Good customer relations

The visit was to rectify a fault that wasn’t rectified on a previous visit. The flow of events afterwards indicated the car had been cleaned however it hadn’t. A call to Ashleigh in Customer Service at Carlisle sorted the matter to my satisfaction.

I never received the health check video, but everything was very good

Everyone was very helpful and polite and supportive and thorough

the service at booking in and picking up my car was flawless

Please see my original comments From dropping my car in for a minor service and picking up a courtesy car Emma kept me upto date telling me that they were running a bit late with work and also in a video of them checking over my car found it needed a break disc and pads replaced and the work would be done the next day. As I was unable to collect my car the next day, due to work commitments, Emma arranged my car to be delivered to my work and collection of the courtesy car , excellent service and Emma was exceptional with all that was involved.

very efficient, customer oriented service, extremely pleased – thankyou.

The body inspection report in the maintenance record book has not been filled in even though it clearly states Check at each service. If the maintenance staff can't be bothered to fill this in what else have they omitted to do.

Very quick response and good car. My only complaint is that Lookers started a used car event where buyers would benefit from £500, on the day I received the car but when I raised it with dealership they couldn't honor it as the agreement was done 5 days before. Very disappointed as other dealerships offered the same but decided to go with Lookers as I liked the car.

Sale handled professionally