Lookers MINI Stafford
4.3/5
4.3 /5
328 Verified Reviews
Radford Bank, Stafford, Stafford, ST17 4PQ, GB
01785 216061
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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328 Verified Reviews
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1 star2 stars3 stars4 stars5 stars1.0 /5Sep 27, 2025Not very happy.Not very happy. Purchased a mini 2 years ago from Stafford. Wanted to book a service but you have to go through a call centre. Needed to drop at 9 and collect at 3 school run. Was told sorry it has to be 9 till 5 or a curtesy car not paying £35. So spoke to sytner Wolverhampton service £170 cheaper and waiting appointment available. Called lookers call centre today to be told yes they offer waiting appointments but sorry service £170 more. Going to raise a complaint and ask for my recorded cal to be listened to.
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1.0/5
1.0 /5
Your initial response from the call centre was excellent. My initial enquiry was on line on Friday night and I got called at 8am on the Saturday morning. Email confirmation that Stafford sales would contact me very soon. Nothing happened till I got a call after 6pm on the Tuesday. In between time I purchased a car from Mini Derby.However
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2.0/5
2.0 /5
Three delivery dates cancelled .Work to the Mini (which was agreed)was incomplete 3 times , over 18 dayperiod.I ended up paying for a black belt lineand fitting to the car ,which was at my request,which would not have happenedif the car had been ready on time forCollection.
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5.0/5
5.0 /5
Friendly, welcoming, attentive and knowledgeable sales representative, fair offer for my car, willing to discuss "special" deal".In the end not the vehicle I wanted.
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4.0/5
4.0 /5
Very good service,
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5.0/5
5.0 /5
Have been dealing with LOOKERS FOR 3 years now Very impressed
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5.0/5
5.0 /5
Very helpful
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5.0/5
5.0 /5
Good service from sales and we got a deal done.
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4.0/5
4.0 /5
Helpful and knowledgeable
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4.0/5
4.0 /5
Great staff when we called there. Too many calls ....