Dear SirsPlease find attached a letter setting out my complaint. This is also being sent by post to Lookers West London and Land Rover Customer Relations.Please acknowledge receipt.Kind regardsJonathan Briant07968 600 389

I booked a service, arrived on the scheduled day and time to be informed that my service had been rescheduled without my confirmation for 2 and a half months later.No other alternative was provided and I had no choice as the were "fully booked" until then, even though the system let me reserve for my chosen day and time.I had taken time off work to bring my car in and be able to collect later that day. The rescheduled date was given to me without choice if I was available or not and no other options to resolve were proposed.Complete waste of my time.

Dear Sir/Madam,I hope you are well.I am writing regarding my Range Rover Sport LP25RXK, which has been off the road since 23/04/2026 following a fault that was initially attended by the service team and subsequently referred to the dealer for warranty repair.Since then, the vehicle has remained with the dealer awaiting repair. During my recent visit, I was advised that the required part has now arrived, however the vehicle still remains in the workshop pending completion of the repair.Whilst I appreciate that faults and parts delays can occasionally occur, I am concerned about the length of time the vehicle has been unavailable, particularly considering this is a relatively new vehicle under a 24-month contract hire agreement for which I continue to make full monthly payments.In addition, although I was advised that an equivalent replacement vehicle such as a Mercedes GLE would be provided, the replacement vehicle supplied was of a lower category/specification and therefore not equivalent to the vehicle contracted.I have accepted the temporary arrangements in good faith and remained patient throughout the process, however given:• the ongoing loss of use of the contracted vehicle,• the continued monthly lease payments,• the inconvenience caused,• and the non-equivalent replacement vehicle provided,I would appreciate it if you could review this matter and advise what goodwill compensation or support Land Rover / Lookers are able to offer in order to resolve this fairly.Could you also please confirm:• the expected repair completion date,• whether an equivalent replacement vehicle can now be arranged,• and the proposed resolution regarding compensation/goodwill.I look forward to your response.Kind regards,Tharwat Jameel

Hi,Our car was recently serviced by yourselves, however since the service a fault has appeared and the vehicle has started stuttering whilst being driven.The dashboard is displaying a message advising that the service filter requires cleaning. This has happened previously and, once the filter is cleared, the vehicle runs smoothly again and the fault disappears.I have tried calling several times but have been unable to get through. I also submitted an enquiry through your website but did not receive a response.Can you please arrange for the vehicle to be booked in as soon as possible and confirm that there will be no charge for this, as I would reasonably expect this issue to fall within the scope of the recent service carried out.I look forward to hearing from you-Thanks

I was asked for A £500 deposit which would be returned as soon as o supplied the v5 for my part exchange vehicle, I duly supplied the V5 but have not had my £500 returned. I have complained and was told they would come back within 14 days but that hasn’t happened either.

