February, the cust car has been with them since 19/03, cust has now received a text message to say there is a service due and the cust is not sure if they are going to deliver the car on Monday and is frightened the service and mot is not carried out. The cust has tried on numerous occasions to speak to the dealership, this is the worst customer service he has ever received. Can you please contact the customer asap regarding the mot and service.

To whole it may concernThe service I have received from Carlisle is appalling! They had my pick up in for 5 months I have not received one call or any notification regarding any progress only to get a call saying it had been fixed but needs a mot. They canceled the hire car I had from enterprise on the 15th but only informed me it was repaired on the 28th now leaving me liableI would appreciate a call from a manager please.

I went back to get my car for Major service as promised after Lookers did a minor service when they were suppose to do the major service. Couple of points I would like to bring to your notice.1. Nothing in the car was moved. I also have a doubt whether they carried out the major service as the book was not even looked at or stamped and the mileage was wrongly put which was of the previous visit. I had to go back to get the car stamped after I went home.2. In your website it says when we have a service plan you do vaccum inside the car, that was not done. I told Mr Jamieson the day I dropped the car and he promised but did not get it done.I have a strong belief that the car was just cleaned from outside and returned back to me.

I am writing to make a formal complaint regarding the ongoing issues with our Volkswagen ID.3, purchased from Lookers Carlisle in December 2025.We first reported faults with the infotainment system several months ago, however despite repeated attempts to resolve the matter, we are still left with a vehicle that is not functioning correctly and no clear resolution or meaningful communication from anybody responsible for dealing with the issue.The problems with the vehicle include:the infotainment system repeatedly crashing and restarting;the vehicle unlocking itself overnight;the battery draining due to the infotainment turning on in the night.inability to reliably charge the vehicle to 80% because settings continually reset;inability to use the Volkswagen app due to the system faults as it doesn't connect.This is not a minor inconvenience. These are serious ongoing faults affecting the normal use, safety, and functionality of the vehicle.We are also extremely concerned to have been informed that the vehicle appears to have been fitted with the incorrect infotainment screen/system prior to our ownership. We have never modified the vehicle in any way since purchase.As confirmed by Lookers Darlington:the vehicle currently has screen part number 10A 919 605 M fitted, which is an ID.4/ID.5 fitment;the correct screen part number for this vehicle should be 10B 919 605.Since reporting the issue, we feel we have simply been passed between departments and dealerships with nobody taking ownership of resolving the matter. Lookers Darlington attempted a software update, however this did not fix the issue. We were then informed that Lookers Carlisle has now transitioned to Lloyd Motor Group and no longer has access to Lookers’ systems or records.Whilst we appreciate there may have been internal business changes, this should not become the customer’s problem. We purchased the vehicle in good faith from a main dealer and it is completely unacceptable that we are still chasing updates ourselves with no proper resolution in place.We are honestly shocked that, despite the seriousness of the faults and the length of time this has been ongoing, nobody has proactively contacted us with a clear plan to rectify the issue.At this stage, we expect:confirmation that the issue will be repaired at no cost to ourselves;a clear timescale for repair;direct contact from the appropriate manager handling the case; andappropriate support arrangements while the vehicle is being repaired if required.We would appreciate this matter now being treated with the urgency and seriousness it deserves.

Mr John Jamieson contacted my on Tuesday last week and got all details. He was to come back but he has not called me yet. I am trying the Carlisle branch but no one picks up the phone

I can only describe if you phone me. Your service staff are doing fraud, which might damage your brand.They have booked me again to resolve this, but I would have not known this fraud if the lady on the service was smart.

Hi to who it may concern at Lookers Complaints team.I bought a VW Touareg from your Carlisle site just over 2 years ago, it was sold to me by Kirsty Norwood.I have the email that is included in this below, and as you can see it was purchased with a 4-year warranty. But I found out that it only has a 2-year warranty, so I need to know how you can help me to sort this out, as I have been sold this under false agreementI have spoken to Tom Willis at the Carlisle site, who was very helpful.But the trouble is the site is now owned by Lloyds I believe, and the deal was made with yourselves.So, I would like to know are you able to sort the 2 years warranty that is owed to me

Its been 14 days since my complaint regarding the handover of my car post service with a serious defect (tyre wear) that was not pointed out and subsequently my mot failed. You said someone would contact me to resolve this within 14 days. This has not happened.

