Good afternoon Jason,We hope this email finds you well.Please see the details below of a complaint that has been raised against one of your sites.Raised by Customer: CLMGarage Name: Lookers Nissan Renault CarlisleGarage Postcode: CA1 2URDate of Complaint: 11/09/2025Vehicle Registration: NV21YKMAreas for Investigation: Poor WorkmanshipNature of Complaint:Our customer CLM has reported that the subject vehicle attended your site for an airbag fault to be repairered, however, shortly after the return of the vehicle, the centre of the steering wheel containing the airbag dropped out whilst being driven. I understand that the customer has spoken with site directly to arrange for the vehicle to be returned for this to be rectified, this work has been scheduled for the 18/09. However, due to the issue with the vehicle, this cannot be driven and as such they are incurring fees for a hire vehicle whilst this is off road.The client is asking for compensation due to the poor workmanship, and has specifically asked for the Dealership to cover the hire vehicle cost that they are currently incurring.As it stands, the cost for the hire is £1,440.60 inc VAT. This is for the full hire duration of 25 days, which ends on the 26/09/2025.Could you please review this and come back to us with your response, we would appreciate your input on the reported events, and your proposed solutions to prevent re-occurrences of this nature.Please add any supporting documentation as an attachment to this email.Thank you in advance for your prompt response, we look forward to hearing from you.Fleet Assist has a 5-day SLA in place with our mutual customers to resolve any concerns raised and therefore we would appreciate a response to this email within 24 hours.Kind Regards,Beth

Always a warm welcome from Hugo and his trainee.

Met all my needs on the day

Excellent set from Hugo in sales department.

Always very helpful staff and courteous.

Called in for initial discussion about changing vehicle for my wife, I did not have appointment but sales manager was available and gave information and details that I wanted.Further plans will be made to view vehicles.

Salesman was there to help and give advice and answer any questions, and wasn’t pressured at all

Vehicle viewed was not as expected or up to standard.

staff are fab here, very attentive but not pushy. Hugo was super fast at sorting prices out and a follow up phone call. unfortunately APR was too high for me but i would defo recommend

Exemplary customer service and communication. From my enquiries about a vehicle nothing was too much trouble and very efficient correspondance. Never any pressure into making a purchase unlike previous experiences at other dealerships. Thank you for a seamless experience,