writing regarding my Range Rover AY68 YNR (Private Reg: AK11 ELK), purchased from you on 31/05/2025.I reported the vehicle’s issues to you within the first 30 days of purchase, in line with my rights under the Consumer Rights Act 2015. You have already had one attempt to repair the vehicle. The vehicle was collected from me on 2 July 2025 and a courtesy car was provided. You returned my vehicle to me on 16 July 2025 after replacing the cool box/fridge, but unfortunately, the electrical and infotainment system issue remained unresolved.The infotainment system in this vehicle is not a minor feature - it plays a key role in controlling the vehicle’s suspension/ride height, climate control, auto start/stop system, heating and cooling, and several other vital functions. The fault therefore renders the vehicle’s core systems unreliable and not of satisfactory quality.This is now your second attempt to repair the same issue. The vehicle has again been collected from my address, and you have provided a second courtesy car, for which I am thankful. However, I have now been advised that your technicians intend to remove the Ghost immobiliser system from the vehicle permanently, claiming it is the cause of the fault, and that it will not be refitted after repairs.I must make it clear that I do not agree to this. The Ghost immobiliser system was already fitted at the time of sale, forming part of the vehicle’s specification and description as supplied by your dealership. Returning the car to me without this system would mean the vehicle is not as described, and therefore not in conformity with the contract, contrary to Sections 9, 10, and 11 of the Consumer Rights Act 2015.Under the CRA 2015, goods must be of satisfactory quality, fit for purpose, and as described. Since you have already had a reasonable opportunity to repair the vehicle, and it still does not conform to the contract, I am entitled under Sections 23 and 24 to exercise my final right to reject the vehicle.Accordingly, I request that you either:1.Repair the vehicle and refit the Ghost immobiliser system so that it is returned to me in the same condition and specification as it was supplied at the time of purchase; or2.Confirm in writing that you cannot do so, in which case I will consider exercising my final right to reject the vehicle under the Consumer Rights Act 2015.Please confirm your position in writing within 7 days of this letter so that I can decide how to proceed.Kind regards,Aqeel Kiyani07833 430 764Range Rover AY68 YNR / Private Reg: AK11 ELKOn 17 Jun 2025, at 15:06, Aqeelwrote:Hi Adrijus -Please see below my bank details and also a check engine warning which came on today.Acc: 20291721S/C: 09-01-27Name: M A KiyaniAmount: £1000.00Santander.Please see attached picture and advise.Many ThanksAqeel07833 430 764On 17 Jun 2025, at 13:07, Adrijus Stulgyswrote:Good afternoon,Please provide your bank name, sort code and account number for the refund.When’s a convenient time for me to call so we can go through the InControl?Kind regards,Adrijus Stulgys Sales ExecutiveWest London Jaguar LandRoverT: 020 8938 1300E: AdrijusStulgys@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Concord Road, West London | London | W3 0BFCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: AqeelSent: 16 June 2025 20:30To: Adrijus StulgysSubject: Re: Range Rover Vogue EnquiryHi -Many thanks for taking vehicle off my name . I have received email confirmation from dvla.Can you also please refund the holding deposit of £1000.Could you please also let me know about In control app - i want to have my car connected through the app. Can u please assist with this.Many ThanksAqeel07833 430 764On 13 Jun 2025, at 17:58, Aqeelwrote:Hi -Full V5 has been posted today via recorded delivery.Kindly take it off my name once u receive it so my road tax can be stopped.Also, kindly refund the holding deposit of £1000.Please see attached.Many ThanksAqeel07833 430 764On 6 Jun 2025, at 16:15, Adrijus Stulgyswrote:Good afternoon,Thanks for the update.Our address is Lookers Land Rover West London, Concord Road, W3 0BF.Kind regards,Adrijus Stulgys Sales ExecutiveWest London Jaguar LandRoverT: 020 8938 1300E: AdrijusStulgys@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Concord Road, West London | London | W3 0BFCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: AqeelSent: 05 June 2025 17:51To: Adrijus StulgysSubject: Re: Range Rover Vogue EnquiryHi -Please see attached.I have received both V5c’s.Can u confirm the postal address and I will post it to you tomorrow.Also I will contact Milton Keynes Land Rover to book me in to check the cooler.Many ThanksAqeel07833 430 764On 4 Jun 2025, at 11:36, Adrijus Stulgyswrote:Good morning,Sorry to hear that the cool box isn’t working as it should, but yes you can book the vehicle to Land Rover in Milton Keynes.Please let me know when I can call to go through the InControl quickly.Kind regards,Adrijus Stulgys Sales ExecutiveWest London Jaguar LandRoverT: 020 8938 1300E: AdrijusStulgys@lookers.co.ukjaguar.co.uk | lookers.co.uk/jaguarlandrover.co.uk | lookers.co.uk/land-roverREG OFFICE: Concord Road, West London | London | W3 0BFCONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review;use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.From: AqeelSent: 04 June 2025 00:14To: Adrijus StulgysSubject: Re: Range Rover Vogue EnquiryHi Adrijus -I hope you are keeping well.Many thanks for assisting me throughout in the purchase of vogue.Car drives lovely, its just one issue which is bothering me.I have driven around 200 miles until now and have left cooler on while running but it seems fan works but it does not cool the cool box. Please let me know If I can take this to land rover in milton keynes to look into this or do I need to bring it back to ur place.Also you mentioned on saturday that you will come back to me on Monday regarding IN Control app functions.Can you also advise how do I connect my vehicle with app to use the required functions.Looking forward to hearing from you.RegardsAqeel Kiyani07833 430 764

I would like to let you know that I am completely disappointed with all the faults in the vehicle.Since I acquired the vehicle in December 2023 all I had were mechanical issues.The main problem was the steering. Another issue was the constant “choking” of the vehicle. The coolant mixed with oil, plenty of lights on the dashboard and many more problems.The vehicle was with you for repairs in such a short period of time for 3-4 times, every time being kept for very long.The last time I collected the vehicle from you it started to smoke and have a smell of burn inside.I am highly concerned about the safety of myself and my 2 children in the vehicle.I cannot put my life and my children’s lives at risk.I am officially asking you to replace the vehicle as a matter of urgency. It must be with the same options, not a downgrade.I am looking forward to your response.

Alison Willbourne has always looked after me brilliantly.

Very easy and clear to understand the booking system.Always friendly and efficient

Tasmine was brilliant to deal with

Quick and efficient.

Chris Marek and Daman Wadhwa were very professional and thorough

Good service

My car had a fault which the garage took in and resolved within hours. I cannot express how greateful I am for how quickly they resolved the issue. The parts were in stock and the whole team worked together to help resolve the issue. We would have had to miss our whole holiday if they didn't take such swift and professional action. If I could rate the service 10 out of 10, I would have. Brilliant service and a great team. Very lucky to be their customer.