Hi to who it may concern at Lookers Complaints team.I bought a VW Touareg from your Carlisle site just over 2 years ago, it was sold to me by Kirsty Norwood.I have the email that is included in this below, and as you can see it was purchased with a 4-year warranty. But I found out that it only has a 2-year warranty, so I need to know how you can help me to sort this out, as I have been sold this under false agreementI have spoken to Tom Willis at the Carlisle site, who was very helpful.But the trouble is the site is now owned by Lloyds I believe, and the deal was made with yourselves.So, I would like to know are you able to sort the 2 years warranty that is owed to me

Its been 14 days since my complaint regarding the handover of my car post service with a serious defect (tyre wear) that was not pointed out and subsequently my mot failed. You said someone would contact me to resolve this within 14 days. This has not happened.

From: Andrew SingletonSent: 04 May 2026 21:44To: Alex SmithSubject: Fw: Nissan Qashqai S176LTN Formal Rejection.External Sender: Confirm legitimacy before acting.Dear Mr Smith,Below you will find an email I've sent to both your dealership and Nissan. Once you've read it you'll get the picture.I've reached the point of total frustration and anger.While the issue is not of Lookers making, the finance company have failed to offer resolution and have now washed their hands, and Nissan Customer Services are frankly either obstructive or just ignore me as their staff are unable to give me any information or answer my rejection request. Frankly I just feel ignored by them.The car was bought new from Lookers in Carlisle in January 2024.As of today my car has not functioned since 4the December 2025 and it hasn't been out your dealership since 24th January 2026. Admittedly for part of that time Lookers have given me a courtesy car but as the car spends regular periods in Europe, I had to return it as they would not let me take it out the country.I'm now in the position of having no car, while paying for it and having to fund an additional vehicle to use.I've been threatened by Mobilize, that if I don't continue to pay for it they will damage my credit worthiness.Everyone is hiding behind each other and nobody is doing anything but bull me off or ignore me.I bought the car from you. I can't get to Nissan as they are very good at shielding management. As the Chairman of Lookers and I believe an ex director of Nissan UK, you must have some relationships and influence here? You've all had my money, now one of you need to take responsibility.I don't now want the car back. I've lost confidence in it, and as things stand nobody can give me any visibility of when it may be fixed anyway. I've had to go and fund another car to get on with my life and if you fixed it tomorrow it would be no good to me as I'm out the country for some weeks in the additional car I've had to fund. I've asked Nissan and Mobilize to buy me out the PCP and Mobilize have had a proposal from me to do just that which I believe was fair and reasonable under the circumstances. They've bulled me off refusing my rejection and offering me £250! Its an insult. I didn't want their money, I wanted a car I could use or for them to buy me out so I could get a car I could use.The distress and stress this has caused my wife in particular cannot be measured. You're all taking peoples hard earned cash and delivering nothing. This is peoples lives and health your messing with and nobody gives a damn because you've all had the money and you hold all the cards.We are retired. We're not wealthy people and this is placing undue financial pressure on us.Can you help? Do you want to help?I look forward to your response personally.Andrew Singleton________________________________________From: Andrew SingletonSent: Monday, May 04, 2026 16:51To: Guy Mellor; Nissan GBCc: financialsolutions@mobilize-fs.comSubject: Re: Nissan Qashqai S176LTN Formal Rejection.I write this email for the attention of both Nissan customer services and Lookers Carlisle.My car has not functioned properly since the 4th December 2025. The car has been in Lookers Carlisle since the 24th January 2026.Mobilize have refused my rejection of the vehicle while offering a derisory £250 in compensation. Its an insult and does nothing to resolve my issue nor compensate me for my financial losses so far.I have not had my car now in a usable state for 5 months yet I continue to pay the PCP (having been threatened, yes that's THREATENED by Mobilize). Nobody is taking any responsibility for this. Nissan don't return my phone calls and offer no answers, refusing to let me speak with a manger and having failed to answer my email rejecting the vehicle. Lookers just seem to hide behind Nissan and Mobilize yet I continue to pay for the car while at my cost having to fund another vehicle. ARE YOU LOT ACTUALLY FOR REAL?I've placed the case in the hands of the ombudsman who apparently have a massive backlog because your industry behave in such a disgraceful manner.So what am I left with?????I can only now take you to court.As human beings, do you actually think your behavior and attitude in this instance is acceptable? How would you feel having bought a new car, with a warranty against issues such as mine, having to pay for a vehicle I cant use, having no visibility of when I may get it back, yet being threatened that if I don't continue to pay for it, it will affect my credit score? All of this while having to fund a replacement car?Am I angry? Too right I am.You're all a disgrace hiding behind each other while enjoying the money you've taken from me.So, what are Nissan or Lookers going to do about this as Mobilize have now washed their hands?My next steps are to talk to the media naming you all. It may or may not go anywhere but I'm going to try. At the same time I'm instigating court proceedings. I cant wait for the ombudsman who are probably toothless against you lot anyway.I'm also going to discuss this with my MP. The laws around all this need tightening up. You should not be allowed to treat people like this. Please don't underestimate my resolve. I've been patient and now I'm angry and I've had enough.Why cant one of you take ownership and do the right thing?Andrew Singleton