Good afternoon,As per our telephone conversation I have the following complaints about the service agreement I took out with Lookers Battersea when I purchased my car. Details are within this email chainFirstly, I signed up to this when Battersea was open as it was a convenient location for me to take my car to be serviced. Once Battersea shut down the next closest option that was offered to me was West London, a 1.5-2hr drive away. When I realised this I called to speak to them and they suggested I re-booked somewhere closer and provided me with the details of Group 1 in Sidcup. West London were aware about the service plan as I mentioned it when I originally booked with them.However, upon arriving at Sidcup I was told my service agreement was not valid there. This meant I’d spent £1000 on an agreement which I could not use.Group 1 suggested I cancel my agreement and use the money returned to fund the second service, but when I called to do this the redemption amount wasn’t enough to cover the service - £340 v £650. Worse still I discovered I’d been charged a fee of £250 which was payable to Landrover Battersea - something I would have never agreed to. £250 is 25% commission!! 25% that’s outrageous.As a result, I am reaching out to you to make 2 formal complaints:1 - that Lookers West London referred me to A service department where my agreement was not valid2 - that I was charged 25% sales commission on an agreement without my knowledge.My ask is that the second service I paid for, upfront in cash when I bought my car via the Lookers service agreement, is honoured.RegardsAmanda.Sent from my iPhoneBegin forwarded message:From: EMaC Cancellations TeamDate: 1 May 2026 at 11:58:52 BSTTo: Amanda WebbSubject: RE: Breakdown CRM:0914000006069Good AfternoonWe are reaching out to you with regards to your recent Cancellation request. As you preferred to pay your Service Plan in full via card payment, In order to process your refund efficiently, we kindly ask you to provide us with your bank account details, as these were not captured at point of sale as no Direct Debit was set up.To ensure the successful transfer of the refund, we require the following information:1. Account Holder's Name:2. Account Number:3. Sort CodeOnce we receive this information we will start the cancellation process, please be advised this can take up to 28 days to complete.You can reply to this email with the required details or provide them to one of our customer Service representatives via telephone on 01270 505050.Alternatively we can issue a refund by cheque if preferred.If you require any further information, relating to your request, please respond to this email only in order to ensure that your enquiry is processed efficiently.Kind regards,—EMaC Cancellations Teamsupport@emac.co.ukT +44 (0) 330 099 6826 | F +44 (0) 330 099 6828 | emac.co.ukEMaC Limited | EMaC House | Crewe Business Park | Crewe | CW1 6GU------------------- Original Message -------------------From: Cancellations;Received: Fri May 01 2026 11:56:21 GMT+0100 (British Summer Time)To: Amanda Webb;Subject: Breakdown CRM:0914000006069Good AfternoonThank you for contacting EMaC reference Service Plan number: 14637TPlease find attached copy of the financial breakdown of your plan as per your request.We estimate the refund of this plan to be £345.04 and an estimated time schedule to be 28 days to complete the cancellation.If you need any further information or assistance, please do not hesitate to call or email.Kind regards,—EMaC Customer Services Teamsupport@emac.co.ukT +44 (0) 330 099 6826 | F +44 (0) 330 099 6828 | emac.co.ukEMaC Limited | EMaC House | Crewe Business Park | Crewe | CW1 6GU

Dear Sir/Madam,I am writing to raise a formal complaint regarding the handling of my vehicle, a Range Rover Sport 2017 number plate DF17 CLX , by Lookers Land Rover West London.I initially brought my vehicle in last year for a routine service and MOT. At the time of delivery, the vehicle had no issues. However, upon collection, I immediately noticed two faults that were not present beforehand:* The air conditioning system was no longer blowing cold air.* The in-car microphone had stopped working, preventing hands-free communication.I reported the microphone issue immediately, but I was informed that nothing could be done. This response was unacceptable, given the issue arose directly after your service.Shortly thereafter, the air conditioning fault became apparent. I returned the vehicle twice, and although temporary fixes were attempted, the issue was never properly resolved. This year, the problem recurred again, and I was asked to pay over £1,500 for repairs, which I did under the assumption that the issue would be permanently fixed.Today, I collected my vehicle again after being informed it was ready. While the air conditioning now appears functional, I was confronted with a far more serious issue:* A red warning indicating low engine coolant.* Upon inspection, I found that there was no coolant in the system at all — it was completely empty and dry, not merely below the minimum level.I also found that the engine components were not properly covered or secured.The vehicle does not feel safe or normal to drive.This raises extremely serious concerns about the quality of workmanship and safety checks carried out on my vehicle. Returning a vehicle in this condition is not only negligent but poses a significant risk of severe engine damage and potential danger to the driver.I expect the following actions to be taken immediately:1. A full inspection and rectification of all faults at no additional cost.2. A clear and detailed explanation as to how a vehicle was returned with no coolant whatsoever in the system.3. Reimbursement or full justification for the £1,500 charge, given the repeated failure to properly resolve the air conditioning issue.4. Assurance that proper quality control and safety checks will be carried out before the vehicle is returned to me again.Please treat this matter with urgency. If I do not receive a satisfactory response within 7 days of this letter, I will proceed with formal action without further notice. This will include escalating the matter to The Motor Ombudsman, initiating a formal complaint for negligence, and pursuing recovery of costs and damages through legal proceedings.I trust you will take this matter seriously and respond accordingly

