The on line booking system allows comments to be made but those comments don’t appear in the confirmation . Very efficient from moment I arrived .

I get the impression I’m not fully utilise the booking feature - so need to educate myself. Or would benefit from comms from Lookers on how to do that. The service from the team was excellent as always. However I did get the sense the service department was overbooked given there were cars parked everywhere (literally at every angle, in every space!) and my service/speaker replacement work took 2 days when probably it’s more like a one day job.

I telephoned and booked straight away no problem Can’t fault

Great service yet again! Many thanks.

Fast and delivered car

Alison from services, always ensure that all goes to plan, efficient, reliable and professional. With regards to dropping and picking up my car that is a challenge are there are many cars in the service area, which feels like giant car park. I would suggest the numbers of car booked in needs to be tdiewed, D it impacts on what was a positive experience with Alison, to frustration with getting in and out. Not a hood look.

Online check in was useful, it gave me reassurance of my appointment and work that would done and I believe it is also good for the garage to know that customer will keep its appointment. The service was excellent. I’m a customer of many years and my experience has been consistently outstanding every year. Job was done on time and as promised. I was kept informed of the evolution of the work and members of the team are always kind and professional.

Excellent job Excellent Work

No problem Overall very satisfied.

Overall level of Customer Service Experience