DCA enquiry, I’m not sure which lookers I got the vehicle from as it was so long ago but believe I am entitled to compensation based off of the FCA enquiry. My registration was VE66 TUA and it was a white Nissan juke. Please advise

I purchased a Vauxhall Corsa on the date 24th January , after having it for 4 weeks, the car went into limp mode. Someone from the Lookers garage was supposed to call me regarding the issue, and they failed to do so. The week after the vehicle then proceeded to go into limp mode again followed by the engine warning lights. After speaking the garage about the problem, I had to get in touch with the AA and get the vehicle towed into the garage myself. Nissan checked the vehicle over and sent me a report following a diagnostic assessment, there was 3 oil leaks within the car. I was advised it was being sent to Vauxhall in Carlisle which it could not be booked in to get fixed for another 2 weeks, I had to demand a courtesy car, I was not offered this. This was after a week of having no alternative vehicle. There has been no communication at all as to what is happening with my vehicle, so I called the garage on Tuesday 7th April to be told it was still at Vauxhall and they were awaiting an update. They said they would be in touch once they knew what was happening. Today, Saturday 11th April, I went into the local Nissan branch in Carlisle and spoke to a salesman, and asked for an update as my vehicle has been gone for a month I have had no communication, other than when I have proactively phoned. This is terrible customer service, I am also paying for a financed vehicle which I do not have.

I regret having to bring this matter directly to your attention. Unfortunately, the service I have received from Lookers Carlisle has fallen significantly short of my expectations.In November 2021, I leased a Qashqai Tekna from your dealership. The lease setup process was fraught with issues, which I will not detail again here.After receiving the vehicle, I continued to experience several problems throughout 2022. On one occasion, when Lookers Carlisle could not provide a solution, I resolved the issue myself and informed your team of the correct procedure.One problem involved the rear passenger window, which would not open either using the window’s switch or the driver’s master control. I was assured this had been fixed by Lookers Carlisle in October 2022.Because only my husband and I use the car, the back windows are never operated. However, during a recall appointment at Nissan Stirling in January 2026, a health check revealed that the same rear window still did not open. I now have no way of knowing if the problem was ever rectified.The health check also indicated that the SOS light was red. I was previously unaware of this feature, and if it has ever been triggered, I have never received any related call or communication.I called Nissan Carlisle and left a message for Guy, the General Manager, to contact me. After two days without a response, I called again and was connected to him. There was no acknowledgement of my previous call or any apology. He seemed unaware of the issue I had raised and, and throughout our conversation, his manner was dismissive, argumentative, and rude.When I explained the window issue, he told me it was a common problem in Nissans, but said it would not be resolved as the warranty had expired. I pointed out that, since I had not used the back window, I could not confirm if it had ever been properly repaired. I would also like to mention that, under the Consumer Rights Act 2015, if a product fails outside of its warranty but would be reasonably expected to last longer, consumers are protected. Goods should be durable, fit for purpose, and of satisfactory quality.This principle should also apply to the SOS button, as I have no idea when the red light first appeared.Neither of these issues are down to wear and tear and should have been expected to last longer than they have.Having contacted Nissan, Lookers Carlisle have apparently said that the vehicle needs to be taken in and diagnostics done. They have stated that if the diagnostics indicate that the window was not sorted correctly previously then I shall not have to pay for the diagnostic test. I find this very unethical on several points :-I have no evidence of what was apparently done in previous repair. No written report from the repair being done in October 2022 (Nissan have confirmed they can see a repair was completed)There is no truly independent person to validate that the error now is not the same as the error before.I have absolutely no trust or confidence in Looker Carlisle to act in an honest trustworthy manner.I ask that this is looked into with a view to Lookers rectifying the situation.My lease concludes in November of this year. Having purchased my last three vehicles from Nissan Carlisle, I am deeply disappointed by the consistently poor service I have received since 2021. Regrettably, I will be seeking another manufacturer in the future.