Dear Customer Service Team,I am writing to formally raise a complaint regarding the service I received from Lookers Land Rover Battersea in 2024.At that time, I initially brought my vehicle in for an inspection, during which I was informed that the engine management light (EML) was caused by a fault requiring a diesel particulate filter (DPF) repair. Based on this diagnosis, I subsequently booked the recommended repair, which cost in excess of £1,000.However, immediately after collecting the vehicle and driving home, the EML warning light reappeared, indicating that the issue had not been resolved. I contacted your team to report this, but I was told that I would need to pay an additional £300+ for a further inspection. At that time, I could not afford this additional cost, and I was also concerned that it was unreasonable to be asked to pay again for what appeared to be the same unresolved issue.I find this situation deeply unsatisfactory. I paid a significant sum for a repair that did not fix the problem it was intended to address. Despite raising the issue promptly, I was not offered a fair resolution and instead faced further charges. As a result, the fault remained unresolved, and I was left out of pocket.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. Where a service does not meet this standard, the customer is entitled to a repeat performance or, where that is not possible or has not been provided within a reasonable time, a price reduction. In this case, the repair clearly did not resolve the identified fault, and I was not given a reasonable opportunity to have the issue corrected without additional cost.Although some time has passed, I believe this matter remains valid, particularly as the service provided did not achieve its stated purpose and I raised concerns shortly after the repair. I am therefore requesting that you review this case and provide an appropriate resolution. This may include a partial or full refund of the original repair cost, or another form of redress you consider appropriate.I would appreciate a written response within 14 days of this email. If necessary, I am prepared to escalate the matter further, including seeking advice from Trading Standards or pursuing the claim through the appropriate dispute resolution channels.I look forward to your response and hope this can be resolved amicably.Yours faithfully,Abigail Ofori-Manteaw07885580238

In regard to an original complaint Ticket 87458895 and no response yet in regard to that complaint regarding the lack of funds sent to me with respect to a part exchange of my old car, whilst purchasing a new one, despite taking ownership of the old car.On purchasing the new vehicle, the old car still required a valid MOT, and so was not netted off the amount paid for the car, but it was agreed that the MOT would be done on site, ownership would be transferred to Lookers, and £6,500 would be transferred to me. I have had zero response or conatact since purchasing the vehicle, other than to say that the MOT was passed. I have tried several times to contact the sales person Raagavan Indiralingam.

I am writing to formally raise a complaint regarding my Range Rover (Registration: LS74 DKK), purchased brand new from Lookers Land Rover West London. The vehicle remains under warranty and has covered approximately 4,000 miles.From the point of collection, the vehicle has exhibited multiple and significant faults. Within minutes of leaving the dealership, a defect became immediately apparent, namely an auto side step malfunction accompanied by a loud abnormal noise, which required us to return the same day. We were, however, advised to return the following day due to the dealership closing, and the issue was not resolved at that time.More recently, I was contacted by the Range Rover security team regarding an automatic InControl security alert. Upon returning to the vehicle, it was found to be secure within our gated property but completely unresponsive, with no power and non-functioning remote controls. Following contact with the dealership, assistance was arranged and an AA technician attended. The vehicle was manually accessed and started, at which point an intermittent knocking/tapping noise from the engine became apparent, suggesting a potential mechanical defect. Although I appreciate the safety and security systems provided by Land Rover, I remain unclear as to how and why the vehicle became completely unresponsive and effectively locked itself. I am not satisfied with the explanation provided that “the number of electrical systems or vehicle technology may have drained the battery,” as this is not acceptable for a brand new vehicle of this standard. Despite the vehicle having covered only approximately 4,000 miles, the following faults have been experienced:1. Auto side step malfunction with loud abnormal noise immediately upon collection2. Noticeable vibration and shaking through the steering wheel, seats, and vehicle body when stationary with the engine running3. Unstable and uneven engine idle4. Delayed gear change from 1st to 2nd gear, with hesitation and intermittent abnormal noise5. Inconsistent and uneven driving performance overall6. Moisture present within the front headlight unit7. False theft/security alert triggered while the vehicle was secure8. Complete loss of power and failure of remote controls9. Intermittent knocking/tapping noise from the engine upon starting10. Rear parking sensor failure – no warning issued despite close proximity (approx. 200 mm) to an obstacleGiven the number, severity, and persistence of these faults — including defects present from the point of collection — it is clear that the vehicle is not of satisfactory quality, nor fit for purpose as expected of a new premium vehicle.Accordingly, I formally request the following:• A full and thorough technical inspection by qualified engineers• A detailed written report confirming the cause of all faults identified to date• Confirmation of all remedial works carried out or proposedAssurance that the vehicle will be returned in a condition consistent with a new vehicle of this standard.Given the seriousness of these issues, I also request clear confirmation of the steps you will take to ensure the long-term reliability of the vehicle and that these faults will not recur.