From: Andrew SingletonSent: 04 May 2026 21:44To: Alex SmithSubject: Fw: Nissan Qashqai S176LTN Formal Rejection.External Sender: Confirm legitimacy before acting.Dear Mr Smith,Below you will find an email I've sent to both your dealership and Nissan. Once you've read it you'll get the picture.I've reached the point of total frustration and anger.While the issue is not of Lookers making, the finance company have failed to offer resolution and have now washed their hands, and Nissan Customer Services are frankly either obstructive or just ignore me as their staff are unable to give me any information or answer my rejection request. Frankly I just feel ignored by them.The car was bought new from Lookers in Carlisle in January 2024.As of today my car has not functioned since 4the December 2025 and it hasn't been out your dealership since 24th January 2026. Admittedly for part of that time Lookers have given me a courtesy car but as the car spends regular periods in Europe, I had to return it as they would not let me take it out the country.I'm now in the position of having no car, while paying for it and having to fund an additional vehicle to use.I've been threatened by Mobilize, that if I don't continue to pay for it they will damage my credit worthiness.Everyone is hiding behind each other and nobody is doing anything but bull me off or ignore me.I bought the car from you. I can't get to Nissan as they are very good at shielding management. As the Chairman of Lookers and I believe an ex director of Nissan UK, you must have some relationships and influence here? You've all had my money, now one of you need to take responsibility.I don't now want the car back. I've lost confidence in it, and as things stand nobody can give me any visibility of when it may be fixed anyway. I've had to go and fund another car to get on with my life and if you fixed it tomorrow it would be no good to me as I'm out the country for some weeks in the additional car I've had to fund. I've asked Nissan and Mobilize to buy me out the PCP and Mobilize have had a proposal from me to do just that which I believe was fair and reasonable under the circumstances. They've bulled me off refusing my rejection and offering me £250! Its an insult. I didn't want their money, I wanted a car I could use or for them to buy me out so I could get a car I could use.The distress and stress this has caused my wife in particular cannot be measured. You're all taking peoples hard earned cash and delivering nothing. This is peoples lives and health your messing with and nobody gives a damn because you've all had the money and you hold all the cards.We are retired. We're not wealthy people and this is placing undue financial pressure on us.Can you help? Do you want to help?I look forward to your response personally.Andrew Singleton________________________________________From: Andrew SingletonSent: Monday, May 04, 2026 16:51To: Guy Mellor; Nissan GBCc: financialsolutions@mobilize-fs.comSubject: Re: Nissan Qashqai S176LTN Formal Rejection.I write this email for the attention of both Nissan customer services and Lookers Carlisle.My car has not functioned properly since the 4th December 2025. The car has been in Lookers Carlisle since the 24th January 2026.Mobilize have refused my rejection of the vehicle while offering a derisory £250 in compensation. Its an insult and does nothing to resolve my issue nor compensate me for my financial losses so far.I have not had my car now in a usable state for 5 months yet I continue to pay the PCP (having been threatened, yes that's THREATENED by Mobilize). Nobody is taking any responsibility for this. Nissan don't return my phone calls and offer no answers, refusing to let me speak with a manger and having failed to answer my email rejecting the vehicle. Lookers just seem to hide behind Nissan and Mobilize yet I continue to pay for the car while at my cost having to fund another vehicle. ARE YOU LOT ACTUALLY FOR REAL?I've placed the case in the hands of the ombudsman who apparently have a massive backlog because your industry behave in such a disgraceful manner.So what am I left with?????I can only now take you to court.As human beings, do you actually think your behavior and attitude in this instance is acceptable? How would you feel having bought a new car, with a warranty against issues such as mine, having to pay for a vehicle I cant use, having no visibility of when I may get it back, yet being threatened that if I don't continue to pay for it, it will affect my credit score? All of this while having to fund a replacement car?Am I angry? Too right I am.You're all a disgrace hiding behind each other while enjoying the money you've taken from me.So, what are Nissan or Lookers going to do about this as Mobilize have now washed their hands?My next steps are to talk to the media naming you all. It may or may not go anywhere but I'm going to try. At the same time I'm instigating court proceedings. I cant wait for the ombudsman who are probably toothless against you lot anyway.I'm also going to discuss this with my MP. The laws around all this need tightening up. You should not be allowed to treat people like this. Please don't underestimate my resolve. I've been patient and now I'm angry and I've had enough.Why cant one of you take ownership and do the right thing?Andrew Singleton

DCA enquiry, I’m not sure which lookers I got the vehicle from as it was so long ago but believe I am entitled to compensation based off of the FCA enquiry. My registration was VE66 TUA and it was a white Nissan juke. Please advise