Qashqai tailgate unable to open,contacted Lookers Carlisle,informed that I would have to pay £150 for a Diagnostic Check even though I purchased an Extended Warranty when I purchased the car in August 2025. I was not informed that this charge would occur when I purchased the warranty, does this charge apply each time that a problem occurs with the car.This is not the first time that I have had cause to complain about the after sales service I received from Lookers Nissan Carlisle.The bottom line is the tailgate refuses to open , why do I need a Diagnostic Check , not a happy customer.

From: COLIN BRYERS [colincampbellbryers@gmail.com]> > > > Sent: 08/12/2025 09:18> > > > To: gb@nissan-services.eu> > > > Subject: Additional information FAO Siohban> > > >> > > > Hi Shiohban. Further to my email this morning, I want to hear that> you> > > have> > > > spoken to Mark Butler in Newcastle to hear his views on the> situation,> > as> > > > it seems to date that whatever Dougie at Carlisle tells the team at> > > > Nissan, is believed, despite him not even telling his own line> manager> > > > about the blocked EGR. I also want proof that you have seen the> > > > photographic evidence. Mark is the only one I can trust and cannot> > praise> > > > him enough in the way he has helped in this matter, and what I would> > have> > > > expected from day one. Regards. Colin> > > >> > > >> > On Mon, 8 Dec 2025, 16:43 Nissan GB,wrote:> > >> > > > Good Afternoon Colin,> > > >> > > > Thank you for your emails and I hope you're well. I apologise for the> > > > delay in my response.> > > >> > > > I had tried to get in touch with Mark but couldn't reach him over the> > > > phone so I popped him an email however he had just referred me back> to> > > Guy> > > > in Carlisle. I was speaking with Guy on Friday but will follow up> with> > > him> > > > in the morning to understand what was said in their meeting today.> > > >> > > > I am eager to get this issue resolved for you. If Mark would be> willing> > > to> > > > help he is more than welcome to contact me to set up a call. Would it> > be> > > > possible that he would be willing to take your vehicle to Newcastle> and> > > > complete the repairs?> > > >> > > > I look forward to hearing from you.> > > >> > > > Kind Regards,> > > >> > > >> > > > [image: logo]> > > >> > > > *Siobhan*> > > > Managing Director's Team> > > > Nissan Motor (GB) Limited> > From: COLIN BRYERS [colincampbellbryers@gmail.com]> > > Sent: 15/12/2025 17:22> > > To: gb@nissan-services.eu> > > Subject: Re: Nissan Customer Service Case No. 02651193> > >> > > Hi Siohban. Following on from my last email, could you try now to speak> > to> > > Mark, he is available and it is so important that you get his honest> > view.> > > Colin> From: COLIN BRYERS [colincampbellbryers@gmail.com]> > Sent: 15/12/2025 18:17> > To: gb@nissan-services.eu> > Subject: Re: Nissan Customer Service Case No. 02651193> >> > Hi Siohban. I've just forwarded this to Mark's mobile. Due to the time it> > looks like it's going to be tomorrow. Unfortunately seems to be a Lookers> > thing as it's easier getting through to MI5 than a Lookers dealership.> > Hopefully you'll get to speak to him as he is the only lifeline we have.> > Colin> >> > On Mon, 15 Dec 2025, 17:00 Nissan GB,wrote:> >> > > Hi Colin,> > >> > > Since your email at 16:43 I have tried to get in touch with Mark> throught> > > the number we have on file and also through the main line of the> > dealership> > > 4 different times and not once has anybody picked up the phone. If you> > have> > > another number I could try I would be happy to try.> > >> > > Kind Regards,> > >> > >> > >> > > [image: logo]> > >> > > *Siobhan*> > > Managing Director's Team> > > Nissan Motor (GB) Limited> > > Opening Hours Mon-Fri: 08:00 to 18:00> > > Telephone: 0330 123 1231> > > Contact Customer Services : Click here---------- Forwarded message ---------From: COLIN BRYERSDate: Sun, 1 Mar 2026, 11:44Subject: Re: Nissan Customer Service Case No. 02651193 [ ref:!00Db00Hg9Z.!500MI0bBuCv:ref ]To: Nissan GBHi Siohban. It is now over two weeks since I had any contact from Guy, and that was simply to say that he had started the vehicle ( probably doing more damage as the fuel in it is now 6 months old ) we have absolutely no idea where we are at with this, and having had no reply to my last email to yourself have been left with no option to pass this on to the Motor Ombudsman to investigate. The situation, had it been dealt with properly in the first place would have meant we would have been without our vehicle for a day or two at most, whilst the blocked EGR valve was cleaned. Lookers are fully aware of this, yet failed on 3 occasions to diagnose the problem, resulting in untold damage to the engine. I have countless emails from yourself blaming Lookers and considerably less from Lookers, but in those they are blaming Nissan UK, yet despite all this I have absolutely no idea what is happening apart from our vehicle having been sat, come next Monday for 6 months !!! It would seem the only way this will be escalated is via the motoring press. We are absolutely disgusted with Nissan UK, and even more disgusted with the way Lookers have silenced the one person who decided in the interests of customer relations, to speak out in our defence. I want an answer. Colin BryersOn Mon, 12 Jan 2026, 12:47 Nissan GB,wrote:Hi Colin,I assure you we are working towards a resolution here with Lookers Carlisle. I will try Mark once more however my main focus is trying to get the correct and updated claim submitted by Guy.Kind regards,SiobhanManaging Director's TeamNissan Motor (GB) LimitedOpening Hours Mon-Fri: 08:00 to 18:00Telephone: 0330 123 1231Contact Customer Services : Click here

Fault with car. Text was supposed to happen. Then manager would phone. Non of above happened.

My vehicle was taken to Nissan Carlisle on Friday 30/01/2026 at 7pm following a call out to RAC as the auxiliary battery has suddenly died and the whole system went into alarm and lock mode, it was left at the barrier and the key and letter of explanation was posted in their letter box asking someone to contact me asap, the vehicle was purchased from this garage on 13/10/2025 and first registered 30/03/2024. Nobody phoned me on Saturday and as I got no reply from the service number I called the sales team and they advised it would not be touched until Monday 02/02/2926 as the service department was closed. I received no calls on the Monday by lunchtime and I tried 4 times to call the service department and none were answered, i finally called the sales again and asked them to email the service manager to get him to call me, this morning I tried to call twice after 8.30am, one call got answered and I was put through to a gentleman at central office, he said he would email the service department and apologised for the inconvenience. Finally at 9.10am this morning 03/02/2026 I received a call from the service department asking me what I wanted, I told her to progress my car and she said it had been pushed into the yard and they would try and see it this week but would definitely deal with it by the end of the month, I was not offered a courtesy car or any reason why no one had contacted me. I am in a position to be without the car for that length of time, it is under warranty and surely someone can deal with a vehicle recovery sooner than that. The service and communication from them is appalling and although the next nearest Nissan garage is 87 miles from my home in Glasgow that will be the one I will deal with in future, I don’t believe I will get any further progress reports until the vehicle is ready for collection and god knows when that will be. A very unsatisfied customer.